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5 wrong ways to 
implement NPS
1.
After contacting 
help desk
In stead ask.. 
Customer Effort Score CES 
or 
if the issue was resolved and if the 
customer is happy with the help desk 
experience
2.
Conducting NPS 
multiple times a day 
for the same customer
3.
At first login
4.
Using a scale other 
than 0 to 10
5.
Only asking the score 
To know why the customer gave the score 
you need also an open-ended question
Here is an example of a 
good NPS question set 
How likely are you to recommend XYZ to 
a family member, friend or colleague? 
0 - 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 
Why did you give that specific score?
etuma

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NPS gone wrong - 5 implementation mistakes