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22 Ways to Improve Agent
Onboarding
Highlights	
  from	
  the	
  January	
  31,	
  2017	
  #ICMIchat
Q: Which	
  
onboarding	
  tasks	
  are	
  
on	
  your	
  pre-­‐first	
  day	
  
checklist?	
  
Q:	
  What	
  are	
  some	
  ways	
  
to	
  make	
  the	
  first	
  day	
  
more	
  inviting	
  for	
  new	
  
contact	
  center	
  agents?
Q:	
  What	
  are	
  some	
  ways	
  to	
  
make	
  the	
  first	
  day	
  more	
  
productive	
  for	
  new	
  agents?
Q:	
  What’s	
  the	
  best	
  
way	
  to	
  onboard	
  new	
  
agents	
  who	
  work	
  
from	
  home?	
  
Q:	
  What’s	
  the	
  typical	
  
onboarding	
  timeline	
  in	
  
your	
  company?	
  How	
  long	
  
before	
  agents	
  handle	
  
contacts	
  on	
  their	
  own?	
  
Q:	
  What’s	
  your	
  best	
  
piece	
  of	
  advice	
  for	
  
making	
  onboarding	
  
more	
  efficient	
  and	
  
effective?	
  
Join	
  us	
  every	
  Tuesday	
  at	
  1pm	
  ET	
  for	
  #ICMIchat
Just	
  follow	
  &	
  use	
  the	
  hashtag	
  to	
  join	
  us!
More	
  info:	
  http://bit.ly/ICMIchat
22 Ways to Improve Agent Onboarding

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22 Ways to Improve Agent Onboarding

  • 1. 22 Ways to Improve Agent Onboarding
  • 2. Highlights  from  the  January  31,  2017  #ICMIchat
  • 3. Q: Which   onboarding  tasks  are   on  your  pre-­‐first  day   checklist?  
  • 4.
  • 5.
  • 6.
  • 7. Q:  What  are  some  ways   to  make  the  first  day   more  inviting  for  new   contact  center  agents?
  • 8.
  • 9.
  • 10.
  • 11. Q:  What  are  some  ways  to   make  the  first  day  more   productive  for  new  agents?
  • 12.
  • 13.
  • 14. Q:  What’s  the  best   way  to  onboard  new   agents  who  work   from  home?  
  • 15.
  • 16.
  • 17.
  • 18. Q:  What’s  the  typical   onboarding  timeline  in   your  company?  How  long   before  agents  handle   contacts  on  their  own?  
  • 19.
  • 20.
  • 21.
  • 22. Q:  What’s  your  best   piece  of  advice  for   making  onboarding   more  efficient  and   effective?  
  • 23.
  • 24.
  • 25.
  • 26. Join  us  every  Tuesday  at  1pm  ET  for  #ICMIchat Just  follow  &  use  the  hashtag  to  join  us! More  info:  http://bit.ly/ICMIchat