Auto-rickshaws and taxis play an important role in Mumbai's transport system as feeders to mass transit. They comprise 15% and 5% of non-walking, non-train trips respectively. Reforms have been implemented, such as converting fleets to CNG and establishing driver cooperatives, but challenges remain. Proposed reforms include organizing an auto-rickshaw service, dedicating stands, and establishing inspection/maintenance and driver training facilities to address issues and better serve passengers and drivers.

1. Case Study of Reforms in Mumbai’s Auto-
rickshaw and Taxi Services
Mr. B. C. Khatua, IAS (Retd), Director, Mumbai Transformation
Support Unit (MTSU)

2. Overview of Mumbai’s transport system
Components of Mumbai’s Intermediate Public Transport
(IPT) sector
Key characteristics of auto-rickshaw and taxi services
Key challenges
Case study of taxi and auto-rickshaw reforms in Mumbai
- Reforms implemented
- Proposed reforms
Recommendations for future reforms
Structure of Presentation

3. Overview of Mumbai’s transport system

4. Mode Shares (no train, no walk) in
Mumbai, 2008

5. Mode Shares (no walk) in Mumbai,
2008

6. Mode Shares (all modes) in Mumbai,
2008

7. Contribution of IPT to an integrated public
transport system in Mumbai (feeder to train
stations)
Island City
Suburbs
MMR

8. Components of Mumbai’s IPT Sector

9. Key characteristics of auto-rickshaw
and taxi services in Mumbai (MMR)
Auto-rickshaws Taxis
Fleet size 1,70,000 45,000
Mode shares* (no
train, no walk)
15% 5%
Trip purposes • Feeder to mass
transport for work
commute trips.
• Occasional trips
for shopping,
recreation and
access to
airport/rail station
• Long distance
work commute
trips;
• Occasional trips
for shopping,
recreation, and
access to
airport/rail station
Major manufacturers Bajaj Hyundai; Maruti;
Premier Padmini
Fuel used CNG CNG
* From Mumbai Comprehensive Transportation Study

10. Key challenges facing the sector

11. Problems associated with unorganized
services

12. What types of reforms are required?

13. Case study of Auto-rickshaw and Taxi
reforms in Mumbai

14. Auto-rickshaw and Taxi sector reforms
Implemented

15. Auto-rickshaw and Taxi sector reforms
Proposed

16. Auto-rickshaws and taxis are an integral part of Mumbai’s
transport system, catering to the mobility needs of a large section
of population
Through the initiatives of the government, a few reforms have
been implemented which are providing benefits to both drivers
and passengers
However, challenges remain that need to be addressed through
following initiatives:
• Organized auto-rickshaw service
• Dedicated auto-rickshaw and taxi stands
• Vehicle inspection and maintenance facilities
• Driver training facilities
Conclusions