This document summarizes the work experience and qualifications of Muhammad Aamir Farooq, who has over 5 years of experience as a CCTV operator and security officer at the Kempinski Hotel Mall of Emirates in Dubai. He has a Bachelor's Degree in Education and various security and computer certifications. His roles have included CCTV monitoring, security operations, incident reporting, and guest services. He is seeking a position that utilizes his skills in security, hospitality, communication in multiple languages, and computer applications.

1. Kempinski Hotel, Emirates Mall
Security l Hospitality l GuestService
Dubai Experience:
More than 05 Years
As CCTV operator /
Security Officer in
Kempinski Hotel Mall
of the Emirates
Dubai.
CCTV Surveillance
Course:
Organized by Security
Shield (UK) in Dubai
Police Academy Dubai
UAE
Graduate Degree:
Bachelor Degree in
Education.
Areas of interest:
1. Security Supervisor
2. CCTV Operator
3. Receptionist.
4. Tele phone
Answering & Call
Centre Operator.
5. Data Entry Operator
6. Sale Executive
7. Auto Cad Operator
8. Teaching
9. Assistant Security
Manager.
10. CID Operator.
Computer Skills:
Auto Cad, Coral Draw,
Adobe Photo Shop,
Composing& Designing,
Office, Presentation,
Word, Excel, Power
Point, Movie Mixing, In
Page, Internet.
Muhammad Aamir Farooq.
DPS ( Departmentof Protective system ) Certified l CCTVCertified l FirstAid &CPR Certified l Fire
SafetyCertified l ComputerApplicationsforBusinessCertified l ArabicLanguage Coursesl
Graduate in Education l Morethan 05Years Dubai WorkExperience l 00971525737945 OR
00923344828363 l ssoaamir@yahoo.com l UAE immigrationVisa
Skype: aamir256g l working Experience atKempinski HotelMall oftheEmiratesDubai (Jun 2014To
Sep 2016). Video CV : https://www.youtube.com/watch?v=aUe-ppcWP9Q
Dealing Security operations As
SecurityOfficer atKempinskiHotel MallOftheEmirates,DubaiPO Box 120679.
Dealing Security operations of KempinskiHotelincluding,
Noir Bar l Mosaic Bar l Salaro Spanish Bar l Olia Restaurant l Aspen Restaurant l Gym
Tennis Court l Luggage Scan l Safety Box dealing l Visitor ID Scan l CCTV l Customer Care l First Aid l
Communication l Lost & Found l Fire Drill l Evocation Plane l Executive Lounge l 393 Rooms .
Education: Graduate in Education (B-Ed) from Allama Iqbal Open University.
Why You Should HireMe ? : I am combinationofmultipleskillsincludingcommunicationinEnglish&
Arabic , goodexperiencetocontinuetheworkingoperationsmoothly, hospitality& guestrelation
experience,operationmanagement skills with quickresponse .
ProfessionalCoerces:
1: CCTV(SecuritySystem) Operator(From DubaiPoliceAcademy).
2: DPS (From DubaiPoliceAcademy).
3: FirstAid Training Course. 4. ComputerApplication forbusiness Course.
5. Arabic languages Course. 6. Fire Safety Course from DPS.
Languages: English+ Arabic +Hindi+ Urdu+Punjabi.
Skills: Communication+GuestService+ IncidentReportMaking+ investigationon incidents+
Marketing+ ClericalWork+ Ms Office+Excel+ Presentations+ Auto Cad+ Adobe Photo shop + Movie
mixing+Drafting + Mailshandling.
Career Objective:
1. Customer Service/Greetings/complaints handling.
2. Responsible all Security operations of the Hotel lobby.
3. Responsible all security operations of Drive way.
4. Handling Luggage scanning l safe box l wakeup call l Security Operation l CCTV
5. Incident report making.
6. Dealing with Dubai Police/CID/Civil Defence/Ambulance.
7. First Aid/Customer caring.
8. Fire/water leakage/theft/vehicle accident/Lost & Found/guest complaints dealing.
9. Handling Evacuation plan & fire drill.
Capable
1. To Communicate in Arabic / English / Hindi / Urdu / Punjabi Languages.
2. To Handle Guest calls and complains.
3. To handle Call Centre in Arabic + English +Hindi Languages.
4. To did investigation with CCTV Cameras& Dealing with CID/Dubai Police.
5. To Making incident Reports.
6. To make files in Ms Word/Excel/Presentations / Documentation.
Work Experience Profile:
1. CCTV Operator / Security Officer at Kempinski Hotel Mall of Emirates Dubai(29 Jun 2014 to Current).
2. CCTV Operator in Arjaan Rotana Hotel Burjuman . (Feb 2011 To Jun 2014)
Job Responsibilities : Security Officer.
1. Responsible for the provision of recording to Dubai Police on required basis.
2. Being a well discipline and trained Security Officer, having responsibilities have best interest in taking full care and
protection of lives & property of organization at the best.
3. To check anysuspect activity.

2. Academic
Qualification:
1. Graduate
[Degree in Arts] from Allama
Iqbal Open University
Islamabad, Pakistan 2005-
2006
2. B-Ed [
Degree in
Education]
FromAllama Iqbal Open
University Islamabad
(Pakistan) 2007-2009
3.Higher
Secondary School
Certificate (+2)
FromIntermediate board
Faisalabad, Pakistan.2004
4.Secondary
School Certificate
from Secondary
board.2002.
Professional
(Qualifications
&
Achievements):
1.CCTV
Surveillance
Course :Organized
by Security Shield (UK)in
Dubai Police Academy
Dubai UAE
2.DPS (Dubai
Protect System)
Course Organized by Shield
Security (UK) In Dubai
Security UK.
Police Academy Dubai
UAE
3. First Aid
Training Course:
First Aid
International Ltd.
4. CCTV Training
Course. From Trans
Guards, Burjuman,
Dubai, in Dec, 2010
5. Fire Fighting
Training:
Organized by Enforce Security
Services LLC. Dubai UAE
Conducted by Operations
Manager.
4. Maintain the highest level of the Guest care at all the time by taking ownership of every
Complaint & request from the Guest, resolve them correctly and promptly.
5. Assists the manager in the planning, coordinating, and directing security and safety programs
to include loss prevention, Parking/traffic control, patrolling ofphysical property, inspection of
criminal acts.
6. Conducts follow up investigation report of criminal activities and violations of safety
standard.
7. Accurately investigate all the incidents in the property and make all the reports accordingly
and give feedback to Director of Security.
8. Investigate the lost and found issues and review the incident reports and give the final report
to Security Supervisor.
9. Liaising with the emergency services, Police, ambulance and fire service to resolve issues
and maintain security and service.
10. Identify unsafe acts, conditions and hazards; check that Emergency Exits are always clear
11. Plays a key role during the Fire drill exercise.
12. Worked as a ERT (Emergency response team leader) for the past 4 fire drills successfully
13. Resolving the conflicts between the security staff.
14. Comply with governmental legislations in terms of trainings and license.
15. Handling night club (only when it’s expected busy).
16. Responsible for the provision of recording to Dubai Police on required basis.
17. Responsible for making reports of incidents, unusual happening Sending to Management
updating Chief Security Officer, Operation Manger and General Manager
18. Log Book Maintaining.
19. Media/Recording Management /Screen Viewing.
20. Operating the ANPR (Automatic Number Plate Recognition System)
21. Controlling of Fire Fighting Systems in the Hotel and record keeping.
22. Monitoring and controlling C.C.TV’s installed in the Hotel.
23. Working as Information Centre Representative of Kempinski Hotel.
24. Monitoring Access Control System.
25. Responsible for Issuance of Access Card Kempinski Hotel& Record maintaining.
Monitoring the hotel property by Preventive Measures, Detective roles.
26. Checking & refilling First aid boxes according to CPR chart.
27. Handling contractors, suppliers & responsible for reception staff safety box.
28. Receiving guests in the hotel lobby maintains the highest level of guest
Satisfaction& standard of services strive for perfection & excellence.
29. Maintain the excellent Clint relationship & establish of network with Guests.
30. Make sure to direct traffic foot and vehicular.
31. Make sure to conduct vehicles inspection together with valet drivers.
32. Water leakage smashing glass malfunction equipment & investigation their sources
33. be aware of fire exits, fire equipment’s& how to utilize it.
34. Maintaining the latest radio system for communication.
35. Providing information to Guests / visitors on telephone regarding Hotel’s Department
telephone numbers, Services, and Guest Services.
36. Receiving calls and complaints from tenants/Guests & informing to the concerned
departments.
37. Coordination with leasing to hand over of key to Guest and Services department regarding
Tenants/Guest complaints.
38. Key handling of Hotel which includes record keeping permanent keys takes over.
39. Contractors, temporary and permanent issuing to tenants and contractors.
40. Responsible to prepare Staff Schedule, Attendance and Overtime.
41. Complete call reports (weekly, monthly, yearly)
42. Providing information to Guests / visitors on telephone regarding
Hotel’s Department telephone numbers, Services, and Guest Services.
43. Responsible all security operations of Kempinski Hotel Mall of
Emirates Dubai.

3. 6. Access
Control & CCTV
Monitoring
Training .Organized
by Burjuman Centre (in-
house training) Dubai
UAE Conducted by
Operations Manager
7.Computer
Application
For Business
Certificatein
VocationalTraining
Institute.
8. AutoCAD at
SubhanBuilding
DesigningCentre
Hobbies.
Snooker, Study, Making
new friends, Travel,
Personal
information
Date of Birth: 25-02-1987
Gender:Male
Height:5’10”
Weight: 70 Kg
Civil Status: Married
Religion: Islam
PassportNo.
CT8962731
Reference:
Available on request
Language Writing Speaking Reading
English Excellent Fluent Excellent
Arabic Excellent Fluent Excellent
Urdu MotherLanguage Mother Language Mother Language
Hindi - Fluent ________ -
1. Languages Proficiency: