The document outlines Etuma's feedback analysis API, which offers topic and sentiment analysis for enterprises without visualization or reporting features. It provides various API options for integration and details the types of data analyzed, including discussion topics and sentiment ratings. Additionally, it emphasizes the technology behind the system, including advanced language processing capabilities and customization options.

1. ETUMA FEEDBACK API
MAKING SENSE OF CONVERSATIONS

2. This presentation is intended for companies requiring a topic and
sentiment analysis service without visualization and reporting.
If you are not familiar with Etuma’s service, please first view our
presentation Etuma Feedback Analysis Service for Enterprises at
etuma.com

3. ETUMA API:
How does it work?

4. Option A: SOAP/REST interface
Option B: Amazon Simple DB
Your
id + text field(s) Etuma
Application
Response time:
a few seconds
Amazon SimpleDB

5. ETUMA API:
What is returned?

6. Discussion topics - each feedback message may
have many topics

7. Discussion topics - each feedback message may
have many topics
Topic-level sentiment (negative, neutral, positive)

8. Discussion topics - each feedback message may
have many topics
Topic-level sentiment (negative, neutral, positive)
Whole feedback message sentiment

9. Discussion topics - each feedback message may
have many topics
Topic-level sentiment (negative, neutral, positive)
Whole feedback message sentiment
Keywords

10. ETUMA API:
Technology

11. Etuma Enterprise Feedback Analysis
Visualization Methods and Tools
• Multi-language mapping
Aggregation, Categorization, Filtering, Alarms &
• Industry-specific lexicons Presentation
Customer-specific customization
• Automatic feedback
Industry-specific Knowledge and Structure
categorization (Ontology), Multi-language mapping
• Automatic system learning
• Pure cloud implementation Sentiment Phrases
Name Entity
Recognition
• Simple web interfaces Synonyms Keywords
• One of the best Natural Morphology Syntax Correction
Language Processing (NLP)
engines in the world Rule-based NLP Engine
20 years of research and develoment
over 8 million lines of programming code, grammar and
language rules, lexicons, names, phrases and idioms

12. READY TO GET STARTED?

13. READY TO GET STARTED?
VISIT ETUMA.COM
FOR MORE DETAILS
AND TO REQUEST A FREE TRIAL