2. Mission Statement
At AIT, we vigorously seek opportunities to earn our
customers' trust by delivering exceptional worldwide
logistics solutions while passionately valuing our
co-workers, partners and communities.
Company Culture
Core Values
Earn our
customers’
trust
Passionately
value
co-workers
Actively
engage in our
communities
Always
conduct
ourselves
ethically
High
performance
at a world-
class level
3. Company Background
AIT Cares
Committed to 5 community
service hours per co-worker
Quality
Globally deployed Quality
Management System (QMS)
Ownership
Private corporation
100% management owned
Regional Headquarters
Chicago, USA
Hong Kong, China
Amsterdam, Netherlands
Industry
Global supply chain
management provider
Flexible, non-asset based
Global Network
51 global offices
Over 950 co-workers
Established in 1979
$295
$338 $326
$350
$431
$455
$498
$0
$100
$200
$300
$400
$500
$600
2010 2011 2012 2013 2014 2015 2016 Goal
Revenue in Millions, USD
60%
40%
Domesic International
4. Certifications
Government Certifications
Licensed Freight Forwarder (DOT/FMSCA)
Licensed Motor Carrier (DOT/FMSCA)
Licensed Freight Broker (DOT)
Hazardous Materials Certified (DOT)
Indirect Air Carrier (TSA)
Certified Cargo Screening Facility (TSA)
Non-vessel Operating Common Carrier
(NVOCC)
Ocean Transportation Intermediary (FMSCA)
Truck Broker (FMSCA)
Licensed Customs Broker (U.S. Customs)
Customs Bonded Carrier (U.S. Customs)
C-TPAT Certified Consolidator (U.S.
Customs)
Registered under the Bioterrorism Act (FDA)
Food Handling Facility (FDA)
SmartWay® Transport Partner (EPA)
Civil Reserve Air Fleet (CRAF) Carrier (DOD)
ITAR Registration (DDTC)
Industry Associations and Affiliations
Transported Asset Protection Association
(TAPA)
Cargo Network Services Corporation (CNS,
an IATA Company)
Air Forwarders Association (AFA)
World Freight Alliance (WFA)
WCA Perishables
National Customs Brokers & Forwarders
Association of America (NCBFAA)
National Defense Transportation Association
(NDTA)
National Safety Council
Small Business, Non-Scheduled Chartered
Freight Air Transportation Small Business Air
Freight Forwarder (NAICS #481212)
5. Global Network
Regional Headquarter Locations:
Chicago, United States, Amsterdam, Netherlands and Hong Kong, China
AIT offices
Partner network
6. With an asset-light business model supporting a variety of
services, AIT creates scalable solutions that meet the demands
of the most complex supply chains.
U.S. Domestic Products
North American Transportation Network
International Products
Transborder
Brokerage Services
3PL Services
Warehousing
Global Service Offerings
7. North American Distribution
Same Day/Next Flight Out
Next Day
Two Day
Three-Five Day Deferred
Truck Load Brokerage/Intermodal
Membership with the Transportation Intermediaries
Association (TIA)
Charter Services
Residential Delivery/Special Services
LTL Freight Management
3PL/Warehousing
Domestic Product
8. Daily Departures: Consistent,
scheduled service for just-in-time
shipments.
Dedicated Network: Operated by AIT,
for AIT customers, fewer breakbulk
locations, fewer touches, reduced
damage.
Averaging 80,000 domestic
transactions per month.
North American Truck Network
Premier Reliability: 98% on time
delivery.
Flexible Capacity: Ability to flex up or
flex down as customer volumes
dictate/controls network cost, reduces
empty mile runs.
Expedited LTL Service: Ease of LTL
with time definite delivery.
10. Product Statistics
76,000 shipments per month
59 million pounds managed per month
YTD on-time performance: 98.6%
Average claims ratio: 0.69%
Truckload Brokerage
Over 9,400 carriers within network
1,335+ loads managed per month
27% YOY growth
2015 Domestic Statistics
Product Breakdown (shipments per month)
Same Day: 2,346
Next Day: 10,348
Two Day: 4,953
3-5 Day Deferred: 32,450
Residential Delivery: 24,300
MyLTL Freight Management
3.9 million pounds managed per month
29 LTL carriers under contract
11. Air Product
Global
Unified global operating system
enhances efficiency and visibility
98.5% on-time performance
Flexible service offerings meet your
customers’ needs and provide best-in-
class value:
Domestic
Flexible, fully integrated domestic
network
Optimized airline capacity
management and cost with end-
to-end reliability
Ability to operate across multiple
gateways
Precisely defined and measured global
processes ensure reliable service and
customer satisfaction
Broad access to capacity enables
business growth even in areas with
high volume/demand lanes
Elite
Urgent Delivery
24-48 Hour Transit
(Next Flight Out)
Premier
Rapid Delivery
48-72 Hour Transit
(Priority Consol)
Economy
Affordable Delivery
4-5 Day Transit
(Standard Consol)
12. AIT Core Carrier Program
Twelve preferred air carriers meet AIT’s stringently defined service and capacity criteria
while mutually recognizing AIT as a key global partner.
A diverse product mix in Life Science, Perishables, AOG and Technology makes AIT
a partner of choice in the airline industry
AIT customers receive priority status and benefit from strong bargaining power with
AIT’s core carrier partners
e-Freight integration with carriers simplifies processes and reduces costs
AIT’s veteran Global Air Procurement team combines more than 100 years of
experience and relationships with the world’s largest airlines
Air Procurement Strategy
13. Ocean Solutions
Seamless transportation movement
Flexible, nimble network
Capacity and cost optimization
with end-to-end reliability
Gives our clients the ability to
optimize capacity in all modes of
transportation
Unified global operating system
enhances efficiency and visibility
Seasoned, solutions-based product
leaders with diverse experience
Strategic carrier network focusing on
long-term growth.
Solutions are key drivers
Providing customers with options
Up-to-date market intelligence
Multi-faceted relationships throughout
the transportation industry
Agile, based on extensive trade
knowledge
14. Core Carrier Program
Ocean carriers in AIT’s network belong to one of three different classes. Together, the
flexible network satisfies a complete range of ocean shipping needs.
Ocean Procurement Strategy
Strategic:
Long-term carrier
mainstays with global
reach and the ability to
grow with any business
Transactional:
Carriers utilized on a
short-term basis and
focused on the “rate of
the day”
Niche:
Carriers specializing in
specific lanes who may
not have the ability to
operate multi-trade
LCL
15. Transpacific Regional Headquarters
Hong Kong, China
Close proximity to Hong Kong
International Airport, the world’s busiest
cargo airport
Hong Kong is leading as one of the top
container handling areas in the world
Class A Licensed
Shenzhen is home to four deep-water
harbors, accommodating ocean traffic
Road trucking covers the entire
Southern part of China, Greater Pearl
River Area and Xiamen
Press Release
17. Transpacific Regional Headquarters
Air
Dangerous goods
Life Science products
Hi-tech
Retail
Ocean
LCL
Project cargo
Retail
DC bypass
Pre-distribution
Container loading sequence
GOH
Additional Services
eCommerce solutions
Charters
Hand Carry
Buyer Consolidation
Air Consolidation
18. European Regional Headquarters
Amsterdam, Netherlands
Ideally located in northwestern Europe
Rotterdam – Europe’s largest port
Expanded in 2014 to
accommodate greater capacity
Schiphol/Amsterdam – Europe’s third
largest airport
1.48 million tons of cargo
317 scheduled destinations in 90+
countries
Excellent multimodal connections
Press Release
20. Customs Brokerage
With extensive knowledge of ever-changing
government initiatives and international
trade practices, AIT is dedicated to
protecting your cargo while providing timely
and accurate customs clearance.
Licensed brokers
10+2 Importer Security (ISF)
Remote Location Filing (RLF)
Automated broker interface
Automated invoice interface
Continuous bonds
ACE processing – periodic monthly
statements and ACH
Coverage / RLF
Licensed brokers located in each of the
four continental U.S. time zones
Eastern: Pittsburgh and Atlanta
Central: Chicago (gateway)
Mountain: Denver
Pacific: Los Angeles (gateway)
Each location’s staff is fully trained on
RLF procedures
Wheels-up clearances available
MyAIT Support
Real time customs clearance, FDA
release and delivery details
Direct document access and print
capabilities
21. External Audits
FDA audits
No audits have been performed by U.S.
Customs and Border Protection (CBP)
Staff Metrics
99+% accurate in clearance data
97% on time in ISF filing
140 entries per person per month
ACE transmissions 95% prior to full
implementation
Customs Brokerage
Compliance
Compliance with FDA, USDA, DOT,
TSA and C-TPAT regulations
Compliance Support for EPA, Fish and
Wildlife and other government entities
TIB processing and closures
Carnet issuances, validations and
cancellations
22. Government
Proud supporter of all U.S. military
divisions
Global service with complete export
and import programs combined with
industry-leading domestic capabilities
to support any size, weight or project
cargo
End-to-end supply chain visibility with
24/7 coverage on all continents
High Performance culture
Broadly experienced staff of logistics
experts dedicated to government cargo
operations
Best-in-class procurement strategy
Government and Aerospace Control
Tower support
Value Added Services
Syncada™ provides easy payment
processing
Global White Glove available
Cold chain
AOG and OBC
24/7 air charters with any size aircraft
Warehousing
High value and high sensitivity
shipment handling
Document expertise
24/7 emergency shipment availability
23. Government
Qualifications
DOS, DOD, DCMA and DLA-approved
forwarder
NDTA member
Small Business Forwarder under
NAICS #481212
Foreign Military Sales (FMS) specialist
with active contracts under
management
Full hazardous material management
certification
CRAF partner with CONUS/OCONUS
services
Offering IHAT services under
approved SCAC
Customized tenders
Spot quoting
Compliance
Global compliance and ITAR certified
DSP and BIS license
management processes
Strict compliance and Regulatory
Affairs management
IATA and FMC registered
TSA certified and C-TPAT
compliant
Strict vendor vetting and
management
Quality assurance and internal audit
programs
24. Residential Delivery
Division Overview
Omnichannel fulfillment and distribution
model: Import of goods, Warehousing,
Ultimate mile delivery
Custom-tailored solutions
Comprehensive suite of service and
technology solutions
Onboarding and Implementation
Operations
Information Technology
Customer Service
Loss Prevention
Defined process
Ongoing weekly internal and external
co-management
Customer Service
Dedicated action team
Online bilingual chat service
Customizable SOPs
Tracking and tracing
Dedicated Control Towers
Internal-facing with customer
External-facing with consumer
SharePoint blog
Document management
Account Management and
Accountability
Defined metrics and goals
Performance measurement
QBR process with balanced scorecards
25. Residential Delivery
Ultimate Mile
Threshold
Room of choice
White Glove
Standard – unpack, remove,
dunnage removal
Ultimate – unpack, assembly or
set-up, dunnage removal
Customized solutions
Reverse Supply Chain
Return goods management
Warranty exchange
SKU-level asset tracking
Disassemble and pack
Charitable donation management
Technology
Online appointment scheduling
IntelleCall automated calls
Client-branded email communications
Capacity management tools
MyAIT technology suite of shipment
and inventory management tools
Customized reporting and information
flow
EDI available for any format including:
X12
XML
Flat files
FTP
VAN
AS1, AS2, AS3
26. Life Sciences
Vast experience managing cold chain
and temperature-controlled logistics
challenges
24/7 customer support and GPS
tracking
Global active and passive container
support
Envirotainers
Phase-change containers
Clinical trial support
Critical blood and blood product
shipment management
Distribution direct to sales reps
Medical devices
Emergency shipments
Reverse logistics
Government support
Proactive in-transit temperature
monitoring and reporting
Global re-icing capabilities
Strong knowledge of foreign country
regulations
Cost-effective solutions
27. Perishables
Ability to maintain end-to-end cold
chain integrity
Customized packaging solutions
Extended operational hours
Mid-shipment intervention
AIT’s building is the only in-bond
temperature-controlled facility at ORD
Routine research and integration of the
most effective cold chain solutions
End-to-end track and trace
Nationwide temperature-controlled
white glove door-to-door service
Peerless customer service
Team of Perishable logistics
professionals
International expertise
Average staff member has more
than 10 years of experience
Unparalleled sophistication in:
Documentation
Compliance
Customs regulations
New Product Introduction Specialists
Ability to create multi-unit sample
packages
Claims ratio: 0.02%
Currently servicing more than 300 of
the top food companies in the U.S.
More than 87 million pounds delivered
28. Retail Logistics
Supply Chain Solutions
Contract logistics
Pool distribution
Cross-docking
Flexible speed-to-market delivery
options
Trans-loading and drayage
De-containerization
FTL
LTL
Dedicated carriage
Rapid Development Centers
Supply Chain Solutions
Southeast Asia distribution
Retail Distribution
Bypass projects
Consolidations
Warehousing
Scheduled ultimate mile service
Flexibility
Security
Product custody
Professional representation
Ultimate Mile Expertise
DC to Store
DC to Pool
Pool to Store
Store to Pool
Bypass shipments and returns
Store-to-store transfers
30. Retail Logistics: Speed to Market
Origin/Destination Solutions
Multimodal
On-time
Claims-free
EDI/web technology
Customs brokerage
Competitive solutions
International Inbound Consolidation
PO Verification
Origin pick-up and drop-off
Warehousing and consolidation
Inventory management
Packaging and labeling
Transparent inventory
Customer service excellence
Domestic Consolidations
PO management and vendor
verification
Pick-up from multiple vendors
Timely release for timely delivery
New Store Construction
Contractors and vendor management
Time-specific deliveries
Specialized equipment
Store fixtures, non-commercial goods,
construction materials
24/7 Product Replenishment
Scheduled ultimate mile support
Volume and seasonal spikes
31. Personal customer service
Work directly with customers to simplify and hasten the
pace of the engagement process
Dedicated EDI support
Rapid, accurate exchange of critical business data
All standard industry formats and protocols
Best-in-class technology
Logistics experts work hand-in-hand with dedicated IT
team
Ability to work across all business platforms
Custom-built dashboard providing real-time shipment
visibility
DataSync provides automatic integration with partners,
payment agencies and suppliers
Technology Solutions
32. Technology Solutions
MyAIT Customer Portal
Web-based portal delivers timely
tracking and document information
Booking
Quote requests
Inventory tracking
PO management
Customization and Reporting
Customizable shipment
information displays
Exportable data
Email alerts
Status triggers
Critical shipment movements
Vertical Market Support
Online portal allows consumers to
schedule delivery appointments
Customer service options for
Residential Delivery consumers:
Call center
Email
Instant Messaging
Custom branded emails provide links to
scheduling and status updates
Proprietary IntelleCall system calls
consumers with automated delivery
messages
33. DataSync
AIT’s DataSync system allows for
automatic integration with the IT
systems of other logistics carriers,
payment agencies, and suppliers.
By automatically accessing and
integrating data into your system
manual routine transactions can be
automated, shipment completions sped
up and staff efficiencies increased.
Enabling DataSync’s “robots” across
your partner ecosystem will increase
your business agility and can improve
customer service experience.
Advanced Techniques and Applications
Social Media and Brand Monitoring
Real-time insights about customers,
products and competitors from social
media data
Outwit the competition with dynamic
price monitoring across thousands of
products in real-time
Enable Data Integration regardless of
APIs, Connectors, or Files (classic EDI)
Extend enterprise applications,
business processes and information to
mobile platforms
34. DataSync
Custom “Robots”
TSA Known Shipper verification
Retrieve shipment quotes
Create shipments
Extract shipment related documents
Extract near real time status updates
Email shipment notifications to
customers
Collect financial data from Payment
Agencies
Request Service Failure
reimbursements
Internal system monitoring and spam
prevention
Features and Benefits
Quick integrations using websites
Enables integrations independent of
partner involvement
Monitor and extract information from
web enabled email clients
Send email notifications
Process pdf, excel, csv, xml and other
data files
Check internal systems for availability
using monitoring portals
“Robots” can be run on a schedule or
interactively
Deliver actionable results by making
BIG DATA consumable
35. AIT utilizes a comprehensive approach to Quality Management,
comprised of three major programs:
Quality Management System (QMS)
Corrective and Preventive Action (CAPA) Process
Quality Satisfaction Index (QSI)
Our comprehensive approach to Quality Management is an
integral part of how we deliver exceptional worldwide logistics
solutions. The end goal of the AIT QMS is customer delight,
which means that customers enjoy and appreciate every
aspect of the service and every contact with AIT.
Quality Management
36. Quality Management
Quality Management System
Defines, measures, and continually
improves the service provided to our
customers
Based on International Standards
Organization (ISO) best practices and
Six Sigma methodology
Key Performance Indicators (KPIs)
monitor the performance of core
processes crucial to the customer
experience
Centralized process documentation
facilitates coworker alignment with
standardized process framework and
best practices
Corrective and Preventive Action
Drives continuous process improvement
Systematic investigation of root causes
of identified issues or risks
Prevents recurrence and occurrence of
undesirable situations
Quality Satisfaction Index
Earn customers’ trust by implementing
scheduled customer satisfaction
surveys, listing to the voice of our global
customer base
Ties into the Quality Management
System to ensure a consistent Customer
experience
Ensures that AIT is aligned with
customer needs and expectations
43. Why AIT?
Stability
Our financial strength enables AIT to
make all financial decisions without
constraint, but with responsibility and
accountability.
Partnerships
We believe in the value of partner-
ship. You can rely on AIT as a sound
financial partner as well as business
partner.
Shipment Visibility
Our dedicated staff makes sure your
shipments and their statuses are
monitored 24 hours a day, 7 days
a week.
Customer Service
Our operation specialists provide
the personal touch to each and every
shipment, from point of origin to
point of destination.
Technology
AIT’s in-house programming team
provides comprehensive EDI
support, supply chain visibility and
e-business integration solutions.
Service and Performance
AIT drives the complexity out of
transportation. From our domestic
services to import and export options,
with AIT one call does it all.
44. Bobby Finn
Senior Account Executive
bfinn@aitworldwide.com
AIT Worldwide Logistics
Eagan, MN 55121
www.aitworldwide.com
