20250416 PSU_Team AI-Led ISSIP Onboarding Course.docx

20250416 PSU_Team AI-Led ISSIP Onboarding Course
AI-led OpenAI ChatGPT Course
Here is the AI lead: https://chatgpt.com/g/g-67dc80083ce4819187bb253b1d3b8c3f-issip-
onboarding
Jim Spohrer took the course using the free version on April 15-16, 2025 –
screenshots below…
000 – starting screenshot
001
Awesome, welcome to the **ISSIP Onboarding Experience!** 🎉
We’re thrilled to have you here on this learning journey with us.

---
### 🚦 First, here’s how we begin – Your 3-Step Launch Pad:
1. ✅ **Take the Pre-Test**
[📝 Click here to take the
Pre-Test](https://docs.google.com/forms/d/e/1FAIpQLScXhPdo37OVYB4yhOL435lM
UiWhvt4RKqJof3YCUi8AUttCqQ/viewform?usp=sharing)
*(Ungraded. Just shows where you’re starting from.)*
2. 📸 **Upload a Screenshot**
The screenshot **must show confirmation** like:
- “Thank you for taking the test”
- “Your response has been recorded”
❗Verbal confirmation is **not valid** – this screenshot is your **“key”** to unlock
the course.
3. 🌍 **Pick Your Language!**
Choose one of these:
- English
- Spanish
- French
- Hindi

- Mandarin
- Arabic
*(We’ll keep everything accurate in your preferred language.)*
---
Once you upload your pre-test screenshot and choose your language, I’ll ask:
📌 What’s your profession or passion area?
This helps me **personalize your examples** as you move through the course.
Ready? Go ahead and upload that pre-test screenshot to unlock the learning 🚀
002
Welcome to the **ISSIP Onboarding Experience!** 🎉
We’re thrilled to have you here on this journey to explore **Service Innovation**
and the **community that powers it.**
### 🚀 Here’s how to begin:
#### STEP 1: Take the Pre-Test
🟩
🔑 This is your "key" to unlock the full course. It’s ungraded and should reflect what
you know **without help.**
[Click here to take the
👉
Pre-Test](https://docs.google.com/forms/d/e/1FAIpQLScXhPdo37OVYB4yhOL435lM
UiWhvt4RKqJof3YCUi8AUttCqQ/viewform?usp=sharing)

**📸 When finished, upload a screenshot that clearly shows one of the following:**
- “Thank you for taking the test”
- “Your response has been recorded”
- Or similar confirmation wording
This is **required** before we start the course. No exceptions.
---
#### STEP 2: Choose Your Language
🟨
Which language would you like to use for this onboarding experience?
🌐 Available options:
- English
- Spanish
- French
- Hindi
- Mandarin
- Arabic
Please reply with your preferred language 🌍
---

#### STEP 3: Share a bit about YOU!
🟦
Tell me:
- What’s your profession, area of study, or passion in life?
This will help me **personalize examples** to fit your interests 🌟
---
Once I have your:
1. ✅ Pre-test confirmation screenshot
2. 🌐 Preferred language
3. 🙋 Background or passion
…I’ll explain how the course works and let you choose your **delivery mode** (1
concept at a time or 5 at once depending on your ChatGPT version). Let’s do this!
003
✅ **Pre-test confirmation received — you're all set!**
Language selected: **English**
🌍
---
Now just one last thing before we start:
### 🙋 What’s your profession or what are you passionate about?

This helps me **customize examples** that connect with your world — whether
that’s education, tech, healthcare, sustainability, business, or something totally
unique!
Once you share that, I’ll give you a quick overview of the course and let you choose
how you'd like to proceed:
**1 concept at a time (for Plus users)** or **5 concepts per batch (for Free
users).**
Your learning adventure with ISSIP is about to begin 🚀
004
I am retired IBM (Information Technologies) executive with a passion for
education and technology. 5 concepts per batch - since I am a free user,
please.
005
Wonderful! 🌟
You're a retired IBM IT executive with a passion for **education and technology**
— that’s a perfect fit for ISSIP’s mission! We'll be sure to tailor our examples to
align with **emerging tech, digital services, and lifelong learning.**
---
## You
🔓 ’re now officially unlocked to begin!

### 📘 Course Overview
The ISSIP Onboarding Course is divided into **3 sections** with **10 concepts
each**:
| Section | Focus |
|--------|---------------------------|
| **A** | Service Innovation Concepts (Core ideas) |
| **B** | Core Skills & Professional Standards |
| **C** | Engagement with ISSIP (Community & Action) |
> You must complete **all 10 concepts per section**, in order. No skipping
⚠️
ahead.
---
### Delivery Mode Selected: **5 Concepts per Batch**
📦
Here comes your **first batch (Section A: Service Innovation Concepts)**. Each one
includes:
- ✅ Official definition (from ISSIP onboarding)
- Deep dive
🔍
- 💡 Real-world example (tech/education-themed!)
- 🎯 Interactive Check
- Optional reflection prompt
🪞

---
## 🧠 SECTION A: Service Innovation Concepts
### 🧩 Batch 1 of 5 Concepts
---
### **1. Service**
**Official ISSIP Definition:**
*Service is the application of resources (competence and capabilities) for the
benefit of another.*
**Explanation:**
🔍
At its heart, service is not about transactions — it's about **creating value** for
someone else by applying knowledge, tools, or effort. Whether it's providing cloud
computing infrastructure or mentoring a student, you're enabling success **for
another party**.
💡 **Example:**
When IBM helps a university set up AI-powered learning analytics — it’s applying
its data expertise to improve education outcomes. That’s service.
🎯 **Check Your Understanding:**
Which of these best illustrates *service*?
A. Selling a product with no aftercare
B. Helping a startup use your software for their nonprofit operations

C. Broadcasting a commercial
D. Offering a product demo with no customization
**Your answer?**
👉
---
### **2. Service System**
*A service system is a value co-creation configuration of people, technology, value
propositions connected via internal and external service relationships.*
**Explanation:**
🔍
A service system isn’t just one company or team. It’s the **whole ecosystem** of
actors, tools, and relationships that work together to generate mutual value.
💡 **Example:**
IBM, its cloud platform, partner universities, faculty, and students form a **service
system** when co-creating solutions for online education.
Which is a service system?
A. A vending machine
B. A single software tool
C. A university platform involving teachers, IT, students, and vendors

D. A business card
**Your answer?**
👉
---
### **3. Value Co-Creation**
*Value co-creation is the interaction of actors to create value together.*
**Explanation:**
🔍
Value isn’t one-way. In today’s digital world, customers and providers
**collaborate** to design the experience or solution — often using feedback
loops, co-design workshops, or user-driven innovation.
💡 **Example:**
An EdTech company partnering with teachers and students to co-design a
personalized learning app is practicing **value co-creation**.
Which of these best shows value co-creation?
A. A customer rating a product
B. A tech firm customizing a dashboard with client input
C. Sending a generic newsletter
D. A silent auction

**Your answer?**
👉
---
### **4. Service Innovation**
*Service innovation is a change in a service system that enables **value co-
creation**.*
**Explanation:**
🔍
Innovation isn’t just about invention. It’s about improving how service systems
work to **better co-create value** — via tech, process, or business model
changes.
💡 **Example:**
Switching from traditional classrooms to an adaptive learning platform with real-
time feedback is a **service innovation** in education.
Which of these is a service innovation?
A. A bank adds ATMs in more locations
B. A school uses AI tutors to customize learning paths
C. A retailer raises prices
D. A company changes its logo

**Your answer?**
👉
---
### **5. Service-Dominant Logic (S-D Logic)**
*Service-dominant logic is a mindset that views service, rather than goods, as the
fundamental basis of economic and social exchange.*
**Explanation:**
🔍
In this view, **goods are just service delivery tools** — value comes from using
them. S-D Logic focuses on **ongoing relationships and experiences**, not just
selling stuff.
💡 **Example:**
Instead of selling learning software as a one-time product, a company provides it
as a **continually updated service**, including training and support.
Which action aligns with service-dominant logic?
A. Selling one-time licenses with no support
B. Providing open APIs and collaborative development for continuous use
C. Treating users as passive consumers
D. Measuring success by units shipped

**Your answer?**
👉
---
🎉 Once you’ve answered the **5 questions**, I’ll review your responses, offer
feedback, and unlock the **next batch of 5 concepts.**
Take your time — ready when you are!
006
My answers are: B, C, B, B, B
007
Fantastic — thank you for your answers! Let’s go through them one by one and
see how you did ✅🧐
---
### ✅ Concept 1: **Service**
**Your Answer:** B. *Helping a startup use your software for their nonprofit
operations*
**Correct!** 🎯
That's a **perfect illustration** of applying capabilities to benefit another party.
Well done!

---
### ✅ Concept 2: **Service System**
**Your Answer:** C. *A university platform involving teachers, IT, students, and
vendors*
**Correct again!** 🙌
You nailed it — this is a classic example of a **coordinated configuration**
creating value. The other choices were too isolated to be full systems.
---
### ✅ Concept 3: **Value Co-Creation**
**Your Answer:** B. *A tech firm customizing a dashboard with client input*
**Correct!** 🎉
Yes! This reflects **interaction among actors** to build value **together**, not
just deliver it.
---
### ✅ Concept 4: **Service Innovation**
**Your Answer:** B. *A school uses AI tutors to customize learning paths*
**Correct again!** 📚
You clearly understand that innovation is about **improving the system to
enhance co-creation** — not just adding features.

---
### ✅ Concept 5: **Service-Dominant Logic**
**Your Answer:** B. *Providing open APIs and collaborative development for
continuous use*
**Correct!** 🧠
That’s **spot on** — S-D Logic emphasizes ongoing service, adaptability, and
value-in-use.
---
## 🌟 SCORE: 5 out of 5 — Perfect!
You’re off to an amazing start! 🚀
You clearly bring deep insight from your IBM background and a service-oriented
mindset.
---
### Reflection (Optional):
🪞
Want to reflect? Here's a quick prompt:
**Which of these five concepts do you feel most aligns with your past work or
current interests, and how?**
---

When you’re ready, I’ll deliver the **next batch of 5 concepts from Section A**.
Just say:
**“Next batch, please.”**
008
Awesome — let’s dive into **Batch 2 of Section A: Service Innovation Concepts**!
Each concept will include:
- ✅ **Exact ISSIP definition**
- Explanation
🔍
- Example
🌍
- Quiz check (you answer before I reveal!)
❓
- Optional reflection
🪞
---
## 🧠 **Concept 6: Service Science**
**✅ Official ISSIP Definition:**
*“Service Science is the study of service systems and value co-creation with a focus
on the practical application of scientific, management, engineering, and design
disciplines.”*
** Explanation:**
🔍

It’s an interdisciplinary field combining science, business, and tech to understand
how **service systems work**, and how we can **design them better** to co-
create value.
** Example:**
🌍
A city uses data scientists, urban planners, and IT engineers to improve public
transportation by studying rider behavior and streamlining bus routes.
** Check:**
❓
Which of the following best illustrates the idea of **Service Science**?
A. A startup using social media to market its products
B. A team of engineers, business analysts, and designers collaborating to redesign
a public health service
C. A manager reviewing employee performance
D. A scientist working in isolation on a new chemical compound
---
## 🧠 **Concept 7: Service Thinking**
*“Service Thinking is a mindset that focuses on value co-creation, systems
thinking, and the importance of stakeholder interaction in delivering service
outcomes.”*

** Explanation:**
🔍
It’s not just a method — it’s a **way of thinking** about the world. You think in
terms of **networks, relationships, and shared value**.
** Example:**
🌍
Instead of launching a product and moving on, a company continuously iterates
with customer feedback, partners, and internal teams.
** Check:**
❓
Which of these demonstrates **Service Thinking**?
A. Building a product and selling it to as many people as possible
B. Co-creating a program with input from users, staff, and partners to maximize
shared outcomes
C. Creating a product based solely on CEO vision
D. Outsourcing all customer service with no internal process changes
---
## 🧠 **Concept 8: Ecosystem**
*“An Ecosystem is a loosely coupled, dynamic network of actors who interact to co-
create value.”*

** Explanation:**
🔍
Ecosystems are **open and evolving systems**, where **diverse actors** (like
people, tech, orgs) collaborate and adapt over time.
** Example:**
🌍
The Apple App Store is an ecosystem — developers, users, Apple, and third-party
services all create mutual value.
** Check:**
❓
Which is the best example of a **service ecosystem**?
A. An internal team meeting every Friday
B. A company website
C. An open platform where partners, developers, and users innovate together
D. A traditional factory with set roles
---
## 🧠 **Concept 9: Systems Thinking**
*“Systems Thinking is a holistic approach that emphasizes the interconnections
and interactions within and between service systems.”*
** Explanation:**
🔍

Rather than solving parts in isolation, it’s about seeing **the big picture** — how
everything **affects everything else**.
** Example:**
🌍
Reducing hospital wait times requires analyzing **staffing, digital systems,
policies, and patient flow**, not just fixing one desk.
** Check:**
❓
What’s an example of **Systems Thinking** in action?
A. Hiring more staff without checking the workflow
B. Looking at patient satisfaction, staff burnout, and digital tools when improving
healthcare
C. Focusing only on new equipment
D. Replacing software without involving end-users
---
## 🧠 **Concept 10: Stakeholder Integration**
*“Stakeholder Integration is the collaborative inclusion of relevant actors in the
design, delivery, and improvement of service systems.”*
** Explanation:**
🔍

You’re not just **serving stakeholders**, you’re **including them** in the process
— early and often.
** Example:**
🌍
A transportation agency invites **commuters**, **bus drivers**, and **local
businesses** to co-design a new route system.
** Check:**
❓
Which scenario best shows **Stakeholder Integration**?
A. Customers give reviews after the service is launched
B. Only executives decide on system upgrades
C. All users are involved from planning through implementation
D. One department redesigns the workflow without input
---
Go ahead and submit your answers to this next batch! Just reply with:
**6–10: [Your Answers]**
Example format:
**6: B, 7: B, 8: C, 9: B, 10: C**
Let’s see how you do!
009

6-10: B, B, C, B, C
010
👏 Beautiful work! Let’s check your answers:
---
### ✅ **Concept 6: Service Science**
**Your Answer: B**
**Correct!**
✔️
A multi-disciplinary team improving public services **is exactly** what Service
Science is about: applying different disciplines to co-create value in service
systems.
---
### ✅ **Concept 7: Service Thinking**
**Your Answer: B**
**Correct!**
✔️
You nailed it — Service Thinking emphasizes **co-creation, stakeholder input, and
outcome orientation**, not just delivering a product.
---
### ✅ **Concept 8: Ecosystem**
**Your Answer: C**

**Correct again!**
✔️
An open platform like the App Store is a perfect example of an **ecosystem**:
many actors, loosely coupled, co-creating value dynamically.
---
### ✅ **Concept 9: Systems Thinking**
**Your Answer: B**
Spot on!
✔️
A true **systems thinker** considers multiple, interconnected components rather
than isolating one variable.
---
### ✅ **Concept 10: Stakeholder Integration**
**Your Answer: C**
Perfect!
✔️
Involving **all users from planning through implementation** is **exactly** what
ISSIP means by Stakeholder Integration.
---
### 🎉 Score: **5 out of 5 — Excellent!**
You’ve now completed:
**Section A
✔️ – Concepts 1 to 10**

You're progressing just as ISSIP designed: **linear, deep, and interactive.**
---
### 🌟 Ready for Section B? Here's what to expect:
#### 📘 Section B: **Core Skills & Professional Standards**
Covers:
1. T-shaped Professional
2. About Our Company
3. Innovation Methods
4. Value Proposition
5. Professional Ethics
6. Code of Conduct (with form!)
7. Non-Profit Bylaws
8. Community of Practice
9. ISSIP Website
10. Strategic Goals
Would you like to continue with:
✅ **Next 5 concepts from Section B now**?
Or pause here and come back later?

010
Yes, Section B please.
011
Fantastic! Welcome to **Section B: Core Skills & Professional Standards** 🌱
This section connects your **professional identity**, **ethical grounding**, and
**community involvement** — all essential for contributing meaningfully to ISSIP
and the broader service innovation space.
---
## Batch 1 of 5
📦 — Section B
---
### 🧠 **1. T-Shaped Professionals**
*T-shaped professionals are individuals with deep expertise in one area (the
vertical bar of the T) and broad knowledge across multiple disciplines (the
horizontal bar).*
** Explanation:**
🔍
They bridge disciplines. Their depth allows them to lead and solve complex
problems, while their breadth enables them to **collaborate** across fields.

** Example (tech/education):**
🌍
An IT architect who also understands pedagogy, design thinking, and user
experience can co-create AI-powered educational tools with both engineers and
educators.
** Check:**
❓
Which of the following describes a T-shaped professional?
A. A deep expert in AI with no knowledge of design or business
B. A generalist with no specific area of expertise
C. An EdTech expert who collaborates with developers, students, and marketers
D. Someone who changes jobs frequently without gaining depth
---
### 🧠 **2. About Our Company**
*ISSIP is a 501(c)(3) professional association with a mission to advance service
innovation to benefit people, business, and society. It is a non-profit platform
supporting lifelong learning, community engagement, and professional
development.*
** Explanation:**
🔍

ISSIP is a **global, mission-driven community** of professionals who want to
improve lives through service systems and innovation. Members often come from
tech, academia, healthcare, and business sectors.
** Example:**
🌍
An ISSIP member from IBM co-publishes a white paper with a university professor
to explore AI ethics in healthcare.
** Check:**
❓
Which of the following best describes ISSIP’s identity?
A. For-profit tech company focused on product sales
B. 501(c)(3) professional non-profit advancing service innovation
C. Academic institution offering degrees
D. Venture capital firm for service startups
---
### 🧠 **3. Innovation Methods**
*Innovation methods are structured approaches that enable creative problem-
solving and new value creation within service systems.*
** Explanation:**
🔍

Think: design thinking, lean startup, systems mapping, co-design workshops.
These methods help structure **discovery, ideation, and experimentation**.
** Example:**
🌍
A school district uses design thinking to reimagine parent-teacher engagement —
involving all stakeholders in prototyping and testing ideas.
** Check:**
❓
Which activity reflects an **innovation method**?
A. Brainstorming ideas in a structured sprint
B. Randomly picking features to develop
C. Copying a competitor’s product
D. Announcing a change without testing
---
### 🧠 **4. Value Proposition**
*A value proposition defines the benefits a service system promises to deliver to its
stakeholders.*
** Explanation:**
🔍

It’s the **“why”** someone should use or invest in your service. A clear value
proposition addresses stakeholder needs and explains how you're different.
** Example:**
🌍
An EdTech platform might promise: “Help teachers personalize learning with real-
time AI insights — with no coding needed.”
** Check:**
❓
Which of the following is a value proposition?
A. “We sell software.”
B. “We exist to generate shareholder profit.”
C. “We help educators improve learning outcomes using AI tools tailored to
classrooms.”
D. “We built this because it was trending.”
---
### 🧠 **5. Professional Ethics**
*Professional ethics refers to the principles and standards that guide behavior
within a profession, emphasizing integrity, respect, and responsibility.*
** Explanation:**
🔍

Being ethical isn’t just a rule — it’s **how we maintain trust** with peers,
partners, and the public. In tech and education, this includes data privacy,
transparency, and accountability.
** Example:**
🌍
An ISSIP member working on facial recognition tools ensures algorithms are
unbiased and gains consent before using data.
** Check:**
❓
Which action reflects professional ethics?
A. Releasing user data without consent
B. Taking credit for a colleague’s contribution
C. Disclosing potential conflicts of interest in a research paper
D. Ignoring bias in an AI model
---
🎯 Your turn again! Please reply with your answers like this:
**1–5: [Your Choices]**
Let’s see how your insights carry into this next level of professional practice!
012
My answers: C, B, A, C, D
013

Thank you! Let’s walk through your answers and see how you did 🔍
---
### ✅ **1. T-Shaped Professionals**
**Your Answer:** C. *An EdTech expert who collaborates with developers,
students, and marketers*
**Correct!**
✔️
That’s textbook **T-shaped** — deep expertise + collaborative breadth. You
clearly relate this to real-world roles. Nicely done!
---
### ✅ **2. About Our Company**
**Your Answer:** B. *501(c)(3) professional non-profit advancing service
innovation*
**Correct again!**
✔️
ISSIP is **not for profit**, and its mission is all about **benefiting people,
business, and society** through service innovation.
---
### ✅ **3. Innovation Methods**
**Your Answer:** A. *Brainstorming ideas in a structured sprint*
**Correct!**
✔️

That’s an example of a structured innovation method — design sprints, co-design,
and workshops are key to service innovation practices.
---
### ✅ **4. Value Proposition**
**Your Answer:** C. *We help educators improve learning outcomes using AI tools
tailored to classrooms.*
**Correct!**
✔️
That’s a crystal-clear **value proposition** — focused on outcomes and
stakeholder benefits. You’re on fire 🔥
---
### ❌ **5. Professional Ethics**
**Your Answer:** D. *Ignoring bias in an AI model*
❌ **Incorrect**
The **correct answer is C**: *Disclosing potential conflicts of interest in a
👉
research paper*
**Why?**
Professional ethics is about **integrity and responsibility**. Disclosing conflicts is
a direct action guided by ethical standards.

- *D (your answer)* is an example of **unethical behavior** (ignoring bias), not an
action **that reflects** ethics.
---
### 🧾 Score: **4 out of 5** — Excellent!
You’ve clearly got a strong grip on professional identity and innovation methods.
Just a tiny slip on the ethics example — and now you’re even sharper going
forward 💪
---
### 🧭 Coming Up Next:
The **final 5 concepts in Section B**, including:
- ISSIP Code of Conduct (required form)
- Non-Profit Bylaws
- Programs – Community of Practice
- ISSIP Website
- Strategic Goals
Would you like to continue with the final 5 concepts in **Section B** now?
014
Yes, final 5 please.

015
Perfect! Let’s close out **Section B** with the final 5 concepts. This batch dives
into how ISSIP operates — ethically, legally, and as a community platform for
innovation.
---
## Section B
📦 – Final 5 Concepts
---
### 🧠 **6. ISSIP Code of Conduct**
**✅ Official ISSIP Definition (from onboarding slide):**
*ISSIP members adhere to high ethical standards, protect intellectual property,
respect privacy, encourage constructive feedback, promote trust and integrity.*
** Explanation:**
🔍
All members are expected to **act with respect and responsibility**, especially in
collaborative environments. It promotes a **safe, productive, and inclusive
space** for innovation.
** Example:**
🌍
You’re working on a white paper with other ISSIP members — you make sure
everyone’s contributions are cited fairly and raise concerns respectfully.

📝 **ACTION REQUIRED:**
Please submit the form here after this lesson:
🔗 [ISSIP Code of Conduct
Form](https://docs.google.com/forms/d/e/1FAIpQLSfBolsKNgUOONASJy85qLAiJqy
e5IYCdhgMgFgRBOXFN1LyPA/viewform?pli=1)
** Check:**
❓
Which of these *best* reflects the Code of Conduct?
A. Publicly criticizing another member’s idea on LinkedIn
B. Respecting privacy, offering feedback constructively, and crediting co-authors
C. Selling a commercial service during an ISSIP discussion
D. Forwarding confidential ISSIP proposals to a competitor
---
### 🧠 **7. Non-Profit Bylaws**
**✅ Official ISSIP Summary:**
*ISSIP is a California-based nonprofit run by volunteers and guided by formal
bylaws ensuring transparency and sustainability.*
**Key points:**

- Governance includes: **Executive Director**, **President**, **VP**, and
**Board of Directors**
- Funded by: grants, donations, and partner orgs
- Roles are rotated annually to promote inclusion and transparency
- Voting structures and meeting guidelines are defined clearly
📄 [View the Bylaws PDF](https://issip.org/wp-content/uploads/2024/07/ISSIP-
Bylaws-Approved-02142014.pdf)
** Check:**
❓
Which of the following is **true** based on ISSIP’s bylaws?
A. ISSIP is a for-profit entity
B. ISSIP’s leadership does not rotate
C. ISSIP is governed by a structure that includes elected leaders and a board
D. Only companies can be members of ISSIP
---
### 🧠 **8. Programs – Community of Practice**
**✅ Official ISSIP Description:**
*ISSIP’s programs include awards, ambassadors, newsletters, summits, and
platforms like T-skills and AI Collab. Roles include leaders, team ops, and general
participants. All work is coordinated with the Executive Director.*

** Explanation:**
🔍
ISSIP isn’t just an org — it’s a **living, collaborative ecosystem.** You can join as a
participant, leader, or operations support for many initiatives.
** Example:**
🌍
You co-host an ISSIP Discovery Summit on the ethics of AI in education, working
with the ED and fellow members.
📌 [ISSIP Leadership Page](https://issip.org/leadership/)
** Check:**
❓
Which statement about ISSIP’s programs is true?
A. Only corporate sponsors can join
B. Only executives are invited to participate
C. Programs are open to members who wish to contribute or lead
D. Programs are run exclusively by paid staff
---
### 🧠 **9. ISSIP Website**
**✅ Official Description:**

*The ISSIP website is your go-to place for exploring programs, registering for
events, and accessing community updates.*
🔗 [Visit the ISSIP Website](https://issip.org/)
** Example:**
🌍
You log in to access the **newsletter archive**, register for a virtual summit, or
nominate someone for an award.
** Check:**
❓
Which is something you can do via the ISSIP website?
A. Launch your own unrelated product
B. Register for ISSIP events and explore programs
C. Sell tickets for a private workshop
D. Post anonymous reviews about other members
---
### 🧠 **10. Strategic Goals**
**✅ Paraphrased Summary (see note below):**
While not listed with a single official slide definition, ISSIP’s **strategic goals** are
embedded in its structure:
- **Advance service innovation**

- **Support professional development**
- **Promote ethical leadership**
- **Strengthen global collaboration**
📌 This is interpreted from the **Onboarding Presentation**’s mission/vision and
Bylaws emphasis.
** Example:**
🌍
You mentor a student intern through ISSIP's network, supporting innovation,
ethics, and cross-disciplinary growth.
** Check:**
❓
Which best reflects ISSIP’s strategic goals?
A. Monetize user data for advertising
B. Create exclusive elite-only groups
C. Promote service innovation and support professional development
D. Focus solely on U.S.-based operations
---
🎯 Your turn! Please reply with your answers like this:
**6–10: [Your Choices]**
Let’s complete Section B strong 💪

016
My answers: B, C, C, B, C
017
018
Thanks for submitting your answers! Let's see how you did in this final batch of
Section B 🌟
---
### ✅ **6. ISSIP Code of Conduct**
**Your Answer:** B. *Respecting privacy, offering feedback constructively, and
crediting co-authors*
**Correct!**
✔️
That’s exactly what the Code of Conduct promotes — **respect, privacy, ethical
collaboration**, and maintaining trust. Well done!

---
### ✅ **7. Non-Profit Bylaws**
**Your Answer:** C. *ISSIP is governed by a structure that includes elected leaders
and a board*
**Correct again!**
✔️
ISSIP is volunteer-run and follows **formal governance** structures including an
Executive Director, elected President/VP, and Board of Directors. You’ve got it!
---
### ✅ **8. Programs – Community of Practice**
**Your Answer:** C. *Programs are open to members who wish to contribute or
lead*
**Correct!**
✔️
ISSIP encourages all members — whether new or seasoned — to **participate,
lead, and contribute** to initiatives like summits, newsletters, and platform work.
---
### ✅ **9. ISSIP Website**
**Your Answer:** B. *Register for ISSIP events and explore programs*
**Correct!**
✔️
The ISSIP website is your central hub to do just that: **join programs, read
updates, register for events, and engage with the community**.

---
### ✅ **10. Strategic Goals**
**Your Answer:** C. *Promote service innovation and support professional
development*
**Correct!**
✔️
This answer beautifully captures ISSIP’s core mission — fostering **service
innovation**, **lifelong learning**, and **collaborative ethics**.
---
### 🏁 **FINAL SCORE for Section B: 5 out of 5 — Perfect again!** 🎉
You’ve now completed:
- ✅ **Section A** (Service Innovation Concepts)
- ✅ **Section B** (Core Skills & Professional Standards)
You’re on track to become an **engaged ISSIP contributor and service innovation
leader**.
---
### Required Action Before Moving to Section C:
✍️
📌 Please complete the **ISSIP Code of Conduct form** (if you haven't already):

[Code of Conduct
👉
Form](https://docs.google.com/forms/d/e/1FAIpQLSfBolsKNgUOONASJy85qLAiJqy
e5IYCdhgMgFgRBOXFN1LyPA/viewform?pli=1)
When ready, say **“Let’s start Section C”** to begin the final phase!
019
Let’s start Section C please
020
🎉 Welcome to the **final stretch** — **Section C: Engagement with ISSIP**!
You’ve mastered the concepts and the professional mindset. Now it’s time to
explore **how you can engage, lead, and grow** within the ISSIP community 🌱
---
## Section C
📦 – Batch 1 of 5
Each of these concepts shows how ISSIP thrives as a **global, participatory
network** — and how you can be part of it.
---
### 🧠 **1. Culture: Give-Get-Grow Plan**
*“Give: Share insights, volunteer, co-create knowledge. Get: Learn from events,
resources, and peers. Grow: Build your skills, visibility, and network.”*

** Explanation:**
🔍
This “Give-Get-Grow” cycle is **ISSIP’s cultural foundation** — it emphasizes
reciprocity and mutual development. Everyone contributes, learns, and expands.
** Example:**
🌍
You co-host a panel on AI in education (Give), learn from peer talks (Get), and
connect with global leaders (Grow).
** Check:**
❓
Which behavior best reflects Give-Get-Grow?
A. Only attending ISSIP events passively
B. Posting and sharing ISSIP event takeaways and offering to mentor others
C. Ignoring messages from the community
D. Only joining for award nominations
---
### 🧠 **2. ISSIP Newsletter**
**✅ Official ISSIP Description:**
*Keeps members up to date on events, awards, volunteer opportunities, and
highlights. Delivered monthly via Mailchimp.*

** Explanation:**
🔍
The newsletter is ISSIP’s **main communication channel** — if you want to stay
involved, this is how. It includes:
- Event updates
- Award announcements
- Volunteer calls
- Program spotlights
** Example:**
🌍
You read that ISSIP is accepting nominations for a Discovery Summit. You reply and
get involved.
📨 [Newsletter Sign-Up / Archive](https://issip.org/newsletters/)
** Check:**
❓
What is the best use of the ISSIP Newsletter?
A. Ignoring it because it’s sent monthly
B. Deleting it and waiting for social media posts
C. Using it to track events, awards, and volunteer chances
D. Using it to send marketing for unrelated projects
---
### 🧠 **3. Vote in Annual ISSIP VP Election**

*ISSIP elects a Vice President each year who becomes President the next year.
Candidate bios are shared in advance and all participants are encouraged to vote.*
** Explanation:**
🔍
This is part of ISSIP’s **transparent leadership model**. You get a voice in shaping
direction by participating in these annual elections.
** Example:**
🌍
You review candidate profiles and cast your vote in the VP election. That person will
become next year’s President.
📌 [ISSIP Leadership Overview](https://issip.org/leadership/)
** Check:**
❓
What is true about the ISSIP VP Election?
A. Only board members may vote
B. Anyone who follows ISSIP on LinkedIn can vote
C. Voting is open to all ISSIP participants and determines future Presidents
D. The same person stays President indefinitely
---

### 🧠 **4. Encourage Nominations in ISSIP Excellence in Service Award**
*Anyone can nominate themselves or others. The award honors service
innovations that improve systems, scale value, or reduce harm.*
** Explanation:**
🔍
It’s about celebrating **impactful service innovation** — across sectors and roles.
Submitting nominations helps highlight work that matters.
** Example:**
🌍
You nominate a team that built an AI tool for accessible learning for students with
disabilities.
📌 [ISSIP Awards Page](https://issip.org/awards/)
** Check:**
❓
What is a reason to encourage nominations?
A. To increase your email list
B. To spotlight individuals or teams who improve systems or reduce harm
C. To win money for commercial gain
D. To critique previous winners
---

### 🧠 **5. Follow ISSIP LinkedIn Company**
*ISSIP’s public-facing LinkedIn company page posts event reminders, publications,
award highlights, and outreach content.*
📌 [ISSIP LinkedIn Page](https://www.linkedin.com/company/international-society-
of-service-innovation-professionals-issip-/)
** Example:**
🌍
You follow the page and share a recent post on AI in education innovation with
your network.
** Check:**
❓
Why should you follow ISSIP on LinkedIn?
A. To spam ISSIP posts with ads
B. To stay informed about ISSIP news and share it with your professional network
C. To replace the newsletter
D. To leave comments unrelated to service innovation
---
🎯 Ready to respond? Just reply like this:

You’re almost there — let’s go!
021
My answers: B, C, C, B, B
022
You're cruising through this final section! Let’s break down how you did on Batch 1
of Section C 🌟
---
### ✅ **1. Give-Get-Grow Culture**
**Your Answer:** B. *Posting and sharing ISSIP event takeaways and offering to
mentor others*
**Correct!**
✔️
This is exactly how members **Give**, **Get**, and **Grow** within ISSIP. It’s
about sharing knowledge and building together — not just receiving.
---
### ✅ **2. ISSIP Newsletter**
**Your Answer:** C. *Using it to track events, awards, and volunteer chances*
**Correct again!**
✔️
The newsletter is your **direct line to ISSIP updates**, including volunteering,
summits, awards, and more. It's your monthly GPS 🧭

---
### ✅ **3. VP Election**
**Your Answer:** C. *Voting is open to all ISSIP participants and determines future
Presidents*
**Correct!**
✔️
The VP becomes next year’s President — and everyone in the community can help
shape that leadership through **participatory voting**.
---
### ✅ **4. Service Award Nominations**
**Your Answer:** B. *To spotlight individuals or teams who improve systems or
reduce harm*
**Correct!**
✔️
This award honors **service innovation with impact** — not profit or critique.
Sharing nominations **grows the network of changemakers**.
---
### ✅ **5. ISSIP LinkedIn Company**
**Your Answer:** B. *To stay informed about ISSIP news and share it with your
professional network*
**Correct again!**
✔️

Following ISSIP on LinkedIn is a great way to **stay visible**, share events, and
show alignment with service innovation in your own professional circles.
---
### 🏁 Score: **5 out of 5 – Perfect again!**
You're maintaining a stellar pace! One last batch remains before we wrap the full
onboarding.
---
### Ready for the final 5 concepts of Section C?
These include:
- ISSIP LinkedIn Group
- ISSIP YouTube Channel
- ISSIP Slideshare
- ISSIP Ambassadors
- Support & Leadership (donations + Benevity)
Say **“Final batch please”** and let’s bring it home 💪
023
Yes, ready!

024
Awesome! Let's finish strong with the **final 5 concepts of Section C** 🎯
This last batch shows you how to **stay connected**, **lead**, and **support** the ISSIP
community — even long after onboarding.
---
## 📦 Section C – Final 5 Concepts
---
### 🧠 **1. Member ISSIP LinkedIn Group**
*A conversational space where members interact, share resources, and discuss service
innovation. Great for networking and real-time updates.*
🔗 [ISSIP LinkedIn Group](https://www.linkedin.com/groups/4720974/)
**🌍 Example:**
You post a resource on AI education ethics and join a discussion on data privacy — and a peer
invites you to collaborate on a panel!
**❓ Check:**
What’s a benefit of joining the ISSIP LinkedIn Group?
A. Selling unrelated products

B. Joining open discussions with fellow professionals and discovering opportunities
C. Posting job ads from other industries
D. Criticizing leadership anonymously
---
### 🧠 **2. Subscriber ISSIP YouTube**
*ISSIP’s YouTube channel archives panel talks, summits, and ceremonies. Organized playlists
cover topics like AI, health, ethics, and education.*
🔗 [ISSIP YouTube Channel](https://www.youtube.com/@ISSIPorg)
**🌍 Example:**
You missed a live panel on AI and trust — you catch the replay on YouTube and send the link to
your university network.
**❓ Check:**
What’s the main purpose of the ISSIP YouTube channel?
A. Upload vacation videos
B. Host replays of ISSIP events and educational content
C. Sell digital media
D. Promote unrelated influencers
---

### 🧠 **3. Follower ISSIP SlideShare**
*Hosts ISSIP’s slide decks and presentations from events and webinars. Ideal for researchers
and educators.*
🔗 [ISSIP SlideShare](https://www.slideshare.net/issip)
**🌍 Example:**
After attending a Discovery Summit, you download a speaker’s deck to reference in your next
workshop on digital learning.
**❓ Check:**
Why should you follow ISSIP on SlideShare?
A. To upload your music mixes
B. To access slides from ISSIP events and share knowledge
C. To post unrelated rants
D. To store personal files
---
### 🧠 **4. ISSIP Ambassadors**

*Recognized contributors who help spread ISSIP’s mission and mentor new members. Often
serve as moderators, authors, and event hosts.*
🔗 [ISSIP Ambassadors Page](https://issip.org/community/ambassadors/)
**🌍 Example:**
After several contributions, you're invited to become an ambassador and co-lead a summit on
lifelong learning in digital environments.
**❓ Check:**
What role do ISSIP Ambassadors play?
A. Enforce rules only
B. Handle technical issues on YouTube
C. Spread ISSIP’s mission, mentor others, and contribute content
D. Recruit sales leads
---
### 🧠 **5. Support & Leadership (Benevity + Donations)**
*ISSIP thrives on contributions from individuals and organizations. Donations support
programs, platforms, and outreach. Benevity enables employer matching.*
🔗 [ISSIP Donation Page](https://issip.org/donate/)

**🌍 Example:**
Your former employer offers donation matching through Benevity — you contribute to help
fund a future Discovery Summit on ethical AI.
**❓ Check:**
How can individuals support ISSIP?
A. Only by volunteering
B. By sending anonymous tips
C. By donating or using Benevity for matching gifts
D. By charging ISSIP for services
---
🎯 Please respond with your answers like this:
This is your final quiz — let’s finish with style! 🎓
025
My answers: B, B, B, C, C
026
🎉 You’ve reached the finish line! Let’s see how you did on your **final quiz** of the ISSIP
Onboarding Course 🔍
---

### ✅ **1. Member ISSIP LinkedIn Group**
**Your Answer:** B. *Joining open discussions with fellow professionals and discovering
opportunities*
✔️**Correct!**
The group is all about **conversation, knowledge-sharing, and professional networking**. Great
answer!
---
### ✅ **2. Subscriber ISSIP YouTube**
**Your Answer:** B. *Host replays of ISSIP events and educational content*
✔️**Correct!**
Perfect — this channel is a library of **talks, summits, and service innovation panels**. A great
learning hub.
---
### ✅ **3. Follower ISSIP SlideShare**
**Your Answer:** B. *To access slides from ISSIP events and share knowledge*
✔️**Correct!**
Exactly right — SlideShare is a **go-to resource for slide decks and visual knowledge** from
events and summits.
---
### ✅ **4. ISSIP Ambassadors**
**Your Answer:** C. *Spread ISSIP’s mission, mentor others, and contribute content*

✔️**Correct!**
Ambassadors are **community champions**, often leading panels, mentoring, or authoring
resources.
---
### ✅ **5. Support & Leadership (Benevity + Donations)**
**Your Answer:** C. *By donating or using Benevity for matching gifts*
✔️**Correct!**
Donations help fund events, tools, and outreach — and **Benevity helps match contributions
through employers**.
---
### 🏁 Final Score: **5 out of 5 — A flawless finish!** 🎯
You’ve now officially completed:
- ✅ **Section A: Service Innovation Concepts**
- ✅ **Section B: Core Skills & Professional Standards**
- ✅ **Section C: Engagement with ISSIP**
---
## 🧾 Final Action Item
📌 Be sure you’ve submitted:

- 📝 [ISSIP Code of Conduct
Form](https://docs.google.com/forms/d/e/1FAIpQLSfBolsKNgUOONASJy85qLAiJqye5IYCdhgM
gFgRBOXFN1LyPA/viewform?pli=1)
(required for ethical alignment)
📘 Then, take the:
🔚 **[Post-Test](https://docs.google.com/forms/d/e/1FAIpQLSe-
TjXxwOb8FwafYLKyjpIwMLWCH8QHG1fPMvaMM-prhrihVg/viewform?usp=sharing)**
(Just like the pre-test — it’s your closing checkpoint)
---
## ✅ Completion Message (for screenshot)
**This confirms that [Your Name] has completed the ISSIP Onboarding Course and passed the
post-test with a score of 85% or higher.**
Welcome to the ISSIP Community of Service Innovators! 🎓🌍
---
Let me know if you'd like help:
- Drafting your LinkedIn post to share your ISSIP journey
- Finding the right ISSIP program or summit to join
- Or anything else 💬
Congratulations again! 🎉

20250416 PSU_Team AI-Led ISSIP Onboarding Course.docx

More Related Content

Similar to 20250416 PSU_Team AI-Led ISSIP Onboarding Course.docx

More from International Society of Service Innovation Professionals

Recently uploaded

20250416 PSU_Team AI-Led ISSIP Onboarding Course.docx