The Polycom SoundPoint IP 321 and 331 are two-line SIP phones that deliver excellent sound quality and an enterprise-grade feature set. They feature full-duplex speakerphones, support for shared call appearances and 3-way conferencing. Setup and provisioning are efficient, with remote zero-touch provisioning and support for a variety of servers. The phones are compatible with a broad array of SIP call platforms and interoperate with Microsoft LCS 2005 for telephony and presence features.

1. Polycom® SoundPoint IP® 321
and 331
Enterprise-grade SIP phones
for remarkable value
Entry-level IP phones with excellent sound quality, an enterprise-grade feature
set and business telephony features.
The SoundPoint IP 321 and 331 are two-line SIP phones that deliver superb Benefits
sound quality as well as a wide range of supported business telephony features. Excellent Sound Quality
The SoundPoint IP 321 phone has a single 10/100 Ethernet port and is ­ olycom Acoustic Clarity
P
designed for common areas, such as lobbies, hallways, and break rooms, as well Technology enables crystal-
as various wall-mounted deployments. The SoundPoint IP 331 phone, with its clear simultaneous hands-free
dual-port 10/100 Ethernet switch for LAN and PC connection, presents a cost- conversations as natural as being
effective solution for cubicle workers as well as call center operators who use a there
“hard” phone in conjunction with a “soft” client running on the PC.
Enterprise-Grade Feature Set1
Superb Sound Quality
Two lines, support of shared
The SoundPoint IP 321 and 331 phones feature a full-duplex IEEE 1329 Type
line presence, 3-way local
1-compliant speakerphone with Polycom’s legendary Acoustic Clarity Technology
conferencing, and built-in XML
that delivers excellent sound quality and enables noise-free and echo-free
conversations that are as natural as being there. microbrowser
Enterprise-Grade Feature Set1 Efficient Installation and
The SoundPoint IP 321 and 331 phones deliver through an intuitive user Provisioning
interface a full feature set encompassing both traditional business telephony Remote, zero-touch provisioning
features such as call hold, park, pick-up, transfer, and three-way local with support of a variety of servers
conferencing, and more advanced capabilities such as shared call/bridged line
appearance, hosts built-in XML microbrowser, and distinctive call treatment. Broad and Robust
Interoperability
Efficient Installation and Provisioning Certified to interoperate with a
The SoundPoint IP 321 and 331 phones are engineered to make installation, broad array of SIP call control
configuration, and upgrades as simple and efficient as possible. The phones’ platforms to enable open choices
standard base stand can be reversed to become a wall mount, eliminating the and innovations while simplifying
need for a separate accessory. Built-in IEEE 802.3af PoE circuitry and a dual- provisioning, management and
port Ethernet switch (SoundPoint IP 331 phone only) enable flexible deployment support.
options and savings on cabling expenses.
Make Great Things Happen with Polycom SoundPoint IP 321 and 331
In today’s Internet driven world, the ability to conduct real time communication
and collaboration has become critical to an organizations survival. As the market
leader in voice, video, data and Web solutions, our award-winning IP telephony
and conference technology makes it easy for people to interact and maximize
productivity over any network, in just about an environment, anywhere around
the globe. That’s why more organizations worldwide use and prefer Polycom IP
telephony and application solutions. Because when people work together, great
things happen. See how you, too, can achieve great things with the Polycom
SoundPoint IP 321 and 331 desktop phones.

2. Polycom® SoundPoint IP® 321 and 331 Specifications
Lines (Directory Numbers) Other Features • GOST
• Up to 2 lines with up to 2 calls per line • Interoperability with Microsoft® LCS 2005 for • C-tick
Display telephony and presence3 • CCC
• 102 x 33 pixel-graphical LCD -- Compatibility with Microsoft Office Communicator Safety
and Windows® Messenger 5.1 Clients • CE Mark
Feature Keys
• Enabled for Polycom Productivity Suite • EN 60950-1
• 3 context-sensitive “soft” keys
• Local feature-rich GUI • IEC 60950-1
• 2 line keys with bi-color (red/green) LED
• Time and date display • NRTL
• 2 feature keys (“Menu” and “Dial”)
• User-configurable contact directory and call history • CAB/CSA-C22.2 No. 60950-1-03
• 4-way navigation key cluster with center “Select” key
(missed, placed and received) • AS/NZS 60950-1
• 2 volume control keys
• Wave file support for call progress tones
• Dedicated hold key Operating Conditions
• Unicode UTF-8 character support. Multilingual
• Dedicated headset key • Temperature: 0 to 40°C (+32 to 104°F)
user interface encompassing Danish, Dutch,
• Dedicated hands-free speakerphone key • Relative Humidity: 5% to 95%, non-condensing
English (Canada/US/UK), French, German, Italian,
• Dedicated microphone mute key Storage Temperature
Norwegian, Russian, Spanish, Swedish
• Headset Compatibility • -40 to +70°C (-40 to +160°F)
• Dedicated 2.5-mm headset port compatible with Protocol Support
• IETF SIP (RFC 3261 and companion RFCs) SoundPoint IP 331/321 Comes With:
most monaural mobile phone headsets
• SoundPoint IP 331/321 console
Hearing Aid Compatibility Network and Provisioning
• Handset with handset cord
• Compliant with ADA Section 508 • SoundPoint IP 331 – two-port 10/100 Mbps
• Base stand
Recommendations: Subpart B 1194.23 (all) Ethernet switch
• Network (LAN) cable
• Hearing Aid Compatible (HAC) handset for • SoundPoint IP 321 – single 10/100 Mbps
• Quick Start Guide
magnetic coupling to approved HAC hearing aids Ethernet port
• Product registration card
• Compatible with commercially-available TTY adapter • Manual or dynamic host configuration protocol
(DHCP) network setup Size
equipment
• Time and date synchronization using SNTP • 6.7 in x 5.7 in x 6.9 in x 1.4 in
Audio Features • (17 cm x 14.5 cm x 17.5 cm x 3.5 cm)
• FTP / TFTP / HTTP / HTTPS server-based central
• Full-duplex hands-free speakerphone with Polycom
provisioning for mass deployments Weight
• Acoustic Clarity Technology
• Provisioning and call server redundancy supported Phone weight: 1.37 lb (0.625 kg)
-- Type 1 compliant with IEEE 1329 full duplex
• Web portal for individual unit configuration Part Numbers / UPC Codes
standards
• QoS Support – IEEE 802.1p/Q tagging (VLAN),
• Frequency response - 300Hz - 3300Hz for handset, SoundPoint IP 331
Layer 3
headset and hands-free speakerphone modes • 2200-12365-025/610807694694 for all markets
• TOS, and DSCP
• Codecs: G.711 μ/A and G.729A (Annex B) SoundPoint IP 321
• Network Address Translation (NAT) support for
• Individual volume settings with visual feedback for • 2200-12360-025/610807690276 for all markets
static configuration and “Keep-Alive” SIP signalling
each audio path
• RTCP support (RFC 1889) Unit Box Dimensions / Weight
• Voice activity detection
• Event logging • 10 in x 4.2 in x 11.6 in (W x H x D)
• Comfort noise fill
• Syslog • (25 cm x 10.5 cm x 29.5 cm)
• DTMF tone generation / DTMF event RTP payload
• Local digit map • 3 lb 4 oz (1.49 kg)
• Low-delay audio packet transmission
• Hardware diagnostics Master Carton Quantity
• Adaptive jitter buffers
• Status and statistics reporting • Ten
• Packet loss concealment
• Acoustic echo cancellation Security1 Country of Origin
• Background noise suppression • Transport Layer Security (TLS) • Thailand
• Encrypted configuration files
Call Handling Features1 Warranty
• Digest authentication
• Shared call / bridged line appearance • 1 year
• Password login
• Flexible line appearance (one or more line keys can
• Support for URL syntax with password for boot
be assigned for each line extension) 1. Some of these features need to be supported by an
server
• Distinctive incoming call treatment / call waiting appropriate call / applications server
• HTTPS secure provisioning 2. Please visit http://www.polycom.com/techpartners.htm
• Call timer
• Support for signed software executables for a list of supported platforms
• Call transfer, hold, divert (forward), pickup
Power 3. Requires SIP version 3.1.3 Rev C or higher
• Called, calling, connected party information
• Built-in, auto-sensing IEEE 802.3af Power over 4. Optional AC Adapter 5-packs. Part Numbers / UPC
• Local three-way conferencing Codes
• One-touch speed dial, redial Ethernet (Class 1)
• 2200-17877-001/610807690269 for NA, CALA,
• Call waiting • External universal input AC adapter (optional4; Taiwan
• Remote missed call notification 24V DC @ 500mA) • 2200-17877-002/610807690276 for Japan
• Intercom Approvals • 2200-17877-012/610807690283 for Australia /New
• Automatic off-hook call placement • FCC Part 15 (CFR 47) Class B Zealand
• Do not disturb function • ICES-003 Class B • 2200-17877-015/610807690290 for UK, Ireland, HK,
Singapore, Malaysia
• EN55022 Class B
• 2200-17877-016/610807693437 for Korea
• CISPR22 Class B • 2200-17877-022/610807693444 for China
• AS/NZS CISPR 22 Class • 2200-17877-122/610807690306 for India, Europe,
• VCCI Class B Rest of the World
• EN55024 Class B
• EN61000-3-2; EN61000-3-3; EN-61000-6-1
• ROHS compliant
• Anatel
Polycom Worldwide Headquarters
4750 Willow Road, Pleasanton, CA 94588
1.800.POLYCOM or +1.925.924.6000
www.polycom.com
© 2010 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are
registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form
or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
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