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Adthena CI Breakfast
Winning With Style
18th April 2018
@Adthena
#WinningWithStyle
Wifi: Huckletree Guest
No password needed
9:00 Welcome
9:05 Introduction from the CEO
Ian O’Rourke, CEO, Adthena
9:10 Don’t F**k Up Your Paid Search
Daniel Wilkinson, Global Head of Paid Media, Jellyfish
9:25 Behavioural Microeconomics and PPC Ad Copy
Clark Boyd, Industry Analyst, ClickZ
9:40 What’s new in Search Intelligence?
Ashley Fletcher, VP of Marketing, Adthena
10.00 Networking (and a nice giveaway!) & Close
TODAY’S AGENDA
3
Adthena Certified
Don’t F**K Up Your Paid Search
© Jellyfish 2016
April 2018
WHAT’S THE WORST THAT COULD HAPPEN?
8
There’s a Lot of Opportunity For Problems
250,000 thousand keywords +
100,000 adcopies +
50,000 negatives +
200 different campaign settings +
landing pages +
humans +
Automation of human error =
Fuck Ups
What’s the Worst that Could Happen?
9
Ad copy
misspellings/grammar/message/sitelinks
What’s the Worst that Could Happen?
10
Ad copy misspellings/grammar/message/sitelinks
Go dark
Bad payment details
Wrong activity gets paused
Incorrect Negative keywords
Brand or vanity keywords not showing 100% I.S.
Running old ads – expired offer ads
Showing wrong phone numbers
Sending traffic to broken/dead/error landing pages
Priority Campaign budget caps
Showing on irrelevant RSTs
High spend, high CPA
Large drop in conversions/clicks/impressions for
Missing or incorrect conversion pixels
11
Go dark
Bad payment details
Wrong activity gets paused
Incorrect Negative
keywords
Brand or vanity keywords
not showing 100% I.S.
Impressions
Sending traffic to
broken/dead/error landing
pages
Running old ads – expired
offer ads
Showing wrong phone
numbers
Large drop in conversions
Missing or incorrect
conversion pixels
Conversions
Ad copy
misspellings/grammar/mes
sage/sitelinks
Call From Angry CEO
Correlation to Performance Metrics
12
Most of the Paid Search Ad-tech allows
for rules and alerting to be set up across
your accounts.
Create a standard set of rules.
Use Technology to Spot the Problems
13
Figure out what your worst thing is
Create a DFU list
Correlate your DFU to performance metrics
Use technology to scan all your activity
Summary
Jellyfish UK
Jellyfish
Floor 22, The Shard,
32 London Bridge Street,
London, SE1 9SG
Thank You
© Jellyfish 2016
Behavioral Microeconomics
& PPC Ad Copy
Clark Boyd, Research Director
17
Behavioral microeconomics
Humans make 95% of their decisions using mental shortcuts or rules of thumb.
18
Behavioral Microeconomics
19
Behavioral Microeconomics
20
21
22
1. Incentives
23
What incentives are
24
How to use incentives in PPC ad copy
25
How to use incentives in PPC ad copy
26
2. Herding
27
28
How to use herding in PPC ad copy
29
3. Availability
“”
“”
30
The availability bias is related to psychological phenomena known as
primacy and recency. These concepts state that we tend to recall the
information we heard first and last, but rarely the information in
between.
31
How to use availability bias in PPC ad copy
32
Summary & takeaways
33
34
User
experience
results
Using behavioral microeconomics to create a competitive advantage
Some questions to ask:
• What are the pain points we can resolve for consumers?
• How can we make the journey as seamless as possible?
• Which biases are at play within our category space? Can we use heuristics to
nudge customers in our direction?
• How can I work with other departments to understand the emotional
connection our brand makes with customers?
@ClarkBoyd
clarkboyd15@gmail.com
36
User
experience
results
Resources
• Behavioral Microeconomics for Business, Peter Burow
• Thinking, Fast and Slow, Daniel Kahneman
• Nudge, Richard Thaler
• Misbehaving, Richard Thaler
• The Chimp Paradox, Steve Peters
• https://en.wikipedia.org/wiki/List_of_cognitive_biases
ADTHENA
UPDATE
Presented by:
Ashley Fletcher
VP Marketing
1. FEATURE RELEASES
2. POPULAR INSIGHTS
3. SUCCESS STORIES
Agenda
Key ingredients for building the data infrastructure of a Croissant
Milk
Sugar
Flour
Butter
Let’s make a minor
addition to those
ingredients...
Key ingredients to Evolving the Croissant
Milk
Sugar
Flour
Butter
Chocolate
One more change.
A whole new market…..
Key ingredients for an Expanding Hybrid Market
Milk
Sugar
Flour
Butter
Chocolate
Custard
Competition for croissants
is diverse and complex.
Building your competitive
strategy around the right
data is key...
Adthena Solutions Marketecture
AI DATA
CATEGORIZATION
for ACTIONABLE
INSIGHTS
UNRIVALED, PATENTED
MACHINE LEARNED DATA
COLLECTION PROCESS
Aligned to
Success Plan
WHOLE MARKET VIEW
State Market View
Your Customer Success Services
Your Vertical: Travel
SEARCH TERM
CATEGORIZATION
COMPETITOR
CATEGORIZATION
Flights Destinations Holiday
Bespoke
Groups
Market
Leaders
Closest
Competitors
Bespoke
Groups
Partner
Management
Strategic
Benchmarking
Gap
Analysis
Ad Copy
Analysis
Brand
Protection
Partner
Management
Strategic
Benchmarking
Gap
Analysis
Ad Copy
Analysis
Brand
Protection
Delivers effective
management of partner
networks across
affiliates, resellers,
dealerships, agencies
and franchises.
Segmented across all
Verticals/Sectors with
AI Categorization.
Understand your
Competition activity to a
new granular level.
Quickly discover insights,
aligned to your most
relevant competition.
Underpinned by our
patented approach to
data collection.
Observed data analysis
of key drivers from Ad
Copy across your
competitive landscape,
segmented by device,
geo and ad type.
Stop soaring CPAs
and competitive
leakage by protecting
your brand 24/7 with
Adthena, and maximise
ROAS.
Adthena Solutions Summary
​Machine-learned
Whole Market
View
​AI
Categorization
​Built for Client
Value & Outcomes
Money back
Guarantee
World Class
​Customer Success
Only Adthena offers...
Award Winning Technology….
What Makes Us Different
FEATURE
RELEASES
1Section
Feature Release: AI Categorization
Faster Segmentation Auto Brand + Generic Split Deep Learned Categories
mapped to 1,500+ Taxonomy
Feature Release: Competitor Dashboard
Faster 1:1 Competitor Profiling
7 Day View on key metrics such as
● Share:
○ Impressions
○ Clicks
○ Spend
● Top Categories
● Head to Head Coverage
● Ad Messaging
● Top Performing Keywords
Access via ‘Competitor’ Section of App
Feature Release: Enhanced PLA Data
Split share by Ad Type/Device
Segment PLA:
● Bespoke Categories
● Split by share of:
○ Clicks
○ Spend
● Filter by Deep Learned
Groups
Access via ‘Market’ Section of App
Feature Release: State Market View
Your entire WMV by State
The next level of detail:
● Summary Dashboard
● Market
● Competitors
● Search Terms
● Adverts
● Reports & Filters
● Infringements
Access via ‘Account Level’ of App
POPULAR
INSIGHTS
2Section
Insights Example 1: Car Insurance, core generics
The
Challenge:
Understanding
variance in price
used in ad copy
over time by
competitor.
Insight: When, Where and What Competitors Advertise on Price
Action: Seasonal Planning + Faster Copy Changes
Insights Example 2: Retail Category Deep-Dive
The
Challenge:
Understanding
share of clicks
for ‘Swimwear’
by device by Ad
Type.
PLATEXT
DESKTOPMOBILE
Action: Granular benchmarking, to drive Category ownership
Different
Competitors by
Device, by Ad
Type
Insights Example 3: Automotive - Toyota Mapping
The
Challenge:
By advertiser
understanding
where their
estimated %
Clicks and
Spend by
category.
Category
Desktop Mobile
% Clicks % Spend % Clicks % Spend
Automatic 0.77% 0.67% 0.82% 0.61%
Coupe/Sports/Convertible 0.28% 0.35% 0.30% 0.39%
Crossover 0.10% 0.18% 0.08% 0.18%
Diesel 0.10% 0.08% 0.11% 0.08%
Estate 0.30% 0.33% 0.24% 0.27%
Family 0.17% 0.33% 0.17% 0.36%
Hatchback 0.05% 0.10% 0.04% 0.10%
Hybrid 1.02% 1.37% 0.86% 1.51%
MPV 0.98% 0.98% 1.06% 0.99%
Online 0.14% 0.33% 0.12% 0.37%
Small 1.31% 1.83% 1.11% 1.54%
SUV 1.41% 1.99% 1.25% 1.92%
Insights Example 4: Mapping your Paid Search Activity
The
Challenge:
Building an
accurate view of
which markets /
verticals your
paid ads are
reaching.
Australia’s largest
Bank leading
“Clothing”
category?
Action: Greater clarity around Test Campaigns / Market Reach
Insights Example 5: Digging into the weeds for WalMart
The
Challenge:
Best Buy losing
ground to
WalMart on
Google Shopping
Ads Mobile
Action: 200% growth in clickshare Dec 27 through Jan 9
Reason:
Aggressive bidding
on Nintendo Switch
& Low Price Point
SUCCESS
STORIES
3Section
Success Stories: Maintaining Leader Status for Auto Trader
"Adthena is invaluable to our planning and strategy. We monitor
the overall market and the trends by vertical, giving us the data
we need to make informed decisions."
Chris Wojciechowicz Head of Delivery and Optimization, Auto Trader
1stMaintain
Leader Status
● Leading position in
share of clicks
Success Stories: Acquiring New Customers for UniBet
7%Reduction in
CPA
(Sportsbook)
4%Reduction in
CPA
(Casino)
"The competitive intelligence we get from Adthena is invaluable,
enabling us to identify gaps in the market and focus our search
advertising on winning new business."
Angelo Di Lascio Global PPC Manager, Kindred Group
Success Stories: Increased Search Revenues for HSBC
43%Increase in
Search
Revenues
"Crucial insight into the search landscape and discovering new
opportunities. With Adthena, the learning is continuous and we
keep on advancing our strategy based on the insight it brings."
Henri Denavacelle, HSBC, Head of Digital Channel Strategy UK
● Positive ROI
In 2 months
LATEST ADTHENA REPORTS
Thank You!
Enjoy the Croissants
Want to discuss your Competition?
Meet the team now and get your
Free Magic 8Ball!
Thank you for
your interest

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Adthena CI Breakfast: Don't F**K Up Your Paid Search

  • 1. Adthena CI Breakfast Winning With Style 18th April 2018 @Adthena #WinningWithStyle Wifi: Huckletree Guest No password needed
  • 2. 9:00 Welcome 9:05 Introduction from the CEO Ian O’Rourke, CEO, Adthena 9:10 Don’t F**k Up Your Paid Search Daniel Wilkinson, Global Head of Paid Media, Jellyfish 9:25 Behavioural Microeconomics and PPC Ad Copy Clark Boyd, Industry Analyst, ClickZ 9:40 What’s new in Search Intelligence? Ashley Fletcher, VP of Marketing, Adthena 10.00 Networking (and a nice giveaway!) & Close TODAY’S AGENDA
  • 3. 3
  • 5.
  • 6. Don’t F**K Up Your Paid Search © Jellyfish 2016 April 2018
  • 7. WHAT’S THE WORST THAT COULD HAPPEN?
  • 8. 8 There’s a Lot of Opportunity For Problems 250,000 thousand keywords + 100,000 adcopies + 50,000 negatives + 200 different campaign settings + landing pages + humans + Automation of human error = Fuck Ups
  • 9. What’s the Worst that Could Happen? 9 Ad copy misspellings/grammar/message/sitelinks
  • 10. What’s the Worst that Could Happen? 10 Ad copy misspellings/grammar/message/sitelinks Go dark Bad payment details Wrong activity gets paused Incorrect Negative keywords Brand or vanity keywords not showing 100% I.S. Running old ads – expired offer ads Showing wrong phone numbers Sending traffic to broken/dead/error landing pages Priority Campaign budget caps Showing on irrelevant RSTs High spend, high CPA Large drop in conversions/clicks/impressions for Missing or incorrect conversion pixels
  • 11. 11 Go dark Bad payment details Wrong activity gets paused Incorrect Negative keywords Brand or vanity keywords not showing 100% I.S. Impressions Sending traffic to broken/dead/error landing pages Running old ads – expired offer ads Showing wrong phone numbers Large drop in conversions Missing or incorrect conversion pixels Conversions Ad copy misspellings/grammar/mes sage/sitelinks Call From Angry CEO Correlation to Performance Metrics
  • 12. 12 Most of the Paid Search Ad-tech allows for rules and alerting to be set up across your accounts. Create a standard set of rules. Use Technology to Spot the Problems
  • 13. 13 Figure out what your worst thing is Create a DFU list Correlate your DFU to performance metrics Use technology to scan all your activity Summary
  • 14. Jellyfish UK Jellyfish Floor 22, The Shard, 32 London Bridge Street, London, SE1 9SG Thank You © Jellyfish 2016
  • 15.
  • 16. Behavioral Microeconomics & PPC Ad Copy Clark Boyd, Research Director
  • 17. 17 Behavioral microeconomics Humans make 95% of their decisions using mental shortcuts or rules of thumb.
  • 20. 20
  • 21. 21
  • 24. 24 How to use incentives in PPC ad copy
  • 25. 25 How to use incentives in PPC ad copy
  • 27. 27
  • 28. 28 How to use herding in PPC ad copy
  • 30. “” “” 30 The availability bias is related to psychological phenomena known as primacy and recency. These concepts state that we tend to recall the information we heard first and last, but rarely the information in between.
  • 31. 31 How to use availability bias in PPC ad copy
  • 33. 33
  • 34. 34 User experience results Using behavioral microeconomics to create a competitive advantage Some questions to ask: • What are the pain points we can resolve for consumers? • How can we make the journey as seamless as possible? • Which biases are at play within our category space? Can we use heuristics to nudge customers in our direction? • How can I work with other departments to understand the emotional connection our brand makes with customers?
  • 36. 36 User experience results Resources • Behavioral Microeconomics for Business, Peter Burow • Thinking, Fast and Slow, Daniel Kahneman • Nudge, Richard Thaler • Misbehaving, Richard Thaler • The Chimp Paradox, Steve Peters • https://en.wikipedia.org/wiki/List_of_cognitive_biases
  • 37.
  • 39. 1. FEATURE RELEASES 2. POPULAR INSIGHTS 3. SUCCESS STORIES Agenda
  • 40. Key ingredients for building the data infrastructure of a Croissant Milk Sugar Flour Butter
  • 41. Let’s make a minor addition to those ingredients...
  • 42. Key ingredients to Evolving the Croissant Milk Sugar Flour Butter Chocolate
  • 43. One more change. A whole new market…..
  • 44. Key ingredients for an Expanding Hybrid Market Milk Sugar Flour Butter Chocolate Custard
  • 45. Competition for croissants is diverse and complex. Building your competitive strategy around the right data is key...
  • 46. Adthena Solutions Marketecture AI DATA CATEGORIZATION for ACTIONABLE INSIGHTS UNRIVALED, PATENTED MACHINE LEARNED DATA COLLECTION PROCESS Aligned to Success Plan WHOLE MARKET VIEW State Market View Your Customer Success Services Your Vertical: Travel SEARCH TERM CATEGORIZATION COMPETITOR CATEGORIZATION Flights Destinations Holiday Bespoke Groups Market Leaders Closest Competitors Bespoke Groups Partner Management Strategic Benchmarking Gap Analysis Ad Copy Analysis Brand Protection
  • 47. Partner Management Strategic Benchmarking Gap Analysis Ad Copy Analysis Brand Protection Delivers effective management of partner networks across affiliates, resellers, dealerships, agencies and franchises. Segmented across all Verticals/Sectors with AI Categorization. Understand your Competition activity to a new granular level. Quickly discover insights, aligned to your most relevant competition. Underpinned by our patented approach to data collection. Observed data analysis of key drivers from Ad Copy across your competitive landscape, segmented by device, geo and ad type. Stop soaring CPAs and competitive leakage by protecting your brand 24/7 with Adthena, and maximise ROAS. Adthena Solutions Summary
  • 48. ​Machine-learned Whole Market View ​AI Categorization ​Built for Client Value & Outcomes Money back Guarantee World Class ​Customer Success Only Adthena offers... Award Winning Technology…. What Makes Us Different
  • 50. Feature Release: AI Categorization Faster Segmentation Auto Brand + Generic Split Deep Learned Categories mapped to 1,500+ Taxonomy
  • 51. Feature Release: Competitor Dashboard Faster 1:1 Competitor Profiling 7 Day View on key metrics such as ● Share: ○ Impressions ○ Clicks ○ Spend ● Top Categories ● Head to Head Coverage ● Ad Messaging ● Top Performing Keywords Access via ‘Competitor’ Section of App
  • 52. Feature Release: Enhanced PLA Data Split share by Ad Type/Device Segment PLA: ● Bespoke Categories ● Split by share of: ○ Clicks ○ Spend ● Filter by Deep Learned Groups Access via ‘Market’ Section of App
  • 53. Feature Release: State Market View Your entire WMV by State The next level of detail: ● Summary Dashboard ● Market ● Competitors ● Search Terms ● Adverts ● Reports & Filters ● Infringements Access via ‘Account Level’ of App
  • 55. Insights Example 1: Car Insurance, core generics The Challenge: Understanding variance in price used in ad copy over time by competitor. Insight: When, Where and What Competitors Advertise on Price Action: Seasonal Planning + Faster Copy Changes
  • 56. Insights Example 2: Retail Category Deep-Dive The Challenge: Understanding share of clicks for ‘Swimwear’ by device by Ad Type. PLATEXT DESKTOPMOBILE Action: Granular benchmarking, to drive Category ownership Different Competitors by Device, by Ad Type
  • 57. Insights Example 3: Automotive - Toyota Mapping The Challenge: By advertiser understanding where their estimated % Clicks and Spend by category. Category Desktop Mobile % Clicks % Spend % Clicks % Spend Automatic 0.77% 0.67% 0.82% 0.61% Coupe/Sports/Convertible 0.28% 0.35% 0.30% 0.39% Crossover 0.10% 0.18% 0.08% 0.18% Diesel 0.10% 0.08% 0.11% 0.08% Estate 0.30% 0.33% 0.24% 0.27% Family 0.17% 0.33% 0.17% 0.36% Hatchback 0.05% 0.10% 0.04% 0.10% Hybrid 1.02% 1.37% 0.86% 1.51% MPV 0.98% 0.98% 1.06% 0.99% Online 0.14% 0.33% 0.12% 0.37% Small 1.31% 1.83% 1.11% 1.54% SUV 1.41% 1.99% 1.25% 1.92%
  • 58. Insights Example 4: Mapping your Paid Search Activity The Challenge: Building an accurate view of which markets / verticals your paid ads are reaching. Australia’s largest Bank leading “Clothing” category? Action: Greater clarity around Test Campaigns / Market Reach
  • 59. Insights Example 5: Digging into the weeds for WalMart The Challenge: Best Buy losing ground to WalMart on Google Shopping Ads Mobile Action: 200% growth in clickshare Dec 27 through Jan 9 Reason: Aggressive bidding on Nintendo Switch & Low Price Point
  • 61. Success Stories: Maintaining Leader Status for Auto Trader "Adthena is invaluable to our planning and strategy. We monitor the overall market and the trends by vertical, giving us the data we need to make informed decisions." Chris Wojciechowicz Head of Delivery and Optimization, Auto Trader 1stMaintain Leader Status ● Leading position in share of clicks
  • 62. Success Stories: Acquiring New Customers for UniBet 7%Reduction in CPA (Sportsbook) 4%Reduction in CPA (Casino) "The competitive intelligence we get from Adthena is invaluable, enabling us to identify gaps in the market and focus our search advertising on winning new business." Angelo Di Lascio Global PPC Manager, Kindred Group
  • 63. Success Stories: Increased Search Revenues for HSBC 43%Increase in Search Revenues "Crucial insight into the search landscape and discovering new opportunities. With Adthena, the learning is continuous and we keep on advancing our strategy based on the insight it brings." Henri Denavacelle, HSBC, Head of Digital Channel Strategy UK ● Positive ROI In 2 months
  • 65. Thank You! Enjoy the Croissants Want to discuss your Competition? Meet the team now and get your Free Magic 8Ball!
  • 66. Thank you for your interest