Chris is a highly experienced program director and consultant leader with expertise in program and change management, business transformation, organization design, and integrating mergers and acquisitions. He has led complex programs for major financial institutions and in the UK energy sector. Chris specializes in project management, change management, organization restructuring, strategy development and implementation. He has experience assisting clients with strategic and operational change programs including reengineering business processes and implementing new IT systems and business initiatives.

1. Chris Charlton MA (Cantab), MIoD, ACMA, MSI (Dip), PMP
Executive Summary
Chris is a highly experienced programme director and consulting leader. He focuses
on designing, delivering and assessing major global projects and change initiatives in
the financial services industry. Chris leads the PwC Financial Services People &
Change consulting team, which comprises experts in programme and change
management, training and development.
Chris works with a large number of financial institutions in the UK and overseas,
including many of the major European, US and Asian banks & insurance companies
including: Aviva, Development Bank of Singapore, Deutsche Bank, Dresdner Kleinwort, Prudential, RBS and UBS. In
addition, Chris has led a number of complex engineering & infrastructure design programmes in the UK energy sector
including UKAEA and BNFL and a range of private sector contractors such as Atkins, Taylor Woodrow and Serco.
Chris is a qualified project management professional (PMP), management accountant (CIMA), a member of the
Securities Institute (MSI(Dip)) and Institute of Directors (MIoD); and he is the author of the Financial Times book: “Euro:
Impact and Reality”, a practitioner’s guide to dealing with major change.
Areas of expertise
Chris specialises in a number of industry sectors, notably financial services, with particular expertise in:
• Project & programme management
• Business transformation & change management
• Organisation design & restructuring
• Integrating mergers & acquisitions
• Business, finance, IT & operations strategy development and implementation
Key experience
Chris’ assignments have focused on assisting clients set up and deliver major strategic and operational change
programmes, including strategy and organisation design & restructuring; business, finance, IT & operations
transformation; integrating mergers & acquisitions, business process reengineering, major IT systems implementations,
installation of programme management environments, and new business and customer service initiatives.
Examples of client programmes Chris has led include:
• Global Insurance Company: Programme Director, Global Shared Services Review Programme, including
supporting the internal director transition into his new role. The programme was split into a number of core global
functional workstreams including Finance & Risk, Human Resource, IT, Communications, Infrastructure &
Procurement; and a number of regional operations workstreams including North America, Asia-Pacific, Europe and
UK. The initial stages of the review identified potential savings to the business in the region of £200 million pa.
• European Bank: Programme Director, European Operations and IT Strategy Programme, including: 1) the design
and implementation of a new banking operating model across Europe and; 2) the installation and leadership of a
professional Programme Management Office (PMO) driving the co-ordination of £80 million portfolio of projects
across front office, finance, operations and IT.
1

2. • Global Insurance Company: Programme director, Galaxy Project: the design and delivery of a new operating
model and organisation structure for the Group, including three target components: 1) a small, activist Group Head
Office responsible for setting strategy, control and governance, monitoring performance and allocating capital; 2) the
creation of four strong regions with responsibility to deliver Group strategy and business growth; and 3) a shared
service model, facilitating the exploitation of operating synergies across the Group.
• Asian Retail & Commercial Bank: Programme director, Branch Transformation Programme, including 1) the
phased implementation of a new organisation structure; 2) the re-design of all 800 branch layouts to improve
customer and sales focus; and 3) the integration of previously acquired regional banks.
• US Investment Bank: Programme manager, UK acquisition and integration programme, including the analysis of
the target’s equity business, followed by the acquisition and integration of the two businesses.
• European Insurance Company: Programme management, European Financial Reporting Controls Framework
Programme: leading the rollout of a complex and leading edge financial reporting controls framework to all European
businesses located in 11 territories.
• UK Atomic Energy Authority: Programme director, CWS Design Alliance: leading an Alliance of eight private
sector companies to work as one integrated team to design a complex nuclear facility to a tight deadline. Following
this role, Chris was asked to review a major £1.2 billion decommissioning programme at one of the key UKAEA
sites.
• Global Bank: Programme manager, Euro Conversion Programme, including the design and management of the
conversion strategy and control of the conversion weekend itself during the introduction of the new currency. During
the implementation of the euro, Chris was deputy leader of the Cap Gemini financial services team, working with
over 15 major financial institutions responding to the challenge of the introduction of the euro. Chris’ work in this
area culminated in a request from the Financial Times to write a practitioners’ guide, published in 1998.
• UK Online Retail Bank: Project manager, Customer service enhancement project: increasing the capacity,
throughput and turnaround times of the contact centre and website. The project targeted a large range of
improvement opportunities, prioritising key initiatives to deliver enhanced value to the business
Prior to consulting, Chris has also held a number of key line management roles in the financial
services industry:
• European Bank: Chris was Vice President of Global Strategic Initiatives and a member of the Management
Committee for European Operations and IT of a European bank. Responsible for all major programmes of change,
including the programme management office
• Japanese Universal Bank: Reporting to the European CEO, Chris was corporate planning manager,
responsible for all strategic and operational development projects
• US Investment Bank: Reporting to the European CFO, Chris was Finance Change Manager, responsible for
managing projects to enhance the analytical and management processes of European Finance functions including
trade analysis, MI, regulatory reporting, risk management and treasury.
2