Rising Above the Tide of Emerging Technologies

Rising Above the Tide of Emerging
Technologies
Jim Blayney
Director Product Marketing
Kevin Stromberg
Sr. Director of Information Systems and Operations
“How to not only stay afloat, but ahead of emerging technology trends”

©2012 FrontRange. All rights reserved. Proprietary & Confidential. 2
Agenda
• Introduction
• Challenges
• Current Trends
• How to manage
• Recommendations
• Questions?

Rising above the tide…
Rising above the tide of emerging trends …where would you rather be?

Gartner 2013
Top 10 Technology Trends
What are they
and are they all
applicable to all
IT Organizations
and sizes?
Top 10 Strategic Technology
Trends for 2013
• Mobile Device Battles
• Mobile Application vs. HTML 5
• Personal Cloud
• Internet of things
• Hybrid IT & Cloud Computing
• Strategic Big Data
• Actionable Analytics
• Mainstream In-Memory Computing
• Integrated Eco-Systems
• Enterprise App Stores
Current Trends –
just because it’s a
trend do you need
to follow?

Impact of technology trends?
People – CIO’s, IT Directors, Service Desk Managers, End-
Users
Process – ITIL / Project Managers
Technology – Current systems, Deployment Options
Stakeholders – Critical Business Applications, Customer
Impact

The “Consumerization of IT”
The injection of end-user expectations on instant gratification
and agility together with Device-and-mobility-led blurring of
work-life activities … and the introduction of market-forces-led
behaviors into individual and business unit decision-making
around consumption of IT services. “The Power of Choice.” Gavin
Williams, EALA for Cloud Computing
Customer
experience and
expectations
home &
work

Key Technology Trends
Focus on a few Key trends and what they mean to IT
organizations specifically in the mid-enterprise & SMB
1. Mobile
2. Cloud
3. BYOD

Mobile Adoption
Gartner - by 2013 mobile phones will overtake PCs as the most
common Web access device worldwide and that by 2015 over 80
percent of the handsets sold in mature markets will be
smartphones.
IDC says worldwide IT
spending in 2013 will
exceed $2.1 trillion, up
5.7% from 2012. The
biggest driver of that
growth will be mobility.
Sales of smart mobile
devices including
smartphones and tablets
will grow by 20%, generate
20% of all IT sales.

Mobile Key Challenges
Remote Access & Expectations -Always connected
Security – Device Management
Data Access – Corporate vs. Personal
Data Storage & Management - high transactions volume
Mobile Applications vs. HTML 5
Mobile Devices & OS Variations
Reporting & Business Intelligence

Mobile Device Strategy - MDM
MDM - includes many of the standard features included in PC management
solutions and includes additional functionality to addresses the needs of
mobile devices such as smartphones and media tablets.
•Device provisioning and managing configuration settings
•Inventory/asset management
•Software distribution (applications, operating systems [OSs], firmware updates)
•Remote wipe/lock, remote control for systems diagnostics
•Policy/compliance management (encryption management, device posture, etc.)
•Authentication and certificate management
•Reporting and analytics on devices
Decide on a platform, security and access
Determine your security requirements and implement a
mobile device management solution

Cloud Technologies
Cloud will be center of digital lives, for apps, content
and preferences. Sync across devices. Services become
more important; devices become less important.
One based on the standard cloud computing model, in
which a service provider makes resources, such as
applications and storage, available to the general
public over the Internet. Public cloud services may be
free or offered on a pay-per-usage model.
Combination of integrated cloud and premise based
application and services.
Private
Cloud
Public
cloud
Hybrid

On-Premise Model Not Going Away
13%
“The flip side of our
prediction that 50% of
all new IT service desk
tool purchases will
utilize the SaaS model
by 2015 is that 50%
will use the perpetual
model.”
“The SaaS model will
continue to grow in
popularity until 2015,
when interest will begin
to level off.”
Source: Gartner, SaaS Continues to Grow in the IT
Service Desk Market, March 29, 2011
By 2015, New Purchases 50% Cloud & 50%
On-Premise
“SaaS-based ITSM tools
appear to provide cost
savings. However, failure
to account for the
resources to implement,
integrate, operate and
maintain the tools will
result in the inability to
extract value and
achieve the expected
ROI.”
“By 2014, 30% of I&O
organizations using SaaS
ITSM tools will switch back
to on-premise ITSM
solutions.”
By 2014, 30% of SaaS Will Switch Back to
On-Premise

Source: CIO Peer2Peer Research Panel between June 25, 2012 and June 27, 2012.
Q6: When sourcing IT service management solutions for your organization do you prefer to utilize?
Base: 95 respondents at organizations with at least 1,000 employees
Hybrid Models
55% prefer a mix of cloud and on-premise solutions
Preference for Type of ITSM Solutions
13%
33%55%
Cloud-based solutions
On-premise Solutions
Hybrid Model
(Mix of on-premise &
cloud solutions deployed
in the business)

Cloud Strategy
THINKstrategies Survey , January 2013
Primary Strategy
Drivers
• Aligning IT to the
business
• Budget
• Security
• Cost/Budget
• Agility
• Reliability

BYOD Drivers & Adoption
Mobile Diversity And Employee Demand Hasten BYOD
Deployment
• 64% of enterprises in North America and Europe are focused on bolstering
mobility support for employees, partners, and customers.
Employees using tablets for work use personally
selected tablets.
• 67% of employees who use smartphones for work select their smartphones
personally, and 46% of employees who use laptops for work use personally
selected laptops. These personally selected mobile devices are neither
approved nor issued by the company
Forrester’s Forrsights Workforce Employee Survey, Q2 2012

Impact of BYOD on IT Organizations

BYOD Key Benefits & Challenges
Infrastructure costs & Mobile
costs
Wireless services
Application and software
Training and education
Regulatory and Compliance Costs
Improved help desk productivity
Reduced expenses for Corporate
liable mobile device, and data
service costs
Reduced reliance on device
depot and device replacement
programs
Improved IT department
productivity
Vs.
Benefits Challenges/Costs

BYOD Strategy
OVERCOME ROI ISSUES WITH BYOD THROUGH PLANNING
AND COLLABORATION
• Proactively establish a cross-functional teams to participate in the
program planning.
• Ensure that mobile security issues are addressed with employee-
owned devices.
• Anticipate and factor BYOD participation rates into ROI calculations.
Forrester October 2012 “Building The Business Case For A Bring-Your-Own-Device
(BYOD) Program”

Applying method to the madness
Sometimes the answer is
right in front or (behind) you.
People
Process
Technology

Service Management as the HUB
ITSM can be the HUB when it comes
to managing the tide of change
Combination of Tools, Technology
and Process
• Applications & Process
• Technologies as enabler:
• Alerting and notification engine
• Communications
• Reporting: most often left to the end
• Service Levels

Implement an ITIL Strategy
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
(CSI)
goal is to make the IT organization think and act in a
strategic manner.
includes the design of new services, as well as
changes and improvements to existing ones.
This process also makes sure that changes to
services and Service Management processes are
carried out in a coordinated way.
make sure that IT services are delivered effectively
and efficiently.
aims to continually improve the effectiveness and
efficiency of IT processes and services

ITIL - Key Project Portfolio Mgt KPI’s
Key
Performance
Indicator (KPI)
Definition
Number of
Planned New
Services
•Percentage of new services
which are developed following
a strategic review
Number of
Unplanned New
Services
•Percentage of new services
which are developed without
being triggered by strategic
reviews
Number of
Strategic
Initiatives
•Number of strategic initiatives
launched from the Service
Portfolio Management process
Service Portfolio Management
Key Performance
Indicator (KPI)
Definition
Adherence to
Budgeting Process
•Percent of projects using the
standard IT budgeting process
Cost-/ Benefit
Estimation
•Percent of project files containing
cost-/ benefit estimates
Adherence to
Approved Budget
•Percent of IT expenses exceeding
the approved budget
Adherence to Project
Resources
•Percent of expenses exceeding the
planned budget for a project
Proposals for Cost
Optimization
•Number of proposals by Financial
Management for the optimized use
of financial resources
Financial Management

Best Practices & Methodologies
Portfolio Management
Project Management
Program Management
Gartner 2012 - Current common practices for program and portfolio management (PPM)
are failing to meet the needs of the day. Project failure rates remain constant. Productivity
declines persist. An inability to optimally manage resources on myriad projects and work
streams continues to surface as a root cause. Continued cost pressures on most IT
organizations will force IT and PPM leaders to rethink how they deal with increasing
demand against an already-overburdened workforce.
Gartner 2012 - Strategic Planning
Assumption: Through 2016, the
accepted norm will be 20%
project failure as organizations
are forced to take on increased
risk to achieve desired returns.
PPM Challenges

Project Portfolio Management (PPM)
PPM can provide Project Managers in large, project-driven organizations with
the capabilities needed to manage the time, resources, skills, and budgets
necessary to accomplish all interrelated tasks.
• Pipeline Management
• Resource Management
• Change Control
• Financial Management
• Risk Management
Key Differences between ITIL and PMP
• Unlike ITIL, the project management framework does not operate on a
lifecycle approach, but is organized into nine key knowledge areas: project
integration, scope, time, cost, quality, human resources, communications,
risk, and procurement management.

Summary
Ensure the business is aware of emerging trends,
communicate and reinforce current policy(s), test
the waters to see if “emerging trends” are
applicable to the business.
Implement a best practice approach to
implementing change within the organization.
ITIL, PM, PPM, EPPM.
Utilize your ITSM solution as the HUB to manage
changes to the organization.
3 things you should do to stay ahead of technology trends.
People:
Process:
Technology:

For more information please find us at:
www.frontrange.com

Rising Above the Tide of Emerging Technologies

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