Every human interaction forms culture. Eric is talking about culture and how it is shaped in organizations. He discusses his experience working in different countries, cities, and organizations. The document focuses on creating a culture of feedback, learning from failures, empowering employees, and the importance of diversity and inclusion. It emphasizes that everyone is responsible for the culture they exist in and there are no innocent bystanders.

1. Culture
Every human interaction forms culture

2. Why is Eric talking about culture?

3. 10 Schools
Worked in 11 Countries
In 24 Cities
Worked for 50 Organisations

4. Non Profit For Profit ElectedGovernment

5. Merged 7 Councils,
£1.1 Billion, 21,000 Staff
Led 400 staff , £70 million
Led 24 teams

7. Where can you make a difference?

8. Be Kind
Being right is not enough
You are accountable
for how the other person feels

9. Feedback is hard to hear
Permission
Ask them to explain
Understand before you judge

10. What if they think I am dumb?
The killer of radical innovation
And effective risk management

11. What about the quiet people?

12. How people respond to failure

13. Reflection is the most powerful
way to learn

14. Permission

15. Control vs Influence

16. They

17. Aggressive learning

18. Science and Experience

20. Onboard with an eye towards friendship
Empower your team to find mutual
passions
Abolish They

21. The lonelier an employee
The poor the performance

23. Every idea starts fragile
The value of diversity of thought
SUN vs RAIN

25. People are classed as friend or foe,
quickly, with foe as the default in the
absence of positive cues

26. You can discover more about a person
in an hour of play
than in a year of conversation
Plato

29. ..a culture of honest, constructive and
engaged feedback..

31. Ego impedes learning.. With success, it
can blind us to our faults.. In failure it
magnifies each blow..

33. The safer and more valued people feel,
the more resilient they are in the face of
high demand and uncertainty

35. True failure is when you failed
to ask for help

36. Reward Collaboration

37. In Conclusion

38. “We are all pebbles. We can grow to be rocks,
through our actions and behaviours.
Each of us when thrown into a pond create ripples.
The stronger the ripples the stronger the impact.
Too much and we destroy. Too little and we have
no effect.”

39. 1. Who knows how to give you feedback?
2. Who knows what non work interest you have
3. How do you learn?
4. Who do you call ‘They Or Them?’
5. Who are the quietest people in the room and why?
6. How do you manage your Ego?

40. Everyone one of you are responsible for
the culture that you exist in

41. There are no innocent bystanders

42. ebrooke@enova.com
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