Presentation given at Handover project meeting 25.06.2010 at Patient Safety Center of the University Medical Center (UMC) Utrecht, The Netherlands

1. ToolBox
Hendrik Drachsler, Els Boshuizen,
Wendy Kicken, Slavi Stoyanov,
Marcel van der Klink
Open University of the Netherlands
Centre for Learning Sciences and
Technologies (CELSTEC)
25.06.2010, Handover meeting, Utrecht, The Netherlands
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2. ToolBox?
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3. ToolBox?
“Actually just a checklist and a course
design.”
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4. ToolBox?
“Actually just a checklist and a course
design.”
“An e-learning environment like
BlackBoard so that students can
study at any time.”
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5. ToolBox?
“Actually just a checklist and a course
design.”
“An e-learning environment like
BlackBoard so that students can
study at any time.”
“Something that creates an e-learning
course when exporting the collected
content.”
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6. ToolBox?
“Actually just a checklist and a course
design.”
“An e-learning environment like
BlackBoard so that students can
study at any time.”
“Something that creates an e-learning
course when exporting the collected
content.”
“An awareness raising medium to
disseminate importance of handover
training; the toolbox is the actual
intervention.”
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7. ToolBox?
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8. Some answers
Kaptain Kobold
http://www.flickr.com/photos/
kaptainkobold/3203311346/
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9. Some answers
Target group
Training specialists for handover procedures
in the EU
Kaptain Kobold
http://www.flickr.com/photos/
kaptainkobold/3203311346/
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10. Some answers
Target group
Training specialists for handover procedures
in the EU
Required functionalities
Communication facilities
Repositories for documents (literature,
articles, training designs, role games) Kaptain Kobold
http://www.flickr.com/photos/
kaptainkobold/3203311346/
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11. Some answers
Target group
Training specialists for handover procedures
in the EU
Required functionalities
Communication facilities
Repositories for documents (literature,
articles, training designs, role games) Kaptain Kobold
http://www.flickr.com/photos/
kaptainkobold/3203311346/
Objectives
Stage of concern: Awareness raising for handover issues -> Responsibility for
hands-on practice in the work setting (Student -> Senior staff)
Cultural differences in Europe
The role of medical professionals in handover situations
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12. More answers
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13. More answers
After analysis of 36 interviews with training specialists
and 94 questionnaires with medical professionals from
5 different European countries
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14. More answers
we found these experts (personas)
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15. More answers
Maria, Barcelona, ES
Coordinator of continuos
education institute
“People often think, that it is
training in handover that is the
major issue. It is not. We need
to put necessary structure,
regulations, guidelines policy,
and tools in place. We need to
create a culture of handover.”
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16. More answers
Janusz, Krakow, PL
Maria, Barcelona, ES
Surgery Department
Coordinator of continuos
education institute “There is no information flow
between hospital and GPs. Thus,
“People often think, that it is you need to improve handover
training in handover that is the practice from a system
major issue. It is not. We need perspective and afterwards train
to put necessary structure, people to these standards and
regulations, guidelines policy, objectives.”
and tools in place. We need to
create a culture of handover.”
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17. More answers
Janusz, Krakow, PL
Maria, Barcelona, ES
Surgery Department
Coordinator of continuos
education institute “There is no information flow
between hospital and GPs. Thus,
“People often think, that it is you need to improve handover
training in handover that is the practice from a system
major issue. It is not. We need perspective and afterwards train
to put necessary structure, people to these standards and
regulations, guidelines policy, objectives.”
and tools in place. We need to
create a culture of handover.”
Dirk, Nijmegen, NL
medical professional
“Handover is a very
important topic and badly
addressed in practice, thus
promoting of good handover
practices is most important.”
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18. Use case scenario
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19. Use case scenario
Great what a nice
website!
There is already quite
a lot of information
about handover and
how to design a
training for this topic.
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20. Use case scenario
Great what a nice Yeah, nice website but
website! there are some things
There is already quite missing with respect to
a lot of information our particular medical
about handover and domain.
how to design a
training for this topic. There are very
interesting materials on
the internet already that
should be added to the
website.
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21. Use case scenario
Great what a nice Yeah, nice website but
website! there are some things
There is already quite missing with respect to
a lot of information our particular medical
about handover and domain.
how to design a
training for this topic. There are very
interesting materials on
the internet already that
should be added to the
website.
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22. Use case scenario
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23. Use case scenario
Hm, it would be nice
when I could share all
these amazing content
with my workshop
participants. Maybe
they could also be able
to contribute content
and we could
communicate over the
ToolBox.
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24. Use case scenario
Hm, it would be nice Maria, there is even
when I could share all more video material on
these amazing content YouTupe; videos that
with my workshop make you really shocked
participants. Maybe and concerned.
they could also be able But have a look at that
to contribute content one, that is a nice
and we could introduction video for
communicate over the handover practices. I will
ToolBox. add it to the repository
and in the discussion
forum.
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25. Use case scenario
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26. Use case scenario
Hi Maria and Dirk, you
have very interesting
information in that
ToolBox. We still have
systematic challenges
with handover in
Poland. Maybe, I
could translate some
of your content to our
needs.
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27. Use case scenario
Hi Janusz, let’s make a
Hi Maria and Dirk, you first step and try to change
have very interesting the system from bottom
information in that upwards. We could create
ToolBox. We still have a Special Interest Group
systematic challenges on handover between
with handover in Krakow and Nijmegen in
Poland. Maybe, I the ToolBox. Let’s invite
could translate some persons from both
of your content to our institutions and exchange
needs. experiences on handover.
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28. Use case scenario
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29. Use case scenario
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30. Use case scenario
Dear Maria and Janusz I
guess you will be at Quality
& Safety in Healthcare
forum in Nice this year.
Should we organize a
workshop on handover to
disseminate the ToolBox
and introduce our
European Association on
Handover? I will create a
group space for the
participants.
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31. UML diagram of the ToolBox User prole
name
PersonalActivityStream
function
Web2.0Activities
contact-information
recentContributions
nationality
userAdjustments
organisations
expertise
Twitter
Linkedin
Facebook
Trainers tagcloud
Documents
Title
Description
Course
Users Date
participants
Rating
Tags
Language
Blog
Members
Repository
Title
AmountOfDocuments
Search Handover
Toolbox
Handover
Help information
Training
Newsletter designs
GroupActivityStream
Special
Web2.0 activities
interest
recentGroupActivites
latestUsers groups
Glossary
TermName
Discussion Denition
Agenda forums RelatedTerms
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32. Research objectives
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33. Research objectives
Creating a European community for Handover practices (Nurses,
GPs, Surgery)
Knowledge sharing and awareness raising on Handover practices
Definition of European standards and policies for Handover
practices
Analysis of the acceptance of Web 2.0 methods by medical
professionals
Development of a recommendation plugin for the ELGG environment
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34. Planed Outcomes
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35. Planed Outcomes
July - August 2010 - Development of the ToolBox
Begin of September 2010 - Organization of initial pilot groups
Begin of October 2010 - Workshop training for pilot groups
Mid of October 2010 - Publicly available version with core elements
Mid of October 2010 - Presentation of the Toolbox at the Brussels
meeting
November 2010 - Workshop for medical professionals
April 2011 - International workshop at Patient Safety Forum in
Amsterdam
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36. Thanks for your interest!
This silde is available here:
http://www.slideshare.com/Drachsler
Email: hendrik.drachsler@ou.nl
Skype: celstec-hendrik.drachsler
Blogging at: http://www.drachsler.de
Twittering at: http://twitter.com/HDrachsler
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