The document discusses the growth of the subscription economy model and how Zuora helps companies transition to and succeed in this model. It notes that Zuora has over 500 customers, processes billions in contracted invoice volume, and delivers thousands of hours of training each year. It also highlights examples of how some of Zuora's customers were able to launch new services faster, improve billing processes, automate payments, and give customers more control over their subscriptions with Zuora's help.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2013 San Francisco: CEO's KeynoteZuora, Inc.
In September 2013, 1000 members of the Subscription Economy community gathered to exchange experiences, challenges and solutions to building a better business. Here from Tien, Zuora's CEO, and several customers, why the Subscription Economy is unstoppable -- and so can your business.
Zuora's CEO's Keynote for Subscribed Sydney. Subscribed 2012 is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Rory O’Driscoll - The war is over and the cloud won. What comes next?SaaStock
The COVID recession has not impacted the 20-year love affair investors have had with SaaS. But as the era of "SaaS for X" draws to a close, where are the next opportunities for today's cloud startups? Rory O’Driscoll, partner at Scale Venture Partners and early investor in SaaS pioneers like Box, Docusign, and Bill.com, takes a data-driven look at the evolution of the SaaS market then looks ahead to the next generation of enterprise software: the Intelligent Connected World.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2013 San Francisco: CEO's KeynoteZuora, Inc.
In September 2013, 1000 members of the Subscription Economy community gathered to exchange experiences, challenges and solutions to building a better business. Here from Tien, Zuora's CEO, and several customers, why the Subscription Economy is unstoppable -- and so can your business.
Zuora's CEO's Keynote for Subscribed Sydney. Subscribed 2012 is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Rory O’Driscoll - The war is over and the cloud won. What comes next?SaaStock
The COVID recession has not impacted the 20-year love affair investors have had with SaaS. But as the era of "SaaS for X" draws to a close, where are the next opportunities for today's cloud startups? Rory O’Driscoll, partner at Scale Venture Partners and early investor in SaaS pioneers like Box, Docusign, and Bill.com, takes a data-driven look at the evolution of the SaaS market then looks ahead to the next generation of enterprise software: the Intelligent Connected World.
Big Tech winners in 2015 can be identified as FANG (Facebook/Amazon/Netflix/Google) - The new Morgan Stanley Tech theme for 2016: think SMAC (Security/Mobile/Analytics/Cloud)
Los números más importantes del 2015 y las tendencias que hay que monitorear en el 2016
The numbers that mattered in 2015 and the trends to watch in 2016
Source: GlobalWebIndex
SubscribedUK: Doing Business in a Subscribed WorldZuora, Inc.
Zuora customer, Firehost, explains to the SubscribedUK audience how in the Subscribed World, everything is driven by the relationships you have with your customers.
Scaling operations in the Subscription Economy (Brandwatch)Zuora, Inc.
As the leading social monitoring brand, it is essential that Brandwatch demonstrate that they are listening to their own customers’ needs. A company who are deeply committed to innovation with 40% of their workforce dedicated to improving their platform, Brandwatch have demonstrated that by managing their subscriptions on Zuora, they are ahead of the curve in all areas, offering intuitive and flexible pricing models to suit their diverse customer base. Since migrating to Zuora, Brandwatch’s customer focus has allowed them to accelerate their expansion from 78% year on year growth to 118%.
The Operations Perspective: Scaling Operations in the Subscription EconomyZuora, Inc.
Learn best practices for end-to-end subscription based Quote-to-Cash and how to optimize both your front-end sales and back-end operational processes like billing, invoicing and payments.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2015: Identity Fuels Your Subscriber JourneyZuora, Inc.
If your buyers are subscribers, then your marketing strategy should be about engaging them for a lifetime. How should you structure your teams, programs, processes and content to engage and delight subscribers from the very first touch, through to various stages of adoption and ultimately, evangelism. Hear from marketing leaders with fast growing subscriber bases that are taking a fresh look at the traditional role of marketing.
Subscribed 2016: Tackling the Growth Trifecta - Pricing Flexibility, New Mark...Zuora, Inc.
Vonage, an award winning VoIP service, shares how they were able to achieve the growth trifecta: delivering unmatched pricing flexibility, acquiring a new market segment, and massively growing their sales team.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2016: Do You Really Know Your CustomersZuora, Inc.
As a business, you are collecting loads of customer data. But are you making the most of it? Learn how Insights, Zuora's customer analytics module, can reveal new data and trends to help you deliver more meaningful customer experiences.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2016: Configure, Price, and Quote with Zuora for SalesforceZuora, Inc.
The initial sale is just the beginning. Subscription sales is an ongoing journey with your customers. Flexible tools and the right data make all the difference. Find out how Zuora for Salesforce can help reduce your time to quote!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Leverage Zuora and Salesforce to Launch and Grow a Subscription BusinessZuora, Inc.
Link to Webinar: https://www.youtube.com/watch?v=_utv7_TslfM
Salesforce power users are always on the lookout for connected apps that drive revenue. Join HomeAway's Sr. Systems Analyst, Jim Bunch & Zuora's Director of Alliances, Adam Nichols and learn how Zuora makes Salesforce an essential part of your company's subscription life-cycle, and helps add a reliable source of recurring revenue to your company's bottom line.
Big Tech winners in 2015 can be identified as FANG (Facebook/Amazon/Netflix/Google) - The new Morgan Stanley Tech theme for 2016: think SMAC (Security/Mobile/Analytics/Cloud)
Los números más importantes del 2015 y las tendencias que hay que monitorear en el 2016
The numbers that mattered in 2015 and the trends to watch in 2016
Source: GlobalWebIndex
SubscribedUK: Doing Business in a Subscribed WorldZuora, Inc.
Zuora customer, Firehost, explains to the SubscribedUK audience how in the Subscribed World, everything is driven by the relationships you have with your customers.
Scaling operations in the Subscription Economy (Brandwatch)Zuora, Inc.
As the leading social monitoring brand, it is essential that Brandwatch demonstrate that they are listening to their own customers’ needs. A company who are deeply committed to innovation with 40% of their workforce dedicated to improving their platform, Brandwatch have demonstrated that by managing their subscriptions on Zuora, they are ahead of the curve in all areas, offering intuitive and flexible pricing models to suit their diverse customer base. Since migrating to Zuora, Brandwatch’s customer focus has allowed them to accelerate their expansion from 78% year on year growth to 118%.
The Operations Perspective: Scaling Operations in the Subscription EconomyZuora, Inc.
Learn best practices for end-to-end subscription based Quote-to-Cash and how to optimize both your front-end sales and back-end operational processes like billing, invoicing and payments.
Zuora's CEO's Keynote for Subscribed in London. Subscribed is Zuora's first annual global conference series for the Subscription Economy, landing down in San Francisco, London and Sydney in the Fall of 2012. Learn more about future dates and keynote replays at Subscribed.com.
Subscribed 2015: Identity Fuels Your Subscriber JourneyZuora, Inc.
If your buyers are subscribers, then your marketing strategy should be about engaging them for a lifetime. How should you structure your teams, programs, processes and content to engage and delight subscribers from the very first touch, through to various stages of adoption and ultimately, evangelism. Hear from marketing leaders with fast growing subscriber bases that are taking a fresh look at the traditional role of marketing.
Subscribed 2016: Tackling the Growth Trifecta - Pricing Flexibility, New Mark...Zuora, Inc.
Vonage, an award winning VoIP service, shares how they were able to achieve the growth trifecta: delivering unmatched pricing flexibility, acquiring a new market segment, and massively growing their sales team.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2016: Do You Really Know Your CustomersZuora, Inc.
As a business, you are collecting loads of customer data. But are you making the most of it? Learn how Insights, Zuora's customer analytics module, can reveal new data and trends to help you deliver more meaningful customer experiences.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Subscribed 2016: Configure, Price, and Quote with Zuora for SalesforceZuora, Inc.
The initial sale is just the beginning. Subscription sales is an ongoing journey with your customers. Flexible tools and the right data make all the difference. Find out how Zuora for Salesforce can help reduce your time to quote!
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Leverage Zuora and Salesforce to Launch and Grow a Subscription BusinessZuora, Inc.
Link to Webinar: https://www.youtube.com/watch?v=_utv7_TslfM
Salesforce power users are always on the lookout for connected apps that drive revenue. Join HomeAway's Sr. Systems Analyst, Jim Bunch & Zuora's Director of Alliances, Adam Nichols and learn how Zuora makes Salesforce an essential part of your company's subscription life-cycle, and helps add a reliable source of recurring revenue to your company's bottom line.
The CFO Summit at Subscribed 2015 was an exclusive half day event bringing together modern CFOs from some of the hottest businesses in the world. Through an intimate and highly interactive forum, they discussed the likes of market trends, operational benchmarks and how other CFOs are transforming their businesses through their evolving strategic leadership role.
Subscribed 2015: Why Subscriber Experience is Key to GrowthZuora, Inc.
Every subscription business wants more traffic, more leads, more customers and more raving fans. But in order to achieve that it is critical that each and every visitor, lead and customer have a great experience at every interaction with your brand. Hear how this goes wrong, who is doing it right and walk away with a action plan for mastering this to drive growth at your business.
Subscribed 2016: Building, Running and Scaling a Subscription BusinessZuora, Inc.
As business accelerates, it brings new demands and challenges. Are you prepared to keep up with the velocity of internal organizational change, competitive dynamics, and rapidly evolving customer requirements? Marc Diouane, President of Zuora, and Brian Kelly, CEO of Kissmetrics share successful strategies for building, running and scaling subscription businesses.
Check out Zuora Academy for more actionable advice for finance, marketing, tech, operations, product, and more. All the info you need to build and run an amazing subscription business: https://www.zuora.com/academy/
Predictable Revenue. Predictable Risk? Sales Tax & Recurring RevenueZuora, Inc.
As more commerce has moved to the web, the subscription-based model has encompassed emerging technology as well. See how Avalara and Zuora outline what every company needs to know about avoiding sales tax compliance risk when dealing with recurring billing.
Subscribed 2019 - Empower Sales Operations Zuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
Subscribed 2019 - Empower Sales Operations with Zuora CPQZuora, Inc.
Does your Sales Operations team police every quote that goes out the door? With Zuora CPQ, that isn't necessary. At this session, long-time Zuora CPQ technical administrator, Jacob Feisley, shares tips for quote configuration that enable automation (= fewer manual checks) and his best practices for managing approval processes.
This is the must-attend keynote of the year with Founder and CEO, Tien Tzuo. Learn from leaders and innovators who are liberating their businesses from the shackles of an old operational paradigm and driving the next wave of growth in the Global Subscription Economy.
Subscribed 2019 - Best Practices and Iterating On Your Zuora PlatformZuora, Inc.
Learn from Zuora's internal implementation team and long-time customers who developed on the Zuora platform for years. These experts will give guidance on a range of topics, such as evaluation processes for new feature adoption (e.g., Orders, RevPro), upgrading Zuora CPQ, iterating on pricing and packaging. Come ready to ask our panel of experts your tough questions; they'll share their advice for best integrating Zuora as the hub of your enterprise architecture.
Intacct for Subscription Based BusinessesZuora, Inc.
If you run a subscription business, learn how a pre-integrated best of breed solution that leverages Salesforce, Zuora and Intacct enables your business growth in the Subscription Economy. Presented by Zuora and Intacct at the Intacct Advantage 2013 conference.
Subscribed 2019 - Optimizing Recurring Collections at ScaleZuora, Inc.
Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.
Build vs. Buy: A New Look at the Classic IT DilemmaZuora, Inc.
See how CIOs can deliver the agile pricing, customer acquisition and revenue forecasting capabilities your enterprise needs to test new business models and successfully compete in a world of continuous disruption.
Join Zuora's SVP of Product Tom Krackler to learn how Zuora empowers businesses to modernize legacy order-to-cash systems with a new architecture designed to orchestrate and automate the entire lifecycle of subscribers.
Subscribed 2019 - Quote Smarter, Faster and Get Products to Market Quicker wi...Zuora, Inc.
Eager to hear how companies use Zuora Billing and Zuora CPQ to manage the quote to cash process? This is your session! We'll do a deep dive into Zuora CPQ, -- how to use it to configure, price, and quote your deals -- then hear from long-time Zuora Billing and CPQ users at Solium; they'll share their journey of moving from cumbersome spreadsheets to custom quotes, things to consider downstream when managing Zuora CPQ and change management best practices. The team has refined its processes over time, leading to faster time to market for new products. Come learn from their experience. This will be an interactive session, so bring your questions!
Subscribed 2019 - Regulations and What Lies Ahead with Zuora Payments and Col...Zuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Welcome To The Real Time Cloud - Key NoteBLmarketing
Stephan Viallet, VP Emerging Markets at Salesforce.com, gives the keynote speech at B&L and Salesforce.com "CRM Essential Event" at the David Intercontinental, Tel-Aviv.
Subscribed 2019 - CPQ X: The Future of CPQZuora, Inc.
Curious about what's next for Zuora CPQ? Join us to hear Zuora's CPQ Product Management demonstrate the brand new UI and features included with Zuora's CPQ X.
Subscribed 2019 - Deliver Growth Without Breaking Your Back OfficeZuora, Inc.
Is the shift to subscriptions wreaking havoc on your RevRec process? Learn how RevRec automation can help support business growth and agility by seamlessly handling complex long-term contracts and frequent contract modifications without breaking your back office.
The Seismic Shift to Recurring Revenue Models & What It Means For Your CompanyZuora, Inc.
This webinar will showcase the incredible shift from perpetual license to recurring revenue models among large public companies and hyper-growth companies alike.
With Gartner research as a launching point and Adobe, we will talk about the real-world data that is driving this shift and what it means for your business.
Similar to 9 Things to Drive Success in the Subscription Economy (20)
Get deep technical accounting insights into the biggest pain points companies have faced with implementing and analyzing Standalone Selling Prices. Learn how you can be more strategic with pricing policies and improve processes for setting SSP.
Subscribed 2019 - Going Global: Demystifying International PaymentsZuora, Inc.
Going global is a key strategy to drive company growth, but setting up and managing international payments can be very complicated. Join us at this session to understand payment operation requirements for multi-geography expansion and the Zuora configurations that will help you take your business anywhere in the world.
Let's admit it: Payment fraud is widespread and a huge liability for companies. The only way to successfully combat it is to develop comprehensive strategies and make the most of fraud management tools. Join this session to hear new ideas and strategies from our payment partners and customers on how to defeat fraud, increase consumer confidence, and reduce collection friction.
Subscribed 2019 - Collection Strategies: Recovering Critical Revenue to Drive...Zuora, Inc.
Strategic AR teams are always seeking ways to improve collection techniques and refine existing processes, especially when new products are launched. Attend this session to hear first-hand from high-volume B2B companies on how they use Zuora to recover revenue and drive business growth.
Subscribed 2019 - Why Digital Transformation Should Drive Business Model Tran...Zuora, Inc.
Hear from business leaders who have successfully led their companies through a digital transformation and those who are currently in the midst of the process. We'll have an open and healthy conversation on why and how companies need to digitally transform, challenges to expect, and how to build a business case internally. This is a great opportunity for executives responsible for transformation strategy to learn from each other and get a real sense of what life is like on the other end of the journey.
Subscribed 2019 - Business Transformation: Architecting the Launch for SuccessZuora, Inc.
Business transformation projects are a big undertaking that can take several years for large organizations to complete. Picking the right launch strategy is the key to success. Hear first-hand from Heather Maniscalco, Director of Enterprise Architecture at Neustar, and Ksenia Kouchnirenko, Head of Business Systems at SurveyMonkey, about the launch strategies their companies adopted and why.
In addition, Zuora's Enterprise Architecture team will share a framework to help you develop a launch strategy to quickly realize value while minimizing risk, cost, and impact on customers and internal operations teams. This is an ideal session for CIOs getting started on the Zuora journey.
Subscribed 2019 - Customer First Approach to Pricing Zuora, Inc.
Pricing is at the core of how companies sell, support, and talk about their products. Yet most companies fail to architect a well thought out customer journey and decision-making process. In this session, Hazjier Pourkhalkhali, Global Director, Strategy & Value at Optimizely shares how the company changed its ways two years ago and saw a dramatic reduction in churn rates while improving win rates, deal sizes, and expansions. All due to a customer-first approach to pricing.
Subscribed 2019 - Best Practices for Realizing Optimal Value from ZuoraZuora, Inc.
Is your head spinning thinking through operationalizing pricing changes or rolling out a new product? Come hear from Mario Espinoza, Revenue Operations Manager at Outreach.io on how you can improve efficiency by getting maximum value from Zuora's products. Whether it's a product catalog cleanup, quoting process pains, or getting Sales and Finance in sync, you're guaranteed to benefit from Mario's expertise.
Subscribed 2019 - Omni-Channel Customer Acquisition and RetentionZuora, Inc.
Using multiple channels is a proven method for customer growth. It often requires new systems, which add complexity and cost to "stitch" them together and maintain them over time. Zuora aims to solve that problem with Zuora Commerce, and at this session our product experts will share how. You'll leave understanding how our strategy of unifying configurations and data through a common integration supports the delivery of a consistent and seamless experience for your customers across all channels.
Subscribed 2019 - Implementing a Consumption-Based Pricing StrategyZuora, Inc.
Adding consumption-based pricing has shown to increase revenue growth. Many companies consider it but aren't sure when and how to implement the change. At this session, we'll share popular consumption pricing strategies, show how to implement them in Zuora, outline how to ready an organization to meter and bill for subscriber consumption, and end with best practices for integrating metering of consumption with billing.
Subscribed 2019 - Proration: Why Getting it Right MattersZuora, Inc.
Proration can be a complex and daunting topic. But mastering it will give you flexibility in how you price and structure product lines, and drive additional revenue. In this session, we'll share best practices with proration and the impact it has on revenue. You'll also learn the key differences between billing rules and revenue rules and how they affect invoicing and revenue recognition.
Subscribed 2019 - Beyond reporting analytics for growthZuora, Inc.
“Reporting” is critical for measuring what is happening in specific areas of your business. “Analytics” goes beyond operational reporting and enables you to truly understand and grow your business. At Zuora, we're working on data APIs, operational reporting and analytics as three pillars of a complete data strategy. Come to this session and learn how the features on our roadmap address Subscription Economy business metrics and tackle top asks from our customers.
Subscribed 2019 - Current and Future State: Zuora Functional ArchitectureZuora, Inc.
Come to this session to understand how Zuora functionality is defined, composed, and presented. We will also describe how Zuora's functionality will evolve. Learn about the business processes carried out within and across Zuora products, how they extend beyond Zuora, and how those processes can be customized and extended in the future Zuora functional state.
Subscribed 2019 Create Beautiful InvoicesZuora, Inc.
Walk through the steps for creating a custom invoice in Zuora with our resident invoice expert, Kevin Lussie. In this hands-on session, Kevin will guide you through best practices using nested tables, custom fields, spacing, and displaying images as you want to see them.
Subscribed NYC 2017: Land & Expand: Your Strategy for Global Market ExpansionZuora, Inc.
Tapping into overseas markets can boost revenue, expand your subscriber base, and allow your business to experiment with new use cases. In some industries, the rapid growth of online spending can make global expansion imperative simply to keep up with competition. Attend this session for strategies that all B2C companies should be thinking of when entering new global markets.
Subscribed NYC 2017: Monetizing Subscription ServicesZuora, Inc.
A successful subscription monetization strategy doesn’t just influence pricing and packaging decisions — it has important downstream effects on your bottom line and affects your customers’ buying, upsell/upgrade, and renewal experiences. Join Zuora & Price Intelligently to learn how product, finance, and operations teams can work together to develop a monetization strategy that addresses market and competitive demands, organization growth goals, and customer expectations.
Subscribed NYC 2017: Driving Cross-Functional Accountability - Growth Metrics...Zuora, Inc.
As the Subscription Economy continues to grow, a new framework is needed to measure and analyze business health, and provide insight into the entire customer subscription journey. This new framework is powered by subscription metrics: forward-looking metrics -- from ARR to churn -- that predict business performance. Attend this session to hear how finance executives from best-in-class SaaS companies use metrics to drive growth.
Subscribed NYC 2017: Aligning Pricing and Revenue – Two Sides Of A Very Valua...Zuora, Inc.
Pricing models you use today, or that you may be contemplating for the future, have a direct impact on your revenue recognition operations. Often, we find that pricing and revenue teams don't collaborate early enough or often enough to understand the implications of changes occurring in each other's worlds. This session will walk through 4 common pricing concepts, the revenue implications of each, and practical tips on how to achieve better alignment between your pricing team's goals and the result impact to your revenue operations.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
2. Zuora confidential, shared under non-disclosure and subject to disclaimer notice2 Zuora confidential, shared under non-disclosure and subject to disclaimer notice2
Our
World
Is
Shi.ing
The Subscription Economy takes the changes wrought by the SaaS
model and applies them to companies in every industry.
We
call
this
the
subscrip7on
Economy
Mone7ze
Rela7onships
Ship
Products
3. Zuora confidential, shared under non-disclosure and subject to disclaimer notice3 Zuora confidential, shared under non-disclosure and subject to disclaimer notice3 Zuora confidential, shared under non-disclosure and subject to disclaimer notice3
Every
company
will
be
a
Subscrip4on
Economy
Company
OUR VISION:
“
”
4. Zuora confidential, shared under non-disclosure and subject to disclaimer notice4
JOINS
The
Subscrip4on
ECONOMY
5. Zuora confidential, shared under non-disclosure and subject to disclaimer notice5
The
Subscrip4on
ECONOMY
JOINS
6. Zuora confidential, shared under non-disclosure and subject to disclaimer notice6
The
Subscrip4on
ECONOMY
JOINS
7. Zuora confidential, shared under non-disclosure and subject to disclaimer notice7
JOINS
The
Subscrip4on
ECONOMY
8. Zuora confidential, shared under non-disclosure and subject to disclaimer notice8
JOINS
The
Subscrip4on
ECONOMY
9. Zuora confidential, shared under non-disclosure and subject to disclaimer notice9
JOINS
The
Subscrip4on
ECONOMY
10. Zuora confidential, shared under non-disclosure and subject to disclaimer notice10 Zuora confidential, shared under non-disclosure and subject to disclaimer notice10
11. Zuora confidential, shared under non-disclosure and subject to disclaimer notice11 Zuora confidential, shared under non-disclosure and subject to disclaimer notice11
500+
Customers
15.5
BillionContracted
Invoice
Volume
with
12. Zuora confidential, shared under non-disclosure and subject to disclaimer notice12 Zuora confidential, shared under non-disclosure and subject to disclaimer notice12
8X
increase
in
processed
invoices
in
2
years
1.8MILLION
239K
APR
2011
APR
2013
13. Zuora confidential, shared under non-disclosure and subject to disclaimer notice13 Zuora confidential, shared under non-disclosure and subject to disclaimer notice13
Training
The
Subscrip7on
Economy
12,000+
Hours
Training
Delivered
14. Zuora confidential, shared under non-disclosure and subject to disclaimer notice14 Zuora confidential, shared under non-disclosure and subject to disclaimer notice14
Every
Quarter
Close
To
50
Go-‐Lives
15. Zuora confidential, shared under non-disclosure and subject to disclaimer notice15 Zuora confidential, shared under non-disclosure and subject to disclaimer notice15
16. Zuora confidential, shared under non-disclosure and subject to disclaimer notice16 Zuora confidential, shared under non-disclosure and subject to disclaimer notice16
20X
more
capacity
in
new
datacenter
17. Zuora confidential, shared under non-disclosure and subject to disclaimer notice17 Zuora confidential, shared under non-disclosure and subject to disclaimer notice17
Commitment
To
Rapid
Innova7on
18. Zuora confidential, shared under non-disclosure and subject to disclaimer notice18 Zuora confidential, shared under non-disclosure and subject to disclaimer notice18
220
104
Product
Requests
Customers
In
180
Days
From
New
InvoiceItemAdjustment
datasource
Override
accoun7ng
code
on
payment
More
fields
on
dataSources
Autopay
flag
UK
direct
debit
Refund
Reason
Codes
BeWer
user
ac7vity
log
More
invoice
merge
fields
More
quote
merge
fields
Payment
method
expira7on
Query
usage
by
Invoice
Id
Sort
by
name
in
PDF
Credit
balance
refund
-‐
MES
New
UOM
API
Improved
subscribe()
Improved
amend()
Bill
run
rollbacks
API
currency
ac7va7on
Refunds
In
SFDC
Payments
in
SFDC
REST
APIs
19. Zuora confidential, shared under non-disclosure and subject to disclaimer notice19 Zuora confidential, shared under non-disclosure and subject to disclaimer notice19
HP CloudTripAdvisor Xplornet Hosting.comMyEmma
30%-‐95%
reduc8on
in
bill
run
7mes
The latest performance improvements attest to the fact that as our business
grows, Zuora continues to scale to accommodate that growth.“ ”
20. Zuora confidential, shared under non-disclosure and subject to disclaimer notice20 Zuora confidential, shared under non-disclosure and subject to disclaimer notice20
21. Zuora confidential, shared under non-disclosure and subject to disclaimer notice21 Zuora confidential, shared under non-disclosure and subject to disclaimer notice21
The
World
Will
Move
to
the
is moving
Subscrip8on
ECONOMY
22. Zuora confidential, shared under non-disclosure and subject to disclaimer notice22 Zuora confidential, shared under non-disclosure and subject to disclaimer notice22
…Moving
into
uncharted
terrain
23. Zuora confidential, shared under non-disclosure and subject to disclaimer notice23 Zuora confidential, shared under non-disclosure and subject to disclaimer notice23
24. Zuora confidential, shared under non-disclosure and subject to disclaimer notice24 Zuora confidential, shared under non-disclosure and subject to disclaimer notice24
There
are
9
things
that
you
need
to
be
successful
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1
2
3
4
5
6
7
8
9
25. Zuora confidential, shared under non-disclosure and subject to disclaimer notice25 Zuora confidential, shared under non-disclosure and subject to disclaimer notice25
Roadmap
for
Success
26. Zuora confidential, shared under non-disclosure and subject to disclaimer notice26 Zuora confidential, shared under non-disclosure and subject to disclaimer notice26
But
it
takes
6
months
and
10
engineers
to
implement
a
$0.05
price
change
PRICING IN
PROGRESS
Price
and
package
to
support
your
business
strategy
1
27. Zuora confidential, shared under non-disclosure and subject to disclaimer notice27 Zuora confidential, shared under non-disclosure and subject to disclaimer notice27
Donna
Wells
CEO
Increased revenue
per customer
launched a new pricing
model overnight
no engineering
work required
1
Mindflash
28. Zuora confidential, shared under non-disclosure and subject to disclaimer notice28 Zuora confidential, shared under non-disclosure and subject to disclaimer notice28
Monetization plans
155
Deployed
by
our
average
customer
1
29. Zuora confidential, shared under non-disclosure and subject to disclaimer notice29 Zuora confidential, shared under non-disclosure and subject to disclaimer notice29
Enable
new
customers
to
subscribe
2
30. Zuora confidential, shared under non-disclosure and subject to disclaimer notice30 Zuora confidential, shared under non-disclosure and subject to disclaimer notice30
Enable
new
customers
to
subscribe
2
31. Zuora confidential, shared under non-disclosure and subject to disclaimer notice31 Zuora confidential, shared under non-disclosure and subject to disclaimer notice31
NCR
Silver
automated commerce,
billing and finance
launched new service
in just 2 months
Bill
Plummer
2
32. Zuora confidential, shared under non-disclosure and subject to disclaimer notice32 Zuora confidential, shared under non-disclosure and subject to disclaimer notice32
This
month’s
fee
+
last
month’s
overage
+
last
month’s
pro-‐rata
fee
-‐
account
credit
+
next
month’s
fee
+
sign
up
fee
+
8.7%
tax
=
$192.48
Produce
accurate,
easy
to
understand
bills
for
new
and
exis7ng
customers
Confused
customers
Weeks
to
generate
bills
Billing
Errors
Lost
Revenue
1
2
3
4
“But
I
signed
up
for
the
$100/month
plan”
3
33. Zuora confidential, shared under non-disclosure and subject to disclaimer notice33 Zuora confidential, shared under non-disclosure and subject to disclaimer notice33
with complex
usage billing models
hands-off invoicing
for thousands of clients
in multiple countries
Firehost
Katrena
Drake
3
34. Zuora confidential, shared under non-disclosure and subject to disclaimer notice34 Zuora confidential, shared under non-disclosure and subject to disclaimer notice34
Collect
cash
fast
4
Automate
small
payments
Automate
big
payments
Billing
disputes
&
credits
Late
payments
Suspension
warnings
Suspensions
Credit
card
updaters
Payment
excep7ons
But
the
complexity
of
recurring
payments
is
weighing
you
down
35. Zuora confidential, shared under non-disclosure and subject to disclaimer notice35 Zuora confidential, shared under non-disclosure and subject to disclaimer notice35
Xplornet processes hundreds
of thousands of payments in
hours
Across multiple payment
methods
And manages payment
exceptions and retries
automatically
Xplornet
4
36. Zuora confidential, shared under non-disclosure and subject to disclaimer notice36 Zuora confidential, shared under non-disclosure and subject to disclaimer notice36
90%
of
transac7ons
are
changes
We will complete your request to
change your subscription
15 business days
Click to continue
Give
your
customers
control
of
their
subscrip7ons
You
struggle
with
the
ripple
effects
of
these
changes
Result: Terrible
customer
service
BUT
5
37. Zuora confidential, shared under non-disclosure and subject to disclaimer notice37 Zuora confidential, shared under non-disclosure and subject to disclaimer notice37
Implemented “Holiday Stops”
allowing hundreds of
thousands of subscribers
to suspend service
in a matter of weeks
online or via call center
News
Interna7onal
5
38. Zuora confidential, shared under non-disclosure and subject to disclaimer notice38 Zuora confidential, shared under non-disclosure and subject to disclaimer notice38
“We
need
more
7me”
- Finance Team
But
it
takes
weeks
to
close
the
books
Close
your
books
faster
while
remaining
compliant
6
39. Zuora confidential, shared under non-disclosure and subject to disclaimer notice39 Zuora confidential, shared under non-disclosure and subject to disclaimer notice39
and 3 days better
business operations
Our monthly close is
3 days shorter
I get 3 days
better intelligence
every single month
Dyn
Gray
Chynoweth
6
40. Zuora confidential, shared under non-disclosure and subject to disclaimer notice40 Zuora confidential, shared under non-disclosure and subject to disclaimer notice40
But
the
metrics
you
need
to
run
your
business
are
buried
in
spreadsheets
MRR
ARR
CLTV
CHURN
Gain
visibility
into
key
subscrip7on
metrics
7
41. Zuora confidential, shared under non-disclosure and subject to disclaimer notice41 Zuora confidential, shared under non-disclosure and subject to disclaimer notice41
And visibility
into future revenues
When the board calls
we‘re able to give them
actuals from prior months
SendGrid
Jim
Franklin
7
42. Zuora confidential, shared under non-disclosure and subject to disclaimer notice42 Zuora confidential, shared under non-disclosure and subject to disclaimer notice42
Changing
pricing
requires
filing
a
?cket
with
engineering…
“The
next
available
engineer
will
see
you
in
6
months”
Roll
out
price
changes
and
experiment
8
43. Zuora confidential, shared under non-disclosure and subject to disclaimer notice43 Zuora confidential, shared under non-disclosure and subject to disclaimer notice43
and signed on
200 new customers
We created
a new promotion
in just a few minutes
without ever
talking to engineering
Timetrade
Mike
Puglia
8
44. Zuora confidential, shared under non-disclosure and subject to disclaimer notice44 Zuora confidential, shared under non-disclosure and subject to disclaimer notice44
Feel
confident
that
your
system
is
enterprise
grade
9
Peace
Of
Mind
With…
Scalability
Security
Compliance
45. Zuora confidential, shared under non-disclosure and subject to disclaimer notice45 Zuora confidential, shared under non-disclosure and subject to disclaimer notice45
1
Price and package to support
your business objectives
2
Enable new customers to
subscribe
3
Send accurate, easy to
understand bills
4
Collect cash fast
5
Give customers control of
their subscriptions
Gain visibility into key
subscription metrics
7
6 Close books faster while
remaining compliant
8
Roll out price changes
and experiment9
Feel confident that your system
is enterprise grade
9
“things”
on
your
roadmap
for
success
46. Zuora confidential, shared under non-disclosure and subject to disclaimer notice46 Zuora confidential, shared under non-disclosure and subject to disclaimer notice46
You
gave
these
9
things
equally
high
importance
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1
2
3
4
5
6
7
8
9
47. Zuora confidential, shared under non-disclosure and subject to disclaimer notice47 Zuora confidential, shared under non-disclosure and subject to disclaimer notice47
And
you
see
an
opportunity
to
improve
your
performance
against
all
9
things
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1
2
3
4
5
6
7
8
9
Importance
Current
State
48. Zuora confidential, shared under non-disclosure and subject to disclaimer notice48 Zuora confidential, shared under non-disclosure and subject to disclaimer notice48
1
Price and package to support
your business objectives
2
Enable new customers to
subscribe
3
Send accurate, easy to
understand bills
4
Collect cash fast
5
Give customers control of
their subscriptions
Gain visibility into key
subscription metrics
7
6 Close books faster while
remaining compliant
8
Roll out price changes
and experiment9
Feel confident that your system
is enterprise grade
9
“things”
on
your
roadmap
for
success
49. Zuora confidential, shared under non-disclosure and subject to disclaimer notice49 Zuora confidential, shared under non-disclosure and subject to disclaimer notice49
CEO
CFO
CIO
COO
CMO
These
9
things
impact
your
en7re
organiza7on
50. Zuora confidential, shared under non-disclosure and subject to disclaimer notice50 Zuora confidential, shared under non-disclosure and subject to disclaimer notice50 Zuora confidential, shared under non-disclosure and subject to disclaimer notice50
CMO
How
do
I
balance
growth
&
revenue?
How
to
I
think
about
choice
vs.
simplicity?
Do
I
price
for
new
accounts
or
exis7ng?
How
do
I
price
vis-‐à-‐vis
compe77on?
How
do
I
improve
TTM
&
opera7onalize?
It
impacts
marke8ng
51. Zuora confidential, shared under non-disclosure and subject to disclaimer notice51 Zuora confidential, shared under non-disclosure and subject to disclaimer notice51 Zuora confidential, shared under non-disclosure and subject to disclaimer notice51
COO
It
impacts
opera8ons
How
do
I
drive
efficient
bookings
&
cash
growth
across
the
complete
customer
lifecycle?
Sales
Opera7ons
Billing
&
Revenue
Opera7ons
Subscription
52. Zuora confidential, shared under non-disclosure and subject to disclaimer notice52 Zuora confidential, shared under non-disclosure and subject to disclaimer notice52 Zuora confidential, shared under non-disclosure and subject to disclaimer notice52
It
impacts
finance
APR $100
Chum (10)
Net ARR 90
COGS (20)
G&A (10)
R&D (20)
Recurring Profit 40
Growth (40)
Net New ARR 40
Ending ARR $130
Growth
Efficiency Rate
Recurring
Profit Margin
Retention
Rate
CFO
How
do
I
run
the
business
on
a
model
4ed
to
a
completely
new
set
of
metrics?
53. Zuora confidential, shared under non-disclosure and subject to disclaimer notice53 Zuora confidential, shared under non-disclosure and subject to disclaimer notice53 Zuora confidential, shared under non-disclosure and subject to disclaimer notice53
It
impacts
technology
CIO
How
do
we
architect
our
systems
to
interplay
with
commerce,
billing
and
finance
Billing
Ra7ng
Pricing
Revenue
Recogni7on
Accoun7ng
Integra7on
Gateway
Integra7on
Taxa7on
PCI
compliance
Build
Service
Provision
Service
Manage
En7tlements
I
don’t
want
to
own
I
own
?
54. Zuora confidential, shared under non-disclosure and subject to disclaimer notice54 Zuora confidential, shared under non-disclosure and subject to disclaimer notice54 Zuora confidential, shared under non-disclosure and subject to disclaimer notice54
It
impacts
the
boardroom
ARR
Growth
Reten8on
Rates
Unbilled
Deferred
Revenue
CEO
How
do
I
convey
the
health
of
my
business
to
the
board
and
Wall
Street?
55. Zuora confidential, shared under non-disclosure and subject to disclaimer notice55 Zuora confidential, shared under non-disclosure and subject to disclaimer notice55
Today:
A
day
focused
on
your
roadmap
for
success
Networking
Recep7on
5:30-‐7:30
PM
The
CEO
Perspec7ve
Driving
Growth
in
the
Subscrip7on
Economy
Presenta7on
+
Panel
Roundtable
Presenta7on
+
Panel
Roundtable
Presenta7on
+
Panel
Roundtable
Innova7ve
Pricing
&
Packaging
CMO COO CFO
CEO
Scaling
Sales
&
Billing
Opera7ons
Finance
Opera7ng
Plan
For
The
Subscrip7on
Economy
57. Zuora confidential, shared under non-disclosure and subject to disclaimer notice57
Bay
Area
User
Group
July
17th
6pm
–
8pm
1051
East
Hillsdale
Blvd
Foster
City
#StoS13
59. Zuora confidential, shared under non-disclosure and subject to disclaimer notice59
The
CEO
Perspec8ve
Meet
The
Panelists
@jimfranklin
SendGrid
Jim
Franklin,
CEO
RightScale
Michael
Crandell,
CEO
Mindflash
Donna
Wells,
CEO
Informa7ca
Cloud
Ron
Papas,
GM
&
SVP
Zuora
Brian
Bell,
CMO
@michaelcrandell @ronpapas @donnawells
@brianbell123
61. Zuora confidential, shared under non-disclosure and subject to disclaimer notice61
MaU
Shanahan
SVP,
Strategy
Predic8ve
Analy8cs
For
Maximizing
Customer
Lifecycle
62. Zuora confidential, shared under non-disclosure and subject to disclaimer notice62
Cloud
Profits
Derived
from
Long-‐Term
Customer
Rela4onships
TIME
Year
1
Year
2
Year
3
PROFIT
acquisition customer retention and growth
Customer
Sign-‐up
Customer
Acquisi4on
Cost
Breakeven
63. Zuora confidential, shared under non-disclosure and subject to disclaimer notice63
What’s
missing?
Predic4ve
Analy4cs
—
No
Analy4cs
Available
—
Trials
Adop4on
Renewal
Up
Sell
Cross
Sell
acquisition customer retention and growth
Customer
Sign-‐up
Customer
Acquisi4on
Cost
Breakeven
● Lead
Scoring
● Funnel
Tracking
● Forecas4ng
● Pipeline
Management
● Conversion
● SEO
Op4miza4on
● Keyword
● Lead
Nurturing
Which
are
most
likely
to
convert?
Did
the
customer
get
good
value
from
the
service?
Is
user
ac4vity
mee4ng
expecta4ons?
Is
the
service
underpriced
compared
to
usage?
Which
addi4onal
services
should
be
promoted
to
fans?
PROFIT
64. Zuora confidential, shared under non-disclosure and subject to disclaimer notice64
Scout
Analy4cs
Leading
Provider
of
Predic4ve
Analy4cs
to
Maximize
Customer
Life4me
Value
for
Recurring
Revenue
Businesses
We
Boost
Total
Revenue
10-‐15%
by
PuSng
Usage
Data
to
Work
● Increase
Renewal
Yields
● Minimize
Churn
● Maximize
Trial
Conversion
● Op4mize
Rate
Plans
65. Zuora confidential, shared under non-disclosure and subject to disclaimer notice65
Scout
Analy4cs
Predic4ve
Analy4cs
Suite
YIELD
OPTIMIZER
Renewal
Performance
Management
for
Sales
and
Marke4ng
RATE
PLAN
OPTIMIZER
Pricing
Performance
Management
for
Product
Management
CUSTOMER
SUCCESS
OPTIMIZER
Customer
Lifecycle
Management
for
Service
and
Support
Scout®
Usage
Data
Hub
66. Zuora confidential, shared under non-disclosure and subject to disclaimer notice66
Scout
Analy4cs
Enhances
Your
Zuora
• Predict
Renewal
Prices
Based
on
Revenue
Opportunity
• Predict
and
Prevent
Churn
before
Renewal
• Predict
Which
Trial
or
Freemium
Customers
Will
Convert
to
Paying
Customers
• Match
Rate
Plan
Structure
to
Consump4on
Behavior
• Meter
Usage
for
Usage
Charging
67. Zuora confidential, shared under non-disclosure and subject to disclaimer notice67
Free
Trial
Offer
• Calculate
the
Revenue
Yield
of
Every
Historical
Renewal
• Analyze
Sources
of
Revenue
Growth
and
Churn
• Monitor
Renewal
Performance
in
Real-‐
4me
http://www.scoutanalytics.com/
70. Zuora confidential, shared under non-disclosure and subject to disclaimer notice70
To
help
you
use
payments
to
drive
business
growth.
MISSION
Delivering
payments
intelligence
through
value-‐
added
solu?ons
built
on
solid
core
processing,
to
help
you
acquire,
convert,
and
retain
profitable
consumer
rela?onships
in
card-‐not-‐present
commerce.
DIFFERENTIATION
71. Zuora confidential, shared under non-disclosure and subject to disclaimer notice71
ACQUISITION
Iden?fy
high-‐value
cardholders
&
measure
channel
efficiency.
CONVERSION
Be
flexible
with
alterna?ve
payments
&
mul?ple
currencies.
RETENTION
Stay
current
with
automa?c
account
upda?ng
&
authoriza?on
recycling.
ATTRITION
Manage
the
impact
of
aOri?on
and
prevent
loss
with
chargeback
preven?on
&
representment
strategies.
With
the
right
processor
you
can
INCREASE CUSTOMER LIFETIME VALUE
72. Zuora confidential, shared under non-disclosure and subject to disclaimer notice72
Highly
scalable
payment
processing
plaRorm
built
specifically
for
card-‐not-‐present
commerce.
Robust
core
payments
acceptance
and
processing
solu?on,
with
value-‐adding
fraud,
security,
and
revenue
solu?ons.
Backed
by
the
best
repor?ng
and
analy?cs
in
the
business
and
award-‐winning
customer
service
OUR
SOLUTIONS
73. Zuora confidential, shared under non-disclosure and subject to disclaimer notice73
Darlene
Ducharme
(978)
275-‐6603
dducharme@litle.com
www.litle.com
LEARN MORE
74. Zuora confidential, shared under non-disclosure and subject to disclaimer notice74
Agenda
The
CEO
Perspec4ve:
Driving
Growth
in
the
Subscrip7on
Economy
Presenta7on
+
Panel
Roundtable
Presenta7on
+
Panel
Roundtable
Presenta7on
+
Panel
Roundtable
CMO
Perspec7ve:
Innova7ve
Pricing
&
Packaging
3:45
–
5:30pm
CMO
COO
Perspec7ve:
Scaling
Sales
&
Billing
Opera7ons
3:45
–
5:30pm
COO
CFO
Perspec7ve:
The
Three
Metrics
That
MaWer
3:45
–
5:30pm
CFO
CEO
Floor
1
Mezzanine
Floor
2
All
Perspec4ves:
Cocktails
&
Apps
Floor
1
#StoS13