The GENBAND A2 IP ATTENDANT CONSOLE is the operators' tool for informed call distribution, Phone, Easy IP Console’s call handling features and Outlook Calendar mining facility enable central answering positions and front desk attendants to manage their phone calls more efficiently.

1. A2 IP ATTENDANT CONSOLE
The operators tool for informed call distribution
PhoneEasy IP Console’s call handling features and
Outlook Calendar mining facility enable central
answering positions and front desk attendants to
manage their phone calls more efficiently.
GENBAND’s innovative screen based console puts the benefits of a
hardware console on the attendant’s desktop. Encompassing mouse
and keyboard call control, the IP Console is equally beneficial
for the frequent or occasional user. The Console can monitor over
1000 employee extensions providing:
• A status view of all group lines showing telephone status
• User Presence (status) from GENBAND Personal Communicator
Client and Outlook Calendar Supported Platforms
• Allows answering and distribution of calls through drag and • Windows XP Professional SP2
drop • Windows 2000 Professional SP4
• Provides rapid retrieval of contact details • Windows Vista
• Allows ‘point and click’ to dial phone numbers • Windows 7
• Allows call pickup, call park and quick park retrieval • Interface to Outlook 2002/3/7/10
• Allows live handoff or blind transfer
Features
• Active call screen
• My workgroup
• Configurable flexkeys
• Conference
• Call scheduler
• Call stacker
• Call logs
• Script Windows allows custom display based on called/calling
number
• Directories available: internal, external, emergency, outlook,
favorites
• Custom Screen branding available
• Appears as standard line to A2/C20
Business Benefits
• Speeds call answering – increasing customer satisfaction
• Integrates to Outlook and Exchange directories
• Runs on standard PC – no special equipment required
• Works as standalone console or part of a large operator pool www.genband.com 1-866-GENBAND
• Can support answering multiple incoming directory numbers
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The GENBAND logo is a registered trademark of GENBAND Inc.
This document and any products or functionality it describes are subject to change without notice.
Please contact GENBAND for additional information and updates.