4. e-Mail marketing campaign response rates by campaign objective 2002 L-Soft Source: IMT Strategies, September 2001
5. Conversion Costs for Retention and Acquisition Goals 2002 L-Soft Source: IMT Strategies, September 2001 Acquisition versus retention Acquisition Retention E-mail $57.10 $2.50 Direct Mail $25.00 $60.00 Banner ads $140.00 N/A Acquisition Retention Search engine positioning 94% 6% Banner ads 91% 9% Referral/viral programs 85% 15% Affiliate programs/ sponsorships 75% 25% Incentive programs 51% 49% E-Mail Marketing 37% 63%
6.
7. E-mail overload: Number of e-mail marketing e-mail sent in the US 2002 L-Soft Source: Forrester Research, August 2001 Reaching your Target Audience