Gamification is high on the list of buzzwords for the contact center in 2016. What does it really mean, and what are some quick, easy, low budget ways to use it your advantage? This slideshow features tips and tricks from #ICMIchat participants.

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6 Simple Ways to Leverage
Gamification in the Contact Center

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Insight from our April 12, 2016 #ICMIchat

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Q1: How do you define
gamification?

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What is Gamification?
Tip #1:Have a goal in mind, and use strategic gameplay to achieve the
goal.

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Q2: What are some simple, low
cost ways to use gamification in
the contact center?

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Budget-Friendly Gamification
Tip #2: Offer parking spots or gift cards.

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Q3: What are the pros/cons of
using gamification for training?

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Pros and Cons of Gamification
Tip #3:Leverage gamification to stregthen retention, but be wary of
coaching to “wins” vs a great customer experience.

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Q4: Other than
badges/leaderboards, what are
some good incentives to offer as a
reward for employees?

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Money Isn’t Everything
Tip #4: Time sometimes means more than money. Consider extra PTO, or
other experiences.

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Q5: How can companies utilize
gamification in the hiring process?

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Gamification for Hiring
Tip #5:Be creative! Think of fun ways to assess skills.

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Q6: How can companies use
gamification with their customers?

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Gamifying the Customer Experience
Tip #6:Consider implementing a customer loyalty program.

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Join us Next Time!

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