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#SmartSocialLDN
Actions Speak Louder
Than Words
Jim Rudden, CMO Spredfast, @JimRudden
Social’s first act
was astounding
Welcome to the
second act
A Deficit of Trust
Employers
Media
NGO
Government
Drop in overall trust in
the UK from 2017 to 2018
-6%
No longer know how to
tell good journalism from
rumor or falsehoods
63%
64% of respondents say that CEOs should take the
lead on change rather than waiting for government
to impose it.
2018 Edelman Trust Barometer
Building Trust is Job One
Engage
Elevate
Activate
Engage
social is a 1:1 connection opportunity
12
95%
5%
Acknowledging people
Elevate
using your brand to shine a light
LifeWtr and the Arts
Activate
Move beyond saying to doing
The second act is
about moral leadership
Smart Social London | Actions Speak Louder Than Words - Jim Rudden

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