This cover letter and resume is from Andrea Morton who is applying for a customer service or data entry supervisor position. She has over 30 years of experience in various corporate roles from entry level to management. This includes experience in accounting, legal, medical, and financial industries. She also has experience as a teacher and personal assistant/caretaker. Her education includes some college credits but no degree obtained. She is looking to utilize her strong communication, organizational, and computer skills in a management level role.

1. Andrea Morton - Cover Letter and Resume - Page 1 of 3
Dear Hiring Manager and/or Decision Maker:
My name is (Ms.) Andrea R. Morton. Thank you for taking the time to consider me for your company. I’m loyal,
dedicated, and meticulously detailed. I’ve been a Teacher in both Charter and Private Schools. A special noteworthy
mention is that I personally Home-Schooled both of my own Daughters and each one of them was able to skip grade
levels through testing and advanced placement to their next levels.
Please allow me the opportunity to prove that I am a positive asset for you. Over 30 years of combined experience in
Corporate America from Entry Level to Management with the creative ability to overcome obstacles & exceed goals,
while maintaining professionalism. I’ve been employed in various industries of Corporate America ranging from
Accounting, Legal, Medical, and Financial which included serving as the Liaison between Management, Staff and
Clients – along with handling the Account Management from Back Office, Front Office, Customer Service, Retention
and Win-Back.
Please review the attached resume and e-mail me at readytobemybest@yahoo.com so we can discuss the details. I
appreciate your time in expediting this matter. I go above and beyond to make sure we get the job done right, the first
time! I'm eager to begin working with you. Please allow me the opportunity to prove that I am a positive asset for you.
Respectfully,
Ms.AndreaR.Morton
readytobemybest@yahoo.com
cc: Resume (Attached)

2. Andrea Morton - Cover Letter and Resume - Page 2 of 3
Ms. Andrea R. Morton
readytobemybest@yahoo.com
Career Objectives
Seeking a Customer Service Supervisor or Data Entry Supervisor position. Strongdesire to transition into Management.
Career Synopsis
 Typing Skills 78 wpm.
 Data Entry Skills over 14,000 keystrokes per minute.
 Microsoft Office. Data Entry. MAC/IBM/Dell/Apple Computers.
 Kronos. Enterprise. Trapeze. SAP. Windows, Word, Excel, PowerPoint
 Strong people skills,organizational abilities and computer skills.
 Extensive Customer Service background
 Executive AdministrativeAssistant. OfficeManager.Secretary. Data Entry Rep. Receptionist. Dispatcher.
 Accounts Payableand Receivable. Collections,includingSkip Tracing.
 IRS Tax Representative.
 Printers,Scanners, Copiers,Calculators/10-Key.
 Medical and Legal terminology.
Career Highlights/Work History
AEROTEK, Richardson, TX
DELINQUENCY SPECIALIST Jun 29, 2015 - Aug 04, 2015
 Reconciles processed work through heavy data input while verifyingentries and comparingsystem reports to balances.
 Charges expenses to accounts and costcenters by analyzinginvoice/expensereports; recordingentries through both computerized
and manual data input.
 Pays vendors by monitoringresidents’ payments, fines,and late fees as applicable.
 Schedulingcomputerized late fees and fines to be added as needed.
 Resolve purchaseorder, contract,invoice,or payment discrepancies and documentation; insuringcreditis received for outstanding
memos; issuingstop-payments or purchaseorder amendments.
 Reversal of misappropriated fines and fees.
 Maintains accountingledgers by verifyingand posting accounttransactions.
 Verifies vendor accounts by reconcilingmonthly statements and related transactions.
ATS/ETAN INDUSTRIES, Farmers Branch, TX
COLLECTIONS/CALL CENTER PROFESSIONAL Feb 13, 2015 - Apr 23, 2015
 Credit Card Collections,with data input of several different screens for Time Warner Cable.
 Collectpayments on pastdue Accounts usingcomputerized and manual data input in a production oriented environment.
 Obtainingauthorization of payments.
 Educate responsibleparties on the reason for the Collection.
 Negotiate reasonablepayment options.
 Servicing Accounts while handlinga high volume of incomingcallsin a fastpaced environment.
 Remainingtactful while usingability to handlechallengingsituations professionally and calmly.

3. Andrea Morton - Cover Letter and Resume - Page 3 of 3
MORTON'S PRIORITIES, Dallas, TX
PERSONAL ASSISTANT/CARETAKER Nov 08, 1994 - Dec 31, 2014
 Provided everything needed for the clientincludingphysician required medi cation;housing;clothes; food.
 Transportation to/from school and to/from healthcarefacilities as needed.
 Provided necessary documentation regarding clientas needed.
 Administered basic health careand medical treatments.
 Documented clienthealth and progress.
 Maintain clientinformation and servicerecords.
 Provided counsel,comfort and encouragement as needed.
 Developed plans for programs and services.
 Provided necessary documentation regardingclientas needed.
FOCUS LEARNING ACADEMY, Dallas, TX
SUBSTITUTE TEACHER Dec 21, 2008 - Jun 03, 2009
 Assistchildren individually and in groups,helpingthem to master assignments and reinforcelearning concepts.
 Supervisestudents in all areason campus and off campus duringfield trips.Instructed children in activities to promote soci al,
physical and intellectual growth.
 Create and maintain progress reports to school,parents,state and Board of Education as needed.
 Instructed children in activities to promote social,physical and intellectual growth.
 Conferred with staff and parents to maintain best interests of the children
BANK OF AMERICA CORPORATION, Charlotte, NC
OPERATIONS REP Apr 05, 1993 - Oct 13, 2005
 Major accomplishment on this job: HAND-CHOSEN because of meticulous detail mentality to AUDIT the entire company through
the eyes of the IRS!
 Managed new employees includinghiring,scheduling,training,supervision,monitoring and/or termination-as needed.
 Compiled and processed ALL Corporate America Tax Forms. Very heavy alpha and numeric data entry processingan extremely high
volume demanded and error-free production oriented environment.
 Various types of Accounting processingincludingAccounts Payable2-way matchingand processingexpense reports.
 Verifyingany and all payments usinga “check run” system and matched them with statements, batches and other written
correspondence-alongwith any information on the computer and microfiche.
 Collected deposits,payments and fees on financial accounts.
 Prepared documentation for contracts,transactions and regulatory compliance.
 Verified creditcard payments and authorizations.
BROADVIEW (also known as BRINKS), Irving, TX
CUSTOMER CARE REP Apr 29, 2002 - Feb 06, 2003
 UsingONE CALL RESOLUTION to ensure highest level of customer serviceon every call exceedingthe required time frame.
Addressed everything from Accounting to Trouble-shootingwith Follow-up.
 Handled everything from accounting& billingissues to actual troubleshootingthe alarms,includingDispatchingcalls to Supervisors,
Technicians,etc.
 Providelevel one support and assistanceto customers and field technical team.
 Served as liaison between branches,technical team and customers, includingcommunicatingboth internally with various
departments and externally as needed to technicians,etc.
Education
Skyline High School – Dallas, TX Graduated – Received H. S. Diploma – 1978
University of Texas – Arlington, TX Approximately 09 hours – 1978
University of North Texas – Denton, TX Approximately 12 hours -1979-80
Dallas County Community College District – Dallas, TX Approximately 30 hours – 1980 through 2012
Richland College, Dallas, TX Certification work completed in Networking/Computers - 1994