This document summarizes a MuleSoft meetup focused on integrating Salesforce, Slack, and Zendesk using MuleSoft. It provides an overview of each product and their uses, outlines the configuration needed to connect them in MuleSoft, and includes a demo of an integration. The meetup agenda includes introductions of three speakers who will discuss Salesforce, Slack, Zendesk, the configuration of connecting them, and a demo integration. Questions are invited throughout and feedback is requested at the end.

1. Patna MuleSoft Meetup Group (13th
Meetup)
Salesforce, Slack and Zendesk Integration
with Mulesoft
21st January 2022

2. Organizer

3. Safe Harbour Statement
● Both the speaker and the host are organizing this meet-up in individual capacity only. We are
not representing our companies here.
● This presentation is strictly for learning purposes only. Organizer/Presenter do not hold any
responsibility that same solution will work for your business requirements.
● This presentation is not meant for any promotional activities.
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4. A recording of this meetup will be uploaded to events page within 24 hours.
Questions can be submitted/asked at any time in the Chat/Questions & Answers
Tab. Make it more Interactive!!!
Give us feedback! Rate this meetup session by filling feedback form at the end of the
day.
We Love Feedbacks!!! Its Bread & Butter for Meetup.
Housekeeping
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5. Speaker
About:
● Working as Solution Architect at Apisero Inc.
● 12 + year of Total IT Experience. 5+ years in
Mulesoft.
● Certified MuleSoft Developer and Architect.
● Mulesoft Leader and Mentor
Amit Mohan
Solution Architect at Apisero
(an NTT Data Company)

6. Speaker
About:
● Working as Lead Engineer at Apisero an NTT Data Company.
● 2.5 years of Total Experience in mulesoft.
● Certified MuleSoft Developer.
Trishla Kothari
Lead Engineer
Apisero(an NTT Data Company)

7. Speaker
About:
● Working as Software Engineer at Apisero an NTT Data
Company.
● 2 years of Total Experience in mulesoft.
● Certified MuleSoft Developer
● Certified Mulesoft Integration Associate
Shubham Singh Panwar
Software Engineer
Apisero(an NTT Data Company)

8. 6
Agenda
● Salesforce
● Slack
● Zendesk
● Configuration of salesforce, Slack and Zendesk
● Demo on Integration with salesforce, slack and
zendesk

9. ● Salesforce is a cloud-based software company. It provides customer relationship management
(CRM) software and applications focused on sales, customer service, marketing automation,
analytics, and application development.
● CRM software allows businesses to manage customer and prospect relationships with data..
Salesforce

10. Slack is a messaging app for business that connects people to the information that they need. By
bringing people together to work as one unified team, Slack transforms the way that organisations
communicate.
Why slack?
● Slack makes it easy to contact your colleagues – you can message anyone inside or outside
your organisation and collaborate just as you would in person.
Slack

11. Zendesk provides software-as-a-service products related to customer support, sales, and other
customer communications.It is about your business and your teams, too.
Why Zendesk?
● Easy implementation– setup takes our products are easy to use and implement
● Powerful reporting– all tailored to your unique needs
Zendesk

12. Use Cases
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13. Use Case
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14. Requirements
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● Salesforce account
● Slack Account
● Slack App
● Zendesk Account
● Anypoint studio
● Anypoint Platform

15. Salesforce Configuration
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To configure salesforce in mulesoft via Basic authentication we need
● Salesforce username
● Salesforce password
● Salesforce token
● Salesforce URL

16. Slack Configuration
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To configure slack in mulesoft we need
● Slack consumer key
● Slack consumer secret
● Authorization URL
● Access Token URL
OAuth callback config
● Listener config
● Callback path
● Authorize path
● External callback URL

17. Bot Scopes
Channels:read chat:write emoji:read groups:history im:history incoming-webhook
Mpim:history reactions:read reactions:write reminders:read Channels:history
User Token Scopes
Channels:history Groups:history Im:history Mpim:history Reactions:read search:read
Slack OAuth and Permissions

18. Zendesk Configuration
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To configure zendesk in mulesoft via basic authentication we need
● Zendesk username
● Zendesk password
● Base URI
● API version

19. Zendesk Configuration
Webhook
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A webhook sends an HTTP request to a specified URL in response to activity in
Zendesk Support. For example, you can configure a webhook to send requests when a
user is deleted or a new ticket is created.

20. Demo

21. Important Links
● Slack Connector: https://docs.mulesoft.com/slack-connector/1.0/
● Slack event API: https://api.slack.com/apis/connections/events-api
● Slack web API: https://api.slack.com/methods
● Salesforce connector: https://docs.mulesoft.com/salesforce-connector/10.16/
● Zendesk Connector: https://docs.mulesoft.com/zendesk-connector/1.1/

22. Q&A

23. Take a stand
!
● Nominate yourself for the next meetup speaker and suggest a topic as well.
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24. ● Share:
○ Tweet using the hashtag #MuleSoftMeetups
○ Invite your network to join: https://meetups.mulesoft.com/patna/
● Feedback:
○ Fill out the survey feedback and suggest topics for upcoming events
○ Contact MuleSoft at meetups@mulesoft.com for ways to improve the program
○ Reach out to Patna Meetup Leaders (Om/Amit/Shyam) to suggest topics for
next Meetup
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What’s next?

25. Thank you