The document summarizes findings from a marketing research study conducted in 2010 on the School of Continuing Education's Business School Division (SCE-BSD) in Egypt. Key findings include stagnant enrollment, high dropout rates between certificate programs, and customer satisfaction issues related to registration, pricing, instructor quality, and communications. Competitive courses from other providers are identified as posing challenges. The summary recommends conducting primary research to obtain more specific customer and competitive data to help address SCE-BSD's issues.