The document outlines a strategy for creating a hybrid workplace where employees can work both from home and the office. It highlights examples from companies like Microsoft, Amazon, and Citigroup, and provides five steps to develop a successful hybrid model, focusing on clarity of benefits, exploring existing models, and ongoing evaluation. The aim is to enhance employee satisfaction, productivity, and cost-effectiveness through flexible work arrangements.

1. Hong Kong – Shanghai – Beijing – Singapore – Bangkok – Dubai – London – Los Angeles – Mexico City – Cebu
www.pacificprime.com/corporate
5 steps to build a hybrid
workplace strategy

2. Pacific Prime Simplifying Insurance 2
A hybrid workplace is one where employees split their time working from home and from the office. There is no
fixed approach to hybrid working as it can encompass various models.
Hybrid workplace 101
Working from the office
Working from home
Hybrid
workplace

3. Pacific Prime 3
Simplifying Insurance
S
i
m
p
l
i
f
y
i
n
g
I
n
s
u
r
a
n
c
e
Hybrid workplace models
Amazon
Local Brokers: OWC/ISI
• Local, Regional, License?
• Not All Insurers
• IT?
• Stability?
Direct Through Insurer:
TieCare, MSH
• Profit driven
• One option – not impartial
Here are some hybrid workplace model examples from leading companies:
Microsoft employees will
be able to work from home
for at least 50% of the time
– though employees will
also be able to increase
their remote working
schedule provided they get
manager approval for their
request.
Amazon has 3 baseline office
days (decided by individual
leadership teams). Employees
will also get 4 weeks annually
to be fully remote from a
domestic location and can
apply for an exception from a
VP to be a primarily remote
worker.
Most of Citigroup works 3 days
in the office (expected 50%
split between remote/hybrid
and being in the office). But
this is not available to all
departments and employees.
What’s more, some employees
can continue working remotely
5 days a week.

4. Pacific Prime Simplifying Insurance 4
So, how can you create a
hybrid workplace?
4

5. Pacific Prime Simplifying Insurance 5
1. Be clear on the benefits of hybrid working
Hybrid working blends the structure and sociability of the office, with the independence and flexibility of working
from home. The main benefit is:
Employee Employer
More freedom regarding when and where
they can work, leading to an improved
work-life balance and greater job
satisfaction.
A happier workforce who are motivated,
productive, and loyal, which leads to
increased business outcomes and
lowered turnover costs.

6. Pacific Prime Simplifying Insurance 6
2. Explore hybrid workplace
models
As there is no fixed approach to hybrid working,
you can implement a model that works for you.
To get inspiration, look at what other
companies are doing.
Bonus: Being aware of industry best practices
ensures that your company stays ahead of the
curve.

7. Pacific Prime 7
Simplifying Insurance
S
i
m
p
l
i
f
y
i
n
g
I
n
s
u
r
a
n
c
e
Type of work being done
3. Determine the value of a hybrid workplace for your company
Did you shift to remote working during the pandemic? Use that as a starting point. You can also ask employees for
feedback. Moreover, consider the factors below to understand the value of a hybrid workplace for your company:
Understand your employees and
the work that’s being done, as
well as what is the best
environment for work. As a rule of
thumb, office days are best
reserved for collaborative work
and home days are for individual
work (particularly deep work).
Value of office space
Consider the office space you
currently have and set it up for
maximum impact. Presenting the
office as conducive to
collaboration and innovation can
make it part of the employee
experience and will help justify
the return to the office.

8. Pacific Prime Simplifying Insurance 8
4. Establish a hybrid workplace
model
Consider questions like:
● Will certain roles/departments always be on-site or
remote?
● Are there going to be baseline days for working from home
and working from the office? How will these days be
determined?
● Do employees have to ask for permission to work from
home more than a set number of days per week? If so, from
whom? How will the approval process be?
● How will you streamline communication between
employees working at home and those at the office?
● Is there going to be a COVID-19 vaccine requirement for
employees working from the office?
Disagreements between
stakeholders in the company?
Remember to negotiate trade-offs and
come up with integrative solutions.

9. Pacific Prime 9
Simplifying Insurance
S
i
m
p
l
i
f
y
i
n
g
I
n
s
u
r
a
n
c
e
5. Introduce a hybrid workplace
Launch a pilot program Measure the success Optimize for a full-scale launch
Focus on one department
to begin with and
remember to closely
monitor the program.
Happy employees (as a result of hybrid working)
are motivated, productive, and loyal. Check
whether absences fall and productivity and
retention rate rises to calculate ROI.
Fewer daily commutes will lower your carbon
footprint. Not only is this the most responsible
thing to do, but it can also attract talented staff.
A downsized office will mean lower rent and
operational costs, which can improve the bottom
line.
And more.
Refine your model,
introduce company-wide
policies, and communicate
the changes to all
employees.
Remember to evaluate the
program on a regular basis
to ensure it’s working
optimally.

10. Pacific Prime Simplifying Insurance 10
Consult an employee benefits specialist
If you’d like to learn more about hybrid workplace
models or any other employee benefits trends,
please get in touch with us. As a global insurance
brokerage and employee benefits specialist,
we’re up to date with the latest trends and can
help you design, implement, manage, and
optimize your employee benefits offerings.
Arrange a free consultation with a member of our
corporate team today!