3 Steps to Creating
Exponential Growth Using
Referral Campaigns
and
Logan Volkers
Chief Operating Squatch
Referral SaaSquatch
Dan McGaw
Founder & CMO
Effin Amazing
Who’s presenting today?
The Pillars of Referral Marketing
Program Structure
▸ Userbase
▸ Incentive
▸ Goal-post
User Experience
▸ Discovery
▸ Sharing
▸ Onboarding
Shoeboxed Example
Shoeboxed Example
Shoeboxed Example
Shoeboxed Example
Logan Brandon
Shoeboxed Example
Shoeboxed Example
Shoeboxed Example
Shoeboxed Example
Shoeboxed Example
Airbnb
Sharing
Stats
The Pillars of Referral Marketing
Program Structure
▸ Userbase
▸ Incentive
▸ Goal-post
User Experience
▸ Discovery
▸ Sharing
▸ Onboarding
3 Steps to Creating
Exponential Growth Using
Referral Campaigns
and
Previously	VP	of	Growth	at	CodeSchool.	
Increased	revenue	400%	and	users	by	1000%	in	
18	months.
Who Am I?
Previously	Head	of	Marketing	at	Kissmetrics.	
Helped	increase	leads	330%	in	90	days	and	
traffic	by	50%	in	5	months.	
Who Am I?
As	a	consultant	I	have	helped	over	12,000	
animals	get	adopted	into	a	new	home	in	1	year.
Who Am I?
Now	as	CMO	of	Effin	Amazing,	I	have	helped	
dozens	of	brands	learn	how	to	measure,	
optimize	and	grow	their	business.
Who Am I?
Two typical ways a potential customer
will hear about your business.
Your business is calling, advertising,
marketing or emailing potential customers.1
Customers are acting on your behalf to tell
people about your business and services2
Customers are acting on your
behalf to tell people about your
business and services
21
Your business is calling,
advertising, marketing or emailing
potential customers.
Customers are acting on your
behalf to tell people about your
business and services
1.6%%.4%
Your business is calling,
advertising, marketing or emailing
potential customers.
Customers are acting on your
behalf to tell people about your
business and services
1.6%%.4%
Your business is calling,
advertising, marketing or emailing
potential customers.
Thats 400% more conversions!
Customers are acting on your
behalf to tell people about your
business and services
1.6%%.4%
Your business is calling,
advertising, marketing or emailing
potential customers.
Obviously we are gonna talk about number 2!
The act of referring someone or something for
consultation, review, or further action.
Referral Definition
The act of referring someone or something for
consultation, review, or further action.
Referral Definition
Also known as word of mouth
Doesn't matter what you call it
Dropbox
Dropbox
100k registered users to 4M registered

users in just 15 months.



That’s a 3900% growth!
Three things we need to crack the
code of referral conversions
Three things we need to crack the
code of referral conversions
1
2
3
Happy Customers
Reciprocal Incentives
Reproduction
HAPPY CUSTOMERS
1
Product Market Fit
Segmentation
Segmentation
Highest LTV
Segmentation
Highest LTV
Large Social

Following
Segmentation
Highest LTV
Large Social

Following
In Target 

Vertical
Segmentation
Highest LTV
Large Social

Following
In Target 

Vertical
Low Support

Ticket Volume
Segmentation
Highest LTV
Large Social

Following
In Target 

Vertical
Low Support

Ticket Volume
Engaged User
Segmentation
Highest LTV
Large Social

Following
In Target 

Vertical
Low Support

Ticket Volume
Engaged User
Located in 

Target Region
Segmentation
Highest LTV
Large Social

Following
In Target 

Vertical
Low Support

Ticket Volume
Engaged User
Located in 

Target Region
Product Market Fit
RECIPROCAL INCENTIVES
2
Reciprocal Incentives
Reciprocal Incentives
Free download
Reciprocal Incentives
Free download

Free for limited time
Free download

Free for limited time

Promotional item
Reciprocal Incentives
Free download

Free for limited time

Promotional item

Large discount
Reciprocal Incentives
Free download

Free for limited time

Promotional item

Large discount

Additional storage
Reciprocal Incentives
Free download

Free for limited time

Promotional item

Large discount

Additional storage

Points
Reciprocal Incentives
Free download

Free for limited time

Promotional item

Large discount

Additional storage

Points

Cash
Reciprocal Incentives
Code School Example
Hall Pass 

Campaign

Two days free if you did not
become a paying member in first
7 days.
Code School Example
Hall Pass 

Campaign

Two days free if you did not
become a paying member in first
7 days.
Get 2 additional days for every
friend who activates a Hall Pass
because of you
Code School Example
Code School Example
Hall Pass 

Campaign

Two days free if you did not
become a paying member in first
7 days.
Get 2 additional days for every
friend who activates a Hall Pass
because of you
Code School Example
60k registered users to 600k registered
users in just 17 months.
That’s 10x growth!
REPRODUCTION
3
http://en.wikipedia.org/wiki/Basic_reproduction_number
Basic Reproduction Number
http://en.wikipedia.org/wiki/Basic_reproduction_number
Basic Reproduction Number
R = ?
Disease Transmission
Measles	 12–18

Smallpox	 	 5–7

Polio	 	 5–7

HIV/AIDS	 	 2–5

SARS	 	 2–5

Influenza 2–3
Basic Reproduction NumberBasic Reproduction Number
R = 3
Basic Reproduction NumberBasic Reproduction Number
R = 3
Basic Reproduction NumberBasic Reproduction Number
R = 3
Basic Reproduction NumberBasic Reproduction Number
R = 3
Basic Reproduction Number
R = 3
Basic Reproduction Number
Basic Reproduction Number
R = 3
Basic Reproduction Number
1 user turns into 130 users at
an R3 in 30 days.
Accomplishing an R3
Delivery Methods

Text message

In Application

Email

Social media
In Text
In Text
In Text
In Text
Grew by 1,000,000 users per week
In Application
In Application
In Application
In ApplicationIn Application
In ApplicationIn Application
Activation email
In Email
Activation email
In Email
Activation email
In Email
Production email
Activation email
In Email
Production email
In Social Media
Landing Page
Traffic
Traffic
Traffic doubled every month
$25 Conversion
$9 Follow Up Conversion
$9 Follow Up Conversion
$9,000 investment returned last click
attribution of $122,280.
$9 Follow Up Conversion
Return on investment grew to over
$500,000 in 17 months.



55x Return on investment!
BONUS SECTION
+
What are the Biggest Killers?
What are the Biggest Killers?
What are the Biggest Killers?
What are the Biggest Killers?
Wouldn’t it be great to get our
personalized opinion of
exactly what to do to help
your unique situation?
?
We have been partnered with Effin for over a year. Dan and his team have been fun,
professional and amazing for our business.
Brian Wendel | Founder & President | Forks Over Knives
“
Leverage our teams 17 years of experience and save yourself weeks
or months of making mistakes because of a misguided strategy.

Get a 45 minute strategy session with us for free!

Send an email to Sweeney@AmazingCorps.com now to schedule.
FREE STRATEGY SESSION
THANK YOU
www.effinamazing.com
An Analytics and Growth Consultancy
@DanielMcGaw
Founder @EffinAmazing

3 Steps to Creating Growth Using Referral Campaigns