This document outlines the key roles and responsibilities across information and technology management. It is organized into 7 levels of increasing responsibility: follow, assist, apply, enable, ensure and advise, initiate and influence, and set strategy and inspire. The roles are further categorized into areas including strategy and architecture, information management, business change management, solution development and implementation, service management, and procurement and management support. The document provides a framework for understanding the scope and levels of work involved in IT and information management.

1. 1
Follow
2
Assist
3
Apply
4
Enable
5
Ensure, advise
6
Initiate, influence
7
Set strategy, inspire,
mobilise
Strategy and
architecture
Information strategy IT governance GOVN
Information management IRMG
Information systems co-ordination ISCO
Information security SCTY
Information assurance INAS
Information analysis INAN
Information content publishing ICPM
Advice and guidance Consultancy CNSL
Technical specialism TECH
Business strategy and
planning
Research RSCH
Innovation INOV
Business process improvement BPRE
Enterprise and business architecture development STPL
Business risk management BURM
Sustainability strategy SUST
Technical strategy and
planning
Emerging technology monitoring EMRG
Continuity management COPL
Software development process improvement SPIM
Sustainability management for IT SUMI
Network planning NTPL
Solution architecture ARCH
Data management DATM
Methods and tools METL
Business
change
Business change
implementation
Portfolio management POMG
Programme management PGMG
Project management PRMG
Portfolio, programme and project support PROF
Business change
management
Business analysis BUAN
Requirements definition and management REQM
Business process testing BPTS
Change implementation planning management CIPM
Organisation design and implementation ORDI
Benefits management BENM
Business modelling BSMO
Sustainability assessment SUAS
Relationship management Stakeholder relationship management RLMT
Skills management Learning and development management ETMG
Learning and development assessment LEDA
Learning design and development TMCR
Learning delivery ETDL
Teaching and subject formation TEAC
Resourcing RESC
Professional development PDSV
Solution
development
and
implementation
Systems development Systems development management DLMG
Data analysis DTAN
System design DESN
Network design NTDS
Database/repository design DBDS
Programming/software development PROG
Animation development ADEV
Safety engineering SFEN
Sustainability engineering SUEN
Information content authoring INCA
Testing TEST
Human factors User experience analysis UNAN
Ergonomic design HCEV
User experience evaluation USEV
Human factors integration HFIN
Installation and
integration
Systems integration SINT
Porting/software integration PORT
Systems installation/decommissioning HSIN
Service
management
Service strategy IT management ITMG
Financial management for IT FMIT
Service design Capacity management CPMG
Availability management AVMT
Service level management SLMO
Service transition Service acceptance SEAC
Configuration management CFMG
Asset management ASMG
Change management CHMG
Release and deployment RELM
Service operation System software SYSP
Security administration SCAD
Radio frequency engineering RFEN
Applications support ASUP
IT operations ITOP
Database administration DBAD
Storage management STMG
Network support NTAS
Problem management PBMG
Service desk and incident management USUP
IT estate management DCMA
Procurement
and
management
support
Supply management Procurement PROC
Supplier relationship management SURE
Contract management ITCM
Quality and conformance Quality management QUMG
Quality assurance QUAS
Quality standards QUST
Conformance review CORE
Safety assessment SFAS
Technology audit TAUD
Client interface Sales and marketing Marketing MKTG
Selling SALE
Client support Account management ACMG
Sales support SSUP
Client services management CSMG
Skills Framework for the Information Age version 5
www.sfia.org.uk
The SFIA Foundation is a not-for-profit organisation whose members are: BCS, The IET, IMIS, e-skills UK and itSMF.
© copyright The SFIA Foundation 2011. Publication title: SFIA synoptic chart (English). Reference: sfia_syn_en_5.0