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Surah Hujuraat
Crucial Conversations and Crucial Confrontations
Dr. Kanwal Kaisser
If two parties among the Believers fall into a quarrel, make ye peace between
them: but if one of them transgresses beyond bounds against the other, then
fight ye (all) against the one that transgresses until it complies with the
command of Allah; but if it complies, then make peace between them with
justice, and be fair: for Allah loves those who are fair (and just).
ْ‫ي‬َ‫ب‬ ‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬ ‫وا‬ُ‫ل‬َ‫ت‬َ‫ت‬ْ‫ق‬‫ا‬ َ‫ين‬ِ‫ن‬ِ‫م‬ْ‫ؤ‬ُ‫م‬ْ‫ال‬ َ‫ن‬ِ‫م‬ ِ‫ان‬َ‫ت‬َ‫ف‬ِ‫ئ‬‫ا‬َ‫ط‬ ‫ن‬ِ‫إ‬ َ‫و‬‫ا‬َ‫م‬َُُ‫ن‬‫ا‬َ‫م‬ُ‫ه‬‫ا‬َ‫د‬ْ‫ح‬ِ‫إ‬ ْ‫َت‬‫غ‬َ‫ب‬ ‫ن‬ِ‫إ‬َ‫ف‬ ۖ
‫ى‬َ‫ل‬َ‫ع‬ِ‫إ‬ َ‫ء‬‫ي‬ِ‫ف‬َ‫ت‬ ٰ‫ى‬َّ‫ت‬َ‫ح‬ ‫ي‬ِ‫غ‬ْ‫ب‬َ‫ت‬ ‫ي‬ِ‫ت‬َّ‫ال‬ ‫وا‬ُ‫ل‬ِ‫ت‬‫ا‬َ‫ق‬َ‫ف‬ ٰ‫ى‬ َ‫ر‬ْ‫خ‬ُ ْ‫اْل‬ِ َّ‫اّلل‬ ِ‫ر‬ْ‫م‬َ‫أ‬ ٰ‫ى‬َ‫ل‬ْ‫ت‬َ‫ء‬‫ا‬َ‫ف‬ ‫ن‬ِ‫إ‬َ‫ف‬ ۖ
‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬‫وا‬ُ‫ط‬ِ‫س‬ْ‫ق‬َ‫أ‬ َ‫و‬ ِ‫ل‬ْ‫د‬َ‫ع‬ْ‫ال‬ِ‫ب‬ ‫ا‬َ‫م‬َُُ‫ن‬ْ‫ي‬َ‫ب‬ُ‫ي‬ َ َّ‫اّلل‬ َّ‫ن‬ِ‫إ‬ َۖ‫ين‬ِ‫ط‬ِ‫س‬ْ‫ق‬ُ‫م‬ْ‫ال‬ ُّ‫ب‬ ِ‫ح‬
9
The Believers are but a single Brotherhood: So make peace and reconciliation
between your two (contending) brothers; and fear Allah, that ye may receive
Mercy.
ْ‫م‬ُ‫ك‬ْ‫ي‬ َ‫َو‬‫خ‬َ‫أ‬ َ‫ْن‬‫ي‬َ‫ب‬ ‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬ ٌ‫ة‬ َ‫و‬ْ‫خ‬ِ‫إ‬ َ‫ون‬ُ‫ن‬ِ‫م‬ْ‫ؤ‬ُ‫م‬ْ‫ال‬ ‫ا‬َ‫م‬َّ‫ن‬ِ‫إ‬َ‫و‬ َۖ‫ون‬ُ‫م‬َ‫ح‬ ْ‫ر‬ُ‫ت‬ ْ‫م‬ُ‫ك‬َّ‫ل‬َ‫ع‬َ‫ل‬ َ َّ‫اّلل‬ ‫وا‬ُ‫ق‬َّ‫ت‬‫ا‬
10
•When did I handle conflict well?
•When did it go wrong?
Conflict is an opportunity
Crucial
Conversations
Crucial Confrontations
Fight or Flight?
The Amygdala
Reason and Emotions
How do we typically handle crucial conversations
▫ We can avoid them
▫ We can face them and handle them poorly
▫ We can face them and handle them well
Why don’t crucial conversations tend to go well?
▫Emotions tend to rule
▫Your body physically reacts
▫We are under pressure
▫We are stumped
▫We act in self defeating ways
“Common” Crucial Conversations
▫Ending a relationship
▫Asking a friend to repay a loan
▫Giving the boss feedback about her behavior
▫Critiquing a colleague’s work
▫Talking to a team member who isn’t keeping
commitments
▫Talking to a colleague who is hoarding information
or resources
Why it is important to master crucial conversation skills
▫Kick Start Your Career
▫Improve Your Organization
▫Improve Your Relationships
▫Revitalize Your Community
▫Improve Your Personal Health
Assuming that others do things because its in their make-up
or they actually enjoy doing them and then ignoring any other
potential motivational forces - is a mistake.
Psychologists classify this mistake as an attribution error.
And because it happens so consistently across people, time
and places, it is called the
Fundamental Attribution Error
Crucial Conversations: Patterson, Grenny, McMillan, Switzler. 2002
8 Principles and
Skills
Get Unstuck
▪Spot the conversations that are keeping you stuck
▪Hold the right crucial conversation with CPR
Make It Safe
Apologize when appropriate
Contrast to fix misunderstandings
Create Mutual Purpose
Separate facts from stories
VillainَۖVictim Helpless
Some Questions??
▪Am I pretending not to notice my role in the
problem?
▪Why would a reasonable, rational, and
decent person do this?
▪What should I do right now to move toward
what I really want?
STATE My Path
▪STATE:
▫Share your facts
▫Tell your story
▫Ask for others’ paths (what)
▫Talk tentatively
▫Encourage testing (how)
STATE My Path
▪Am I really open to others’ views?
▪Am I confidently expressing my own views?
Explore Others’ Paths
▪Explore with added AMPPs:
▫Ask
▫Mirror
▫Paraphrase
▫Prime
The Pool of Shared
Meaning
Dark Waters
Silence Avoidance, Hints,
Sarcasm
Discrediting
others
Subtle
manipulation
Mutual
purpose? Mutual
respect?
Make it Safe
Start with the Heart
“It was narrated from Abu Hurayrah (RA) that a man said: O
Messenger of Allah‫,ﷺ‬ I have relatives with whom I try to keep in
touch, but they cut me off. I treat them well, but they abuse me. I
am patient and kind towards them, but they insult me. He‫ﷺ‬ said:
“If you are as you say, then it is as if you are putting hot ashes in
their mouths. Allah will continue to support you as long as you
continue to do that.”
(Muslim:2558)
Relationship Strength
Eman
Taqwah
26
27
Any questions?
FB: Hamaray Bachchay
Dr. Kanwal Kaisser
Twitter: Kanwal
Kaisser@HamarayBachchay
Telegram:
Hamaray Bachchay
Email:
hbheadoffice@ gmail.com
Website:
www.hamaraybachchay.com

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4. Surah Hujraat

  • 1. Surah Hujuraat Crucial Conversations and Crucial Confrontations Dr. Kanwal Kaisser
  • 2. If two parties among the Believers fall into a quarrel, make ye peace between them: but if one of them transgresses beyond bounds against the other, then fight ye (all) against the one that transgresses until it complies with the command of Allah; but if it complies, then make peace between them with justice, and be fair: for Allah loves those who are fair (and just). ْ‫ي‬َ‫ب‬ ‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬ ‫وا‬ُ‫ل‬َ‫ت‬َ‫ت‬ْ‫ق‬‫ا‬ َ‫ين‬ِ‫ن‬ِ‫م‬ْ‫ؤ‬ُ‫م‬ْ‫ال‬ َ‫ن‬ِ‫م‬ ِ‫ان‬َ‫ت‬َ‫ف‬ِ‫ئ‬‫ا‬َ‫ط‬ ‫ن‬ِ‫إ‬ َ‫و‬‫ا‬َ‫م‬َُُ‫ن‬‫ا‬َ‫م‬ُ‫ه‬‫ا‬َ‫د‬ْ‫ح‬ِ‫إ‬ ْ‫َت‬‫غ‬َ‫ب‬ ‫ن‬ِ‫إ‬َ‫ف‬ ۖ ‫ى‬َ‫ل‬َ‫ع‬ِ‫إ‬ َ‫ء‬‫ي‬ِ‫ف‬َ‫ت‬ ٰ‫ى‬َّ‫ت‬َ‫ح‬ ‫ي‬ِ‫غ‬ْ‫ب‬َ‫ت‬ ‫ي‬ِ‫ت‬َّ‫ال‬ ‫وا‬ُ‫ل‬ِ‫ت‬‫ا‬َ‫ق‬َ‫ف‬ ٰ‫ى‬ َ‫ر‬ْ‫خ‬ُ ْ‫اْل‬ِ َّ‫اّلل‬ ِ‫ر‬ْ‫م‬َ‫أ‬ ٰ‫ى‬َ‫ل‬ْ‫ت‬َ‫ء‬‫ا‬َ‫ف‬ ‫ن‬ِ‫إ‬َ‫ف‬ ۖ ‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬‫وا‬ُ‫ط‬ِ‫س‬ْ‫ق‬َ‫أ‬ َ‫و‬ ِ‫ل‬ْ‫د‬َ‫ع‬ْ‫ال‬ِ‫ب‬ ‫ا‬َ‫م‬َُُ‫ن‬ْ‫ي‬َ‫ب‬ُ‫ي‬ َ َّ‫اّلل‬ َّ‫ن‬ِ‫إ‬ َۖ‫ين‬ِ‫ط‬ِ‫س‬ْ‫ق‬ُ‫م‬ْ‫ال‬ ُّ‫ب‬ ِ‫ح‬ 9
  • 3. The Believers are but a single Brotherhood: So make peace and reconciliation between your two (contending) brothers; and fear Allah, that ye may receive Mercy. ْ‫م‬ُ‫ك‬ْ‫ي‬ َ‫َو‬‫خ‬َ‫أ‬ َ‫ْن‬‫ي‬َ‫ب‬ ‫وا‬ُ‫ح‬ِ‫ل‬ْ‫ص‬َ‫أ‬َ‫ف‬ ٌ‫ة‬ َ‫و‬ْ‫خ‬ِ‫إ‬ َ‫ون‬ُ‫ن‬ِ‫م‬ْ‫ؤ‬ُ‫م‬ْ‫ال‬ ‫ا‬َ‫م‬َّ‫ن‬ِ‫إ‬َ‫و‬ َۖ‫ون‬ُ‫م‬َ‫ح‬ ْ‫ر‬ُ‫ت‬ ْ‫م‬ُ‫ك‬َّ‫ل‬َ‫ع‬َ‫ل‬ َ َّ‫اّلل‬ ‫وا‬ُ‫ق‬َّ‫ت‬‫ا‬ 10
  • 4. •When did I handle conflict well? •When did it go wrong? Conflict is an opportunity
  • 6. Fight or Flight? The Amygdala Reason and Emotions
  • 7. How do we typically handle crucial conversations ▫ We can avoid them ▫ We can face them and handle them poorly ▫ We can face them and handle them well
  • 8. Why don’t crucial conversations tend to go well? ▫Emotions tend to rule ▫Your body physically reacts ▫We are under pressure ▫We are stumped ▫We act in self defeating ways
  • 9. “Common” Crucial Conversations ▫Ending a relationship ▫Asking a friend to repay a loan ▫Giving the boss feedback about her behavior ▫Critiquing a colleague’s work ▫Talking to a team member who isn’t keeping commitments ▫Talking to a colleague who is hoarding information or resources
  • 10. Why it is important to master crucial conversation skills ▫Kick Start Your Career ▫Improve Your Organization ▫Improve Your Relationships ▫Revitalize Your Community ▫Improve Your Personal Health
  • 11. Assuming that others do things because its in their make-up or they actually enjoy doing them and then ignoring any other potential motivational forces - is a mistake. Psychologists classify this mistake as an attribution error. And because it happens so consistently across people, time and places, it is called the Fundamental Attribution Error Crucial Conversations: Patterson, Grenny, McMillan, Switzler. 2002
  • 13. Get Unstuck ▪Spot the conversations that are keeping you stuck ▪Hold the right crucial conversation with CPR
  • 14. Make It Safe Apologize when appropriate Contrast to fix misunderstandings Create Mutual Purpose
  • 15. Separate facts from stories VillainَۖVictim Helpless
  • 16. Some Questions?? ▪Am I pretending not to notice my role in the problem? ▪Why would a reasonable, rational, and decent person do this? ▪What should I do right now to move toward what I really want?
  • 17. STATE My Path ▪STATE: ▫Share your facts ▫Tell your story ▫Ask for others’ paths (what) ▫Talk tentatively ▫Encourage testing (how)
  • 18. STATE My Path ▪Am I really open to others’ views? ▪Am I confidently expressing my own views?
  • 19. Explore Others’ Paths ▪Explore with added AMPPs: ▫Ask ▫Mirror ▫Paraphrase ▫Prime
  • 20. The Pool of Shared Meaning
  • 21.
  • 22. Dark Waters Silence Avoidance, Hints, Sarcasm Discrediting others Subtle manipulation
  • 24. Start with the Heart
  • 25. “It was narrated from Abu Hurayrah (RA) that a man said: O Messenger of Allah‫,ﷺ‬ I have relatives with whom I try to keep in touch, but they cut me off. I treat them well, but they abuse me. I am patient and kind towards them, but they insult me. He‫ﷺ‬ said: “If you are as you say, then it is as if you are putting hot ashes in their mouths. Allah will continue to support you as long as you continue to do that.” (Muslim:2558)
  • 28. FB: Hamaray Bachchay Dr. Kanwal Kaisser Twitter: Kanwal Kaisser@HamarayBachchay Telegram: Hamaray Bachchay Email: hbheadoffice@ gmail.com Website: www.hamaraybachchay.com