Corporate Presentation

1. Better|Faster|Cheaper
The Outsourcing Journey
Cambridge Bizserve

2. Why to outsource?
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Reducing and controlling
operating costs
Focus On Core
Activities
Gaining access to world-
class capabilities
Sharing risks

3. Improving company focus
Streamlining efficiency for
time-consuming functions
Staffing Flexibility
New Market Areas
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Why to outsource?

4. What to outsource?
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Customer
Support
 Voice support –
Inbound
 Voice support –
Outbound
 Email/ Chat
support
 Document
Verification
 Virtual Assistance
• Accounts Payable
• Accounts
Recievable
• Reconciliation
• Invoice Processing
• Payment
Processing
• Document
Management
Finance &
Accounting
HRMarketing
& Sales
IT Services
• Content Marketing
• Social Media
Marketing
• SEO / Web
Marketing
• Customer surveys
& Research
• Lead Generation
• Telemarketing
• Payroll
• HRM
• Background
Verification
• Workforce
Administration
• HR Analytics
 IT Helpdesk
 IoT Device
Management
 Robotic Process
Automation

5. • Hidden costs
• Data Security
• Quality Loss
• Loss of Managerial Control
• Outdated Technology
• Change Management
• Loss of Business Knowledge
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Risks associated with outsourcing

6. How to outsource?
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Find the right partner
Discuss your needs with your partner to make him understand your
requirements
Request for a proposal
Let cost not be the deciding factor
Create a statement of work
Streamline communication with your partner
Access the partner’s performance
Trust your partner
Establish proper governance
Regular Reports and Review

7. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Cambridge Bizserve is the Outsourcing arm of
Cambridge Technology. We are a BPM service
provider pushing industry boundaries to deliver
outsourcing solutions globally. We house
dedicated talent pool catering to diverse
verticals. Managed business services and Data
analytics are our core strengths

8. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Cambridge Technology (CT) is a global
business and technology services company.
Recognized as a thought leader and
innovator of enterprises solutions, it is
helping companies today to capitalize on AI,
Big Data and Cloud.

9. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Complete Transparency in process and
pricing ISO 27001 2013 : ISO 9001 2008 Certified
CMMI level 5 for Service – Version 1.3
Parent company – Cambridge Technology is a
Public limited company since 2000 with BPO
clients active for the last decade.
How we mitigate the Outsourcing Risks
Regular Reports & Reviews restore control with client
Management. The delivery team with its extensive
experience provides leadership & Guidance.
Documented Change Management Process
with sign off from client
Knowledge Repository and KEDB shared
with clients and updated regularly
#CB Edge

10. Better Faster Cheaper
Why Us
BizServe offers quality
at every level – Agent
to Management. We
guarantee Mutual
growth with customer
centric approach.
We combine our IT
Service with Business
process outsourcing
to meet basic-to-any
unique business
needs to minimalize
turn around time.
We are in line with the
current trends in BPO
ecosystem and deliver
cost effective services
without compromising on
quality and customer
experience.
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED

11. Voice
Document
Verification
Inbound Calls
Outbound Calls
Non-Voice
Call Recording
IVR Options
98% Customer
Satisfaction
Multi-Lingual
Agents
Data Management
HR Payroll
Services
Email/Chat
Support
Variance Analysis
Finance &
Accounting
IoT Device
Management
Competencies
© 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Quality Audit

12. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
How we manage our services?
Transition
BAU
Quality & Training
Once we receive the sign off (SOW) from the client – Transition process starts.
Transition is a detailed oriented process with project plan and transition plan
agreed on both sides and followed diligently.
(CB Transition Methodology detailed in slide number 14)
The process is streamlined and monitored. After 4 weeks of steady state,
declared BAU.
Regular, vigilant internal audit done for all steps of the process.
Data sent to client for external audit.
Process updates are received periodically, cascaded to the teams and sign off
gotten from client

13. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
How we manage our services?
Governance
Extra-mile
Reports – Submit Monthly, Weekly and Daily (where applicable) to client
Weekly meetings to ensure SLA’s are met and all process updates are discussed
Monthly meetings and Quarterly reviews are conducted with business owners
to review the process.
Plan and execute Process automation (where possible)
Brainstorming sessions executed to simplify the process
Detailed analysis conducted to look for ways to reduce cost and head count

14. Transition Methodology
Strategize Define Design Develop Demonstrate Deliver
Activitiescompriseof:Planning
andConsultativediscussions
Pre/ Due Diligence Design Plan
Knowledge
Transfer [KT]
Volume Ramp-up
Steady State/
BAU
• Data Gathering &
process
understanding
• Data on skillset,
infra, facility,
metrics, SLA, KPI,
challenges
• Design ‘To Be’
operating model
• Commence hiring
• Prepare SoW
• Plan for Knowledge
Transfer
• Prepare detailed
project/ training
plan
• Publish governance
/ review plan
• Conduct training
• Certify users
• Hands on Training
• Develop Operating
procedures/
Guidelines
• Production work in
live environment
• Report Daily /
Weekly metrics
/performance
• Handle day to day
work
• Publish Daily/weekly/
monthly dashboard
Review & sign off on plane
• Explain process
• Provide data -
Volume, metrics,
SLAs,
• Review & sign off
documents
• Provide Inputs for
the To be model
• Review & sign off
To Be operating
model
• Provide Inputs for
the training plan
• Review & sign off
on plans
• Conduct training
• Review & sign off
• Certify users
• Provide feedback
• Quality check
• Provide feedback /
clarification
• Parallel processing
during phased
volume ramp up
• Monitor & provide
feedback
• Provide volume
forecast
Key Deliverables
• Offshorability
Analysis
• Process manuals &
details
• Infrastructure &
skillset requirement
• As-Is Process Maps
• Team Composition –
Size & Skillset,
• SoW
• Recruitment &
Facility plan
• To be operating
model
• Detailed Transition
& Training Plan
• Governance Plan
• Transition FMEA
• Standard Operating
Procedures
• Certification Tests
• Baseline SLA/
• Process FMEA
• Daily / Weekly
Production report
• SLA Validation
• Performance Log
• Daily Production
• Publish Lessons Learnt
& Best Practices
• Transition Feedback
survey

15. Aashish Kalra is the Chairman of Cambridge Technology Enterprises. He is a pioneering
equity investor in Technology, Infrastructure, Real Estate, Energy, Logistics and Hospitality.
Initially, at CTE LLC, Aashish Kalra was also one of the co-founders of Cambridge/Samsung
Partners, one of the earliest independent venture capital firm in Boston in 1996 in
partnership with Samsung of Korea with a vision to provide funding and assistance for seed
and early stage IT companies. Being a co-founder of Cambridge Samsung Resources, a
leading Systems Integrator, he also concluded successful partnerships and joint ventures
with Hewlett-Packard, Marubeni, NEC and other global 1000 companies. CTE LLC has been
associated as founders and investors of several successful technology companies.
As the Chairman, he foresees the global operations of CTE, providing strategic vision and
leadership to the company. He is responsible for the overall company growth and
expansion. He has been consistently quoted in leading Indian and International media and
was featured in the “Young Turks” program on CNBC. He is an international speaker and has
participated in several industry events in America, Europe, India, China and the Middle East.
In 2008, he was named one of the “Outstanding 50 Asian Americans in Business”.
.
Aashish Kalra
Chairman
© 2017 CAMBRIDGE BIZSERVE, ALL RIGHTS RESERVED
Our Leader

16. Radha Raghupathy
Director BPO
Radha is the head of BPO operations at Cambridge BizServe. She has over 20 years of
comprehensive experience in managing large scale BPO’s. She also has entrepreneurial
experience in setting up and managing a BPO for Standard Chartered Bank – Aran
Associates.
Her core expertise lies in setting up processes, business expansion and growth, and
managing overall global operations. At Cambridge BizServe she spearheads the entire BPO
operations and is responsible for new customer acquisition while managing the global
delivery. Radha has been managing IT and ITeS partners for The Home Depot, HD Supply
and Tyco for about 7 years. This experience enables her to understand customer
expectations and fine tune the delivery to suit customer needs. Prior to Cambridge
Services, she was associated with Azur, Tyco, HD Supply, The Home Depot and Optimus
Global Services.
© 2017 CAMBRIDGE BIZSERVE, ALL RIGHTS RESERVED
Our Captain

17. © 2017 CAMBRIDGE BIZSERVE. ALL RIGHTS RESERVED
Thank You.
‫شكرا‬
Contact:
Vara
Client Relationship Manager
M: +91-95000-54418
E : vgopalasundaram@ctepl.com
Visit our website for more
www.cambridgebizserve.com