This document discusses key performance indicators (KPIs) for an accounts receivable administrator position. It provides examples of KPIs, steps to create KPIs, common mistakes in developing KPIs, and how to design effective KPIs. The document emphasizes linking KPIs to strategies and goals, focusing on 3-5 key result areas, and using KPIs to empower employees. It also differentiates between types of KPIs such as process, input, output, leading, and lagging indicators.