How many times did you have to handle unsatisfied guests on the excursion because you didn't organize things well? In order to avoid the problems that can occur when planning and organizing a group excursion. I will list some advice that can help all tour operators (no matter if they are start-ups or already established ones) that want to enhance their business. Read more about it on our blog: http://blog.itravelsoftware.com/ and our website: http://www.lemax.net/

1. #6 advice on how to
manage a successful
group excursion

2. ?
How many times have you had it happen that your
clients were dissatisfied with the organization of your
excursion?

3. ?
Did it they get the wrong room or were they not
informed about changes made in the schedule (or
something similar)?

4. How to avoid problems that can occur when planning
and organizing a group excursion?
?

5. Here is a list of some tips that can help all tour
operators in organizing excursions.

6. #1
Create an quality itinerary

7. Good presentation of the services that you
are offering is the key to success!

8. #2
Make a list of all passengers

9. Check your passengers’
information, make corrections if
needed and centralize them in
one place if possible.

10. #3
Check with all of your suppliers and call them
to double check

11. Verify the
availability of all
the services
provided by
your suppliers
and get their
confirmation.

12. a) Seat and allocation list - you do not want
to put your customers in a situation when they
are confused and rowdy

13. b) Rooming list - in order to prevent
misunderstandings about rooms, this is a
common case

14. c) List of additional requirements - every customer has
different demands, try to have a personalized approach to
everyone

15. #4
Send reminders to your passengers via e-
mail/mobile texts

16. You could send it via e-
mail, text message or by
post and it should contain
information about the
departure time and place,
trip schedule, reminder of
the documents etc.

17. Stick to the excursion schedule / itinerary
#5

18. The most important thing
is that your passengers
are familiar with all the
changes in the
schedule to avoid any
misunderstandings!

19. Get feedback from your passengers
#6

20. Your customers’
feedback can be
a great source of
improvement, you can
either ask them directly
or give them a
questionnaire.

21. In order to succeed it would be helpful to
have excursion booking software that
supports everything mentioned above!

22. The goal is: organize things in the
best way and get happy and
pleased customers.
The solution can be in good
software.

23. We cannot influence external circumstances but what we
can do is try to organize things the way mentioned in the
article, so that risks are reduced to a minimum.

24. YES, we do create, advise, educate, train, provide and
implement integrated comprehensive business solutions
based on information technologies!

25. Know more about us!
Blog article „10 reasons why tour operator software implementation fails”:
http://blog.itravelsoftware.com/2014/05/how-to-manage-a-successful-group-excursion/
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Visit how iTravel Software can help you implement your travel software change:
http://www.itravelsoftware.com/
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