The document provides 9 lessons for being a good communicator: 1. Listen actively by taking notes, avoiding misinterpretations, and asking questions. 2. Read actively by selecting important items, taking notes, and sharing reflections. 3. Write clearly by being concise, well-structured, and action-oriented. 4. Speak clearly by being prepared, using visual aids, and rehearsing in a natural style.

1. Neil Thomas
The concise Adair on communication and presentation skills
9 lessons to be a
good communicator
FreeDigitalPhotos.net By Gualberto107

2. 1) Take notes
2) No abusive interpretation
3) Ask questions
4) Listen to non-verbal elements
5) Don't select what your hear, interrupt, dream, be distracted or lazy, over-react to visual
stimuli
1. LISTEN actively

3. 1) Select must/should/might read items
2) Make notes
3) Reflex and share on reading
2. READ actively

4. 1) Plan and prepare
2) Style and tone: natural, vivid, objective
3) Content: concise, documented
4) Structure and layout: clear (4W1H), simple (stand alone headings, complex info in annex),
action-driven conclusion
3. WRITE clearly

5. Be
1) clear
2) prepared
3) simple
4) vivid
5) natural
6) concise
4. SPEAK clearly

6. 1) Profile the occasion, audience, location
2) Set up SMART objectives
3) Plan (clear start, middle, end, questions)
4) Use visual aids (professional, legible)
5) Rehearse (but keep natural)
5. PRESENT with energy

7. DON'T
1) get personal
2) argue by analogy (break down)
3) make excuse
6. ARGUE with strategy
4) draw irrelevant conclusions
5) reduce to absurdity
6) end up with no decision/action (let's give it more thought...)
7) over generalize or misuse statistics

8. 1) Prepare (profile situation, consult others...)
2) Set up a goal (tackle weaknesses, enhance ability...)
3) Convey something of help/value to the receiver (be constructive)
4) Listen
5) Be consistent with past/future
6) Follow-up
7) Show example
7. COACH with agility

9. 1) Engage, persuade : explain why
2) Set up roles, responsibilities, goals, deadlines
3) Answer questions/needs
4) Show example
8. BRIEF with persuasion

10. 1) Set up clear purpose
2) Prepare (print/read/share useful documents before...)
3) Have a timetable and agenda
4) Guide
5) Summarize and distribute responsibilities and deadlines for actions
9. MEET with efficiency