The document outlines three laws of workplace behavior from Bill Jensen's Simplicity Survival Handbook. Law 1 discusses how the number one behavior in business is moving tasks onto others' plates. Law 2 explains that work follows the path of least resistance, with people avoiding tasks and passing work along. Law 3 states that ease of use and reduced time demands can drive behavior as much as recognition and rewards. It provides guidance on embracing these laws, like clarifying priorities to push back workloads.
What Got You Here Won't Get You There: Leading the Next Generation in the Wor...Bill Sheridan, CAE
Like everything else, leadership is changing -- transforming, actually -- before our very eyes. Here's a look at the skills that the next generation of leaders will need to succeed.
Book summary - What got you here Won't get you thereNordiana Noordin
1. One of my all-time-favourite books.
2. My first attempt to summarise a book in a presentation form.
3. Works best for career advancement & life betterment.
What Got You Here Won't Get You There: Leading the Next Generation in the Wor...Bill Sheridan, CAE
Like everything else, leadership is changing -- transforming, actually -- before our very eyes. Here's a look at the skills that the next generation of leaders will need to succeed.
Book summary - What got you here Won't get you thereNordiana Noordin
1. One of my all-time-favourite books.
2. My first attempt to summarise a book in a presentation form.
3. Works best for career advancement & life betterment.
Case Number 39Andy Grove of Intel Entrepreneur Turned Executive.docxjasoninnes20
Case Number 39
Andy Grove of Intel: Entrepreneur Turned Executive
Andy Grove, one of the three founders of Intel Corporation, was asked three questions by Peter F. Drucker in a 1986 interview. The three questions appear below along with Dr. Grove’s responses.
QUESTION 1
If there were one thing to tell a young man or woman who starts out with their own new business and wants to build it, what is the one absolutely essential thing you would tell them?
If I had one shot at getting something into a person’s mind or heart in this situation, it would be the concept of submerging their own self and putting it behind the interests of the enterprise. They should not put themselves ahead of the enterprise. And I can’t say that emphatically enough. Whatever problems I have seen all come from people wanting to succeed personally, wanting to be right personally, wanting to win an argument personally, wanting an organization change to propel them ahead personally, without considering what impact that desire or that change has on the organization.
Particularly when you are in the small boat with a number of other people—close proximity and pressures are high and tension is high. Getting into the people’s mind that you won’t get there any faster by positioning yourself at the bow of the boat; you’ll only get there faster if you row faster and move the boat forward. If you can get this into the founding people’s hearts and minds, you have won automatically the majority of the battles that will come up.
The only thing that matters is the enterprise. You cannot succeed if the enterprise does not succeed. And if the enterprise succeeds, there will be enough success to go around and you’ll get your share. So, my admonishment to any person in that situation is, Don’t put your ego ahead of the enterprise, because you will lose. What is right matters, not who is right.
QUESTION 2
What did you have to learn to do and what did you have to learn not to do at the beginning, when the three of you sat down and began to build the company and the business? And then how did this change once the company was successful and very large?
The job [initially] was very simple conceptually. You needed to do a certain number of things today, a certain number of things tomorrow, and a certain number of things by the end of the month. And unlike in a company like Intel today, where we are very preoccupied with the process of how to do things, we knew what to do and somebody went and did it.
This lack of interest in the process of how you are doing things started to give way to more thought to the [formal] process maybe about three years into the life of the company. For the first three years, there was no game plan; people just did things that they were naturally attracted to, and very rarely did they collide. We only hired people with very specific skills; there was no training involved. We were concerned with people right from the very beginning of the company. The nature of the con ...
Millennials are not waiting for you to get your act together... If your processes and tools and communication are not simple and fast... They'll make them so, without you!
How People Work and how you can help them to give their bestRoderic Gray
Roderic Gray's book "How People Work and how you can help them to give their best" explains why people at work behave the way they do, and how managers, business students and consultants can get the best performance from their people and from themselves
MAKING OB WORK FOR ME WhatIsOBandWhyIsItImportan.docxcroysierkathey
MAKING OB WORK FOR ME
WhatIsOBandWhyIsItImportant?
THE VALUE OF OB TO MY JOB AND
CAREER
Theterm organizationalbehavior(OB) describesaninterdisciplinaryfielddedicatedto
understandingandmanagingpeopleatwork. To achieve this goal, OB draws on research and
practice from many disciplines, including:
Anthropology
Economics
Ethics
Management
Organizational theory
Political science
Psychology
Sociology
Statistics
Vocational counseling
HowOBFitsintoMyCurriculumandInfluencesMySuccess
AContingencyPerspective—TheContemporaryFoundationofOB
A contingencyapproach callsforusingtheOBconceptsandtoolsthatbestsuitthesituation,
insteadoftryingtorelyon“onebestway.” This means there is no single best way to manage
people, teams, or organizations. A particular management practice that worked today may not
work tomorrow. What worked with one employee may not work with another. The best or most
effective course of action instead depends on the situation.
Thus, to be effective you need to do what is appropriate given the situation, rather than adhering to
hard-and-fast rules or defaulting to personal preferences or organizational norms. Organizational
behavior specialists, and many effective managers, embrace the contingency approach because it helps
them consider the many factors that influence the behavior and performance of individuals, groups, and
organizations. Taking a broader, contingent perspective like this is a fundamental key to your success in
the short and the long term.
How Self-Awareness Can Help You Build a Fulfilling Career
The Stanford Graduate School of Business asked the members of its Advisory Council which
skills are most important for their MBA students to learn. The most frequent answer was self-
awareness.6 The implication is that to have a successful career you need to know who you are,
what you want, and how others perceive you. Larry Bossidy (former CEO of Honeywell) and
Ram Charan (world-renowned management expert) said it best in their book Execution: “When
you know yourself, you are comfortable with your strengths and not crippled by your
shortcomings. … Self-awareness gives you the capacity to learnPage 6 from your mistakes as well
as your successes. It enables you to keep growing.”9 They also argue that you need to know
yourself in order to be authentic—real and not fake, the same on the outside as the inside.
Authenticity is essential to influencing others, which we discuss in detail in Chapter12. People
don’t trust fakes, and it is difficult to influence or manage others if they don’t trust you.
As professors, consultants, and authors, we couldn’t agree more! To help you increase your self-
awareness we include multiple Self-Assessments in every chapter. These are an excellent way to learn
about yourself and see how OB can be applied at school, at work, and in your personal life. Go to
Connect, complete the assessments, and then answer the questions include ...
Case Number 39Andy Grove of Intel Entrepreneur Turned Executive.docxjasoninnes20
Case Number 39
Andy Grove of Intel: Entrepreneur Turned Executive
Andy Grove, one of the three founders of Intel Corporation, was asked three questions by Peter F. Drucker in a 1986 interview. The three questions appear below along with Dr. Grove’s responses.
QUESTION 1
If there were one thing to tell a young man or woman who starts out with their own new business and wants to build it, what is the one absolutely essential thing you would tell them?
If I had one shot at getting something into a person’s mind or heart in this situation, it would be the concept of submerging their own self and putting it behind the interests of the enterprise. They should not put themselves ahead of the enterprise. And I can’t say that emphatically enough. Whatever problems I have seen all come from people wanting to succeed personally, wanting to be right personally, wanting to win an argument personally, wanting an organization change to propel them ahead personally, without considering what impact that desire or that change has on the organization.
Particularly when you are in the small boat with a number of other people—close proximity and pressures are high and tension is high. Getting into the people’s mind that you won’t get there any faster by positioning yourself at the bow of the boat; you’ll only get there faster if you row faster and move the boat forward. If you can get this into the founding people’s hearts and minds, you have won automatically the majority of the battles that will come up.
The only thing that matters is the enterprise. You cannot succeed if the enterprise does not succeed. And if the enterprise succeeds, there will be enough success to go around and you’ll get your share. So, my admonishment to any person in that situation is, Don’t put your ego ahead of the enterprise, because you will lose. What is right matters, not who is right.
QUESTION 2
What did you have to learn to do and what did you have to learn not to do at the beginning, when the three of you sat down and began to build the company and the business? And then how did this change once the company was successful and very large?
The job [initially] was very simple conceptually. You needed to do a certain number of things today, a certain number of things tomorrow, and a certain number of things by the end of the month. And unlike in a company like Intel today, where we are very preoccupied with the process of how to do things, we knew what to do and somebody went and did it.
This lack of interest in the process of how you are doing things started to give way to more thought to the [formal] process maybe about three years into the life of the company. For the first three years, there was no game plan; people just did things that they were naturally attracted to, and very rarely did they collide. We only hired people with very specific skills; there was no training involved. We were concerned with people right from the very beginning of the company. The nature of the con ...
Millennials are not waiting for you to get your act together... If your processes and tools and communication are not simple and fast... They'll make them so, without you!
How People Work and how you can help them to give their bestRoderic Gray
Roderic Gray's book "How People Work and how you can help them to give their best" explains why people at work behave the way they do, and how managers, business students and consultants can get the best performance from their people and from themselves
MAKING OB WORK FOR ME WhatIsOBandWhyIsItImportan.docxcroysierkathey
MAKING OB WORK FOR ME
WhatIsOBandWhyIsItImportant?
THE VALUE OF OB TO MY JOB AND
CAREER
Theterm organizationalbehavior(OB) describesaninterdisciplinaryfielddedicatedto
understandingandmanagingpeopleatwork. To achieve this goal, OB draws on research and
practice from many disciplines, including:
Anthropology
Economics
Ethics
Management
Organizational theory
Political science
Psychology
Sociology
Statistics
Vocational counseling
HowOBFitsintoMyCurriculumandInfluencesMySuccess
AContingencyPerspective—TheContemporaryFoundationofOB
A contingencyapproach callsforusingtheOBconceptsandtoolsthatbestsuitthesituation,
insteadoftryingtorelyon“onebestway.” This means there is no single best way to manage
people, teams, or organizations. A particular management practice that worked today may not
work tomorrow. What worked with one employee may not work with another. The best or most
effective course of action instead depends on the situation.
Thus, to be effective you need to do what is appropriate given the situation, rather than adhering to
hard-and-fast rules or defaulting to personal preferences or organizational norms. Organizational
behavior specialists, and many effective managers, embrace the contingency approach because it helps
them consider the many factors that influence the behavior and performance of individuals, groups, and
organizations. Taking a broader, contingent perspective like this is a fundamental key to your success in
the short and the long term.
How Self-Awareness Can Help You Build a Fulfilling Career
The Stanford Graduate School of Business asked the members of its Advisory Council which
skills are most important for their MBA students to learn. The most frequent answer was self-
awareness.6 The implication is that to have a successful career you need to know who you are,
what you want, and how others perceive you. Larry Bossidy (former CEO of Honeywell) and
Ram Charan (world-renowned management expert) said it best in their book Execution: “When
you know yourself, you are comfortable with your strengths and not crippled by your
shortcomings. … Self-awareness gives you the capacity to learnPage 6 from your mistakes as well
as your successes. It enables you to keep growing.”9 They also argue that you need to know
yourself in order to be authentic—real and not fake, the same on the outside as the inside.
Authenticity is essential to influencing others, which we discuss in detail in Chapter12. People
don’t trust fakes, and it is difficult to influence or manage others if they don’t trust you.
As professors, consultants, and authors, we couldn’t agree more! To help you increase your self-
awareness we include multiple Self-Assessments in every chapter. These are an excellent way to learn
about yourself and see how OB can be applied at school, at work, and in your personal life. Go to
Connect, complete the assessments, and then answer the questions include ...
Future of Work: 2015-2020: Unleashing You. Making the Future Work. Now.Bill Jensen
Groundbreaking global study:
Rather than add to all the hype...
We studied what it will take to make the future actually work.
Among top findings:
• Our leaders are holding back the future
• Engagement, as we view it now, is so horribly incomplete that it is dangerous!
• Get ready for super-sized personal accountability!
Study sponsor: The Jensen Group, Search for a Simpler Way
For more: http://www.simplerwork.com
#futureofwork
There is an underground army of benevolent hackers out there saving business from itself, one back act at a time. You could be one of them. You should be one of them!
Ten quick slides...The highlights of Hacking Work by Bill Jensen and Josh Klein, "One of 2010's Top Ten Breakthrough Ideas" — Harvard Biz Review
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
2. Three
Laws
of Workplace
Behavior
from Bill Jensen’s Simplicity Survival Handbook
The Jensen Group
1 Franklin Place
Morristown, NJ 07960 USA
1 (973) 539-5070
bill@simplerwork.com
www.simplerwork.com
3. Why these three laws
are so damned important
Three reasons...
ᕡ
Companies and leaders keep designing plans,
structures, processes, hierarchies,
and compensation schemes to get you to do
morebetterfaster ever day.
Mostly, they completely ignore
one of the best ways
to get you do morebetterfaster
and meet more of your needs
at the same time.
ᕢ and ᕣ
You are being sucker-punched into doing
way more than your share of to-do’s.
In two different ways: 2 and 3.
The Jensen Group
1 (973) 539-5070
bill@simplerwork.com
www.simplerwork.com
7. ABOUT
Mr. Simplicity
THE BIO OF A SIMPLETON
Bill Jensen makes it easier to do great work.
He is today’s foremost expert on work complexity and cutting through clutter
to what really matters. Bill has spent the past two decades studying how work
gets done. (Much of what he’s found horrifies him.)
He is an internationally-acclaimed author and speaker who is known for
provocative ideas, extremely useful content, and his passion for making it
easier for everyone to work smarter.
His first book, Simplicity, was the Number 5 Leadership/Management book
on Amazon in 2000.
His latest books — The Courage Within Us and Disrupt! Think Epic,
Be Epic — reveal the secrets of success through bold ideas
and by unleashing your own greatness.
His next book is on the Future of Work
Bill is CEO of The Jensen Group, whose mission is:
To make it easier to do great work.
Among the Jensen Group’s clients are Bank of America, GE, NASA,
the US Navy SEALS, BBC, Philips Lighting, Chevron, the government of
Ontario, Pfizer, Merck, L’Oréal Italia, Johnson&Johnson, Guangzhou China
Development District, and the Swedish Post Office.
Bill's personal life fantasy is to bicycle around the globe via breweries.
The Jensen Group
1 Franklin Place
Morristown, NJ 07960 USA
1 (973) 539-5070
bill@simplerwork.com
www.simplerwork.com
•
•
•
1. Out of clutter, find simplicity
2. From discord, find harmony
3. In the middle of difficulty lies
opportunity
Albert Einstein
Three Rules of Work