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Lakecia M. Burton
8 Vassar Street, Apt. 3, Dorchester, MA 02121
(857) 312-8134 lakeciaburton@yahoo.com
EDUCATION:
Bunker Hill Community College
Medical Information Management 2008 - Present
Roxbury Community College
Medical Billing and Coding 2006 - 2007
EMPLOYMENT:
Beth Israel Deaconess Medical Center
Customer Service Representative 2004 - Present
• Print and update patient diets on a daily basis
• Interact with patients who are unable to place their meal orders
• Enter patients’ meal orders accurately into computer system
• Deliver patients’ meals in a timely manner
Brigham and Women’s Hospital
Call Center Operator 2 2008 - Present
• Answer telephone in a professional and timely manner
• Correctly put patient meal orders in a computer system
• Interact with patients who are unable to place their meal orders
• Check and correct patient meal orders before printing
RELATED COURSEWORK:
• ICD codes
• CPT codes
• Medical Terminology
• Medical Office Procedures
• Introduction to Physicians’ Billing
RELATED COMPUTER SKILLS:
•MS Office (Words, Access, Excel, PowerPoint, and Publisher)
•MediSoft Patient Accounting
•Health Touch Computer System
•Computrition Computer System
EMPLOYABILITY SKILLS KNOWLEDGE SKILLS & ABILITIES:
• Strong ability to multi-task, react and think quickly
• Exceptional customer service skills
• Effective written and verbal communication skills and the ability to work in a team environment
• Effective analytical and problem-solving skills
• Highly motivated and energetic
• Attention to detail, flexibility and ability to manage multiple competing priorities deadlines
• WebEx meeting attendance
• WebEx meeting hosting

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RESUME

  • 1. Lakecia M. Burton 8 Vassar Street, Apt. 3, Dorchester, MA 02121 (857) 312-8134 lakeciaburton@yahoo.com EDUCATION: Bunker Hill Community College Medical Information Management 2008 - Present Roxbury Community College Medical Billing and Coding 2006 - 2007 EMPLOYMENT: Beth Israel Deaconess Medical Center Customer Service Representative 2004 - Present • Print and update patient diets on a daily basis • Interact with patients who are unable to place their meal orders • Enter patients’ meal orders accurately into computer system • Deliver patients’ meals in a timely manner Brigham and Women’s Hospital Call Center Operator 2 2008 - Present • Answer telephone in a professional and timely manner • Correctly put patient meal orders in a computer system • Interact with patients who are unable to place their meal orders • Check and correct patient meal orders before printing RELATED COURSEWORK: • ICD codes • CPT codes • Medical Terminology • Medical Office Procedures • Introduction to Physicians’ Billing RELATED COMPUTER SKILLS: •MS Office (Words, Access, Excel, PowerPoint, and Publisher) •MediSoft Patient Accounting •Health Touch Computer System •Computrition Computer System EMPLOYABILITY SKILLS KNOWLEDGE SKILLS & ABILITIES: • Strong ability to multi-task, react and think quickly • Exceptional customer service skills • Effective written and verbal communication skills and the ability to work in a team environment • Effective analytical and problem-solving skills • Highly motivated and energetic • Attention to detail, flexibility and ability to manage multiple competing priorities deadlines • WebEx meeting attendance