ComCap is an investment bank focused on the digital retail ecosystem. The document discusses ComCap's perspectives on in-store retail technologies and how they can help retailers compete with Amazon. It also provides an overview of ComCap and introduces the managing partners. Key points include that in-store technologies can improve the customer experience and store operations/ROI, but many retailers have been slow to adopt them. The document is being shared with ComCap's network of strategic and financial investors.
Looking Forward to NRF 2017 – November 2016Charlotte Brook
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ComCap is hosting ongoing dialogs between strategic partners and private companies at the NRF 2017 conference in January. As an investment bank focused on commerce and capital, ComCap connects companies in sectors like ecommerce, B2B SaaS, payments, and marketplaces. The document provides ComCap's contact information and recommends several strategic investors in personalization technologies to discuss opportunities in personalization and B2B SaaS.
ComCap is an investment bank focused on commerce and capital markets. They have synthesized their views on key themes in robotics in retail. Robots are becoming integrated across the retail value chain from supply chain to customer interactions. Major retailers are adopting robots to address issues like rising wages and competition. The commercial robotics market is expected to reach $22.8 billion by 2025 growing at a 13.6% CAGR. Amazon is a leader in retail robotics through their acquisition and implementation of over 100,000 Kiva robots in their warehouses.
2017 3 q comcap broad perspectives on logistics-usCharlotte Brook
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The document provides an overview of the logistics industry in 3Q-2017. It notes that the logistics market is expected to grow significantly due to the rise of ecommerce. Technology in logistics has advanced from basic GPS and barcodes to more sophisticated software, IoT, and UAVs. This presents opportunities for new partnerships between established and emerging players to achieve strategic objectives. The remainder of the document discusses these topics in more detail over several pages.
Guide to Dreamforce 2016 – Digital Retail MarketingCharlotte Brook
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ComCap provides an overview of the digital retail marketing industry and several companies operating in this space. The document highlights growing worldwide spending on marketing software, the large and expanding markets that various software companies participate in, and ComCap's relationships with strategic investors and partners in ecommerce, payments, logistics, and other relevant industries. It also profiles two digital marketing companies, Blueshift Labs and Emarsys, covering their capabilities, funding, customers, and other details.
Artificial intelligence is transforming the retail industry through applications like chatbots and digital assistants. Retailers are increasingly looking to utilize AI to enhance the customer experience. Chatbots can be used to provide customer service, product recommendations, and enable conversational commerce on messaging platforms. The use of AI in retail is expected to grow substantially over the next decade and help drive economic growth.
The document is a confidential guide from an investment bank, ComCap, about their presence and clients at the dmexco conference. It provides an overview of ComCap's areas of focus, including digitally native brands, analytics, retail technologies and others. It also profiles several companies attending dmexco across categories like agencies, CRM/databases, e-businesses and their capabilities.
This document provides an overview of selected companies and investors attending the IRCE 2016 conference. It includes profiles of ecommerce platform companies PrestaShop and Tipalti, describing their capabilities, customers, and key facts. Additionally, it outlines the ecommerce and digital retail investor landscape in both the US and internationally. Confidential company and financial information is presented throughout the document for Mr. Aron Bohlig.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
Looking Forward to NRF 2017 – November 2016Charlotte Brook
Â
ComCap is hosting ongoing dialogs between strategic partners and private companies at the NRF 2017 conference in January. As an investment bank focused on commerce and capital, ComCap connects companies in sectors like ecommerce, B2B SaaS, payments, and marketplaces. The document provides ComCap's contact information and recommends several strategic investors in personalization technologies to discuss opportunities in personalization and B2B SaaS.
ComCap is an investment bank focused on commerce and capital markets. They have synthesized their views on key themes in robotics in retail. Robots are becoming integrated across the retail value chain from supply chain to customer interactions. Major retailers are adopting robots to address issues like rising wages and competition. The commercial robotics market is expected to reach $22.8 billion by 2025 growing at a 13.6% CAGR. Amazon is a leader in retail robotics through their acquisition and implementation of over 100,000 Kiva robots in their warehouses.
2017 3 q comcap broad perspectives on logistics-usCharlotte Brook
Â
The document provides an overview of the logistics industry in 3Q-2017. It notes that the logistics market is expected to grow significantly due to the rise of ecommerce. Technology in logistics has advanced from basic GPS and barcodes to more sophisticated software, IoT, and UAVs. This presents opportunities for new partnerships between established and emerging players to achieve strategic objectives. The remainder of the document discusses these topics in more detail over several pages.
Guide to Dreamforce 2016 – Digital Retail MarketingCharlotte Brook
Â
ComCap provides an overview of the digital retail marketing industry and several companies operating in this space. The document highlights growing worldwide spending on marketing software, the large and expanding markets that various software companies participate in, and ComCap's relationships with strategic investors and partners in ecommerce, payments, logistics, and other relevant industries. It also profiles two digital marketing companies, Blueshift Labs and Emarsys, covering their capabilities, funding, customers, and other details.
Artificial intelligence is transforming the retail industry through applications like chatbots and digital assistants. Retailers are increasingly looking to utilize AI to enhance the customer experience. Chatbots can be used to provide customer service, product recommendations, and enable conversational commerce on messaging platforms. The use of AI in retail is expected to grow substantially over the next decade and help drive economic growth.
The document is a confidential guide from an investment bank, ComCap, about their presence and clients at the dmexco conference. It provides an overview of ComCap's areas of focus, including digitally native brands, analytics, retail technologies and others. It also profiles several companies attending dmexco across categories like agencies, CRM/databases, e-businesses and their capabilities.
This document provides an overview of selected companies and investors attending the IRCE 2016 conference. It includes profiles of ecommerce platform companies PrestaShop and Tipalti, describing their capabilities, customers, and key facts. Additionally, it outlines the ecommerce and digital retail investor landscape in both the US and internationally. Confidential company and financial information is presented throughout the document for Mr. Aron Bohlig.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
ComCap is an investment bank focused on commerce and capital markets that provides M&A advisory, financing, and strategic services. The document discusses ComCap's views on personalization in retail and how disruptive personalization companies are attracting significant investment. It also outlines ComCap's network of investors and clients that it shares insights on personalization trends with.
ComCap presented an overview of the retail B2B SaaS and professional services market at Shop.org's 2016 Retail Digital Summit. The presentation discussed trends in ecommerce platforms and consolidation in the industry. It also provided brief profiles of select attendees and examples of acquisition precedents in the space.
This document discusses trends in the retail industry and the rise of vertical brands from the perspective of ComCap, an investment bank. It provides data on the growth of ecommerce globally and in various regions. It also discusses consolidation in the US retail landscape, with large numbers of store closures but continued growth of specialty retail formats. The presentation emphasizes the dominance of Amazon and opportunities for retailers to scale up through marketplaces and leverage customer data through artificial intelligence.
NRF 2017 call to action - Personalization Overview Nov'16Uren Dhanani
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ComCap is hosting ongoing dialogs between strategic partners and private companies at the NRF 2017 conference in January. As a premier boutique investment bank focused on commerce and capital, ComCap differentiates by bringing large firm techniques to emerging models and having worldwide coverage and relationships. The document provides ComCap's contact information and lists recommended strategic investors in personalization technologies for companies to contact to discuss partnerships.
The document is a guide for attendees of the Shoptalk Europe 2017 conference. It provides an overview of the investment bank ComCap and their areas of focus in the commerce sector. It also includes profiles of several software and services companies that will be present at the conference, describing their capabilities and services offered. The profiles provide information on company size, funding, and leadership to help attendees learn about strategic industry players at the event.
European marketplaces received €448 million in investment in 2016, making them the fourth largest sector by amount invested and second by number of deals. Marketplaces remain attractive to investors due to barriers to entry, healthy margins, and proven business models. Large strategic players like Amazon, Rakuten, and Zalando represent viable M&A exits as they seek to gain market share through acquisitions. A variety of innovative marketplaces are emerging across industries on mobile platforms, representing opportunities for strategic expansion.
The document provides an overview of software as a service (SaaS) perspectives in Asia, particularly Southeast Asia. It notes that SaaS adoption is being driven by small and medium enterprises due to the affordable subscription model. Even legacy software vendors have transitioned to cloud-based SaaS models. The document also discusses several trends in Asian SaaS, including a focus on vertical industry solutions, the growth of mobile-first SaaS, and the rise of SaaS-enabled marketplaces. It provides forecasts for strong growth in the Asian SaaS market over the coming years.
Lightspeed provides a platform for retailers and ecommerce businesses. The platform includes features like ecommerce storefronts, order management, inventory management, fulfillment, customer relationship management, and analytics. Lightspeed has helped over 2,000 customers across various industries.
ComCap is an investment bank focused on commerce and capital markets. This document discusses their views on personalization in retail. Personalization is becoming a cornerstone of marketing strategy and is evolving rapidly as retailers react to demands for frictionless customer experiences. Data is transforming how companies approach personalization, though integrating data across channels remains a challenge for most firms.
Master Class - Digitally Native Vertical Brands with Hassan Yassine, GAIACollective Academy
Â
Hassan Yassine, Co-founder and CMO of GAIA Design, shares some characteristics of Digitally Native Vertical Brands and his experience building one in an Emerging Market such as Mexico.
The robotics market is expected to grow significantly by 2025, reaching over $50 billion annually. Within retail, robots are being used across the supply chain from inventory to delivery. Applications range from stocking shelves to product picking to checkout and delivery. Technologies are also being developed to analyze customer behavior in stores in real time using sensors and cameras to better understand traffic patterns. One example is Digeiz, which uses 3D motion sensors to monitor customer paths and identify busy and empty areas of the store. The development of humanoid robots for customer service faces challenges due to the difficulty of replicating human interactions.
This document provides an overview of the independent ecommerce agency market, including the major platforms and agencies. It discusses the structure of the market around the largest ecommerce platforms, which drive the most business for agencies. These include Magento, Salesforce Commerce Cloud (formerly Demandware), SAP Hybris, and VTEX. It then lists the leading global independent agencies based on staff dedicated to ecommerce platforms, including PFS, Astound Commerce, Born Group, OSF Commerce, and Vaimo Group. It also lists the top North American agencies.
The document provides an overview of various AI and analytics companies that will be attending the Shoptalk 2018 conference. It includes brief profiles of 14 companies, describing their capabilities, customers, funding amounts, and other key facts. The profiles cover companies that provide solutions such as customer data platforms, product analytics, predictive pricing and inventory optimization, image recognition, personalization, and identity management.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
This document provides an overview of ComCap, an investment bank focused on commerce and capital markets. It discusses ComCap's focus areas including robotics, analytics, and various retail technologies. The document then summarizes ComCap's view that robotic disruptors are emerging across many sectors, representing an attractive investment opportunity. Specific examples of robotics in retail are provided, including increased demand for humanoid robots and major retailers integrating robotics into their operations. Market size projections for commercial robotics and automated guided vehicles are also presented.
This document provides an overview of ComCap's coverage of the digital retail sector, including key themes, companies, and industry activity. Some of the main points summarized are:
- ComCap covers various themes in digital retail including AI/analytics, B2C brands, ecommerce SaaS, fintech, IoT, logistics, marketing suites, mobile, personalization, and retail in-store technology.
- B2C companies have seen the highest M&A and financing activity over the past year, with deal value totaling $37.9 billion. SaaS companies command the highest valuation multiples.
- The digital retail sector has outperformed the S&P 500 over the last
The document provides an overview of the beauty industry and investment bank ComCap. It discusses key themes in the beauty industry such as strong growth from emerging markets and premium products. The industry is undergoing disruption from startups and non-beauty retailers entering the market. Consolidation continues as large companies look to expand capabilities and geographies. The shop-in-shop concept is also gaining momentum as a way for brands to test brick-and-mortar concepts.
ComCap: Digital Marketing Overview 2016Uren Dhanani
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SteelHouse is a data-driven marketing technology company that provides advertising solutions for brands, agencies and e-commerce marketers. It offers a remarketing platform and advertising delivery system to consistently display messages across channels. SteelHouse has raised $65.2 million and has over 160 employees.
2021 Omnichannel Guide: A Four-Pillar Approach to Holistic Commerce Successrun_frictionless
Â
An omnichannel approach isn’t just another way of saying that you sell on multiple marketplaces. It’s about delivering a consistent brand experience that transcends specific channels to meet customers where they are and build a personal connection, as well as optimizing your business for the future through channel diversification and comprehensive integration of your data and systems.
https://runfrictionless.com/b2b-white-paper-service/
This document provides an overview of leading European eCommerce investors in 1H 2018. It discusses ComCap, an investment bank focused on commerce and capital markets deals. The document then lists the largest European eCommerce funding rounds since 2016, with many going to German companies. It also outlines active financial and strategic investors in the European eCommerce space, including Index Ventures, Accel, and Prosus. Overall, the document analyzes investment trends and major players in the European eCommerce market.
Consumers are increasingly in control of their shopping experiences, deciding where, how, and what to buy based on their own research. New technologies like smartphones and tablets are empowering consumers. Retailers are striving to provide omni-channel experiences across online and offline, but this is complex. While ecommerce is still a small percentage of total retail, it is growing rapidly and disrupting traditional retailers. Data and personalized experiences are key to meeting evolving consumer demands.
Siemer & associates e commerce report spring 2013Vince Bitong
Â
The document is a report on the eCommerce industry that contains the following key points:
- Section I provides a summary of observations on the eCommerce industry, noting a focus on mobile shopping experiences, omni-channel retailing, and leveraging in-store assets. The global eCommerce market continues to exhibit strong growth potential.
- Section II presents an industry snapshot, highlighting that global eCommerce spending reached $820.5 billion in 2012 and is projected to reach a penetration rate of 9.3% by 2016. Mobile commerce accounts for 12% of revenue currently.
- Section III contains an analysis of changing corporate landscapes in eCommerce, including retailers investing in online initiatives and improving price-
ComCap is an investment bank focused on commerce and capital markets that provides M&A advisory, financing, and strategic services. The document discusses ComCap's views on personalization in retail and how disruptive personalization companies are attracting significant investment. It also outlines ComCap's network of investors and clients that it shares insights on personalization trends with.
ComCap presented an overview of the retail B2B SaaS and professional services market at Shop.org's 2016 Retail Digital Summit. The presentation discussed trends in ecommerce platforms and consolidation in the industry. It also provided brief profiles of select attendees and examples of acquisition precedents in the space.
This document discusses trends in the retail industry and the rise of vertical brands from the perspective of ComCap, an investment bank. It provides data on the growth of ecommerce globally and in various regions. It also discusses consolidation in the US retail landscape, with large numbers of store closures but continued growth of specialty retail formats. The presentation emphasizes the dominance of Amazon and opportunities for retailers to scale up through marketplaces and leverage customer data through artificial intelligence.
NRF 2017 call to action - Personalization Overview Nov'16Uren Dhanani
Â
ComCap is hosting ongoing dialogs between strategic partners and private companies at the NRF 2017 conference in January. As a premier boutique investment bank focused on commerce and capital, ComCap differentiates by bringing large firm techniques to emerging models and having worldwide coverage and relationships. The document provides ComCap's contact information and lists recommended strategic investors in personalization technologies for companies to contact to discuss partnerships.
The document is a guide for attendees of the Shoptalk Europe 2017 conference. It provides an overview of the investment bank ComCap and their areas of focus in the commerce sector. It also includes profiles of several software and services companies that will be present at the conference, describing their capabilities and services offered. The profiles provide information on company size, funding, and leadership to help attendees learn about strategic industry players at the event.
European marketplaces received €448 million in investment in 2016, making them the fourth largest sector by amount invested and second by number of deals. Marketplaces remain attractive to investors due to barriers to entry, healthy margins, and proven business models. Large strategic players like Amazon, Rakuten, and Zalando represent viable M&A exits as they seek to gain market share through acquisitions. A variety of innovative marketplaces are emerging across industries on mobile platforms, representing opportunities for strategic expansion.
The document provides an overview of software as a service (SaaS) perspectives in Asia, particularly Southeast Asia. It notes that SaaS adoption is being driven by small and medium enterprises due to the affordable subscription model. Even legacy software vendors have transitioned to cloud-based SaaS models. The document also discusses several trends in Asian SaaS, including a focus on vertical industry solutions, the growth of mobile-first SaaS, and the rise of SaaS-enabled marketplaces. It provides forecasts for strong growth in the Asian SaaS market over the coming years.
Lightspeed provides a platform for retailers and ecommerce businesses. The platform includes features like ecommerce storefronts, order management, inventory management, fulfillment, customer relationship management, and analytics. Lightspeed has helped over 2,000 customers across various industries.
ComCap is an investment bank focused on commerce and capital markets. This document discusses their views on personalization in retail. Personalization is becoming a cornerstone of marketing strategy and is evolving rapidly as retailers react to demands for frictionless customer experiences. Data is transforming how companies approach personalization, though integrating data across channels remains a challenge for most firms.
Master Class - Digitally Native Vertical Brands with Hassan Yassine, GAIACollective Academy
Â
Hassan Yassine, Co-founder and CMO of GAIA Design, shares some characteristics of Digitally Native Vertical Brands and his experience building one in an Emerging Market such as Mexico.
The robotics market is expected to grow significantly by 2025, reaching over $50 billion annually. Within retail, robots are being used across the supply chain from inventory to delivery. Applications range from stocking shelves to product picking to checkout and delivery. Technologies are also being developed to analyze customer behavior in stores in real time using sensors and cameras to better understand traffic patterns. One example is Digeiz, which uses 3D motion sensors to monitor customer paths and identify busy and empty areas of the store. The development of humanoid robots for customer service faces challenges due to the difficulty of replicating human interactions.
This document provides an overview of the independent ecommerce agency market, including the major platforms and agencies. It discusses the structure of the market around the largest ecommerce platforms, which drive the most business for agencies. These include Magento, Salesforce Commerce Cloud (formerly Demandware), SAP Hybris, and VTEX. It then lists the leading global independent agencies based on staff dedicated to ecommerce platforms, including PFS, Astound Commerce, Born Group, OSF Commerce, and Vaimo Group. It also lists the top North American agencies.
The document provides an overview of various AI and analytics companies that will be attending the Shoptalk 2018 conference. It includes brief profiles of 14 companies, describing their capabilities, customers, funding amounts, and other key facts. The profiles cover companies that provide solutions such as customer data platforms, product analytics, predictive pricing and inventory optimization, image recognition, personalization, and identity management.
- The document discusses the emergence and growth of digitally native vertical brands (DNVBs), which are e-commerce focused brands that control their own distribution and product selection.
- DNVBs have grown as physical retail traffic declines, e-commerce increases, and the population of "digital natives" who prefer online shopping rises. Many DNVBs focus on apparel and fashion.
- Traditional retailers are adapting to consumers' shift to online shopping through omni-channel strategies, while investors can capture higher margins by investing in DNVBs, which avoid physical store costs. The document provides several examples of DNVBs and analysis of their funding and valuations.
This document provides an overview of ComCap, an investment bank focused on commerce and capital markets. It discusses ComCap's focus areas including robotics, analytics, and various retail technologies. The document then summarizes ComCap's view that robotic disruptors are emerging across many sectors, representing an attractive investment opportunity. Specific examples of robotics in retail are provided, including increased demand for humanoid robots and major retailers integrating robotics into their operations. Market size projections for commercial robotics and automated guided vehicles are also presented.
This document provides an overview of ComCap's coverage of the digital retail sector, including key themes, companies, and industry activity. Some of the main points summarized are:
- ComCap covers various themes in digital retail including AI/analytics, B2C brands, ecommerce SaaS, fintech, IoT, logistics, marketing suites, mobile, personalization, and retail in-store technology.
- B2C companies have seen the highest M&A and financing activity over the past year, with deal value totaling $37.9 billion. SaaS companies command the highest valuation multiples.
- The digital retail sector has outperformed the S&P 500 over the last
The document provides an overview of the beauty industry and investment bank ComCap. It discusses key themes in the beauty industry such as strong growth from emerging markets and premium products. The industry is undergoing disruption from startups and non-beauty retailers entering the market. Consolidation continues as large companies look to expand capabilities and geographies. The shop-in-shop concept is also gaining momentum as a way for brands to test brick-and-mortar concepts.
ComCap: Digital Marketing Overview 2016Uren Dhanani
Â
SteelHouse is a data-driven marketing technology company that provides advertising solutions for brands, agencies and e-commerce marketers. It offers a remarketing platform and advertising delivery system to consistently display messages across channels. SteelHouse has raised $65.2 million and has over 160 employees.
2021 Omnichannel Guide: A Four-Pillar Approach to Holistic Commerce Successrun_frictionless
Â
An omnichannel approach isn’t just another way of saying that you sell on multiple marketplaces. It’s about delivering a consistent brand experience that transcends specific channels to meet customers where they are and build a personal connection, as well as optimizing your business for the future through channel diversification and comprehensive integration of your data and systems.
https://runfrictionless.com/b2b-white-paper-service/
This document provides an overview of leading European eCommerce investors in 1H 2018. It discusses ComCap, an investment bank focused on commerce and capital markets deals. The document then lists the largest European eCommerce funding rounds since 2016, with many going to German companies. It also outlines active financial and strategic investors in the European eCommerce space, including Index Ventures, Accel, and Prosus. Overall, the document analyzes investment trends and major players in the European eCommerce market.
Consumers are increasingly in control of their shopping experiences, deciding where, how, and what to buy based on their own research. New technologies like smartphones and tablets are empowering consumers. Retailers are striving to provide omni-channel experiences across online and offline, but this is complex. While ecommerce is still a small percentage of total retail, it is growing rapidly and disrupting traditional retailers. Data and personalized experiences are key to meeting evolving consumer demands.
Siemer & associates e commerce report spring 2013Vince Bitong
Â
The document is a report on the eCommerce industry that contains the following key points:
- Section I provides a summary of observations on the eCommerce industry, noting a focus on mobile shopping experiences, omni-channel retailing, and leveraging in-store assets. The global eCommerce market continues to exhibit strong growth potential.
- Section II presents an industry snapshot, highlighting that global eCommerce spending reached $820.5 billion in 2012 and is projected to reach a penetration rate of 9.3% by 2016. Mobile commerce accounts for 12% of revenue currently.
- Section III contains an analysis of changing corporate landscapes in eCommerce, including retailers investing in online initiatives and improving price-
Why CPG Companies Need to Manage the Amazon Digital ShelfTinuiti
Â
While sales among traditional CPG channels have been largely stagnant, sales on Amazon are are robust and rising. Amazon is the fastest growing online channel for CPG retail, making up 80% of ecommerce growth in the past year. To capture a part of that growth, your brand must be available to consumers searching Amazon. CPG brands that want to remain competitive must have a clear, data-driven merchandising and category management strategy to find premium space on Amazon’s digital shelf.
SIZzlE aims to solve the problem of online apparel shoppers struggling to choose the right size. Its technology would allow shoppers to enter their measurements once on SIZzlE.com and then receive size recommendations on any retailer website integrated with SIZzlE. This could reduce return rates and increase time spent shopping for retailers. For shoppers, it eliminates the hassle of deciphering sizing charts and risking incorrect sizes. If successful, SIZzlE could become a leading platform for online apparel shopping.
SIZzlE aims to address the high return rates in online apparel retail by developing technology that allows shoppers to enter their measurements once and receive size recommendations on any website. This would reduce guesswork for customers and costs for retailers. SIZzlE's platform would also let users store purchased items in a shared online closet. If successful, SIZzlE could partner with major retailers, process millions of transactions annually by 2015-2018, and generate over $100 million in revenue from per-transaction fees. However, the online apparel market is large at $26-35 billion currently, and integration may be challenging given prior companies' failures in this space.
Top E-commerce Trends to Watch Out for in 2017i95Dev
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Find out the top e-commerce trends that will drive the momentum of the e-commerce industry in North America (USA, Canada) and rest of the world in 2017.
The 15 Minute Breakdown: The Answer to Signal LossTinuiti
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Signal loss has been a challenge to navigate for marketers for quite some time now.
Signals have no where to go – but we found them a home. Let’s talk about it.
Join Tinuiti’s Data Privacy expert, Nirish Parsad, as he breaks down signal loss and shares insights on how to address one of marketing’s most pressing challenges – in just 15 minutes.
The document discusses how artificial intelligence is being widely applied in the retail industry, with 45% of retailers planning to use AI through chatbots and digital assistants to enhance customer experience, and outlines examples of retailers like Taco Bell, H&M, eBay, Anker, and Kia that have launched chatbots to provide customer service, product recommendations, and a personalized shopping experience. ComCap also shares its perspectives on AI applications in retail with over 250 financial investors and 100 strategic investors globally.
eStoreBuilders aims to become the number 1 online sales and distribution company in India within 3 years. It will focus on selling online store builder services to fashion, furniture, handicrafts, and jewelry manufacturers. The business plan outlines strategies for customer acquisition, revenue generation, organizational structure, and financial projections. It forecasts rapid customer and revenue growth over 3 years under 3 options, with the potential to become profitable in the second year and achieve over 200% revenue growth in the third year. Challenges include reducing order cancellations and maintaining high resource utilization.
The document analyzes trends in the Australian retail sector based on surveys of retailers and an analysis of online transactions, finding that while online and mobile sales are growing, many retailers have yet to fully integrate their digital and physical channels or leverage customer data analytics. Younger consumers are driving the growth of online spending but brand loyalty remains strong. The transition to digital is ongoing, with opportunities remaining for retailers to boost their online presence through improved customer experience, product selection, and marketing.
The document discusses the future of retail, predicting a decline in the distinction between online and offline commerce. While e-commerce growth is slowing, mobile commerce is increasing as a percentage of total e-commerce sales. Physical retail locations will remain important and may fulfill online orders, while digital technologies enhance the in-store shopping experience. Successful retailers will integrate online and offline channels through an omnichannel approach.
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
What are the business trends that are going to revolutionize the eCommerce market?
What are the most important technologies to invest in next 5 years?
Why 2017 is the Year of the Bot?
Are marketplaces really worth to invest in?
The document discusses the opportunities and strategies for successful e-commerce ventures in Southeast Asia. It outlines four key drivers of e-commerce growth in the region: 1) proliferation of mobile devices and internet access, 2) improved delivery infrastructure, 3) new digital payment systems, and 4) large investments from e-commerce giants. The document argues that e-commerce sales in Southeast Asia will hit $88 billion in the next eight years due to these unstoppable driving forces. It provides strategies for businesses to leverage this e-commerce wave in Southeast Asia and succeed, including understanding consumers' shopping behaviors, differentiating products and services online, and utilizing social media as a demand channel.
The state and future of ecommerce in canadaretaicouncil
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The document discusses how retailers must prepare for an increasingly digital future. It predicts that e-commerce will grow to 10% of retail sales in Canada by 2020, stores will decline by 5-15%, and digitally influenced retail will surpass in-store retail. Retailers will need to change their strategies around pricing, loyalty programs, assortments, footprints, and digital integration. Technology companies may become partners or competitors. Grocery and CPG companies will also increasingly offer online options. To succeed, retailers must move quickly, look outside for inspiration, understand shoppers' needs, and not compete directly with Amazon.
- Best Buy is undergoing a strategic transformation of its supply chain to become more customer-centric and efficient in response to changing customer behaviors and trends in the retail industry.
- It is shifting from a push-based to a pull-based supply chain model with more tailored assortments and one unified forecast to better meet customer needs.
- A key part of the transformation involves deploying RFID technology to improve the customer in-store experience through more accurate inventory tracking and faster checkout.
This report discusses trends in the internet sector and provides recommendations on internet stocks. It finds that the largest internet platforms like Alphabet and Facebook are gaining share of the digital advertising market. It also notes that companies providing value-added services to small and medium businesses are seeing growth. Finally, it discusses trends in ecommerce, with Amazon and Alibaba expected to maintain dominant positions, and in online video, where original content is driving platform differentiation.
Q4 Product Advertising Strategy for Retail Brand Manufacturers & SuppliersTinuiti
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How retail brands and suppliers should approach the holiday shopping season on Amazon and with other big box retailers like Costco, Best Buy, and Walmart.
Similar to 2017 fall com cap retail instore research (20)
Shoptalk 2018: Selected Company Profiles 3 21-2018Charlotte Brook
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This document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It discusses ComCap's areas of focus, which include B2C ecommerce, SaaS, fintech, logistics, marketing, mobile and personalization technologies. The document then lists various profiles of interest, including AI/analytics, B2C brands, ecommerce platforms, fintech firms, logistics providers, marketing suites and more. It also lists top digital retail investors that ComCap tracks, such as Accel-KKR, Activant Capital, Commerce Ventures, e.ventures, Fung Capital and General Catalyst.
Shoptalk 2018: Selected Company Profiles 319-2018Charlotte Brook
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This document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It outlines ComCap's areas of focus, including B2C, ecommerce SaaS, fintech, logistics, marketing, mobile and personalization technologies. The document then lists selected companies in each of these areas and provides brief profiles of top digital retail investors including Accel-KKR, Activant Capital Group, and Commerce Ventures.
Shoptalk 2018: Selected Company Profiles 0319Charlotte Brook
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This document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It outlines ComCap's areas of focus, including B2C ecommerce, SaaS, fintech, logistics, marketing, mobile and personalization. The document then lists selected companies in various categories and profiles several top digital retail investors, including Accel-KKR, Activant Capital Group, and Commerce Ventures. It provides details on each firm's areas of focus, funds raised, portfolio companies and selected investors.
The document is a map of The Venetian and Palazzo resorts in Las Vegas. It includes the locations of restaurants, shops, entertainment venues, casinos areas, and other amenities. Key areas highlighted include the Grand Canal Shoppes, pools, spa, congress center, ballrooms, and transportation options. Elevator and escalator locations are indicated to help navigate between floors in the complex.
This document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It outlines ComCap's areas of focus, including B2C ecommerce, SaaS, fintech, logistics, marketing, mobile and personalization. The document then lists selected companies in various categories and profiles several top digital retail investors, including Accel-KKR, Activant Capital Group, and Commerce Ventures. It provides details on each firm's areas of focus, funds raised, portfolio companies and selected investors.
This document provides an agenda and overview for the Shoptalk 2018 conference. It includes an introduction to ComCap, an investment banking firm focused on commerce and capital. The document then outlines various theme areas that ComCap focuses on, including AI/analytics, B2C brands, ecommerce SaaS, fintech, logistics, marketing, mobile, personalization, retail in-store technology. Profiles are provided for several investor firms, including Accel-KKR, Activant Capital Group, and Commerce Ventures. Key details are given about each firm's areas of focus and sample investments.
The document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It introduces the firm and its team, describes the sectors and themes it focuses on, and provides profiles of several companies in the AI/analytics space that will be presented at the Shoptalk 2018 conference. The profiles summarize each company's capabilities and key facts.
The document provides an overview of ComCap LLC, an investment bank focused on commerce and capital markets. It introduces the firm and its team, describes the sectors and themes it focuses on, and provides profiles of several companies in the AI/analytics space that will be presented at the Shoptalk 2018 conference. The profiles summarize each company's capabilities and key facts.
ComCap is an investment bank focused on the digital retail ecosystem. The document discusses ComCap's perspectives on in-store retail technologies and how they can help retailers compete with Amazon. These technologies include analytics, signage, fintech, loyalty programs, marketing, and store management solutions. While retailers have been slow to adopt such technologies, the current environment demands change in order to improve the customer experience and store operations. ComCap works with both financial and strategic investors globally to facilitate understanding of investment opportunities in this area.
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3. CONFIDENTIAL
We are pleased to present our retail in-store technology
perspectives
§ In the following slides we have synthesized our views on the current state of the retail in-store technologies which
hold the promise of rebalancing the retail playing field in the ”Age of Amazon”
§ With wide ranging applications throughout “offline” retail, in-store technologies serve to “shine a light” on the current
information and customer experience “dark space” represented by the retail store environment. These technologies
have the capability to significantly improve retail store investment ROI, the in-store customer experience and retail
store management, but domestic retailers have been slow to adopt…the current environment demands this to
change
§ ComCap is a premier boutique investment bank focused on the digital retail ecosystem, with key subsectors
including B2C ecommerce, B2B SaaS, B2B services for retail (IT and marketing services, fulfillment and logistics,
and call center), payments, marketplaces and digitally native brands
§ Headquartered in San Francisco with offices in Singapore and Europe, our firm works with large multi-national
public companies on buyside initiatives, and with public and private growth companies on equity financings
and strategic M&A
§ In addition to being the only boutique focused exclusively on disruptive commerce models, we differentiate by
bringing bulge bracket techniques to emerging business models, a strong and uncommon buyside/strategy practice,
deep understanding of industry drivers and synergy analyses, deep relationships across the sector and worldwide
coverage with closed transactions in the United States, Japan, China, the ASEAN region, Western and Eastern
Europe and Latin America
§ If you'd like to connect with us over the phone and/or meet in person to discuss your strategic initiatives, please
contact either Aron, Steve, Fermin or Collin
Aron Bohlig
Managing Partner
M: 415-235-8270
E: aron@comcapllc.com
Steve Terry
Managing Director
M: 415-971-3794
E: steve@comcapllc.com
Fermin Caro
Director
M: 650-743-7825
E: fermin@comcapllc.com
3
Collin Rice
Associate
M: 612-578-7512
E: collin@comcapllc.com
4. CONFIDENTIAL
CONFIDENTIAL
10
Select retail in-store disruptors can help retailers compete in
an amazon world
`
Analytics Display and
signage
Fintech Loyalty Marketing Store Mgmt OtherMobile
TotalCapitalRaised
$50m
$10m
$25m
$75m
$100m+
$5m
Source: PitchBook, CrunchBase
CONFIDENTIAL
26
ComCap’s strategic partner landscape
Software and
Service Leaders
Payments
& Fintech
Email Service
Providers / Other
Marketing
Global Logistics
Leaders
Agencies and
Systems
Integrators
Retailers
Corporate
VC’s
eCommerce
leaders
CONFIDENTIAL
ComCap: Retail Market Overview
June 2017
ComCap’s perspectives on retail in-store technology is
shared with 250+ financial and 100+ strategic investors
§ ComCap’s perspectives on various industries, including retail in-store technology trends, is being shared with our
large network of strategic and financial investors globally
§ This facilitates a better understanding of sweet spots for these investors; and ultimately helps to better position a
mandated client with selected players
§ Unique disruptors are gaining additional global coverage via ComCap’s reach
CONFIDENTIAL
Note: Based on SF / Bay-area store visits Feb 2017. 9
Physical stores slowly adopting in-store tech (con’t)
Select Broadline / Specialty Retailers
Digital Capabilities
Beacon technology
Click & collect
Cross channel inventory view
Digital signage / price tags
E-Receipts
Free in-store Wifi
Online reviews / pins in store
Unique digital payment (Samsung, Apple Pay)
Mobile Integration:
§ Associate Mobile App
(selling tool / check-out)
§ Customer mobile app integration
§ Mobile deals
ComCap proprietary analysis
4
5. CONFIDENTIAL
Retail in-store technologies – key themes for 2017-2018
Offline retail accounts for roughly 90% of retail purchases and represents a multi-trillion dollar market, yet
ecommerce penetration is steadily increasing and driving the need for improved customer experience and
efficiency in-store
Store productivity declining as ecommerce grows
Physical stores still not digitized
Technological advancement is needed to keep brick and mortar competitive
Retail in-store technology disruptors can help retailers compete in an Amazon world
Customer experience is still king
Analytics focused on retail and risk management have attracted significant capital
IoT applications present unique solutions for retailers
5
4
8
7
1
2
3
6
5
6. CONFIDENTIAL
Offline retail remains a multi-trillion dollar market, yet
ecommerce penetration is steadily increasing and driving
the need for improved customer experience and efficiency
in-store
Source: eMarketer
Total retail sales worldwide, 2015-20 Retail ecommerce sales worldwide, 2015-20
US$ trillions and percent change US$ trillions, percent change, and
percent of total retail sales
Note: Excludes travel and event tickets Note: Includes products or services ordered using the Internet via any device,
regardless of the method of payment of fulfillment, excludes travel and
event tickets
$20.795
$22.049
$23.445
$24.855
$26.287
$27.726
5.8% 6.0% 6.3% 6.0% 5.8% 5.5%
2015 2016 2017 2018 2019 2020
Total retail sales % change
$1.548
$1.915
$2.352
$2.860
$3.415
$4.058
25.5% 23.7% 22.9% 21.6%
19.5% 18.7%
7.4% 8.7% 10.0% 11.5% 13.0% 14.6%
2015 2016 2017 2018 2019 2020
Total retail sales % change
% of total retail sales
6
1
7. CONFIDENTIAL
Amazon is taking one third of total commerce growth…
Estimated Amazon North America GMV growth vs US retail GMV growth1 and Amazon prime membership2
$8
$19 $14 $17 $19
$39 $41
$79
$131
$108
$91
$127
$120
$128
25
40
54
70
2010 2011 2012 2013 2014 2015 2016
($billions)
Y/Y change in Amazon GMV
Y/Y change in US Retail GMV excluding non-Amazon categories
Prime members (in millions)
Source: Channel Advisor, Census.gov, ComCap LLC estimates2
Note: (1) US Retail GMW Growth = US Retail (ex-Autos & Food Services) + Automotive Parts / Tires – Fuel Dealers – Gasoline
(2) Recode
10% 33%15% 32%15%13% 19%
AMZN % of US Retail Sales Growth
Growth has doubled over the past 2 years and prime now penetrates nearly half of US
households
7
1
8. CONFIDENTIAL
Recognizing the value of online, Amazon bags the elephant,
acquires Whole Foods Market
1.4%
1.7%
1.7%
2.1%
4.2%
5.2%
5.3%
6.9%
7.2%
16.6%
United States
The Netherlands
Spain
Czech Republic
China
Taiwan
France
UK
Japan
South Korea
Online grocery sales have yet to take off in the US
FMCG: Fast-Moving Consumer Goods
Figures for the 12-month period ending June 2016
Source: Kantar Worldpanel
US online food and drink sales (excl. sales tax, $bn)
Source: Whole Foods, Amazon.com, Statista
4.8
7.6
12.2
4.0
5.0
6.0
7.0
8.0
9.0
10.0
11.0
12.0
13.0
2010
2011
2012
2013
2014
2015
2016E
2017E
2018E
2019E
2020E
Will the whole foods deal boost Amazon fresh
availability?
Alaska
Hawaii
Whole Foods currently operates
444 stores in 43 U.S. States
20+
10-19
3-9
1-3
0
ĂĽSeattle
ĂĽSacramento
ĂĽSan Francisco
ĂĽDenver
ĂĽLos Angeles
ĂĽSan Diego
ĂĽDallas
ĂĽChicago
ĂĽNew York City
ĂĽPhiladelphia
ĂĽBaltimore
ĂĽBoston
Washington
DC
ĂĽ Amazon Fresh is currently available in selected cities including but not limited to
§ Amazon acquires Whole Foods Market for $13.7bn
- Whole Foods Market could turbo charge Amazon Fresh,
which has a limited reach given its $14.99 / month fee for
Prime members
- Amazon gets access to 400+ Whole Foods stores across 43
states
- 62% of Whole Foods customers have Amazon Prime
accounts, enabling Amazon to observe consumer shopping
tendencies both online and in store
- Whole Foods brings expertise in category and SKU in food
and healthy living
- The overall grocery spend in US is around $1.5t of out which
just $17bn is online (1.4% of total sales)
§ Whole Foods’ typical customer earns $100k-$125k+ annually,
which Amazon hopes to target
§ Whole Foods has underinvested in ecommerce technology, and
stands to benefit from Amazon's ecommerce and logistics
expertise, and will bring to bear its own last mile connectivity
capabilities
8
Number of Whole Foods stores in the US (as of June 2017)
Top 10 markets with the highest e-commerce share of FMCG sales
1
9. CONFIDENTIAL
Prime wardrobe could decrease footfall to legacy retailers
§ Amazon’s launch of Prime Wardrobe curates clothing and accessories,
delivers them to Prime members to “try before they buy”
- Customers have seven days to choose products they’d like to keep,
and get 10% and 20% discount if they keep more than two or four
items, respectively
- Amazon's logistics network enables efficient and convenient delivery
and returns for consumers vs. traditional retailers
§ Prime Wardrobe service is combined with Prime membership fee
- Prime Wardrobe service is expected to further boost Amazon’s online
apparel segment, which contributed 12% of sales growth last year
§ Amazon launched seven private-label clothing lines in 2016, excluding
Zappos and Shop Bop
- Amazon also acquired a on-demand clothes manufacturing patent to
shorten lead times and minimize inventories
- Amazon’s Style Check feature and Echo Look and data on items kept
will drive improved personalization of curated items for consumers
$56.9
$63.3
$69.6
$78.9
$83.8
$90.3
$96.4
2015 2016 2017 2018 2019 2020 2021
Amazon can accelerate penetration of a leading
ecommerce segment
Source: Satistica
$7 $8 $8
$13
$10$10$11
$17
$13$13$13
$20
$15$16$17
$20$20$21$22
$32
$23
1Q12
2Q12
3Q12
4Q12
1Q13
2Q13
3Q13
4Q13
1Q14
2Q14
3Q14
4Q14
1Q15
2Q15
3Q15
4Q15
1Q16
2Q16
3Q16
4Q16
1Q17
Prime wardrobe can contributed to Amazon’s expanding
share of global retail revenue ($bn)
Source: BI Intelligence
Amazon’s private clothing labels
SOCIETY NEW YORK
Apparel, footwear and accessories retail e-commerce
revenue in the United States from 2015 to 2021 ($bn)
9
1
10. CONFIDENTIAL
Google has previously integrated partner technologies into
its product offerings with great success
10
DescriptionPartnership
§ DigitalGlobe is a key player in the global commercial satellite-
imagery industry
§ Much of Google Earth and Google Maps’ high resolution-
imagery is provided by DigitalGlobe
§ Google acquired ITA Software in July 2010 for $700mn
§ Google’s acquisition of ITA Software aimed to create a new,
easier way for users to find better flight information online,
turbocharging online purchases of flight tickets
§ The acquisition was projected to benefit passengers, airlines
and online travel agencies by making it easier for users to
comparison shop for flights and airfares and by driving more
potential customers to airlines’ and online travel agencies’
websites
§ Integrated ComScore’s validated Campaign Essentials (vCE)
for US Google DoubleClick customers to help improved digital
advertising’s problems such as viewability
§ Developed audience delivery metrics such as Gross Rating
Point (GRP) measurements for digital media
§ In Feb 2016, it was forecasted that ComScore vCE will deliver
$100m in 2017 revenue to ComScore, largely attributable to
DoubleClick
Source: Press releases and articles
1
11. CONFIDENTIAL
Store productivity declining with ecommerce growth…
§ Online sales have hampered brick and mortar stores’ ability to increase productivity. Digital sales have grown double digits annually
- The U.S. Census Bureau estimated that total e-commerce sales for 2016 were $395 billion, an increase of 15.1% over 2015
§ Productivity rankings for the 2016 for leading U.S. retailers, as compiled by E-Marketer show large format and specialty retailers are
among the most productive
§ Returns create further headwinds for retailers – The National Retail Federation says that returns have increased 52% from $171
billion in 2007 to $260 billion in 2015
§ Free delivery is often an incentive to buy online, forcing traditional retailers to make up the losses on returned items through higher
productivity
§ Lower productivity retailers need innovation urgently to drive foot traffic back to brick-and-mortar locations
The Amazon effect – US eCommerce sales growth, year over year
$0
$200
$400
$600
$800
$1,000
$1,200
Sales per square foot
Source: Forbes.
Note: Some companies do include their online sales in their productivity figures since they fulfill their omnichannel sales in their stores. While
department stores have benefitted from online sales, they have not included them in their productivity statistics. 11
2
12. CONFIDENTIAL
Select broadline / specialty retailers
Digital Capabilities
Beacon technology
Click & collect
Cross channel inventory view
Digital signage / price tags
E-Receipts
Free in-store Wifi
Online reviews / pins in store
Unique digital payment (Samsung,
Apple Pay)
Mobile Integration:
§ Associate Mobile App
(selling tool / check-out)
§ Customer mobile app integration
§ Mobile deals
Note: Based on SF / Bay-area store visits Feb 2017
…Creating a huge opportunity for adaptive retailers
(yet many are slow to do so)
ComCap proprietary analysis
12
3
13. CONFIDENTIAL
Select broadline / specialty retailers
Digital Capabilities
Beacon technology
Click & collect
Cross channel inventory view
Digital signage / price tags
E-Receipts
Free in-store Wifi
Online reviews / pins in store
Unique digital payment (Samsung,
Apple Pay)
Mobile Integration:
§ Associate Mobile App
(selling tool / check-out)
§ Customer mobile app integration
§ Mobile deals
Note: Based on SF / Bay-area store visits Feb 2017.
Physical stores slowly adopting in-store technology (con’t)
ComCap proprietary analysis
13
3
14. CONFIDENTIAL
Customer experience is still king…
Increasing dependence on CX to generate higher revenue, better customer loyalty, a bigger market share, and even
higher stock prices
§ Shopping is no longer treated as a
need-based activity, but has become an
experience, providing a unique
opportunity for retailers to develop
strategies for delivering the experience
customers desire and boost their
business
§ Consumers still prefer to shop in-store to
touch, feel, and receive advice about the
product in-store; waiting for the product
remains a pain point
§ The retail industry is continuously
changing as consumers are utilizing
various channels to make their
purchases
§ Now more than ever it is essential for
retailers to offer an experience to their
customers that they couldn’t receive via
mobile or online
ĂĽ With the advent of digital marketing,
in addition to the abundance of in-
store advertising, creating lasting
impressions on customers is
becoming a significant challenge
ĂĽ Fierce competition, has been
exacerbated by the rise of
ecommerce, making the need for
retailers to differentiate both
themselves and the in-store
experience all the more urgent
Source: ForeSee’s 2016 Experience Index, press releases.
Priority map
§ 56 cents of every dollar spent in a
store is influenced by a digital
interaction (Deloitte, 2016)
§ 75% shoppers now prefer to browse
online then buy in store (PWC, 2015)
§ In the apparel sector, over half of
shoppers who browse online still
prefer to go in store to complete the
purchase (PWC, 2016)
§ 76% of Millennials use their mobile
phone while in store (ForeSee, 2016)
82
7879 79
76
80
2011 2016
Store Web Mobile
Changes in channel CX
Despite clear evidence that CX drives customers,
store CX it has dropped four points since 2011
according to ForSee’s experience index.
Indicates and assist organizations in visualize priorities and are available for every touchpoint in
the customer journey. Store atmosphere is the most priority element
Outcomes of a great store CX
Monitor Top priority
ImproveStatus quo
Low Impact High Impact
Checkout
Price
Merchandise
Service
Store atmosphere
Elements Top priority elements
14
4
15. CONFIDENTIAL
… Yet retailers struggle to understand consumers’ multi-channel
journey due to poor integration of online/offline data
Source: A commissioned study conducted by Forrester Consulting on behalf of RetailNext, November 2015
Consumers turn to different channels at different stages of the
buyer journey
Retail stores struggle to integrate online and offline data
15%
14%
57%
51%
24%
32%
33%
60%
10%
Purchase products
Interact with customer
service
agent or store associate
Research products
Mostly or exclusively in -store Online and in -store equally
Mostly or exclusively online
But when it comes to making
purchases, 51% of consumers do
so online and in-store equally
followed by the 33% who prefer
to make purchase in-store
60% prefer to
interact with sales
associate in-store
Most Consumers
(57%) prefer to
research products
online
20%
17%
23%
13%
19%
14%
17%
23%
18%
21%
25%
28%
27%
45%
41%
46%
44%
39%
47%
45%
41%
39%
36%
27%
25%
31%
31%
31%
25%
24%
13%
15%
14%
12%
13%
9%
7%
6%
8%
9%
1%
1%
1%
1%
1%
Able to understand online touchpoints
and the
interplay with in-store behavio
Can take orders in-aisle via mPOS
Know what tasks are the highest priority
Know what amount of interaction is the
right amount to influence positive CX and
buying decisions
Place orders for items that are located in
another store or DC
Offer ongoing training based on their
performance
Able to understand past customer
behavior and make personalized product
recommendations
Access to rich content and information in
order to help engage shoppers
Access to robust reporting that helps
them understand store and associate
performance
See inventory in all store and distribution
center locations
Strongly agree Agree
Neither agree or diagree Disagree
Strongly disagree
15
4
16. CONFIDENTIAL
Creating a unique experience differentiates retailers and drives
repeat foot traffic
ĂĽ Emergence of robots in retail enhances customer experience
ĂĽ Rise of sensor technology streamlines the experience
ĂĽ New in-store technologies including analytics, intelligent
merchandising, associate augmentation, way-finding, personalized
virtual experiences, and augmented reality experiences are being
offered by innovative disruptors
ĂĽ Services to drive online customers to the store such as buy online &
pick up in store, interactive kiosks, create digital GIF booth, virtual
rails, interactive dressing room, digital fitting room and others create
a differentiated experienced
Retail in-store technology disruptors can help retailers
compete in an Amazon world…
Source: CB Insights
Technology
provider
Technology overview
§ Offers a centralised SaaS platform, that automatically collects shopper behaviour data
§ Improves attribution of online to offline campaigns with comprehensive in-store analytics
§ The analytics software and retail expertise assist in increasing same-store sales, reducing theft and eliminating
unnecessary costs
§ One Door provides SaaS based retail solutions for merchandising campaign planning, communication, and in-store
execution
§ Offers solutions including Visual Merchandising Manager, a retail communication platform and a point of purchase
manager that automates production quantity calculations based on individual store attributes
§ SES-imagotag offers retailers with an all-in-one solution to connect their stores: electronic shelf labels, jeggy
software and MultiCom infrastructure
§ Shelfbucks is an in-store smart shelf and smart display platform
§ The company allows CPG's and retailers to measure, manage and improve the effectiveness of in-store product
merchandising programs
A robotic selling machine installed in a
Best Buy store in Manhattan
Rebecca Minkoff established a digitally
connected store collaboration with
eBay, optimizing the use of space
Virtual rail mounted by M&S in its store
allows customers to browse life-sized
imagery of merchandise, simulate a real
life clothing rail
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17. CONFIDENTIAL
… and transform brick-and-mortar retail
Selected in-store innovators
§ Recent advancements
include robotics,
personal recognition,
digital wallets, artificial
intelligence, consumer
analytics and other tech
driven initiatives in order
to make shopping
easier instore and
online
§ Instore operations have
been transformed by
new developments such
as interactive kiosks,
mobile payments, BLE
technology, RFID
tagged products and
smart shopping carts
§ Innovations such as
virtual mirrors and
interactive kiosks can
also refuel customers’
desire to shop instore
§ A range of ancillary
services are popping up
for instore, such as POS
financing, guest wifi,
and POS interviews
Source: CB Insights 17
5
19. CONFIDENTIAL
Technological advancement is needed to keep brick and
mortar competitive…
Strategies Description
Personalized
online
shopping
§ Personalised shopping experience has given a rise to personalised pages, personalised search results,
personalised product recommendations, and personalised offers
─ Personalized pages: It can be the landing page as well as the product page. By tracking the user’s
past activities on the website, the company can analyse and predict the likes and dislikes of the user
─ Personalized product recommendations: After understanding the behaviour of the consumer, the
company can make recommendations on potential purchases
Virtual reality
§ Through VR, the user can visit various stores, view their entire catalogue, and look for all the latest
collections from their favourite brands or designers
§ VR store is very well arranged to locate the category of the products and helps the consumer find what
they are looking for
Video analytics
§ Provide useful insights on how much time a user spent on each product, who is taking the product
from the shelf and without putting it to the cart keeping it back on the self
§ This information assists in analysing the offers to be given and to increase the footfall in the physical
stores
Augmented
reality
§ Various brands / retailers can promote their product using AR. The consumer can launch a user
manual in a short video while hovering the camera over the logo on the packaging
§ For example: For home decor, the user can scan the barcode of the item they likes and after returning
home can see the product in the real world with the camera positioned in the space where they want to
keep the product
Offline stores
Assist in improving the buying experience at physical stores:
§ Kiosk implementation: Shares the image of a particular product either through Bluetooth/ Wi-Fi and the
kiosk pops up with the exact product / similar products present in the store
§ Virtual trial mirror: If a client stands in the front of mirror, he can have a view of the entire catalogue in
the front of the mirror. The customer can view different products on themselves, change the background,
the colour of the product, take a selfie, match the product with complementary products and see the entire
collection without actually wearing it
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21. CONFIDENTIAL
IoT applications present unique solutions for retailers
§ According to Juniper
Research, the number of
IoT-connected devices will
reach 38.5 billion in 2020,
a 285% increase from
13.4 billion in 2015
§ The devices include
smartphones, tablets,
smart signage and
wearables. Using data
from a smartwatch,
retailers will be able to
gain insight into how long
a customer stands near a
product, or the speed at
which they wander down
the aisle
§ To make in-store digital
signage even more
interactive, avant-garde
retailers are integrating
beacon technology to
detect users with
Bluetooth-enabled smart
devices as they approach
the digital displays. For
example: Zatar and
Samsung are creating an
engaging customer
experience by affixing
RFID tags within labels on
wine bottles
The start-ups in this market map have raised $900m in aggregate to bring
IoT into retail
Source: CB Insights 21
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