The document is a project report on the buying behavior of gold customers with regards to Tanishq, an Indian jewelry brand. It includes an executive summary, introduction on Tanishq, research purpose/problem/objectives, methodology used, findings and conclusions. The research aimed to understand why customers prefer buying gold from local retailers over Tanishq, despite Tanishq's product quality and services. Through interviews and a survey of 121 customers, the research found key factors like price, quality, service, design availability and store location/ambiance influence gold purchase decisions.