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Patna MuleSoft Meetup Group (13th
Meetup)
Salesforce, Slack and Zendesk Integration
with Mulesoft
21st January 2022
Organizer
Safe Harbour Statement
● Both the speaker and the host are organizing this meet-up in individual capacity only. We are
not representing our companies here.
● This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any
responsibility that same solution will work for your business requirements.
● This presentation is not meant for any promotional activities.
3
A recording of this meetup will be uploaded to events page within 24 hours.
Questions can be submitted/asked at any time in the Chat/Questions & Answers
Tab. Make it more Interactive!!!
Give us feedback! Rate this meetup session by filling feedback form at the end of the
day.
We Love Feedbacks!!! Its Bread & Butter for Meetup.
Housekeeping
4
Speaker
About:
● Working as Solution Architect at Apisero Inc.
● 12 + year of Total IT Experience. 5+ years in
Mulesoft.
● Certified MuleSoft Developer and Architect.
● Mulesoft Leader and Mentor
Amit Mohan
Solution Architect at Apisero
(an NTT Data Company)
Speaker
About:
● Working as Lead Engineer at Apisero an NTT Data Company.
● 2.5 years of Total Experience in mulesoft.
● Certified MuleSoft Developer.
Trishla Kothari
Lead Engineer
Apisero(an NTT Data Company)
Speaker
About:
● Working as Software Engineer at Apisero an NTT Data
Company.
● 2 years of Total Experience in mulesoft.
● Certified MuleSoft Developer
● Certified Mulesoft Integration Associate
Shubham Singh Panwar
Software Engineer
Apisero(an NTT Data Company)
6
Agenda
● Salesforce
● Slack
● Zendesk
● Configuration of salesforce, Slack and Zendesk
● Demo on Integration with salesforce, slack and
zendesk
● Salesforce is a cloud-based software company. It provides customer relationship management
(CRM) software and applications focused on sales, customer service, marketing automation,
analytics, and application development.
● CRM software allows businesses to manage customer and prospect relationships with data..
Salesforce
Slack is a messaging app for business that connects people to the information that they need. By
bringing people together to work as one unified team, Slack transforms the way that organisations
communicate.
Why slack?
● Slack makes it easy to contact your colleagues – you can message anyone inside or outside
your organisation and collaborate just as you would in person.
Slack
Zendesk provides software-as-a-service products related to customer support, sales, and other
customer communications.It is about your business and your teams, too.
Why Zendesk?
● Easy implementation– setup takes our products are easy to use and implement
● Powerful reporting– all tailored to your unique needs
Zendesk
Use Cases
12
Use Case
13
Requirements
14
● Salesforce account
● Slack Account
● Slack App
● Zendesk Account
● Anypoint studio
● Anypoint Platform
Salesforce Configuration
15
To configure salesforce in mulesoft via Basic authentication we need
● Salesforce username
● Salesforce password
● Salesforce token
● Salesforce URL
Slack Configuration
16
To configure slack in mulesoft we need
● Slack consumer key
● Slack consumer secret
● Authorization URL
● Access Token URL
OAuth callback config
● Listener config
● Callback path
● Authorize path
● External callback URL
Bot Scopes
Channels:read chat:write emoji:read groups:history im:history incoming-webhook
Mpim:history reactions:read reactions:write reminders:read Channels:history
User Token Scopes
Channels:history Groups:history Im:history Mpim:history Reactions:read search:read
Slack OAuth and Permissions
Zendesk Configuration
18
To configure zendesk in mulesoft via basic authentication we need
● Zendesk username
● Zendesk password
● Base URI
● API version
Zendesk Configuration
Webhook
19
A webhook sends an HTTP request to a specified URL in response to activity in
Zendesk Support. For example, you can configure a webhook to send requests when a
user is deleted or a new ticket is created.
Demo
Important Links
● Slack Connector: https://docs.mulesoft.com/slack-connector/1.0/
● Slack event API: https://api.slack.com/apis/connections/events-api
● Slack web API: https://api.slack.com/methods
● Salesforce connector: https://docs.mulesoft.com/salesforce-connector/10.16/
● Zendesk Connector: https://docs.mulesoft.com/zendesk-connector/1.1/
Q&A
Take a stand
!
● Nominate yourself for the next meetup speaker and suggest a topic as well.
21
● Share:
○ Tweet using the hashtag #MuleSoftMeetups
○ Invite your network to join: https://meetups.mulesoft.com/patna/
● Feedback:
○ Fill out the survey feedback and suggest topics for upcoming events
○ Contact MuleSoft at meetups@mulesoft.com for ways to improve the program
○ Reach out to Patna Meetup Leaders (Om/Amit/Shyam) to suggest topics for
next Meetup
23
What’s next?
Thank you

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Salesforce, Slack, and Zendesk Integration with Mulesoft.pdf

  • 1. Patna MuleSoft Meetup Group (13th Meetup) Salesforce, Slack and Zendesk Integration with Mulesoft 21st January 2022
  • 3. Safe Harbour Statement ● Both the speaker and the host are organizing this meet-up in individual capacity only. We are not representing our companies here. ● This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any responsibility that same solution will work for your business requirements. ● This presentation is not meant for any promotional activities. 3
  • 4. A recording of this meetup will be uploaded to events page within 24 hours. Questions can be submitted/asked at any time in the Chat/Questions & Answers Tab. Make it more Interactive!!! Give us feedback! Rate this meetup session by filling feedback form at the end of the day. We Love Feedbacks!!! Its Bread & Butter for Meetup. Housekeeping 4
  • 5. Speaker About: ● Working as Solution Architect at Apisero Inc. ● 12 + year of Total IT Experience. 5+ years in Mulesoft. ● Certified MuleSoft Developer and Architect. ● Mulesoft Leader and Mentor Amit Mohan Solution Architect at Apisero (an NTT Data Company)
  • 6. Speaker About: ● Working as Lead Engineer at Apisero an NTT Data Company. ● 2.5 years of Total Experience in mulesoft. ● Certified MuleSoft Developer. Trishla Kothari Lead Engineer Apisero(an NTT Data Company)
  • 7. Speaker About: ● Working as Software Engineer at Apisero an NTT Data Company. ● 2 years of Total Experience in mulesoft. ● Certified MuleSoft Developer ● Certified Mulesoft Integration Associate Shubham Singh Panwar Software Engineer Apisero(an NTT Data Company)
  • 8. 6 Agenda ● Salesforce ● Slack ● Zendesk ● Configuration of salesforce, Slack and Zendesk ● Demo on Integration with salesforce, slack and zendesk
  • 9. ● Salesforce is a cloud-based software company. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development. ● CRM software allows businesses to manage customer and prospect relationships with data.. Salesforce
  • 10. Slack is a messaging app for business that connects people to the information that they need. By bringing people together to work as one unified team, Slack transforms the way that organisations communicate. Why slack? ● Slack makes it easy to contact your colleagues – you can message anyone inside or outside your organisation and collaborate just as you would in person. Slack
  • 11. Zendesk provides software-as-a-service products related to customer support, sales, and other customer communications.It is about your business and your teams, too. Why Zendesk? ● Easy implementation– setup takes our products are easy to use and implement ● Powerful reporting– all tailored to your unique needs Zendesk
  • 14. Requirements 14 ● Salesforce account ● Slack Account ● Slack App ● Zendesk Account ● Anypoint studio ● Anypoint Platform
  • 15. Salesforce Configuration 15 To configure salesforce in mulesoft via Basic authentication we need ● Salesforce username ● Salesforce password ● Salesforce token ● Salesforce URL
  • 16. Slack Configuration 16 To configure slack in mulesoft we need ● Slack consumer key ● Slack consumer secret ● Authorization URL ● Access Token URL OAuth callback config ● Listener config ● Callback path ● Authorize path ● External callback URL
  • 17. Bot Scopes Channels:read chat:write emoji:read groups:history im:history incoming-webhook Mpim:history reactions:read reactions:write reminders:read Channels:history User Token Scopes Channels:history Groups:history Im:history Mpim:history Reactions:read search:read Slack OAuth and Permissions
  • 18. Zendesk Configuration 18 To configure zendesk in mulesoft via basic authentication we need ● Zendesk username ● Zendesk password ● Base URI ● API version
  • 19. Zendesk Configuration Webhook 19 A webhook sends an HTTP request to a specified URL in response to activity in Zendesk Support. For example, you can configure a webhook to send requests when a user is deleted or a new ticket is created.
  • 20. Demo
  • 21. Important Links ● Slack Connector: https://docs.mulesoft.com/slack-connector/1.0/ ● Slack event API: https://api.slack.com/apis/connections/events-api ● Slack web API: https://api.slack.com/methods ● Salesforce connector: https://docs.mulesoft.com/salesforce-connector/10.16/ ● Zendesk Connector: https://docs.mulesoft.com/zendesk-connector/1.1/
  • 22. Q&A
  • 23. Take a stand ! ● Nominate yourself for the next meetup speaker and suggest a topic as well. 21
  • 24. ● Share: ○ Tweet using the hashtag #MuleSoftMeetups ○ Invite your network to join: https://meetups.mulesoft.com/patna/ ● Feedback: ○ Fill out the survey feedback and suggest topics for upcoming events ○ Contact MuleSoft at meetups@mulesoft.com for ways to improve the program ○ Reach out to Patna Meetup Leaders (Om/Amit/Shyam) to suggest topics for next Meetup 23 What’s next?