The document discusses trends in cloud computing and SaaS adoption. It provides an overview of 360Facility, a SaaS provider for managing properties, people, and assets. It then discusses trends in cloud computing and SaaS, including increasing adoption rates. Finally, it outlines considerations for implementing a SaaS solution, such as defining requirements, change management, integration, and administration.

1. Following the SaaS path to Manage
your Property, People and Assets
IMPROVE CUSTOMER
SATISFACTION
360Facility
LOWER OPERATING September 16, 2011
COSTS
MAXIMIZE ASSET VALUE

2. What’s not on the resume
• Chicago last 12 years – Originally Michigan
• Interests
– Reading, Basketball, Golf, Football, Guitar
• 4 Daughters and a wonderful wife

3. Agenda
• 360Facility Overview
• SaaS / Cloud Computing Trends
• Examples of SaaS Uses
– Life Cycle Asset Management (LCAM)
– Monitoring Critical Equipment using SLA’s
– Asset Security for Critical Equipment
• Implementing your SaaS solution

4. Agenda
• 360Facility Overview
• SaaS / Cloud Computing Trends
• Examples of SaaS Uses
– Life Cycle Asset Management (LCAM)
– Monitoring Critical Equipment using SLA’s
– Asset Security for Critical Equipment
• Implementing your SaaS solution

5. 360Facility Overview
360Facility provides Software as a Service (SaaS) to
manage your Properties, People, and Assets
• 100% Web-native
– No Hardware to Buy
– No Software to Install
– Fast Installation (days and weeks)
• 100% SaaS since inception in 2000
• 100% Self Funded and Privately Held
• > 97% Customer Retention Rate

6. 360Facility: Overview
• Changes since first FM Asia Summit (2009/2011)
Area 2009 2011
Countries 24 56
Locations 56,000 68,000
SQFT/SQM 700MM/65MM 880MM/82MM
• Customer base:
– 20 + with 5,000,000 sqft or more
– 10+ with 10,000,000 sqft or more

7. SaaS / Cloud Computing Trends

8. SaaS / Cloud Computing Trends
• Social Media
• US - Facebook.com
• US - Twitter
• RenRen.com
• Continued investments. Large US Market Leaders
• Salesforce (CRM)
• Microsoft
• Oracle
• Apple

9. SaaS: Obstacles to implementation
• Obstacles to implementation in US
– No business requirements
– Concerns over security (dropped 8% from 2009 to 2011)
– Data Ownership
– Decline in “Met Expectations” (85% in 201 to 74% in 2011)
• Obstacles to implementation in China
– Security and privacy of data
– Low-touch and broad-scale makes it difficult to cultivate “guan xi”
– Timely Collections

10. SaaS: Obstacles to implementation
• Obstacles for internal IT groups
– Managing users
– SLA’s for your Vendors
– Data Export Capabilities

11. What Drives SaaS Adoption?
• Top 3 Reasons
– Reduce Staff Costs
– Reduce Infrastructure
– Support Unpredictable workloads, Mobile Devices
• Other: Easy and Quickly Adopted
– Increase speed of rollout
– “Single Platform” Technology Across Portfolios
– Easy Access – Web, Email, Text Message, Mobile Devices

12. Trends for SaaS Adoption?
• Is Implementing Cloud a Priority for your company?
– 79% - DEFINITE YES
(25% The top priority and 54% One of the top priorities)
• Shift AWAY Sunk Capital Investments
– NOTE: In House” software replacement more arduous
• SaaS will outgrow all other cloud services
– 37% adoption in in Enterprises 2011 growing to
50% by 2012 (Forrestor Research)

13. Trends for SaaS Adoption
Geography SaaS Budget Going
Adoption to SaaS
• China/Hong 21% 8.9%
Kong/India/Russia
• Japan/Australia/New 16% 6.5%
Zealand

14. SaaS: Open Standards Integration
Integration In
Integrated Applications Integration Out
Active Directory SSO
Service Requests
Schedule Maintenance Intranet Portal
Inspections
Inventory Call Center System
Asset Management
Timecard
Building Automation System
Approval Workflow
Incident Tracking
Portal Payroll System
…more
Financial System

15. The cloud in Asia Pacific
References
http://www.microsoft.com/asia/cloud/tools-resources/infographics.aspx?id=MicrosoftCloudComputing
http://softwarestrategiesblog.com/2011/07/24/predicting-cloud-computing-adoption-rates/
http://www.informationweek.com/news/services/saas/229300171

16. CASE STUDIES
TECHNOLOGY COMPANY: Asset Lifecycles
• Customer Requirement:
– Issue an Annual Life Cycle Cost Analysis Report for building
assets (chillers, boilers, generators, carpets, roofs, etc)

17. CASE STUDIES
• Challenge
– Some data available but no consistent method for capture
– Data not aggregated
– No easy way to take action

18. Project Profile: Software / Technology Provider
360Facility Life Cycle Asset Management
Enter in Required information
– Manufacturer
contacts
– Reference the
ASHRAE website
(www.ashrae.org)
Report for Inflation

19. Project Profile: Software / Technology Provider
360Facility Life Cycle Asset Management
Asset Value Listing
Data Entered Calculated

20. CASE STUDIES
• Benefit
– Now have consistency and easy access for data capture
– Aggregated data (Can now Measure and Manage)
– Actionable: Evaluated those coming to term and those that
have biggest cost impact and or risk

21. CASE STUDIES
FOOD INDUSTRY: Service Level Agreements
Customer Requirement:
– Meet and manage SLAs on Risk and Safety equipment such as
pressure valves, fire pumps, and dampers

22. CASE STUDIES
• Challenge
– FM provider has to show transparency of SLA’s (Provide
access to view their FM data)
– Financial Penalties for not meeting Service Level Agreement

23. Project Profile: Food Industry
Monitoring Customer SLAs on Safety Equipment
• Asset Dashboard
• Monthly On
Time/Overdue
• Open items are still
Tracked
• Track by Priority

24. CASE STUDIES
• Benefit
– Customers have built trust (full transparency to customer for
what they need to see)
– Easy way to analyze and take action and drill down into
issues
– Improved efficiencies and SLA’s by the vendor as it allowed
them to better analyze points of failure

25. CASE STUDIES
FINANCE/BANKING: Critical Equipment Management
Customer Requirement:
– Controlling critical equipment data (SLAs, Schedules)
– Require waivers for any changes to critical equipment

26. CASE STUDIES
• Challenge
– Segment out critical Assets from other customer reports
– Provide customer only changes to asset information
– Provide transparency to the customer on all data related
(again, financial penalties and financial gains for SLA’s)
– Needed access across the entire organization

27. Project Profile: Finance/Banking
Controlling Changes to Critical Equipment
• Asset Security Configuration
• Establish Asset Rank
• Enable Security by Rank for
customers only
• Custom Dashboard and
custom monthly reports

28. CASE STUDIES
• Benefit
– Transparency and Trust
– Forced changes to Standard practices for PMs
(improved processes so it wasn’t “check the box”).
– Means less downtime
– Catalyst BMS integration and increased efficiencies

29. Common Considerations
CONSIDERATIONS FOR IMPLEMENTING SaaS

30. Implementing your SaaS solution
• Clearly define your Requirements
• Short Term Requirements
• Long Term Requirements (Scale your size and business needs)
• Know and define Change Management ahead of time
• Management Support
• Clearly articulate benefits (Value and competitive efficiencies vs.
cost reduction)
• Define appropriate training and support

31. Implementing your SaaS solution
• Setup and licensing/services Cost
• Integration to Existing Systems
• Logon Requirements (e.g. SAML/SSO)
• Financial Integrations, BMS, etc.
• Device utilization in the field (Mobile)
• Designate your System Admin and TRAIN
• Primary Contact
• Manage Data (e.g. work types, translations)
• Internal Training and Support

32. Thank You
Kevin Dolhay – kdolhay@360facility.com
www.360Faciltiy.com 847.425.3600
Base SaaS Package Add On SaaS Modules