The Enterprise Agency is using Microsoft Dynamics CRM Online, customized by Net IT, as its central knowledge database for all departments. The agency uses the software to organize its core tasks, such as request processing, providing information to companies, and organizing events. These processes now run in a uniform and structured way, providing all the desired monitoring options. This benefits the quality of their service provision.
Child Focus receives over 50,000 calls annually on its 110 emergency number to report missing or exploited children. It previously struggled with duplicative, disorganized files across different systems. Microsoft Dynamics CRM 4.0 integrated the call center, files, and case management into a central system. It links calls, documents, emails and tasks to electronic files for improved coordination between hotline operators and case managers. The new system provides a complete view of each case and has led to more efficient operations at Child Focus.
Initiate - Presentation to Salesforce CIO CouncilScott Carruth
Initiate Systems provides a master data management solution to help organizations improve data quality across enterprise systems in the cloud. The solution helps consolidate, standardize, and synchronize user, account, contact, and other data across applications like Salesforce, QuickArrow, and other SaaS and on-premise systems. Initiate has integrated its solution with Salesforce to enable search, reporting, merging of duplicate records, and future synchronization of additional data across Force.com applications as part of the customer's IT roadmap for 2010. The solution helps resolve issues with provisioning and managing users, roles, and permissions across different departmental systems.
A BYOC program enables the use of employee-owned smartphones, tablets, and laptops for business use. The growing popularity and use of personal devices, such as the iPad, is challenging IT to develop a position on their use in the workplace.
This storyboard explores:
•The objectives for a successful BYOC deployment: reducing cost and complexity of desktop management; improving agility and accessibility; and ensuring that security is not sacrificed in achieving those goals.
•Building out the four pillars of capability to prepare your environment for BYOC: infrastructure, security, operations & support, and policy development.
•Refocusing efforts in the last mile by developing a clear communications strategy to manage expectations and prepare for change.
Success in BYOC can be achieved. Rather than just saying no, focus on how to drive positive, secure change in the desktop environment.
This document summarizes a presentation about a data migration project using Informatica tools. It discusses Informatica's comprehensive, unified, and open platform for operational data integration. The presentation was given by RealDolmen and Informatica representatives and covered Informatica's proven technology leadership and track record of customer success with data warehouse migrations, data consolidation, synchronization, and building composite applications. It also mentions using an Integration Competency Center approach to achieve cost savings.
This white paper describes the benefits, challenges, and strategies of setting up a government entity-wide enterprise content management (ECM) as a service offering within a governmental central IT organization.
This slideshow was given by Marcel Nieuwpoort on february 3rd as part of the Sparked Cloud Accelerate Workshop.
It covers Microsoft's take on Cloud Computing for business.
Knowledge tree implementation case studyShyam Desigan
Volunteers of America Chesapeake needed a document management solution to help with cost reimbursement invoicing and auditing. They selected KnowledgeTree's cloud-based software as a service due to its ease of use, quick implementation time, and hosting on Amazon Web Services. KnowledgeTree helped Volunteers of America Chesapeake digitize processes, improve collaboration, facilitate full cost reimbursement, and uncover $30,000-$50,000 in additional annual revenue. The non-profit found that KnowledgeTree's hosted solution saved time, resources, and money compared to traditional on-site systems, aligning with their business model.
Child Focus receives over 50,000 calls annually on its 110 emergency number to report missing or exploited children. It previously struggled with duplicative, disorganized files across different systems. Microsoft Dynamics CRM 4.0 integrated the call center, files, and case management into a central system. It links calls, documents, emails and tasks to electronic files for improved coordination between hotline operators and case managers. The new system provides a complete view of each case and has led to more efficient operations at Child Focus.
Initiate - Presentation to Salesforce CIO CouncilScott Carruth
Initiate Systems provides a master data management solution to help organizations improve data quality across enterprise systems in the cloud. The solution helps consolidate, standardize, and synchronize user, account, contact, and other data across applications like Salesforce, QuickArrow, and other SaaS and on-premise systems. Initiate has integrated its solution with Salesforce to enable search, reporting, merging of duplicate records, and future synchronization of additional data across Force.com applications as part of the customer's IT roadmap for 2010. The solution helps resolve issues with provisioning and managing users, roles, and permissions across different departmental systems.
A BYOC program enables the use of employee-owned smartphones, tablets, and laptops for business use. The growing popularity and use of personal devices, such as the iPad, is challenging IT to develop a position on their use in the workplace.
This storyboard explores:
•The objectives for a successful BYOC deployment: reducing cost and complexity of desktop management; improving agility and accessibility; and ensuring that security is not sacrificed in achieving those goals.
•Building out the four pillars of capability to prepare your environment for BYOC: infrastructure, security, operations & support, and policy development.
•Refocusing efforts in the last mile by developing a clear communications strategy to manage expectations and prepare for change.
Success in BYOC can be achieved. Rather than just saying no, focus on how to drive positive, secure change in the desktop environment.
This document summarizes a presentation about a data migration project using Informatica tools. It discusses Informatica's comprehensive, unified, and open platform for operational data integration. The presentation was given by RealDolmen and Informatica representatives and covered Informatica's proven technology leadership and track record of customer success with data warehouse migrations, data consolidation, synchronization, and building composite applications. It also mentions using an Integration Competency Center approach to achieve cost savings.
This white paper describes the benefits, challenges, and strategies of setting up a government entity-wide enterprise content management (ECM) as a service offering within a governmental central IT organization.
This slideshow was given by Marcel Nieuwpoort on february 3rd as part of the Sparked Cloud Accelerate Workshop.
It covers Microsoft's take on Cloud Computing for business.
Knowledge tree implementation case studyShyam Desigan
Volunteers of America Chesapeake needed a document management solution to help with cost reimbursement invoicing and auditing. They selected KnowledgeTree's cloud-based software as a service due to its ease of use, quick implementation time, and hosting on Amazon Web Services. KnowledgeTree helped Volunteers of America Chesapeake digitize processes, improve collaboration, facilitate full cost reimbursement, and uncover $30,000-$50,000 in additional annual revenue. The non-profit found that KnowledgeTree's hosted solution saved time, resources, and money compared to traditional on-site systems, aligning with their business model.
This document discusses different types of sentences. It defines a sentence as a group of words that expresses a complete thought and includes a subject and predicate. There are three main types of sentences: simple sentences, which contain a subject and predicate; compound sentences, which contain at least two independent clauses joined by a coordinating conjunction; and complex sentences, which have one independent clause and at least one dependent clause introduced by a subordinating conjunction. Examples and diagrams are provided to illustrate each sentence type. Key parts of a sentence like the subject, predicate, and phrases are also defined.
This document contains 5 journal entries from different time periods discussing the use of coal as fuel during the Industrial Revolution and its impacts. The entries describe the development of steam engines using coal in 1805, coal mining conditions at the Blanaevon Ironworks in 1842, the life of a poor miner boy in 1876, a coal mine explosion at Pendyrus Colliery in 1896, and are followed by citations for further research.
Dokumen ini membahas tentang pengenalan beberapa bangun ruang sederhana seperti balok, kubus, prisma, tabung, bola, dan kerucut dalam pembelajaran matematika SD kelas 1, dengan standar kompetensi mengenal bangun ruang dan kompetensi dasar mengelompokkan berbagai bangun ruang.
This document provides the answers to a 30 question multiple choice final exam for FIN 370. It covers topics such as corporate goals, primary vs secondary markets, agency theory, financial principles, accounting ratios, time value of money calculations, capital budgeting techniques like NPV, IRR, payback period, cost of capital, capital structure, and international finance concepts.
The Maritime Access division (MOW-aMT) of the Flemish government has had SharePoint 2010 Server and Project Server 2010 installed by TOBIUS. This means all project information is centrally available for all users.
The British Broadcasting Corporation (BBC) is a British public service broadcaster founded in 1922 by John Reith. It is the largest broadcaster in the world by number of employees, with about 23,000 staff. The BBC produces a wide range of television and radio programs across many genres like children's, comedy, drama, and news programming. It operates under an allied-related model where it owns and closely links together its subsidiaries that produce media like BBC Radio, BBC One, and BBC World News.
This document provides instructions for a 3-hour exam consisting of multiple choice and long answer questions in Accountancy. It informs examinees that the paper contains 3 parts (A, B, C) and that they must attempt Part A (which is compulsory) and Part B. It does not provide Part C. The document then lists 18 multi-part questions in Part A assessing concepts in partnership firms and companies including capital accounts, debentures, shares, retirement/admission of partners, and dissolution.
Σύντομη αυτοβιογραφική παρουσίαση. Πρόκειται για άσκηση εργαστηριακού μαθήματος, στα πλαίσια του προπτυχιακού προγράμματος σπουδών του Τμήματος Δημοσιογραφίας και Μέσων Μαζικής Επικοινωνίας του Αριστοτελείου Πανεπιστημίου Θεσσαλονίκης.
A brief autobiographical presentation. This exercise is part of a laboratory course, within the undergraduate curriculum of the Department of Journalism and Mass Communication at the Aristotle University of Thessaloniki.
This document summarizes Tim Spalding's talk about rejecting "The Bargain" and pursuing entrepreneurship through starting LibraryThing. Some key points:
1. Spalding discusses his career path, initially pursuing academia but finding it limiting and political. He then took wage work that also felt restrictive.
2. Inspired by reading about startups, Spalding decided to "kick ass" and fully commit to starting LibraryThing in 2005. It has now grown significantly with over 1 million members.
3. Spalding advocates rejecting the standard career path ("The Bargain") in favor of riskier entrepreneurial pursuits like starting a business or becoming an "intrapreneur
For 2013, we held a Christmas tree decorating contest at the Omnitrans office. Each tree was beautiful and expressed its own unique personality. We hope you enjoy the photos, and we wish you and your families a safe and happy holiday season!
Libraryh3lp is a flexible platform for building virtual reference services run by Eric Pam and Pam Sessoms. It provides chat reference through widgets and gateways to services like AIM, Yahoo, and MSN. Usage has grown from a few thousand chats per year to over 100,000 as it has expanded to serve over 300 libraries. It aims to be affordable through an efficient codebase and volunteer support from librarians. Future plans include expanding collaborative reference through NCknows and offering chat services to other organizations through My Customer Cloud.
DPS Software : Case Management SystemsDPS Software
DPS Outlook Office is a scalable and modular case management system fully integrated to and operating seamlessly within Microsoft Outlook™. Entire case histories and procedures are located in one central, easy-to-use practice management solution. For more information about legal software visit now @ http://www.dpssoftware.co.uk
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
This document discusses how technology is impacting human resource management in three main ways:
1) Technology allows HR processes like recruitment, performance management and training to be automated and completed digitally through systems like talent management systems and online training.
2) It enables access to HR information anytime, anywhere through mobile devices, online portals, and telecommuting.
3) New and emerging technologies continue to enhance HR functions, including the use of biometrics, virtual meetings, and analytics to optimize processes.
This document discusses how technology is impacting human resource management in three main ways:
1) Technology allows HR processes like recruitment, performance management and training to be automated and completed digitally through systems like talent management systems and online training.
2) It enables access to HR information anytime, anywhere through mobile devices, online portals, and telecommuting.
3) New and emerging technologies continue to enhance HR functions, including the use of biometrics, virtual meetings, and analytics to optimize processes.
De Lijn wanted to improve its customer service and is
therefore introducing Microsoft Dynamics CRM, with
the help of its CRM partner, Travi@ta. Travi@ta is also
integrating the software with various backend systems
so the new tool really is a single working environment
for De Lijn employees.
De Lijn offers improved, customized public transport service thanks to Dynami...Quadrant Communications
De Lijn wants to improve its customer service and is therefore introducing Microsoft Dynamics CRM, with the help of its CRM partner, Travi@ta. Travi@ta is also integrating the software with various backend systems so the new tool really is a single working environment for De Lijn employees.
The financial services provider SK LEASING a.s. required a new intelligent system to manage their complex leasing contracts and integrate with their accounting system. Their current in-house software was inadequate and did not meet their needs. They implemented the ERP solution HansaWorld Enterprise from MULTIMAGE. This has provided benefits like increased deal volume by 45% within six months, centralized and real-time access to information, remote access, and more streamlined processes.
This document discusses different types of sentences. It defines a sentence as a group of words that expresses a complete thought and includes a subject and predicate. There are three main types of sentences: simple sentences, which contain a subject and predicate; compound sentences, which contain at least two independent clauses joined by a coordinating conjunction; and complex sentences, which have one independent clause and at least one dependent clause introduced by a subordinating conjunction. Examples and diagrams are provided to illustrate each sentence type. Key parts of a sentence like the subject, predicate, and phrases are also defined.
This document contains 5 journal entries from different time periods discussing the use of coal as fuel during the Industrial Revolution and its impacts. The entries describe the development of steam engines using coal in 1805, coal mining conditions at the Blanaevon Ironworks in 1842, the life of a poor miner boy in 1876, a coal mine explosion at Pendyrus Colliery in 1896, and are followed by citations for further research.
Dokumen ini membahas tentang pengenalan beberapa bangun ruang sederhana seperti balok, kubus, prisma, tabung, bola, dan kerucut dalam pembelajaran matematika SD kelas 1, dengan standar kompetensi mengenal bangun ruang dan kompetensi dasar mengelompokkan berbagai bangun ruang.
This document provides the answers to a 30 question multiple choice final exam for FIN 370. It covers topics such as corporate goals, primary vs secondary markets, agency theory, financial principles, accounting ratios, time value of money calculations, capital budgeting techniques like NPV, IRR, payback period, cost of capital, capital structure, and international finance concepts.
The Maritime Access division (MOW-aMT) of the Flemish government has had SharePoint 2010 Server and Project Server 2010 installed by TOBIUS. This means all project information is centrally available for all users.
The British Broadcasting Corporation (BBC) is a British public service broadcaster founded in 1922 by John Reith. It is the largest broadcaster in the world by number of employees, with about 23,000 staff. The BBC produces a wide range of television and radio programs across many genres like children's, comedy, drama, and news programming. It operates under an allied-related model where it owns and closely links together its subsidiaries that produce media like BBC Radio, BBC One, and BBC World News.
This document provides instructions for a 3-hour exam consisting of multiple choice and long answer questions in Accountancy. It informs examinees that the paper contains 3 parts (A, B, C) and that they must attempt Part A (which is compulsory) and Part B. It does not provide Part C. The document then lists 18 multi-part questions in Part A assessing concepts in partnership firms and companies including capital accounts, debentures, shares, retirement/admission of partners, and dissolution.
Σύντομη αυτοβιογραφική παρουσίαση. Πρόκειται για άσκηση εργαστηριακού μαθήματος, στα πλαίσια του προπτυχιακού προγράμματος σπουδών του Τμήματος Δημοσιογραφίας και Μέσων Μαζικής Επικοινωνίας του Αριστοτελείου Πανεπιστημίου Θεσσαλονίκης.
A brief autobiographical presentation. This exercise is part of a laboratory course, within the undergraduate curriculum of the Department of Journalism and Mass Communication at the Aristotle University of Thessaloniki.
This document summarizes Tim Spalding's talk about rejecting "The Bargain" and pursuing entrepreneurship through starting LibraryThing. Some key points:
1. Spalding discusses his career path, initially pursuing academia but finding it limiting and political. He then took wage work that also felt restrictive.
2. Inspired by reading about startups, Spalding decided to "kick ass" and fully commit to starting LibraryThing in 2005. It has now grown significantly with over 1 million members.
3. Spalding advocates rejecting the standard career path ("The Bargain") in favor of riskier entrepreneurial pursuits like starting a business or becoming an "intrapreneur
For 2013, we held a Christmas tree decorating contest at the Omnitrans office. Each tree was beautiful and expressed its own unique personality. We hope you enjoy the photos, and we wish you and your families a safe and happy holiday season!
Libraryh3lp is a flexible platform for building virtual reference services run by Eric Pam and Pam Sessoms. It provides chat reference through widgets and gateways to services like AIM, Yahoo, and MSN. Usage has grown from a few thousand chats per year to over 100,000 as it has expanded to serve over 300 libraries. It aims to be affordable through an efficient codebase and volunteer support from librarians. Future plans include expanding collaborative reference through NCknows and offering chat services to other organizations through My Customer Cloud.
DPS Software : Case Management SystemsDPS Software
DPS Outlook Office is a scalable and modular case management system fully integrated to and operating seamlessly within Microsoft Outlook™. Entire case histories and procedures are located in one central, easy-to-use practice management solution. For more information about legal software visit now @ http://www.dpssoftware.co.uk
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
This document discusses how technology is impacting human resource management in three main ways:
1) Technology allows HR processes like recruitment, performance management and training to be automated and completed digitally through systems like talent management systems and online training.
2) It enables access to HR information anytime, anywhere through mobile devices, online portals, and telecommuting.
3) New and emerging technologies continue to enhance HR functions, including the use of biometrics, virtual meetings, and analytics to optimize processes.
This document discusses how technology is impacting human resource management in three main ways:
1) Technology allows HR processes like recruitment, performance management and training to be automated and completed digitally through systems like talent management systems and online training.
2) It enables access to HR information anytime, anywhere through mobile devices, online portals, and telecommuting.
3) New and emerging technologies continue to enhance HR functions, including the use of biometrics, virtual meetings, and analytics to optimize processes.
De Lijn wanted to improve its customer service and is
therefore introducing Microsoft Dynamics CRM, with
the help of its CRM partner, Travi@ta. Travi@ta is also
integrating the software with various backend systems
so the new tool really is a single working environment
for De Lijn employees.
De Lijn offers improved, customized public transport service thanks to Dynami...Quadrant Communications
De Lijn wants to improve its customer service and is therefore introducing Microsoft Dynamics CRM, with the help of its CRM partner, Travi@ta. Travi@ta is also integrating the software with various backend systems so the new tool really is a single working environment for De Lijn employees.
The financial services provider SK LEASING a.s. required a new intelligent system to manage their complex leasing contracts and integrate with their accounting system. Their current in-house software was inadequate and did not meet their needs. They implemented the ERP solution HansaWorld Enterprise from MULTIMAGE. This has provided benefits like increased deal volume by 45% within six months, centralized and real-time access to information, remote access, and more streamlined processes.
The document discusses management information systems and their various applications in business. It describes how businesses use systems for transaction processing, supply chain management, customer relationship management, human resources, accounting, finance, manufacturing, and marketing. It explains that management information systems help businesses integrate processes, gain insights from data, and improve productivity, customer service, and decision-making.
Streamline your conveyancing process with our automated workflow solution. Embrace the future of conveyancing with our cloud based platform and protect the future of your firm.
More successful deals for Business Angels Network Vlaanderen thanks to good c...Quadrant Communications
The Business Angels Network Vlaanderen (BAN Vlaanderen) has significantly improved the quality of its operations and communication, for existing and new dossiers, by automating its internal and external information flows.
The Application of Information Technology in the Preparation and Presentation...IOSRJBM
Much of the activities in the preparation and presentation of financial statements are now driven by ICT. The enormous advantages (ICT) has accrued to the delivery of information and communication around the World, as well as the central role of ICT in the new global economy, means that ICT will indeed shape the dynamics of the new millennium. The role of and potential for ICTs in private and public sector accounting, auditing, investigation and reporting is enormous and cannot be over emphasized. This paper therefore assesses the types, benefits, challenges of using electronic accounting processing systems in the preparation and presentation of financial statements in Nigeria. The paper also highlights the Web based accounting system as well as the Peachtree accounting package; the Peachtree accounting package was practically illustrated and the results were presented in Spreadsheet. Secondary sources of data is mostly used. The paper concludes that the losers in this era of digital and information revolution will be organizations and professionals who fails to meet the challenges of Information and Communication Technology (ICT). Based on the findings and conclusion, the paper recommends that Accountants/Professionals should adequately equip themselves with the practical knowledge of information technology relevant in preparing and presenting financial statements.
One Paper Lane is a cloud-based SaaS solution that digitizes and automates paper-based forms and documents. It provides a single, secure digital workflow for businesses to manage forms and paperwork for customers, vendors, partners and employees. The platform uses machine learning and allows users to track progress, approve forms, set reminders and find information easily. It aims to replace paper-based and manual processes with a more efficient digital system.
Prozone recently created collaboration platform specially customized for insurance industry. Using this platform Agents or Brokers are able to approach all information through Agents Portal. It means that their partners and customers are now directly integrated into business processes and value chains. Internal collaboration is improved between the team from the internal department working on the same project, and the rest of company. New communication channels are created with potential customers. Using collaboration platform, process tracking and claims submission between insurer and the existing customer is further enhanced.
All parties involved in the collaboration are able to access information using application which can be deployed on all mobile devices and providethe safe and secure access to the insurance data.
This platform provided several key improvements: easy integration with other platforms like CRM, DMS, ERP and core system, secure documents sharing with determined access levels and analytical tools.
Benefits this platform provides are numerous: building deeper business relationships with partners and customers, improving the delivery of new products to the market, higher productivity and time efficiency, improving customer service, and consequently satisfaction of both customers and employees.
Professional Solutions provides outsourcing services including payroll, human resources, accounting, legal assistance, and workplace safety consulting. It aims to create centers of excellence for clients through strategic partnerships and expertise across various business services. Professional Solutions uses specialized software and technologies to deliver accurate and timely services to over 45,000 clients annually. It employs professionals with over a decade of experience in auditing, consulting, and business administration.
Maconomy's Enterprise Project Optimization (EPO) software is a complete, configurable, standard web-enabled software solution designed for project-based companies. It offers integrated functionality for project planning, time and expense reporting, project management, billing, accounting, and management reporting. The single product approach allows for faster and lower-cost implementations compared to traditional ERP solutions, as little or no customization is required.
Intelligent Document Management in businesses and e-AdministrationYerbabuena Software
Some 60% of organizations that decide to implement a document management or ECM platform system do so mostly to find a solution to the chaos of information management, more than for any other important reason, such as cost reduction.
This is because, these days, the information overload that exists inside organizations is one of the gravest problems detected in the information society. The excess of information coming into an entity, as a consequence of the massive increase in sources of information (among other aspects) causes the growth of the volume of information to be well above the development capacity that the human resources of any organization can usually count on.
Athento is an ECM solution which is built starting from experience gained from classical management, and which adds a fundamental factor for success: a system of intelligent management.
Invoice and accountancy system
We created a new system to improve invoicing and accounting process management in seamless integration with the existing enterprise information system.
The document discusses Report2Web, a web-based report management and distribution solution that allows organizations to securely publish and deliver reports and documents from across disparate systems to the right recipients. It consolidates information from various applications and formats in a central place for easy access. This saves companies time and money by improving productivity and decision making as knowledge workers no longer have to spend time searching for documents. It also enables regulatory compliance by automatically archiving documents and providing audit trails.
This is SENSO\'s corporate introduction. SENSO is a Chinese local IT vendor specialized in outsourcing and offshoring. Based on the years\'experience in software outsourcing, Senso provides options of business models to suit your special software outsourcing situation and lower your risks. With the mindset of a some company, we offer clients suitable developers at low price.
Similar to Agentschap Ondernemen centralizes knowledge and improves service provision to companies (20)
Testimonial on the launch of 'emon', an application for the monitoring of energy and other parameters associated with buildings. It operates as one of the first Internet of Things cloud applications in Luxembourg.
Gemeente Destelbergen beheert informatie efficiënter en levert betere dienst...Quadrant Communications
Het gemeentebestuur van Destelbergen automatiseerde zijn administratie. Redenen waren een aantal decretale verplichtingen en het eigen initiatief om de dienstverlening aan de burgers te verbeteren. Dat laatste gebeurt nu vooral dankzij een opsplitsing van de front- en backoffice met nieuwe infobalies waar de meerderheid van de bezoekers onmiddellijk wordt geholpen. Deze snelle dienstverlening wordt mede mogelijk gemaakt dankzij de CRM-software die alle nodige informatie over de gemeentelijke producten samenbrengt en klantcontacten stroomlijnt tussen de front- en backoffice.
Meer efficiëntie, besparingen en klantentevredenheid bij Zespri dankzij e-inv...Quadrant Communications
ZESPRI Europe ging op zoek naar een oplossing voor elektronische facturatie (e-facturatie, of e-Invoicing) in het kader van een gentlemen’s agreement met een grote klant. Ze wilden klein starten en al doende leren, maar keken resoluut uit naar een future-proof systeem. Een framework dat kon groeien en steeds meer klanten kon
connecteren. De organisatie stelde strikte voorwaarden op het gebied van de wettelijke richtlijnen rond e-Invoicing: de nieuwe oplossing moest niet alleen nù compliant zijn,
maar dat ook blijven. Ook veiligheid was bijzonder belangrijk. Codit implementeerde een online platform gebouwd op Microsoft Windows Azure technologie: Codit
Integration Cloud. Zo ontwikkeld dat het snel en efficiënt nieuwe connecties en integraties kan activeren, biedt het een betrouwbare en transparante cloud-gebaseerde
omgeving die uitermate geschikt is voor e-Invoicing doeleinden.
En 2011, un audit informatique de Stora Enso Langerbrugge a mis en évidence quelques points névralgiques au niveau de l’environnement d’intégration qui
reposait sur Microsoft BizTalk Server. Stora Enso Langerbrugge utilisait BizTalk comme logiciel d’intégration
depuis 2003 déjà afin d’assurer l’échange d’informations entre ses applications. Qu’est-il ressorti de cet audit ? Dans un premier temps, l’ancien partenaire d’intégration n’offrait pas suffisamment de capacités pour fournir
l’assistance nécessaire et répondre aux besoins de développement de Stora Enso. Ensuite, il n’existait pas de
documentation sur l’intégration entre les applications. Enfin, il y avait des coûts de maintenance élevés. Compte
tenu du fait que Stora Enso recherche en permanence des possibilités d’améliorer l’efficacité de sa structure de
coûts, elle s’était fixé comme objectif de réduire drastiquement les frais de maintenance annuels qui s’élevaient à 150 000 euros.
AG Insurance has a longstanding tradition of collaborating with external partners such as banks and brokers who sell AG Insurance products. These partners need a direct connection to AG Insurance software to be able to draw
up contracts efficiently, so the insurer wanted to find a way to share information more easily. AG Insurance also wanted to start using external software packages faster
without becoming dependent on them. In 2011, after writing to multiple companies, AG Insurance opted to start collaborating with Codit. This IT partner supervised AG Insurance very intensively as a consultant and provided extensive training for the switch to BizTalk. This successful collaboration and knowledge sharing means AG Insurance’s IT department can now implement new integrations independently.
JOIN, jeune et ambitieux opérateur télécom luxembourgeois, s’est lancé sur le marché en 2014 en inaugurant une approche nouvelle. JOIN fut le premier opérateur de réseau mobile à proposer une offre unique avec des tarifs nationaux et européens identiques. Ses clients peuvent utiliser leur mobile où qu’ils soient en Europe, sans risquer d’hériter d’une note salée en fin de mois.
Dafra Pharma verbetert marktinzicht en klantenrelaties dankzij Microsoft CRMQuadrant Communications
Dafra Pharma wou zijn inzicht in de markt verbeteren en informatie over jarenlange klantenrelaties digitaliseren. Het bedrijf ging daarom op zoek naar een online systeem waarin alle gegevens meteen ingegeven en centraal bijgehouden konden worden. Zo zou ook de hoofdzetel in Europa een beter inzicht krijgen op de activiteiten van hun verkopers en mee het contact kunnen onderhouden met klanten.
BCEE uses BizTalk for more efficient information exchange and conversionsQuadrant Communications
The Banque et Caisse d’Epargne de l’Etat, (BCEE) pro-cesses more than one million SWIFT and SEPA messag-es every day. The bank’s previous conversion software had become outdated and new Enterprise Application Integration (EAI) software was needed. This didn’t just have to be robust enough to process the large volume of messages; it also had to offer high availability at a lower operational cost.
Cerco Soft wanted to develop a mobile application for its customers, over 5,000 pig farms worldwide. The company specialises in developing software for the agricultural sector but didn’t have any experience with mobile apps. That’s why it took on Cegeka, who developed the PigVision application for iPad. This is a userfriendly application that helps pig farmers manage their sows, a complex and data-intensive process.
Cerco Soft entendait développer une application mobile pour ses clients, un peu plus de 5 000 élevages de porcs dans le monde. Spécialisée dans le développement de logiciels pour le secteur de l’agriculture, cette entreprise n’avait aucune expérience avec les apps mobiles. C’est pourquoi elle a décidé de collaborer avec Cegeka qui a développe l’app «PigVision » pour iPad. Conviviale, cette app aide l’éleveur à gérer ses truies, un processus
complexe et à forte densité de données.
Flexibel CRM-systeem en afdelingsportaal zorgen voor optimale werking bij KLJ...Quadrant Communications
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Agentschap Ondernemen centralizes knowledge and improves service provision to companies
1. Agentschap Ondernemen centralizes knowledge and improves service to companies
The Enterprise Agency is using Microsoft Dynamics CRM
Online, customized by Net IT, as its central knowledge
database for all departments. The agency uses the software to organize its core tasks, such as request processing, providing information to companies, and organizing
events. These processes now run in a uniform and structured way, providing all the desired monitoring options.
This benefits the quality of their service provision.
www.net-it.be
tel. +32 (0)9 361 82 33
sales@net-it.be
country: Belgium
sector: government
profile
The Enterprise Agency is a Flemish government
agency that supports the Economy, Science and
Innovation policy domains. It was created in 2009
by
the
merger
of
the
Economy
Agency
(Agentschap Economie) and the Flemish Enterprise
Agency (Vlaams Agentschap Ondernemen). The
organization employs 280 people.
challenge
The various departments within the Enterprise
Agency used to work with a management system
they developed themselves, but after 14 years it
was ready for modernization. Certain departments
with specific assignments used to work with sepa-
The new information system contains all the available
contact information for clients alongside internal contact
details. It serves as a starting point that stores all contact
information such as queries, emails, participation in events
and subscriptions for newsletters. Employees who are visiting companies can for example first check all the history
before they go.
The centralized approach enables Net IT to set workflows
and link the new CRM system to the Central Enterprise
Databank (Verrijkte Kruispuntbank voor Ondernemingen –
VKBO), amongst other things. This improves efficiency,
saves time and reduces the risk of incorrect information.
All 280 employees will have a complete overview of their
clients in the short term thanks to the additional integration of systems which used to function separately.
rate databases, but this made it difficult to share all
Microsoft Dynamics CRM Online
2. the available information efficiently. Data was often entered manually, increasing the risk of errors.
The Enterprise Agency therefore decided to implement a new central CRM system in which the new
organization could save and share all contact details.
solution
The HP-Belgacom consortium, ICT provider for the
Flemish government, took Net IT on board to realize this project. Net IT transferred all the existing
information from the old CRM system to Dynamics
CRM Online. The software was modified, and
working processes and information management
were reviewed in detail and optimized.
benefits
Û More efficient collaboration and information
sharing, time-saving, focus on business
Û Central system with correct, up-to-date information
Û Better client service, knowledge management
Û Collaboration with other organizations
Û Data entry from the Central Enterprise Databank as an authentic source
Û Cloud software without infrastructure maintenance, with high availability
Û Everything runs via the reliable and userfriendly software, Microsoft Outlook
software&services
The Agentschap Ondernemen (Enterprise Agency) has
switched to a new central information system. It stores all
the contact information, requests for information, email
traffic, and other details about clients. The agency is using
Microsoft Dynamics CRM Online, customized by Net IT for
its internal operation, for this.
This optimized version of Microsoft Dynamics CRM Online
has been given the name KRIS, which stands for Klant en
Relatie Informatie Systeem (Client and Relation Information System). “KRIS contains information about contacts
with clients, request processing and information provision,
also with an events module,” says Luc Boone, ICT Manager
for the Enterprise Agency. “Every request that is processed
by our contact centre, every email that is sent or received,
and all other relevant information is registered in KRIS
together with all subscriptions for our newsletters and
events.” The software automatically checks if certain people are already stored in the database and gives warnings
so that duplicate contact detail entries are avoided. If clients change their own details, these changes are largely
copied over by KRIS automatically.
Knowledge database
Information requests sent to the Enterprise Agency are
received by the contact centre, an account manager or
department in various ways. The requests are registered in
KRIS where their further processing is also organized. The
system enables the request to be found by the correct
person per area of expertise, so they can deal with it from
there. Knowledge sheets, which contain specialist information and guidelines for answering requests per subject,
can be used for this processing.
Desktop Applications
“We keep a record of how every request is processed, for
example to make an appointment, forward a request to a
specialist, or send out emails or brochures,” says Luc
Boone. “Registering everything means we can construct a
knowledge database grouped per subject. We can now
also generate detailed reports for the management team,
which they can then use as a basis for refining the organization further.”
Business Solutions
Better information, better service
Servers
Developer Tools
Windows
Windows Azure
Online Services
Dynamics CRM Online
Microsoft Services
Microsoft Technologies
Microsoft Security
Luc Boone: “The management team can also use the software to monitor our contact centre and request processing, to guarantee the quality of our service provision.” The
company information in KRIS comes from the Central Enterprise Databank, so the agency always has the official
source, and this also updated overnight when the data
changes in the VKBO.
3. Luc Boone, ICT Manager for the Enterprise Agency: “Sharing more information with colleagues and between
our different departments means we can work more efficiently and correctly.”
Information distribution via events
Information provision to companies is one of the
Enterprise Agency’s core tasks, and all sorts of
events are frequently organized for this. The organization of information sessions, lectures and other
events is run via KRIS. “The clients are placed centrally in the events module,” says Sam Vanderstraeten, Project Manager for Net IT. “All the information for sending invitations comes from KRIS,
and the target audience can first be selected on the
basis of a number of filter criteria such as commercial activities or requests for information. When the
invitation emails are sent, they can include a link to
an online registration form. This means company
and contact details are already filled in. Registrations are sent to KRIS automatically. This limits the
amount of manual work required by companies and
the Enterprise Agency itself. In other words: it improves efficiency, saves time, and reduces the risk of
incorrect information.”
Everything that is involved in the organization of an
event now runs via the events module: invitations,
opt-in and opt-out possibilities, reminder emails,
registration forms, printing of attendee lists and
badges, booking of speakers, lunch and rooms, and
thank you emails afterwards with feedback about
the session attended and from satisfaction surveys.
And because everything runs using cloud software,
external organizers can also have online access to
specific information.
Inter-departmental operation
The rolling out of the software takes place department by department. The Enterprise Agency is comprised of lots of services, including the Environmental Planning Department, Economic Support
Policy Department, EFRO, Communication Department, Economy Inspection and Design Vlaanderen.
“One of the main challenges was to convince users
about the added value of an inter-departmental
system,” says Luc Boone. “Many departments have
their own way of working, with separate databases.
The Flemish Enterprise Agency (Vlaams Agentschap
Ondernemen – VLAO) used to work with a central
information system, but after the merger of VLAO
with the Economy Agency we had to find a new system that could better meet the needs of the new
organization for all personnel.”
“We decided not to copy the existing applications,
in particular the existing CRM, in the new software,”
says Luc Boone. “We also scrapped lots of components which weren’t being used at all, or hardly, and
added others to optimize the agency’s processes.”
Net IT worked using the so-called agile scrum project methodology for this. “This enabled users to
get started with the new software very quickly, and
it became obvious for everyone what the result
4. would be,” explains Jan Hofman, Director of Net IT. The
aim of scrum is to have all the basic functions working as
quickly as possible in a practicable system. Extra functions
and other possibilities are being added afterwards month
by month. This reduces the implementation time and
makes the software much more suitable for the users’
concrete way of working. Luc Boone: “We were able to
start using the new system, including analysis and development, after just one year. This short turnaround time is
thanks to our suppliers' and internal team’s good skills.”
Sam Vanderstraeten
“Lots of information is now filled in beforehand on online forms. This limits the
amount of manual work required by companies and the Enterprise Agency itself. In
other words: it improves efficiency, saves
time and reduces the risk of incorrect information.”
Alongside Microsoft Dynamics CRM Online – modified to
KRIS – the Enterprise Agency also uses Windows Azure
cloud software. This serves as the portal site, for the data
synchronization with external sources such as the VKBO
and GIS, and the document management linked to KRIS.
Good integration with Outlook
The integration with Microsoft Outlook was, alongside its
ease of use, one of the reasons why the Enterprise Agency
opted for Microsoft Dynamics CRM Online. “We didn’t
want to create an extra application,” explains Ivo Peeters,
Database Manager for the Enterprise Agency. “The users
see KRIS simply as an extra tab in Outlook.” The Enterprise
Agency is trying to make everyone familiar with how to
enter information for new contact persons or companies
straight away as completely as possible.
When everyone is comfortable with the new working
method, the Enterprise Agency will also start to collaborate more with other organizations. In the longer term,
companies will even be able to log in so they can for example see the status of their request.
for more information
For more information about Microsoft products
and services, please call +32 2 503 31 13 or visit
www.microsoft.be/cases, where you can read about
other companies who use similar applications.
For more information about Net IT, call +32 9 361
82 33 or visit www.net-it.be
For more information about the Enterprise Agency,
visit www.agentschapondernemen.be.
Better processes and workflows
“Opting for a cloud platform means our ICT department
no longer needs to concern itself with bits and bytes, so
they can concentrate on our organization’s business,” says
Luc Boone. “We are optimizing our working processes and
information management, creating better organizationwide workflows and supporting users, who are increasingly being freed from routine tasks. Sharing more information with colleagues and between our different departments means we can also work more efficiently and correctly, so we can provide a better service to our clients –
the business world.”