Agile Round Table itSMF Belgium

1. 1
© 2018 CTG, Inc.
Agile & Service Management, a happy couple?
Eddy Peters
26/9/2019

3. Capabilities
Resources
Service
Management
Service
Management
-+
Customer assets
Constraints
Service
RUNBUILD
THE
BUSINESS
Capabilities
Resources
Service assets Services
-+
Constraints
--
Services

4. DIGITAL
TRANSFORMATION
RUN
Capabilities
Resources
Capabilities
Resources
Service
Management
Service
Management
-+
Service assets Services
-+
Constraints
Customer assets
Constraints
- =
Service
BUILD
THE
BUSINESS

5. Involvement
in dev & tst practice
Extend Focus
Automate where feasible
Understand Release Calendar
Capabilities
Resources
Capabilities
Resources
Service
Management
Service
Management
-+
Service assets Services
-+
Constraints
Customer assets
Constraints
- =
Service

6. Report on value realised
Prioritisation
Become the
business partner
Business
Relationship
Management
Extend FocusExtend Focus
Capabilities
Resources
Capabilities
Resources
Service
Management
Service
Management
-+
Service assets Services
-+
Constraints
Customer assets
Constraints
- =
Service
https://brm.institute/

7. Extend FocusExtend Focus
Visualise flow (kanban)
Dynamic Knowledge Mgt
Stand-Up sessions
Proactive Behavior
Improve Internally
Capabilities
Resources
Capabilities
Resources
Service
Management
Service
Management
-+
Service assets Services
-+
Constraints
Customer assets
Constraints
- =
Service

8. Extend FocusExtend Focus
Capabilities
Resources
Capabilities
Resources
Service
Management
Service
Management
-+
Service assets Services
-+
Constraints
Customer assets
Constraints
- =
Service
RT

9. 3/10/2019 11/2019 11/201902/2019 Q1/2020 Q1/2020 Q2/2020

10. Service Value System

11. RT

12. RT

13. RESULT SHARING

14. Visualize ALL work