Discover the 3 most effective ways to integrate Slack and Zendesk for collaborating on Support tickets in 2023. Maximize your team's productivity with these easy-to-implement solutions.
Slack canvas Demo by Slack Community Milton Keynes Chapter and uploaded by Milton Keynes Community Chapter Leader Ankit Thakkar and Jason Pope is the speaker of this event. Increase your productivity by creating Slack canvas.
This session was hosted on 22nd June, 2023.
Companies are realizing incredible benefits by incorporating ChatOps into their incident management workflows. Slack channels provide hyper-effective means to alert teams of issues, take immediate action, and collaborate with clarity and urgency. It is for this reason that companies like Opsgenie, PagerDuty, and VictorOps have invested in integrating their incident management applications into Slack.
https://runfrictionless.com/b2b-white-paper-service/
Zendesk Integration With Salesforce .pptxCloud Analogy
At the point when deals and backing cooperate, your clients win. Zendesk's pre-fabricated combination with Salesforce provides your groups with a solitary perspective on your clients so you can have better discussions and close more arrangements.
Performance Management System - Perfomatix Client Case StudyPerfomatix Solutions
One of Perfomatix's clients is a Singapore-based performance management systems company, and they want a platform that aids people to translate information to insight that enables them to take the right actions, at the right time, collaborating with the right teams, with the right skills and in the right place.
The platform uses augmented analytics and behavior science, to enhance performance, leading to personal growth and organizational success.
Here's how Perfomatix team came up with the solution.
Slack canvas Demo by Slack Community Milton Keynes Chapter and uploaded by Milton Keynes Community Chapter Leader Ankit Thakkar and Jason Pope is the speaker of this event. Increase your productivity by creating Slack canvas.
This session was hosted on 22nd June, 2023.
Companies are realizing incredible benefits by incorporating ChatOps into their incident management workflows. Slack channels provide hyper-effective means to alert teams of issues, take immediate action, and collaborate with clarity and urgency. It is for this reason that companies like Opsgenie, PagerDuty, and VictorOps have invested in integrating their incident management applications into Slack.
https://runfrictionless.com/b2b-white-paper-service/
Zendesk Integration With Salesforce .pptxCloud Analogy
At the point when deals and backing cooperate, your clients win. Zendesk's pre-fabricated combination with Salesforce provides your groups with a solitary perspective on your clients so you can have better discussions and close more arrangements.
Performance Management System - Perfomatix Client Case StudyPerfomatix Solutions
One of Perfomatix's clients is a Singapore-based performance management systems company, and they want a platform that aids people to translate information to insight that enables them to take the right actions, at the right time, collaborating with the right teams, with the right skills and in the right place.
The platform uses augmented analytics and behavior science, to enhance performance, leading to personal growth and organizational success.
Here's how Perfomatix team came up with the solution.
Freshdesk_Admin & Agent_Fundamentals
By Alexandros Roumpakis
All you need to know, in order for you to use freshdesk as an Admin or Agent!
- Merging ticket properties
- Checking recent helpdesk activity
- Using To-Do Lists
- Private notes for internal sharing
- Dynamic content and placeholders
- Creating Scenarios
- Canned Responses
- Parent Child Ticketing
- Shared Ownership
- Service Level Agreements (SLAs)
And more..
Stay tuned for more slideshares!
A proud member of rapidbounce team https://rapidbounce.co/
ProposalRequirements document This is part 1 of the project, I .docxdenneymargareta
Proposal/Requirements document
This is part 1 of the project, I need part 2 of project which is the Test Matrix
Project Objective
Chatting or Teleconferencing is a process of using technology to bring human beings and their ideas together in spite of the geographical obstacles. A broadcast Chat server has two types of broadcasting and the first one is Public and for this case the message is broadcast to all connected users and the other one is Private and this means the broadcasting will be limited between two clients. Through the help of this chat server, the users can easily communicate and also
keep in touch
with each other. The
end user
s have the
capability
to share all kinds of information with other users also such as sending of various files, records and emails. The Broadcasting Chat Server Project that is required to run this project is JRE or the Java Run time Environment software and the users interact with the server through a Graphical User Interface.
Proposed System
The proposed system is a chat application that works in two forms and the first one is the List form. In this form, all the names of the systems connected to a network are
drafted
. These names can later be utilized for communication with the assistance of mouse event, or in simple language such as a click or a double click.
Secondly, there is the Chat form and it is called only when an element is selected from the List form. In this form, a connection is created between the host system and the selected system with the help of a socket. Additionally, all the end users will see other logged in user’s details very efficiently including their logged in time, time spent online and also their personal data like name and messages. The server will provide advanced security feature which will be maintaining the log in information of the users and the user’s list with details.
Broadcasting Chat Server Modules
Server Application:
The server application module handles the section of messages being sent and received by the broadcasting server. This module is associated with the SSL techniques and TCP/IP networking technologies. This module contains certain
intrinsic
logic’s which allow it to convey data about sent messages, appropriate routes of
dispatching
as well as receiving messages.
Client Application:
This module grants access to the user or the client to get logged in with
authentic
username and password. The client or the user of the system can go through the
definite
process of message sending in this category with other users of the system.
Software Requirements
· Oracle
· Jdk
· Eclipse
· Netbeans
· notepad
Hardware Requirements
· Hard Disk – 2 GB.
· RAM – 1 GB.
· Processor – Dual Core or Above.
· Mouse.
· Keyboard.
· Monitor.
· Printer.
Technologies Used
· Java
The server is designed to execute only on machines which support the windows operating system and will use approximately 700 lines of code. Some features of the ...
Agenda for the month included:
-What’s new for developers
-Why build LoB apps on Microsoft Teams
-What problems can you solve?
-Teams app building blocks
-LoB App demo
-Getting started resources
-What’s coming for developers
-Q&A
As your small commercial enterprise grows, do not get stuck out with disorganized tasks suffering to maintain up together along with your ever-increasing purchaser listing.
Now is the proper time to be proactive and spend money on software programs on the way to assist run your commercial enterprise like clockwork. Do that, and you may additionally make investments withinside the excellent assignment control for small groups.
As your small commercial enterprise grows, do not get stuck out with disorganized tasks suffering to maintain up together along with your ever-increasing purchaser listing.
Now is the proper time to be proactive and spend money on software programs on the way to assist run your commercial enterprise like clockwork. Do that, and you may additionally make investments withinside the excellent assignment control for small groups.
Presented April 9th, 2020 as part of the Teams Day Online event (www.modernworkplacesummits.com), focusing on Microsoft Teams and closely related Office 365 products and features. All of these tips were originally shared as part of the O365 Productivity Tips webinars that I run with Tom Duff (@duffbert), with most tips expanded on through my blog at www.buckleyplanet.com
Discord vs Slack - Which One Is Better for Businesses?Troop Messenger
Why write an email every time for intra-office communication? Why burn your productive office hours on mundane tasks? Why to go in person to access your co-workers PC when you can share your own?
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
Zendesk is complete customer service and engagement platform that provides all the necessary tools to handle your customer queries. With the integration of NetSuite and Zendesk, companies can completely synchronize their NetSuite and Zendesk environments.
ERP Buddies Zendesk and NetSuite connector is an optimal solution to eliminate redundant manual data entry. This integration interconnects customer support activities with your back-office operations to exceed customer satisfaction. One crucial benefit of this integration is that it helps companies quickly synchronize NetSuite financials, customers, and contacts from Zendesk without manually entering it between two disconnected systems, which saves time and also saves increases your rapport with customers.
ERP Buddies is a North American Official Oracle NetSuite Solution Provider with diverse experience in implementing and integrating NetSuite ERP for many companies.
With offices in the U.S, Canada, the UK, Spain, India and the Philippines, our experts are accessible globally and prioritise creating a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation and integration process, with on-site support and consultation and additional assistance in customizing your system to guarantee it meets your business needs.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
BLUES BURGERS & BBQ FESTIVAL A CULINARY AND MUSICAL EXTRAVAGANZARonDosh
Blues Burgers & BBQ Festival A Culinary and Musical Extravaganza
A Culinary and Musical Extravaganza
Get ready for a weekend of mouthwatering flavors and soulful tunes at the Blues Burgers and BBQ Festival!
Freshdesk_Admin & Agent_Fundamentals
By Alexandros Roumpakis
All you need to know, in order for you to use freshdesk as an Admin or Agent!
- Merging ticket properties
- Checking recent helpdesk activity
- Using To-Do Lists
- Private notes for internal sharing
- Dynamic content and placeholders
- Creating Scenarios
- Canned Responses
- Parent Child Ticketing
- Shared Ownership
- Service Level Agreements (SLAs)
And more..
Stay tuned for more slideshares!
A proud member of rapidbounce team https://rapidbounce.co/
ProposalRequirements document This is part 1 of the project, I .docxdenneymargareta
Proposal/Requirements document
This is part 1 of the project, I need part 2 of project which is the Test Matrix
Project Objective
Chatting or Teleconferencing is a process of using technology to bring human beings and their ideas together in spite of the geographical obstacles. A broadcast Chat server has two types of broadcasting and the first one is Public and for this case the message is broadcast to all connected users and the other one is Private and this means the broadcasting will be limited between two clients. Through the help of this chat server, the users can easily communicate and also
keep in touch
with each other. The
end user
s have the
capability
to share all kinds of information with other users also such as sending of various files, records and emails. The Broadcasting Chat Server Project that is required to run this project is JRE or the Java Run time Environment software and the users interact with the server through a Graphical User Interface.
Proposed System
The proposed system is a chat application that works in two forms and the first one is the List form. In this form, all the names of the systems connected to a network are
drafted
. These names can later be utilized for communication with the assistance of mouse event, or in simple language such as a click or a double click.
Secondly, there is the Chat form and it is called only when an element is selected from the List form. In this form, a connection is created between the host system and the selected system with the help of a socket. Additionally, all the end users will see other logged in user’s details very efficiently including their logged in time, time spent online and also their personal data like name and messages. The server will provide advanced security feature which will be maintaining the log in information of the users and the user’s list with details.
Broadcasting Chat Server Modules
Server Application:
The server application module handles the section of messages being sent and received by the broadcasting server. This module is associated with the SSL techniques and TCP/IP networking technologies. This module contains certain
intrinsic
logic’s which allow it to convey data about sent messages, appropriate routes of
dispatching
as well as receiving messages.
Client Application:
This module grants access to the user or the client to get logged in with
authentic
username and password. The client or the user of the system can go through the
definite
process of message sending in this category with other users of the system.
Software Requirements
· Oracle
· Jdk
· Eclipse
· Netbeans
· notepad
Hardware Requirements
· Hard Disk – 2 GB.
· RAM – 1 GB.
· Processor – Dual Core or Above.
· Mouse.
· Keyboard.
· Monitor.
· Printer.
Technologies Used
· Java
The server is designed to execute only on machines which support the windows operating system and will use approximately 700 lines of code. Some features of the ...
Agenda for the month included:
-What’s new for developers
-Why build LoB apps on Microsoft Teams
-What problems can you solve?
-Teams app building blocks
-LoB App demo
-Getting started resources
-What’s coming for developers
-Q&A
As your small commercial enterprise grows, do not get stuck out with disorganized tasks suffering to maintain up together along with your ever-increasing purchaser listing.
Now is the proper time to be proactive and spend money on software programs on the way to assist run your commercial enterprise like clockwork. Do that, and you may additionally make investments withinside the excellent assignment control for small groups.
As your small commercial enterprise grows, do not get stuck out with disorganized tasks suffering to maintain up together along with your ever-increasing purchaser listing.
Now is the proper time to be proactive and spend money on software programs on the way to assist run your commercial enterprise like clockwork. Do that, and you may additionally make investments withinside the excellent assignment control for small groups.
Presented April 9th, 2020 as part of the Teams Day Online event (www.modernworkplacesummits.com), focusing on Microsoft Teams and closely related Office 365 products and features. All of these tips were originally shared as part of the O365 Productivity Tips webinars that I run with Tom Duff (@duffbert), with most tips expanded on through my blog at www.buckleyplanet.com
Discord vs Slack - Which One Is Better for Businesses?Troop Messenger
Why write an email every time for intra-office communication? Why burn your productive office hours on mundane tasks? Why to go in person to access your co-workers PC when you can share your own?
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
Zendesk is complete customer service and engagement platform that provides all the necessary tools to handle your customer queries. With the integration of NetSuite and Zendesk, companies can completely synchronize their NetSuite and Zendesk environments.
ERP Buddies Zendesk and NetSuite connector is an optimal solution to eliminate redundant manual data entry. This integration interconnects customer support activities with your back-office operations to exceed customer satisfaction. One crucial benefit of this integration is that it helps companies quickly synchronize NetSuite financials, customers, and contacts from Zendesk without manually entering it between two disconnected systems, which saves time and also saves increases your rapport with customers.
ERP Buddies is a North American Official Oracle NetSuite Solution Provider with diverse experience in implementing and integrating NetSuite ERP for many companies.
With offices in the U.S, Canada, the UK, Spain, India and the Philippines, our experts are accessible globally and prioritise creating a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation and integration process, with on-site support and consultation and additional assistance in customizing your system to guarantee it meets your business needs.
This presentation provides an overview of the KronoDesk customer support system from Inflectra. It provides information on the features, differentiators, and information on how KronoDesk lets you integrate customer support and feedback into your DevOps pipeline and software delivery process.
Similar to 3 Best Ways to Integrate Slack with Zendesk in 2023.pdf (20)
BLUES BURGERS & BBQ FESTIVAL A CULINARY AND MUSICAL EXTRAVAGANZARonDosh
Blues Burgers & BBQ Festival A Culinary and Musical Extravaganza
A Culinary and Musical Extravaganza
Get ready for a weekend of mouthwatering flavors and soulful tunes at the Blues Burgers and BBQ Festival!
Tailwind Templates How to Find the Perfect Template.pdfRonDosh
Are you tired of spending countless hours designing and coding your projects from scratch? Tailwind CSS templates might just be the solution you’ve been searching for. With an extensive range of tailwind templates and seamless integration with popular frameworks, Tailwind CSS offers a versatile and efficient way to build your next web project.
Unlock the Power of Mui Breakpoints and Make Great Projects.pdfRonDosh
Are you ready to revolutionize your web design game and create responsive, user-friendly webpages with ease? Mui breakpoints are here to save the day! They offer a powerful toolset for creating adaptable designs that look stunning on any device. Let’s dive into the world of mui breakpoints and explore how they can transform your next project.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
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UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
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End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
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GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
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Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
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The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
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3 Best Ways to Integrate Slack with Zendesk in 2023.pdf
1. 3 Best Ways to Integrate Slack
with Zendesk in 2023
Zendesk is currently one of the most popular support platforms. Over 1,55,185
companies use Zendesk. Slack on the other hand is the preferred platform for real-time
communication and collaboration for more than 100,000 businesses. Employees and
customers today increasingly prefer to collaborate on Slack - even while using tools like
Zendesk to maintain a record of support issues. This has made it increasingly important
for businesses to integrate Slack and Zendesk. In this topic we discuss some of the top
considerations while integrating these two popular software platforms and some of the
best software available in the market to do so.
Does Slack Integrate with Zendesk?
Yes - Zendesk provides a Slack app that provides a close integration between Slack
and itself. Users have to simply install the app into their Slack workspace and to specific
channels from which they want to interact with Zendesk - and then they can create
tickets, leave internal comments and get notifications on new tickets or important
changes to Zendesk tickets - all within Slack. The Zendesk app comes complimentary to
any of the subscriptions of Zendesk.
2. Users can also use more advanced integrations - like ClearFeed, Halp (now called
Atlassian Assist) or Unito to integrate Slack and Zendesk. These integrations offer
advanced features like two-way syncing between Slack and Zendesk, advanced forms
based interfaces to Zendesk and support for a hybrid support model where a first level
triage can be tracked and finished in Slack - and only filing important issues in Zendesk.
How to integrate Slack channels to Zendesk?
The easiest way to integrate Slack to Zendesk is to use the free Zendesk Slack App.
The Zendesk Slack app must be installed to the Slack workspace from where the user
wants to create tickets. To create tickets from any channel - the Zendesk app must be
invited to that channel. Once this is done, tickets can be created in the following
manner:
Method 1: Using commands
A slash command /zendesk create_ticket allows you to create a ticket without selecting
a specific Slack message. Once the slash command is run - a dialog opens up and all
ticket details - like Subject, Description etc can be entered and a ticket created.
Method 2: Using Slack Actions on an existing message
Step 1: Click on the three dots/More Actions icon beside the message.
Step 2: Pick the Create a ticket option provided by the Zendesk app from the dropdown
Step 3: Fill in the ticket details and click Submit. The ticket description is populated from
the message.
Method 3: By tagging the Zendesk bot in a Slack message
The previous two methods cannot be used by customers in a Slack Connect channel
since they do not have access to the Zendesk application commands and menu actions
(those are only accessible to the organization that installed the Zendesk app - and
hence only available to the agents). Both agents and customers can file tickets by
tagging the Zendesk bot.
3. Step 1: Post a Slack message on the channel which contains @zendesk
Step 2: Click on the Create ticket button on the message posted back by the Zendesk
bot
Step 3: Fill in the ticket details in the dialog box that will now open up and hit the Submit
button.
What are the benefits of connecting Slack to Zendesk?
Connecting Slack channels to Zendesk helps your internal team and your customers.
There are four major advantages. We have listed them below.
Convenience: Your customers and employees can file support tickets from within Slack.
They don’t have to switch to email or any other platform. Conversations often begin on
Slack - and being able to convert them to Tickets easily, when required, makes both
Slack and the Ticketing system more useful.
Documentation: Every discussion on Slack can be converted into a ticket. Every
discussion can be documented as tickets from the initial conversation to the end
resolution. Because tickets are often used for future reference and as an internal
knowledge base - this is a good practice.
Follow-up: If your customer raises a ticket through your ticketing system and then wants
to follow up on the progress of their complaint’s resolution via Slack, they can do it
easily. Your customer success personnel can easily and quickly share the details on the
working of the issue on Slack. Any additional conversations in Slack, around the ticket,
can be added to the ticket so agents have access to the entire discussion.
Ease of use for support teams: Your customer support teams can check open tickets
within Slack, post internal comments on them, get notified of important updates. It
enables ease of use and saves time in providing support.
What Are the Most Important Features for a Slack Zendesk integration?
A great Slack Zendesk integration should not only provide essential functions like
creating tickets from Slack, but also enable important functionality like Zendesk forms
and fields within Slack, while providing a seamless conversational way of interacting
with Zendesk - that is natural to Slack users. Here are some of the top features users
should look for when integrating these two tools:
Make it possible to easily create tickets from Slack channels.
4. Allows conversion of existing Slack threads to tickets.
Allows linking Slack conversations to existing tickets bringing ticket status updates back
to Slack conversations.
Allows live synchronization of Slack threads and Zendesk tickets.
Allows users to perform actions like close/re-open/escalate tickets from within Slack.
Makes it possible to configure forms and fields for opening/closing/editing tickets from
within Slack.
Provide an option to detect customer requests and convert them into tickets
automatically.
Allows external users on Slack connect channels to also be able to create tickets and
perform other ticket actions.
Allows agents to post internal comments on tickets from within Slack.
What are the best tools to integrate Slack with Zendesk?
There are a many tools in the market for connecting Slack and Zendesk. Three top tools
that businesses can use to connect Slack to Zendesk are
ClearFeed
Halp
Zendesk
within honorable mentions to Unito and Zapier. We explore these tools in the following
sections. Since the Zendesk app for Slack is free - advanced integrations like
ClearFeed and Halp are also complimentary to it.
ClearFeed
ClearFeed is one of the top 3 ways to connect Slack channels to Zendesk in 2023.
Customer support, IT, and engineering teams can make the most of ClearFeed for
tracking, prioritizing, and resolving customer requests received over Slack. Your teams
can work from your ticketing system or Slack to communicate with the customer.
Features
5. Convert an existing thread on Slack into a ticket: This creates a ticket title using AI,
uploads all messages in the thread - including any image attached to the thread - to the
ticket.
Setup bi-directional sync between a Slack thread and a ticket. New replies posted on
the Slack thread and public comments posted on the created tickets are automatically
replicated to the ticket and the Slack thread respectively. As a result - customers on
Slack can chat with customer support agents on Zendesk effortlessly.
Auto-ticketing: ClearFeed’s software monitors Slack rooms, understands who the
customers are - and can convert each new customer request into tickets. It
automatically combines related/consecutive messages into the same ticket and bi-
directionally synchronizes the Slack thread with the created ticket.
Customers can escalate, edit or close the ticket from within Slack.
Allows configuration of fields for the creation and closing tickets and specifies default
values of mandatory fields.
Gaps
There is no way to leave internal comments on tickets from Slack using ClearFeed.
There is no way to create a ticket without using an existing Slack message as a starting
point.
How to integrate Slack channels to Zendesk using ClearFeed?
Users need to signup for ClearFeed and then install the ClearFeed app on their Slack
workspace, as well as authorize it to connect to Zendesk. ClearFeed app must also be
invited to every channel from where tickets need to be filed. Once setup - tickets can be
created in the following two simple ways:
Read more : https://clearfeed.ai/blogs/3-best-ways-to-connect-slack-channels-to-
zendesk-in-2023