IT is often hesitant about taking new directions because of the number of unfamiliar technologies competing for attention, budgetary constraints, fear of change, and skepticism about which new direction will actually provide value. Pick the right technologies to deploy in 2011 and stay ahead of the curve. •Understand which new technologies provide clear organizational value. •Identify the candidate new technologies the organization should consider in 2011. •Assess technology which should be retired in preparation for the new technology. Use this solution set to help plan technology adoption for 2011 and beyond. An assessment tool for helping with the selection process is also included in this set.

1. Adopt New Technologies for 2011 and Beyond Practical IT Research that Drives Measurable Results

5. Recognize the forces & challenges that make the adoption of new technologies relevant Continued innovation by both major vendors and niche players provides new opportunities to extend the uses of technology, as well as enabling the effective management of increasingly complex environments. Robust Vendor Market Corporate Appetite Organizational pressure for more services from IT at lower costs is top of mind. The economic situation drives not only cost concerns but a recognition that enhanced IT capabilities are essential for competitive success. The expectations of users and clients for enhanced technology capability such as functionality, accessibility, and empowerment. User Appetite Three Forces of Technology Adoption There are many technologies worth looking at for 2011. Recognize the forces that will contribute to the organization’s decisions around adopting them. RVM CA UA Info-Tech Research Group

7. Periodic Table of Technologies for 2011 Technologies for 2011 include a broad range of applications and new means of delivering them to end users Technologies for 2011 include proven innovations that may just now be ripe for mass adoption. 2 3 4 5 Info-Tech Research Group 6 1 7 VDI Desktop Virtualization CC Cloud Computing ECM Enterprise Content Management TC Thin Client CS Cloud Storage BPM Business Process Management AV Application Virtualization CP Cloud Platforms PaaS MA Mobile Applications SM Social Media MD Mobile Devices SC Social Collaboration Platforms MP Mobile Platforms SP Social Media Plug-ins BI Low cost analytics tools SV Server Virtualization

8. Percentage of respondents who selected business objective (x) as primary reason for adoption of technology (y) Improved productivity overwhelmingly drives the adoption of technology for 2011 Improved employee engagement and customer retention did not figure heavily into expected benefits of technologies for 2011. IT leaders that overlook the potential for technologies to impact clients risk getting bypassed by external IT solutions. Info-Tech Research Group Improved Productivity Improved Service Cost Reduction Improved Product or Design Improved Employee Engagement Improved Customer Retention Simple Analytics Tools Enterprise Content Management Virtual Desktop Infrastructure Cloud Solutions Mobile Applications 0-19% 20-39% 40-69% 70%-100%

9. *Note: The interest in technologies was calculated by taking the average “interest $” spent on each technology. *Note: The adoption was calculated by calculating the % of organizations that are in the process of adopting or have already adopted these technologies. Implementation of business analytics using simple tools had the highest amount of interest on average, while also having been highly adopted by organizations. Though much hyped as the future of IT, BYOC is not going to see widespread adoption in 2011. The combination of high interest in Virtual Desktops and low interest in Bring Your Own Computer (BYOC) reflects IT’s continued focus to simplify support challenges and suggests a low interest in reducing device lockdown. The high interest in leveraging simple analytic tools indicates increasing pressure from management to use available organizational data held by IT for better decision-making. This also highlights the recognition that sophisticated business intelligence tools are not essential. In 2011, focus deployment on the practical rather than hyped technologies High Info-Tech Research Group High Low Adoption Interest Source: Info-Tech Research Group N = 254

10. Info-Tech Research Group Why now? Technologies for 2011 were highly impacted by changes in vendor offerings, user and corporate appetite The playbook, which is yet to be released by RIM ( M obile ), and Citrix Xen Client (VDI ), which was released near the end of 2010, but was too late to catch enterprises that were ready to make the leap to Windows Seven, were both innovations that were of interest to enterprises. These laggards forced enterprises to wait for technology they may have been ready to adopt in 2010. Social media tools have reached a user critical mass both internally, as collaboration tools, and externally, as marketing tools. Facebook’s landmark 25% of all page views in the US means marketing departments are looking for IT involvement with Facebook integration. Info-Tech believes that many organizations will hit the tipping point in 2011 where the need for a thorough information spring cleaning and reorganization will become essential. ECM solutions fill this need. Corporations recognize the business value of ECM and that will drive adoption. Additionally, Simple Business Analysis Tools are primed for adoption from a market perspective thanks to Microsoft and are recognized as adding value to the business.

11. Adopt some 2011 technologies immediately while waiting for natural replacement to drive adoption of others Initial planning for desktop virtualization, data management, and the selective use of the cloud should be well underway in 2011, but full deployment will take several years. VDI Desktop Virtualization ECM Enterprise Content Management BI Simple Analytics Tools A number of evolving technologies can be deployed quickly. The use of simple analytic tools, further leveraging of social media, and the extended use of mobile devices for applications beyond e-mail should be in every IT department’s 2011 plans. CC Cloud Computing SM Social Media Short term Long term Deployment within 2011 Deployment 2012 and beyond MA Mobile Applications Info-Tech Research Group

31. Anticipate the “magic moments” for reconsidering technology choices Example . Inadequate server reliability Example. Expired building lease Example . Need to add storage capacity Example . ERP vendor went bankrupt Technology becomes functionally inadequate A major facility move Need to replace or add 25% to current capacity Vendor is terminating support for the technology Look to a broader set of opportunities than just a newer version of the current solution (e.g. leverage the cloud in place of in-house solutions; virtual desktop instead of PC replacement). Assess different options such as outsourcing or co-location. Assess possible alternatives before buying more of the current technology. Either live with the support challenges or propose a replacement technology. Proposals to replace existing technology have traction only at certain times. Info-Tech Research Group

32. Anticipate the inadequacy of private network viability in a world of cloud vendors and mobile users Data Center Office 1 Office 2 Office 3 Data Center Office 1 Office 2 Office 3 Public Network Cloud Supplier B Cloud Supplier A Customer Mobile Staff Private Network Organizations using a variety of cloud suppliers with many mobile staff can no longer consider private networks as the key element of their wide area networks. The Old World The New World Info-Tech Research Group

33. Consider alternative solution before replacing aging desktops PC Office 1 Office 2 Office 3 Local Area Network Rather than continue periodic upgrade of desktop computers, consider desktop virtualization, thin-clients, or employee-provided equipment as alternatives. The Old World The New World Info-Tech Research Group Employee Provided Device Kiosk Virtual Desktop Thin-client Desktop Desktop Desktop Local Area Network Laptop

36. Info-Tech Research Group Focus on new technologies where there is real opportunity for the organization and adequate capability to support them Base the 2011 Technology Plan on supporting technology directions that will provide real value to the organization. Business Value Organizational capability to support new direction Low Average High High Emphasize now Address low competency with external help Improve internal competency You’re good to go Average Consider Defer Verify value after adjusting for costs of becoming competent Verify value; you’re ready Low Defer consideration Don’t spend any effort on this Don’t spend any effort on this Avoid using readiness as a reason for deployment

42. Info-Tech’s technology sleeper picks for 2011 “ After being freed from Yahoo, VMware will find great success with Zimbra as both an Exchange and SharePoint alternative. Due to nothing more than sheer probability, the Chicago Cubs will win the World Series in 2011 for the first time in over 100 years. “ Zimbr a “ Bandwidth usage just keeps scaling and ISPs need some way to effectively manage that growth.” “ D2L recently settled a suit with another education software firm and are growing quickly.” Desire2Learn Sandvine Rob Dreyer, Research VP Eric Wright, Director Consulting Services Code Green “ Massive hype 2 years ago for DLP in general, flat-lined last year, due for a nice rebound as vendors and clients figure out the play and the value. Despite the attention given to zombie attacks - Info-Tech predicts that no significant zombie outbreaks will occur in 2011.” “ Data center water cooling is making a come back. What’s old is new again.” James Quin Lead Analyst Timothy Hickernell Lead Analyst Gamatronic “ MPLS network without the price. Bonds multiple Internet connections together giving reliable private networks.” Talari Networks Derek Silva, Research Analyst Darin Stahl, Lead Analyst “ Open source content management community with immense community support and resources.” Drupal. org Refael Keren, Research Analyst We let our analysts off the leash to make bold tech predictions for 2011

43. Info-Tech’s forecasts of the future have been a reliable guide to action… most of the time A retrospective look at Info-Tech’s past predictions Predictions Did it take off? Why? Hybrid Use of Off-Premise Application Services Big time! Vendors have realized there’s money to be made in subscription pricing and more and more applications are only available in a subscription model (e.g. salesforce.com). Social Computing (e.g. Facebook) for Business Collaboration About to blow up The biggest contributor to the take off of social computing in the workplace will be demand from the younger generation who use social collaboration tools to get their jobs done – as 20 and 30 year olds move up to management positions, they are more likely to influence technology decisions. In-Memory Analytics Yes Microsoft BI was a great example of how organizations can use existing Office products to avoid investing in traditional BI. Rich Internet Applications Big time Applications are being delivered over the Web, and the browser is no longer the medium. Integration of the Cloud Looking good The idea of the internal cloud as a means for integration with external services has definitely been adopted by vendors and IT organizations threatened by external cloud. The Netbook Sayonara Priced in the same range as tablets and laptops (whose prices have come down even more in the past few years). Netbooks fail to deliver either the portability of a tablet or the power of low cost laptops.

44. Info-Tech Research Group Free tools for data visualization are readily available for public consumption over the web Info-Tech asked which technology or cultural trends will have the greatest impact on IT over the next three years: Tools like Wordle , used above, allow users to create word clouds based on their existing data source, it’s free and may be republished with no strings attached.