The Resident Services Department at the PHA works to serve the needs of residents by connecting them to employment assistance, training programs, and other social services. They operate programs like FSS which helps residents pursue education and career goals, and places part of their increased earnings in an escrow account. The document outlines several coordinators and programs that provide various services to residents like youth academic support, senior activities, clothing assistance, and support for the chronically homeless. PHA has partnered with local organizations to help address resident needs and house the chronically homeless. The director was recognized for his advocacy on behalf of the homeless.

2.  The Resident Services Department works within
the PHA to SERVE THE NEEDS OF RESIDENTS–
we do this by helping residents find employment,
monitoring housekeeping, assisting with parenting
issues, providing training and employment
resources, and connecting families to services in
the community that can help.
 We also work in the community with local
schools, agencies, and non profit groups to connect
residents to the programs and services they need.
 We write grants and receive donations for PHA
programs. We educate and engage the public
through presentations and press releases.

3.  The FSS program is available to PH and HCV
residents. Residents sign an agreement that they
will work towards goals that insure them a
successful future. In return, part of their rent is put
into an escrow account as they increase their
earnings.
 There are currently 49 individuals in the PH
program and 42 in the HCV. 11 residents have
graduated from the program, 3 have earned HS
diplomas, 4 have earned college degrees, 1 has
purchased a home and many have improved their
credit, among much more!

4. Elsa Tavares, a resident from
Galego Court, graduated from
the program and used her
escrow funds to put a down
payment on a house.
Margaret Amoah, a resident
from 560 Prospect St., attained
her citizenship while in the
program.
Edna Chahine a participant from the
HCV program, obtained her
Associates in Nursing while in the
program. She then graduated from
the program and plans to use the
money to purchase a home.

5. RESIDENT
SERVICES
COORDINATOR
ROB WILLIAMS
Rob Williams works
with residents on the
following:
• Rhode Island
Furniture Bank
• Housekeeping
compliance issues
• Community Service
assignments
• Community gardens
• Food bags and
holiday food basket
donations
• Special events at
family sites
Community partners
 RI Furniture Bank
 St Raphael Academy
 St Matt Trinity food pantry
 South Side Community Land
Trust
 Boys & Girls Club
 Pawtucket Soup Kitchen
 Pawsox/ donations and bike
safety
 Pawtucket School
Department

6. CECELIA JACKSON
COORDINATOR/CASE MANAGER OF
THE TIPS (TRUANCY INTERVENTION
AND PREVENTION) PROGRAM AT
PHA:
WORK ON SITE AT 560:
 Works with schools to ensure
children are in school on time and
not truant
 Meet with teachers and principals
 Meet with local Police & Fire
Dept. to recruit mentors
 Schedule meeting with parents to
talk about their children’s
academics in school and monitor
their grades an behavior
 Attend workshops and education
trainings on special education and
Justice talk on how to end poverty
 Refer students to Lauren as
needed
 Provides events and activities to
keep families engaged
 After school homework help
 Big Brothers & Sisters Mentors
 Works with Boys & Girls Club
 Works with Tenant Association on
events
 Manage Donations- more are
appreciated and needed of any kind.
 Supervise volunteers from Bay
view/Roosevelt International
Academy, St. Ray, mentors and
interns.
 Advocate for parents in IEP
meetings

7. ROBIN STANTON COORDINATOR
TIPS PROGRAM AT GALEGO
COMMUNITY CLOTHING
CLOSET
 Meets with staff at
Cunningham and Slater
 Meets with parents
 Works with afterschool
COZ program to enroll
children
 Registers children for
camps, scholarships, and
programs in the
community
 Assists with outreach
 Open to ALL
RESIDENTS
 Tuesday and Wednesday
 Open to the Public
through agency referrals
 DONATIONS needed:
 Coats
 Children's Clothing
 Shoes
 Baby supplies

8. Sister Julie Tremblay works with the four senior and disabled sites
to provide resources and activities to improve residents quality of
life. She assists the PHA by communicating programs and policy's to
seniors including.
• MOTIVATE RESIDENTS PARTICIPATION
• HEALTH RELATED PROGRAMS
- Flu Sot Clinics
- URI Pharmacy Presentations
- Health fairs
- Foot Health
- Smoking Cessation
• LIVING WELL WORKSHOPS
• SOCIAL EVENTS AT PHA AND IN COMMUNITY
• FLYERS
• RECYCLING
• FOOD PROGRAMS

9. Lauren D’Andrea, Housing Liaison
 Assess tenant’s mental health and clinical needs
 Refers and connects tenants to appropriate resources such as:
therapy, substance use support, case management and wrap
around services, medical attention, domestic violence support, etc.
 Prioritizes tenants in order for most acute to be seen as soon as
possible and as frequently as needed
 Outreach tenants who have been identified as needing clinical
support; working with providers, other community partners, as
well as TPC and PHA staff to better support over all needs.
 Follow up with connected partners after referrals are made to
assist with care navigation and medical/mental health support
adherence: identifying barriers to care and working with tenant to
find ways to cope with barriers- Continuum of care model
 Initiate transitional care for long term stabilization of tenants

11. PHA along with the Center for
Supportive Housing and
Access, Rhode Island
participated in a pilot program
to help the chronically
homeless.
The Authority established a
separate waiting list and
allocated ten units for the
program.
One unit in every four unit
turnovers were used until the
ten units have been occupied.
Once a unit is utilized for this
pilot program it will continue
to be used to house the chronic
homeless.

12. Within 18 months the 10 units were occupied with
4 families and 6 individuals.
The program would not have been possible with
out the diligent work and effort of the staff at both
ACCESS, RI and the PHA.
The case managers at ACCESS, RI are fully
engaged with their clients and continue to provide
supportive services.

13. PHA hosts homeless working
group meetings with community
partners once a month.
Resident Services’ staff attend
regular meetings with the RI
Coalition for the Homeless, Chronic
Homeless and Veteran Homeless
working groups.
Chronic Homeless Veteran
preference was established in Jan.
2016 to help with the “Zero: 2016
Campaign”.
20 formerly homeless families are
now housed within the PHA due to
the above collaborations.

14.  Stephen Vadnais was unanimously selected as
the 2016 recipient of the Sr. Carol McGovern,
RSM memorial award.
 Steve was recognized for his dedication in
advocating to fight for the homeless and his
exemplary service in working to empower
homeless constituents.
 This is the first time a leader of a large public
housing authority has been recognized!
Congratulations Stephen!