Vikas Rawat conducted a study on customer satisfaction towards the services of Evolve HR Solution for their MBA program. The study involved collecting data through a questionnaire from 100 customers in Lucknow. The findings showed a high level of customer satisfaction with Evolve HR's training, e-learning, and recruitment services. Some suggestions for improvement included strengthening customer relationship management and research to enhance existing features. Limitations included a limited scope within Lucknow and potential for biased responses. Overall, the conclusion was that Evolve HR Solution provides a quality job search platform and training services to meet customer needs.

1. SUMMER TRAINING PROJECT REPORT
ON
“A STUDY ON CUSTOMER SATISFACTION TOWARDS
THE SERVICES OF EVOLVE HR SOLUTION”
Towards partial fulfillment of
Master of Business Administration (MBA)
(Affiliated to DR. A P J Abdul Kalam Technical University, Lucknow)
Company Guide: Faculty Guide:
Ms. Nivedita Mr. D K Shukla
(HR Manager) (Assistant Professor)
Evolve HR Solution BBD NITM, Lucknow
Submitted by:
Vikas Rawat
M.B.A. 3rd Semester
Roll No. 2100540700108
SESSION 2022-2023
DEPARTMENT OF MANAGEMENT
Babu Banarasi Das
National Institute of Technology & Management
Sector 1, Akhilesh Das nagar, Ayodhya Road, Lucknow (U. P.), India

2. Introduction
 Customer satisfaction is a term frequently
used in marketing. It is a measure of how
products and services supplied by a
company meet or surpass customer
expectation.

3. COMPANY PROFILE
 Evolve HR Solutions (An opportunity to grow) is located
in Lucknow city and is happy to offer its expertise in
making a raw candidate an expert in his/her field.
Our tried and true system is based off over 7 years
of cumulative experience shared between our trainers.
We pride ourselves on setting up our candidates for
success in initial stage of carrier and are sure that
they will leave our sessions more prepared than they
have ever been before.

4. OBJECTIVES OF THE STUDY
 1. To study the level of customer satisfaction towards
Reculta Solutions Pvt Ltd in Lucknow City.
 2. To Study the customers requirement from the
Evolve HR Solution
 3. To Study customer opinion about services of
Evolve HR Solution
 4. To study the factors those satisfy and delight the
customer.

5. RESEARCH METHODOLOGY
The research undertaken was a descriptive research as it was
concerned with specific predictions, with narration of facts and
characteristics concerning a study on customer satisfaction of
Evolve HR Solutions Services in Lucknow
 Research Methodology- Descriptive research design
 Research Instruments- Questionnaire
 Sample Universe- Lucknow
 Sample Area – Lucknow
 Sample Unit- Customers of Evolve HR Solutions
 Sampling Technique- Convenience Sampling Techniques
 Sample Size- 100

6. FINDINGS
 1. Evolve HR Solutions has excellent percentage of
customer satisfaction according to the data analysis
and Interpretation.
 2. Most of the people are satisfied with its low E-
Learning Services and Training service provided by
Evolve HR Solutions
 3. Based on the Manpower, most of the people are
satisfied with it.
 4. Based on Recruitment, Training services, E-
Learning Services most of the people are satisfied
with it.

7. SUGGESTIONS
 Evolve HR Solutions has to implement good
customer relationship management strategy
that enhances customer satisfaction level.
 The company can undertake R&D to improve
the existing feature which helps to increase the
customer satisfaction.
 As such, Evolve HR Solutions should focus on the
aspects, which will enhance the customer
satisfaction and thus the market share.

8. LIMITATIONS OF THE STUDY
 The scope of study is limited to the respondents are
selected from in and around Lucknow,
 Measurement of customer satisfaction is complex subjects,
which uses non-objectives method, which is not reliable.
 The sample unit was also 100 respondents.
 There may be some biased response from the
respondents.
 Some respondents did not provide the full data.

9. CONCLUSION
 Evolve HR Solutions is the best job board. The Evolve HR
Solutions have best ATS resume software as per needs of job
researcher. The Evolve HR Solutions also help customers to
clear the interview with of expert, experts will conduct
webinar for customers. The staff of the Evolve HR Solutions also
helpful for the customers and employee’s problem related to
the management system.

10. THANK YOU