This document discusses driving management technology through Enterprise Performance Optimization (EPO). EPO is a framework and software platform that sets uniquely balanced performance targets and allocates resources across processes to optimize returns. EPO enhances existing management methods by treating performance as a resource-constrained problem and optimizing targets based on peer benchmarks. Typical impacts of EPO include 10-30% efficiency gains through improved target setting and decision-making.
Delivering ERP Excellence Through Testing Excellence - T-mobile USA and SAP S...SAP Solution Extensions
How does an IT department provide high-availability, defect-free applications to its business users time after time? Mobile telecommunications leader T-Mobile USA uses SAP testing solutions with strong business processes to support a comprehensive application lifecycle management strategy. On over 50 projects to date, including a massive upgrade to the SAP ERP application, IT used these solutions to consistently deliver applications environments that have no critical postproduction issues.
Delivering ERP Excellence Through Testing Excellence - T-mobile USA and SAP S...SAP Solution Extensions
How does an IT department provide high-availability, defect-free applications to its business users time after time? Mobile telecommunications leader T-Mobile USA uses SAP testing solutions with strong business processes to support a comprehensive application lifecycle management strategy. On over 50 projects to date, including a massive upgrade to the SAP ERP application, IT used these solutions to consistently deliver applications environments that have no critical postproduction issues.
This presentation will explore how Celgene a global biopharmaceuticals company has connected talent management with technology to place large, complex and critical spend categories such as Marketing, SG&A, and R&D under management by procurement.
Today’s shoppers expect retailers to have the same or better information available whenever they interact with the brand — online, in-store or via a mobile device. In addition to product information, retailers are wise to have all relevant cross-channel customer information available and accessible. The truth is that 40% to 70% of shoppers already have researched their desired products online before going to the store. And, of the consumers who enter the store knowing what they want to buy, 50% leave empty-handed because they can’t find what they are looking for.
But when store associates are armed with mobile devices, they can personalize their interaction with customers by suggesting upsells and cross-sells; accessing product ratings and reviews; providing comparisons with other products, looking up inventory; and finally completing the transaction on-the-spot using mobile payment or processing a return.
Industry-leading retailers realize the importance of implementing mobile commerce. Starmount’s Mobile Selling Assistant, called Engage, currently is deployed in all Urban Outfitters, Anthropologie and Free People stores; and the device is also being piloted by several other nationally recognized retailers.
This webinar will provide answers to key questions on retailers’ minds as they plan to integrate mobile commerce in-store. A selection of those questions include:
How will mobile commerce affect store operations?
What infrastructure must be in place?
Will the mobile commerce system be secure?
What is the best way to communicate with customers going forward?
To learn more about the best strategies to implement mobile commerce, and hear real-world retailer success stories, click here to register for the upcoming webinar titled “The Roadmap To In-Store Mobile Commerce.”
The three elements of project management, people, processes, and tools must focus on processes first.
Without a process, the tools have no purpose.
Without a process, the people are unguided, or at best self guided
To introduce F1 Strategy, a business advisory boutique focused on helping companies successfully execute on their strategies.
The practice leverages cause-effect metrics and in-depth analytics to chart the DNA of a business.
Additiona inforamtion at www.F1Strategy.com
Retailers remain laser-focused on improving the customer experience in every part of the store. They are improving the checkout experience, hiring more store associates and empowering managers with mobile tools. The recently released RSR store study confirms this and other trends, such as:
• 52% of retailers see high value in modern POS hardware and software
• 55% see high value in employee selling tools on the sales floor
• 43% see high value in personal scanners and self-service sales
During this webinar, Paula Rosenblum from RSR will share these and other findings from the store study and discuss how retailers can respond in order to achieve better in-store results.
Part two of the presentation will feature a deep dive into how the checkout experience affects overall store performance, honing in on all aspects of checkout, including POS, self-checkout, the queue process, impulse buying, couponing and tendering. Each aspect of the checkout experience contributes to a successful sale. If any part of the checkout experience is negative, 50% or more shoppers may opt to shop online instead.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Presentation delivered by Steve Keifer of GXS at the 2010 American Hardware Manufacturers Association Hardlines Technology Forum event in Schaumberg, Illinois. Covers types of ERP projects - consolidation, standardization, upgrades and extensions. Highlights key challenges such as 80% of ERP projects are delayed due to B2B integration related issues and 34% of all ERP data comes from outside the enterprise.
Newgen Software Technologies Ltd is Market Leader in ECM & BPM. Among those only 5 companies in the world to feature in Gartner MQ for both BPM & ECM.
Infosys – Order management | CRM & SRM Case Study | SolutionInfosys
The Infosys order management solution envisages collaboration on the order planning process. This technology solution integrates with SRM and CRM applications within an organization to help identify customer and supplier prioritization
This presentation will explore how Celgene a global biopharmaceuticals company has connected talent management with technology to place large, complex and critical spend categories such as Marketing, SG&A, and R&D under management by procurement.
Today’s shoppers expect retailers to have the same or better information available whenever they interact with the brand — online, in-store or via a mobile device. In addition to product information, retailers are wise to have all relevant cross-channel customer information available and accessible. The truth is that 40% to 70% of shoppers already have researched their desired products online before going to the store. And, of the consumers who enter the store knowing what they want to buy, 50% leave empty-handed because they can’t find what they are looking for.
But when store associates are armed with mobile devices, they can personalize their interaction with customers by suggesting upsells and cross-sells; accessing product ratings and reviews; providing comparisons with other products, looking up inventory; and finally completing the transaction on-the-spot using mobile payment or processing a return.
Industry-leading retailers realize the importance of implementing mobile commerce. Starmount’s Mobile Selling Assistant, called Engage, currently is deployed in all Urban Outfitters, Anthropologie and Free People stores; and the device is also being piloted by several other nationally recognized retailers.
This webinar will provide answers to key questions on retailers’ minds as they plan to integrate mobile commerce in-store. A selection of those questions include:
How will mobile commerce affect store operations?
What infrastructure must be in place?
Will the mobile commerce system be secure?
What is the best way to communicate with customers going forward?
To learn more about the best strategies to implement mobile commerce, and hear real-world retailer success stories, click here to register for the upcoming webinar titled “The Roadmap To In-Store Mobile Commerce.”
The three elements of project management, people, processes, and tools must focus on processes first.
Without a process, the tools have no purpose.
Without a process, the people are unguided, or at best self guided
To introduce F1 Strategy, a business advisory boutique focused on helping companies successfully execute on their strategies.
The practice leverages cause-effect metrics and in-depth analytics to chart the DNA of a business.
Additiona inforamtion at www.F1Strategy.com
Retailers remain laser-focused on improving the customer experience in every part of the store. They are improving the checkout experience, hiring more store associates and empowering managers with mobile tools. The recently released RSR store study confirms this and other trends, such as:
• 52% of retailers see high value in modern POS hardware and software
• 55% see high value in employee selling tools on the sales floor
• 43% see high value in personal scanners and self-service sales
During this webinar, Paula Rosenblum from RSR will share these and other findings from the store study and discuss how retailers can respond in order to achieve better in-store results.
Part two of the presentation will feature a deep dive into how the checkout experience affects overall store performance, honing in on all aspects of checkout, including POS, self-checkout, the queue process, impulse buying, couponing and tendering. Each aspect of the checkout experience contributes to a successful sale. If any part of the checkout experience is negative, 50% or more shoppers may opt to shop online instead.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Presentation delivered by Steve Keifer of GXS at the 2010 American Hardware Manufacturers Association Hardlines Technology Forum event in Schaumberg, Illinois. Covers types of ERP projects - consolidation, standardization, upgrades and extensions. Highlights key challenges such as 80% of ERP projects are delayed due to B2B integration related issues and 34% of all ERP data comes from outside the enterprise.
Newgen Software Technologies Ltd is Market Leader in ECM & BPM. Among those only 5 companies in the world to feature in Gartner MQ for both BPM & ECM.
Infosys – Order management | CRM & SRM Case Study | SolutionInfosys
The Infosys order management solution envisages collaboration on the order planning process. This technology solution integrates with SRM and CRM applications within an organization to help identify customer and supplier prioritization
VELCOM's Enterprise Business Solutions (ERP / SCM / CRM / BI) extensive experience of more than 2000 person months enables successful Product / Vendor Selection & Project Implementation for its customers. VELCOM provides Leadership & Guidance to Minimize project risks, Step up implementation progress and Increase the success & value of the customer ERP project initiatives. VELCOM serves as advisors exercising trusted responsibility to its customers.
VELCOM is an enterprise business software (ERP / CRM / SCM / BI) consulting company, with primary focus on mid size organizations across industries. VELCOM assist them to grow better and facilitate their employees to collaborate together to increase more productivity through ERP project initiative. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to day-to-day operations. Every organization is unique and VELCOM services are refined to fit to customer specific requirements. We achieve this through our "Generate more value from the existing IT infrastructure" strategy, which is built on our expertise in ERP consulting & technology and industry knowledge. This helps customers achieve better Return on Investment (ROI). by generating more value from their existing business software & other IT applications in the organization.
VELCOM facilitates organizations in their ERP project initiative to -- Get ready; Set goals / budget; Identify key requirement; Evaluate & Select ERP product & vendor; manage the implementation project; conduct post-implementation audit and also assist in all related organizational changes to assure them realize the complete business benefits of their ERP implementation. VELCOM has proven success in leading implementation teams from start-ups to over INR 1000 Crores size organizations. VELCOM has expertise in leading players like SAP (My SAP, All-in-One, Business One, Business Objects), Oracle (EBS, PeopleSoft, JD Edwards, Siebel, Hyperion), Microsoft Dynamics (AX, NAV, GP, MS CRM), SAGE Accpac as well local players local players like Ramco, Tally among others.
Goal setting helps organization to have clear goals, which increases the chance for a smooth implementation and optimal return on an investment (ROI). ERP project goals for management, business & IT would be Strategic, Operational & tactical. Total Cost of Ownership (TCO) is the total cost (initial & recurring) of Software, Services, Infrastructure & Resource, Miscellaneous & other related factors for the successful ERP project. TCO has to strike the right balance between cost-efficiency & fulfillment of business requirements.
IBM Cognos - Hälsokontroll på ekonomiavdelningen med mål att bli värdeskapareIBM Sverige
Som en en spinoff från IBM's CFO survey 2010, ger vi dig möjligheten att staka ut vägen hur du skall bli bättre än dina konkurrenter. Denna presentation hölls på IBM Cognos Performance 2010 av Jonas Berg, Sr Managing Consultant, Business Analytics & Optimization, IBM
Similar to Alta Bering Retail and Consumer Industry Solutions (20)
2. Presentation Overview
retail and consumer
2 | 16
1. 2. 3. 4.
EPO EPO EPO Impact Practice Highlights
The framework Methodology Corporate Returns Operational Efficiency
The platform Growth Factors Decision Analytics Trade Promotion
Marketing Campaign
Campaign Optimization
5. 6. 7.
Impact on Retail How does EPO work? EPO
Business Beyond KPIs and Prescriptive analytics
Optimize advertising scorecards at work
and promotion Prescribing resources
Increase revenues and targets
Alta Bering Management Technology Consultants Ltd. All rights reserved.
3. About Alta Bering
3 | 16
Alta Bering is a management technology and consulting house with
operations in North America and Europe since 1994. Levend Beriker
and Dr. Mahmut Karayel are Alta Bering’s founders and senior
partners.
Along with teams of developers, data scientists and consultants in
the US, Canada and Europe, Alta Bering has implemented cutting
edge management technology for benchmarking, targeting,
resource allocation and strategic planning.
Alta Bering’s clients are global retail banks, retail distribution
networks, mobile telecom, insurance and world leading FMCG
brands.
We serve our clients with a “rapid results” approach, using our
proprietary Enterprise Performance Optimization (EPO) platform.
Banking | Insurance | Retail | Distribution | FMCG | Telecom
Alta Bering Management Technology Consultants Ltd. All rights reserved.
4. 1.1.EPO
the framework
4 | 16
EPO is a management framework that pushes the performance envelope
with its ability to simultaneously and transparently allocate resource based
performance targets across multiple processes and performance dimensions.
The primary goal of EPO is to enable rapid execution of strategy.
EPO is used to prescribe uniquely balanced action for hundreds or thousands
of managed units that are currently subject to the laws of averages.
EPO enhances Balanced Scorecard, Economic Profit and strategic portfolio
management methods, including the aging growth-share matrix.
With EPO, migration paths for members of any portfolio of “investments” can
be reset along multiple dimensions with any frequency: re-balancing growth,
market share, profitability, customer experience, customer segments, products
and risk for maximum return on capital.
Alta Bering Management Technology Consultants Ltd. All rights reserved.
5. 1.2.EPO
the platform
5 | 16
EPO is also the name of our decision analytics
software platform that makes implementation of
the efficient frontier approach to targeting possible
and business complexity visibly manageable.
(http://www.altabering.com/alta-bering-epo.html)
The EPO platform has been used in consumer goods distribution, marketing,
store operations and capital expenditure decisions as well as management
of store portfolios.
Alta Bering Management Technology Consultants Ltd. All rights reserved.
6. 2.1.EPO Methodology and Benefits
6 | 16
Data
Infrastructur e
Setup
EPO Platform
Data Analysis
Prescriptions and • PO is a method that sets performance
E
Visualiza tion targets and allocates resources for greater
efficiency of any process or business unit
• PO works by treating performance
E
as a resource constrained production problem
and optimizes performance targets based on
peer benchmarks
• PO can help beat targeted efficiency
E
Modeling Segmenta tion by 10 - 30% in three performance cycles
• sing EPO benchmarking, management can
U
monitor true performance with any frequency
Model Input
Selection
Alta Bering Management Technology Consultants Ltd. All rights reserved.
7. Our Perception
2.2.
growth factors
7 | 16
be
on
nc
ti
ec
hm
set di r
ar k
Target Setting
Motivation
Effort
e
me
g
su
a
ur
oa
re
o u tc o m e s
n at
ls
nu In our experience, correct target setting is critical
rture to achieving potential output. It is often more
important than initiatives to better assess market
potential, incentivizing marginal effort and
Market, Organization deployment of physical assets.
Legal Environment
Alta Bering Management Technology Consultants Ltd. All rights reserved.
8. EPO Impact
3.
8 | 16
Impact on Corporate Returns
With EPO a typical large consumer goods company (FMCG, CPG) would be able
to retrieve hidden potential across its network and distribution channels.
Typical two quarter improvement for consumer goods is 10-15% on volume
and 10% to 30% on profitability.
This level of improvement is possible because EPO drives target achievement
rates toward 100% of potential throughout the organization by:
• ffectively allocating all enterprise resources for maximum return
E
• inding and fixing performance problems quickly
F
• aking performance-related compensation schemes more effective
M
Impact on Decision Analytics
EPO will save valuable analyst time as it helps:
• apidly model and analyse massive amounts of performance data
R
• nlock the hidden value in large business intelligence investments
U
• onvince corporate agents of the need for improvement through transparent,
C
peer based performance targets
• ompress the “strategy to planning” process from months to days.
C
Alta Bering Management Technology Consultants Ltd. All rights reserved.
9. Practice Highlights
4.
9 | 16
Solution Areas
• ales Effectiveness
S
• isk Management
R
• apacity Planning
C
• ervice Quality Improvement
S Retail Solutions
• esource Allocation
R • Operational Efficiency
• arketing Media Selection
M • Trade Promotion Optimization
• hannel Optimization
C • Operations Cost Planning
• erformance Targeting
P • Marketing Campaign Optimization
• ustomer, Network Segmentation
C • Category Mix Management
• rocess Optimization
P • Supply Chain Strategy
• rade Area Potential
T • Brand Value Benchmarking
Alta Bering Management Technology Consultants Ltd. All rights reserved.
10. Impact on Retail Business
5.1.
10 | 16
“How would Alta Bering and EPO impact
business performance?”
Retail
• onvert operating expenses into revenue and customer growth
C
• ptimize advertising and promotion mix to maximize sales
O
• ecrease marketing expenses
D
• aximize customer satisfaction by reallocating technical support and in-store
M
staff
• ncrease revenues by optimizing category mix and brand efficiency
I
Alta Bering Management Technology Consultants Ltd. All rights reserved.
11. Impact Case
5.2.
operational efficiency
11 | 16
Business Problem
“We want to pay LESS marketing and operations
expenses for MORE customers and higher revenue.”
Project Objectives and Alta Bering Scope
Alta Bering was engaged to deliver a store operations efficiency solution.
The goal was to design a database and a mathematical model for actionable
insights about:
• dentifying optimal target sales level
I
• easuring store network sales performance against operational spend
M
• eallocating in-store staff for maximum customer satisfaction
R
• Optimizing vendor related costs
Results Delivered
Identified 19% potential for increase in profitability, close to 10% in vendor
related expenses and 6% in in-store costs.
Alta Bering Management Technology Consultants Ltd. All rights reserved.
12. 6.1.How does EPO work?
1. 2. 3.
12 | 16
EPO treats performance Units are segmented Analysis of data in Slack re-allocated to
as a resource constrained using clustering individual segments the efficient units to
production problem and methods based on key using EPO Analysis to optimize volume and
optimizes performance performance variables, determine the most profitability.
targets based on peer which ensures we are efficient units (on Inputs: # of Staff
benchmarks on resource, comparing “like-for- the efficient frontier) # of Customers
wage and output levels. like” in performance which are subsequently Cost
evaluation. used as benchmarks
to gauge the relative Outputs: Loan Volume
efficiency (and slack or Deposit
potential performance
improvement) of the
other units. Total Improvement
20.36% 20.36%
21.00%
Efficient frontier 18.00%
Output
15.00%
12.00%
9.00%
6.00%
3.00%
-11.59% -10.84% -9.10%
0.00%
Cluster 1
-3.00%
Cluster 2
-6.00%
Cluster 3
-9.00%
-12.00%
# of Staff # of Cust. Cost Loan Vol Deposits
Input
Alta Bering Management Technology Consultants Ltd. All rights reserved.
13. 6.2. Enabling Power Analysts
1. 2.
13 | 16
Classify data Segment
units for
optimization
3. State
4.
Benchmark
objectives for potential
using data improvement
fields
Alta Bering Management Technology Consultants Ltd. All rights reserved.
14. 6.3. Enabling Enterprise Performance
5. 6.
14 | 16
Expose Analyze
improvement sources of
areas performance
lift
7.Generate
8.
Explain and
unique advice support advice
for each unit
Alta Bering Management Technology Consultants Ltd. All rights reserved.
15. EPO
7.
prescriptive analytics at work
15 | 16
visualization
Performance Warehouse optimizer
6.
1. 2. 3.
5. olap cube
EPO approach delivers
cross functional analytics
for long-range strategies, 4.
short-range plans,
and annual tactical
initiatives. Internal data sources EPO results are
Data sources can include are typically refreshed integrated into the
PL, Operational Data, monthly and weekly, enterprise BI platform.
syndicated data and external data sources as
more. they become available.
Alta Bering Management Technology Consultants Ltd. All rights reserved.
16. Contact Us
16 | 16
Levend Beriker, Managing Partner
levendberiker@altabering.com
Mahmut Karayel, Partner – Chief Scientist
mahmutkarayel@altabering.com
Michelle Fernandes, Director Business Development
michellefernandes@altabering.com
Onur Bilgili, Senior Consultant
onurbilgili@altabering.com
Vancouver | Berkeley | Toronto | İstanbul
www.altabering.com
Thank You.
Alta Bering Management Technology Consultants Ltd. All rights reserved.