ISO's 2007-2010 Action Plan for consumer participation in standardization had three main objectives: 1) Promoting and facilitating involvement of consumer interests in standardization; 2) Identifying and monitoring priority areas; and 3) Raising awareness and increasing capacity for consumer participation. Some key actions included developing an online website and guidance document, promoting existing guides, and funding collective projects like training and workshops. The plan was consistent with ISO's strategy and code of ethics and aimed to give consumers a stronger voice in the standardization process.

1. www.iso.org International Organization for Standardization

2. Consumers International World Congress 30 October 2007 From Consumer to Global Citizenship: the contribution of ISO By Alan Bryden ISO Secretary-General

3. Outline of the presentation The new consumer in the global village An update on the ISO System ISO’s contribution to sustainable development Topical issues in ISO of interest to consumers ISO’s 2007-2010 Action Plan for the participation of consumers in standardization

4. The new consumer in the global village The consumer, the worker, the user of public services, the tourist, sometimes the patient and eventually, the voter are the same person: a citizen, member of a community Adding new dimensions to the sole performance/safety/price criteria: environment, energy, security, ethics, social impact… The Internet and ICT, as well as global supply chains, increase the hyper choice of products and services, and distances the producer from the user

5. World Standards Day 2007

6. The ISO system At September 2007 IT tools Standards development procedures Consensus building Dissemination 157 national members 193 active TCs 3 041 technical bodies 50 000 experts Central Secretariat in Geneva 150 staff Collection of 16 455 ISO Standards 1388 standards produced in 2006

7. Sustainable Development Social equity Environmental integrity Economic growth Sustainable development

8. Economic growth

9. Environmental integrity

10. Social equity

11. Some topical issues in ISO of interest to consumers (1) Food safety Environmental management and response to climate change Energy efficiency and renewable energy sources e-health The fully networked car The digital home

12. Some topical issues in ISO of interest to consumers (2) Standards for services Conformity assessment: the CASCO toolbox Product recall Social responsibility Awareness raising and capacity building in developing countries

13. ISO’s 2007-2010 Action Plan for the participation of consumers in standardization (1) Consistent with ISO Code of Ethics and ISO 2005-2010 Strategic Plan, as well as with ISO/IEC statement, Consumer participation in standardization work Developed on the basis of experience, identification of needs and proposals from COPOLCO Adopted by the ISO Council in September 2007 To be implemented by ISO Central Secretariat and members, and monitored by COPOLCO

14. ISO’s 2007-2010 Action Plan for the participation of consumers in standardization (2) Objectives Promoting and facilitating the involvement of consumer interests in standardization Identifying and monitoring priority areas Raising awareness and increasing capacity for consumer participation Promoting the work and achievements of COPOLCO

15. ISO’s 2007-2010 Action Plan for the participation of consumers in standardization (3) Some key actions Online Web site for networking and information on work in ISO and in national and regional standards bodies of interest to consumers Development of an ISO guidance document on involvement of consumer interests in standardization at national level Promotion of ISO/IEC Guide for taking consumer aspects into account in the development of standards

16. ISO’s 2007-2010 Action Plan for the participation of consumers in standardization (4) Some key actions (cont’d) Funding of collective projects: training, surveys, feasibility studies " Training the trainers " programme ISO Newsletter on consumer interests COPOLCO yearly workshops

17. ISO International Standards for a sustainable world Thank for your attention! http://www.iso.org