Krish shankar
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The document discusses employee engagement and effectiveness at a telecommunications company. It describes challenges in attracting top talent in a growing industry and initiatives taken to increase productivity, engagement, and retention. These include designing meaningful work, increasing business literacy, and linking compensation to business goals. Key factors for success are aligning employee actions with strategy through performance management and rewarding individual and business unit performance.
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Rajesh Sehgal
The document summarizes the key aspects of using a balanced scorecard approach to drive excellence and performance in an organization. It discusses the four perspectives of a balanced scorecard - financial, customer, internal business processes, and learning and growth. It provides examples of key result areas and metrics that can be used for different roles like project manager, senior project leader, and project leader to evaluate performance across these four perspectives.
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This document discusses a balanced scorecard framework used by companies for strategic planning and performance measurement. It begins by acknowledging those who supported the author's MBA project. It then provides an introduction to balanced scorecards and their key features. The main body explains the four perspectives of a balanced scorecard: financial, customer, internal business processes, and organizational capacity. It discusses what each perspective measures and how they are related. The conclusion reiterates that the four perspectives provide a framework for describing business strategy and linking objectives across levels of an organization.
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Krish shankar
- 1. From Employee Engagement to Employee Effectiveness
- 2. Telecom Challenge…. >> A dynamic, competitive, growing industry... >> High Employee intake…. >> Attracts Top Talent… OUR CHALLENGE Engagement Effectiveness Productivity
- 4. Employee Engagement – What is it? Engagement is the extent to which employees commit to something or someone in their organization, how hard they work, and how long they stay as a result of that commitment Organization Strategy Rational Commitment The extent to which employees believe that managers, teams, or organizations have their self-interest in mind (financial, developmental, or professional) Emotional Commitment The extent to which employees value, enjoy, & believe in their jobs, managers, teams, or organizations. Two Commitment “Types” EMPLOYEE ENGAGEMENT DRIVERS Qualities of Direct Manager Qualities of senior leadership Compensation plan Benefits plan Employee Engagement Levers Discretionary Effort Intent to Stay Performance Retention Outputs of Commitment Employee willingness to go “above and beyond” the call of duty Employee desire to stay with the organization Organizational Benefits of Commitment On-boarding Day-to-day work Learning and development Organizational culture
- 7. Critical Success Factors EE to link to key business drivers : our “Recipe for Success” Design meaningful & challenging work that have a clear line of sight to business results Infuse flexibility, autonomy, & accountability into work processes & into the overall culture of the organization Increase the business literacy of the workforce to help employees better understand how their work contributes to the success of the organization
- 9. Think Fresh, Deliver More… We at Airtel always think in fresh & innovative ways about the needs of our customers. We deliver what we promise & go out of our way to delight the customer with a little bit more. Team Rooms & Surveys Employee Communication Forums Plus 1 Initiative to delight the customer, fresh ideas Brand Promise communicated through Brand Essence Workshops Leading Industry Innovation through user friendly products & services
- 10. Strategy to Aligned action: KRA Format People & Org Development Process Customer Financials Weightage Breakfree 100% 90% 80% KPI Area Measures of Completion Key Objectives / Strategies / Projects Business Unit / Circle Designation / Department Employee Code Employee Name / Code Performance Management System