This document provides 75 tips for both implementing helpful technologies ("Do's") and avoiding problematic technologies ("Don'ts") in the hotel industry. Some key recommendations include using digital signage instead of printed posters, providing universal charging ports, ensuring guest WiFi works well, testing backup generators, monitoring social media reviews, and regularly updating software and security. The tips cover a wide range of technologies from TVs and lighting to internet access, business centers, and security measures.
The document discusses various technologies used in hotel office desks and guest rooms, including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Two examples are given of hotels that utilize some of these in-room technologies.
The document discusses various technologies used in hotel office desks and guest rooms including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Specifically, these technologies allow for improved communication, increased efficiency and cost savings, enhanced customer service, and opportunities for customer loyalty and repeat business.
The document discusses an internet billing solution called 24online HIA that provides internet access to hotel guests. It offers high-speed internet throughout hotel premises including rooms, lounges, pools, and cafes. The solution attracts customers, increases brand value, and builds loyalty while generating additional revenue. It provides a simple, plug-and-play system to satisfy guest needs and supports various property and room sizes.
The document discusses unified applications which integrate communications, entertainment, point of sales, property management, and other services on a single platform. It notes that VoIP alone does not drive revenue and value without a unified applications strategy. A unified approach allows leveraging existing infrastructure, meeting customer needs through new applications, and redefining properties through technology. Examples of unified applications that could be provided include messaging, information access, productivity tools, entertainment, property management, and point of sales.
The document discusses how information technology can help address challenges faced by luxury hotels during an economic recession. It describes how IT can help in bringing more customers to a hotel, budgeting departments more effectively, and increasing guest spending at hotel facilities. Specific IT solutions are provided for functions like front office operations, back office accounting, supply chain management, and guest services to help optimize operations, cut costs and boost revenue.
The document describes a system called MARS that provides various services for real estate properties through an IP phone interface. The services include visitor management, digital signage, broadcasting announcements, messaging, maintenance requests, surveys, emergency notifications, bill payment reminders and integration with payment gateways. MARS aims to streamline operations, increase revenue opportunities, provide convenience to residents and tenants, and reduce costs through centralized management and control of these services using IP phones.
How the Realtime Web is influencing the future of communicationsPhil Leggetter
We send our data in realtime to the cloud, so we can instantly route relevant conversations to the appropriate medium (apps, mobile browsing, desktops, SMS, voice etc) and combine them where necessary. Everything is connected. We now have massive opportunities to interact with huge audiences at scale, for those that can leverage the technology.
In this talk, Phil will briefly cover some of the core realtime web technologies that are contributing to this and then, using Twilio and Pusher, he'll explore and demonstrate the communications benefits that realtime web technologies offer.
The HTML slides can be found here: http://www.leggetter.co.uk/pres/twiliocon2012/pres
The document discusses various technologies used in hotel office desks and guest rooms, including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Two examples are given of hotels that utilize some of these in-room technologies.
The document discusses various technologies used in hotel office desks and guest rooms including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Specifically, these technologies allow for improved communication, increased efficiency and cost savings, enhanced customer service, and opportunities for customer loyalty and repeat business.
The document discusses an internet billing solution called 24online HIA that provides internet access to hotel guests. It offers high-speed internet throughout hotel premises including rooms, lounges, pools, and cafes. The solution attracts customers, increases brand value, and builds loyalty while generating additional revenue. It provides a simple, plug-and-play system to satisfy guest needs and supports various property and room sizes.
The document discusses unified applications which integrate communications, entertainment, point of sales, property management, and other services on a single platform. It notes that VoIP alone does not drive revenue and value without a unified applications strategy. A unified approach allows leveraging existing infrastructure, meeting customer needs through new applications, and redefining properties through technology. Examples of unified applications that could be provided include messaging, information access, productivity tools, entertainment, property management, and point of sales.
The document discusses how information technology can help address challenges faced by luxury hotels during an economic recession. It describes how IT can help in bringing more customers to a hotel, budgeting departments more effectively, and increasing guest spending at hotel facilities. Specific IT solutions are provided for functions like front office operations, back office accounting, supply chain management, and guest services to help optimize operations, cut costs and boost revenue.
The document describes a system called MARS that provides various services for real estate properties through an IP phone interface. The services include visitor management, digital signage, broadcasting announcements, messaging, maintenance requests, surveys, emergency notifications, bill payment reminders and integration with payment gateways. MARS aims to streamline operations, increase revenue opportunities, provide convenience to residents and tenants, and reduce costs through centralized management and control of these services using IP phones.
How the Realtime Web is influencing the future of communicationsPhil Leggetter
We send our data in realtime to the cloud, so we can instantly route relevant conversations to the appropriate medium (apps, mobile browsing, desktops, SMS, voice etc) and combine them where necessary. Everything is connected. We now have massive opportunities to interact with huge audiences at scale, for those that can leverage the technology.
In this talk, Phil will briefly cover some of the core realtime web technologies that are contributing to this and then, using Twilio and Pusher, he'll explore and demonstrate the communications benefits that realtime web technologies offer.
The HTML slides can be found here: http://www.leggetter.co.uk/pres/twiliocon2012/pres
NEC SL1100 Smart Communications for Small Business Phone SystemNick Fitt
NEC SL1100 Phone Systems Built for Small Business. NEC SL1100 Telephone Systems for Powerful Communication Solutions. Get your NEC SL1100 Phone Systems Today!
- mCommerce transactions are growing 5 times faster than eCommerce and have the potential to exceed $1 trillion by 2014 as smartphones proliferate. However, security concerns and poor user experiences have held back mCommerce adoption in the US.
- Ingenico and ROAM Data provide a secure mobile commerce platform called ROAMpay that runs as a dedicated application rather than in a mobile browser. It supports hundreds of device models and offers an consistent user interface and offline capabilities. This has advantages over competitors in terms of security, user experience and device coverage.
- ROAMpay can enable various types of mobile commerce like mobile payments for small businesses, mobile banking/wallets, online ordering for extended workforces,
iLumio - next generation hotel technologyAilleron SA
What is iLumio?
Digital transformation of hospitality
Our goal is to transform a standard hospitality and guest experience into a unique, modern and digital level.
We believe that this transformation has started and is impossible to be stopped. Guest are seeking for new technologies in hotels. More and more often their choices are triggered not by the nice interiors for room sizes only by technological amenities.
The document discusses the importance and application of information technology in hotel management. It outlines some of the key problems hotels face without IT, such as difficulty maintaining guest details and inventory records. It then describes how technologies like property management systems, central reservation systems, and global distribution systems help hotels operate more efficiently. Additional technologies discussed include WiFi infrastructure, digital conferencing facilities, smart room keys, and smart mirrors/thermostats. The main impact of IT has been to quicken service, reduce costs, and improve accuracy at the front desk.
This document discusses video management solutions for retail security. It identifies common retail security issues like employee theft, shoplifting, and inventory shrinkage. The video management system is an open platform that can integrate with POS systems and existing analog cameras. It allows for remote live viewing, customer behavior analysis, people counting, heat mapping, and face recognition. Case studies show example designs for single stores with 4-16 cameras and a 300 store chain with a total of 750 cameras across locations. The system provides centralized live monitoring and management of alarms for increased security and profit optimization.
role of information technology and use of PMS in hospitality industryVinay Kumar
This document discusses the role of information technology (IT) in the hotel industry. It outlines what IT is and some of its key applications like computer programming, network administration, and web development. It then describes how IT systems like Property Management Systems (PMS) automate hotel operations and interfaces. PMS software manages reservations, registrations, room status, billing and more. The document lists advantages of IT like global distribution systems, cost reductions, and providing information in real time. It also discusses factors to consider when purchasing a PMS like needs, budget, vendor selection, and integration capabilities.
Twilio is a cloud communications platform that allows developers to add voice, video, and messaging functionality to their applications without having to build the underlying infrastructure. Developers can focus on customizing experiences rather than building systems from scratch. Twilio provides APIs for voice calls, SMS, MMS, and video across many devices. Well-known companies like Coca-Cola and DriveNow use Twilio to automate communications and deliver better customer experiences.
"For checking information, press or say 1. For other services, press or say 2."
II. Directed Call Flow model
In this type, the IVR guides the caller through a predefined sequence of prompts to
collect specific information in a structured way.
III. Natural Language model
This type allows customers to speak naturally without following a rigid sequence of
prompts. It understands questions, statements, confirmations, etc. and responds
appropriately through dialog.
So in summary , the IVRS types depends on the level of speech recognition and
natural language processing capabilities.
31
IVR Techniques
Advantage of IVR
I. 24/7 availability .
II
The document discusses how to voice-enable apps using Nexmo's Voice API. It provides an overview of Nexmo's cloud communications platform and voice features such as call control, conferencing, call recording, text-to-speech, and inbound call processing. Example use cases for voice APIs include building contact centers, call tracking systems, and voice proxies. The basics of how voice APIs work for inbound and outbound calls is also explained.
This document provides an overview of application specific products from Preh including for healthcare, grocery, telephony, banking, property management, utilities, and air transportation. Each section highlights key features such as encryption, programmability, and ease of use to simplify transactions and promote compliance. The document also discusses Preh's customers, products, options, and contact information for additional support.
TringMe offers a unified communication platform called TringSwitch that integrates existing voice and messaging services with internet-based services like instant messengers. Key offerings include TringPhone for making web-based calls, push-to-talk widgets, mobile VoIP apps, and SMS-driven telephony. TringSwitch provides the backend infrastructure and APIs to enable these services across various devices and networks.
Voxeo Summit Day 2 - Securing customer interactionsVoxeo Corp
This document discusses various technologies for securing customer interactions, including voice biometrics, location-based services, payment processing, and operator lookup. It notes that fraud costs over $200 billion annually and contact centers spend over $12 billion on security. Voice biometrics can identify customers by their voiceprint and location-based services provide additional authentication through mobile device location. Payment processing allows secure credit card transactions via IVR or with agents. Operator lookup verifies phone numbers to reduce spoofing. When combined with Aspect and Qivox technologies, these solutions provide comprehensive security across the contact center.
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
PS ONE -COMPLETE PAY-TO-PARK SYSTEM
The state-of-the-art; the now future of Came parking systems presents PS ONE, the ultimate web-based solution for pay-parking systems; even with multilevel and reserved parking facilities. Modular, versatile, simple and intuitive, its made for maximum connectivity and system integration.
Easy, simple and safe parking management.
This document summarizes the ticketing and event management services provided by BookMyShow, India's largest entertainment ticketing portal. It offers online and mobile ticketing for movies, sports, concerts, comedy, and other events. Services include dedicated event microsites, a mobile app, a 24/7 call center, ticket printing with security features, turnstiles, wristbands, LED displays, and camping/food and beverage solutions using RFID technology. Marketing initiatives include email campaigns, push notifications, radio promotions, and offline promotions through retail outlets.
This document discusses Epsilon Net, a Greek software company. It summarizes Epsilon Net's growth and success over the past 15+ years, including its 400+ employees, presence on the Athens stock exchange, and 27,000 clients. It also outlines Epsilon Net's product line called PYLON, which is a unified software platform for various business applications. The PYLON platform allows for integrated modules, mobile and cloud capabilities, and continuous innovation. Epsilon Net invites other software firms to partner with them to develop customized applications using the PYLON platform.
Matrix Telecom Solutions: Hotel IP-PBX SystemMatrix Comsec
Matrix Present a range of Hospitality IP-PBX that not just plays a role of a communication system, but also actively contributes in the routine functioning of the Hotel thereby increase the productivity of its staff. With features that facilitate to serve guests more efficiently without any human error, Matrix Hospitality Solution truly is a boon to hoteliers.
Transform SIM-card sales into digital retail with SIMKOMAT. Expand brand awareness with minimal expenses. Subscribe clients via the Internet: anywhere at anytime. Use SIMKOMAT as a POS. Feel advance of branchless retail.
AsiaPay provides secure payment solutions and services to banks, merchants, and individuals across Asia. They are a leading electronic payment service provider and gateway solutions provider in Asia, currently serving 11 leading banks and over 2,000 merchants in Hong Kong and Asia. PesoPay, their Philippine affiliate, is the premier eCommerce and payment solutions provider in the Philippines, being the first to enable affordable payments and donations for merchants and non-profits.
TBOHolidays.com Indonesia - Panduan Manual Ke-2 untuk Travel AgentGlobalTix Pte Ltd
Panduan Manual Ke-2 TBOHolidays.com Indonesia untuk Travel Agent
1. Cara Reservasi Hotel
2. Cara Reservasi Transfer In-Out
3. Cara Reservasi Paket Tour
Informasi & Training Center
TBOHolidays.com Indonesia
Whatsapp / Line /IMO: + 62 821 3681 9898
Skype : yohanesbw
Email : yohanes[at]tboholidays[dot]com
The document defines an electronic book as a book-length digital publication that can be read on computers or electronic devices. It notes that e-books can be used by people of all ages and backgrounds, and that electronic copies of educational and fiction books are popular. Some advantages of e-books are that they save trees, can hold multiple books, are portable, and don't take up physical space. However, e-books also have disadvantages like technological issues, eye strain, limited selection, and fragility.
NEC SL1100 Smart Communications for Small Business Phone SystemNick Fitt
NEC SL1100 Phone Systems Built for Small Business. NEC SL1100 Telephone Systems for Powerful Communication Solutions. Get your NEC SL1100 Phone Systems Today!
- mCommerce transactions are growing 5 times faster than eCommerce and have the potential to exceed $1 trillion by 2014 as smartphones proliferate. However, security concerns and poor user experiences have held back mCommerce adoption in the US.
- Ingenico and ROAM Data provide a secure mobile commerce platform called ROAMpay that runs as a dedicated application rather than in a mobile browser. It supports hundreds of device models and offers an consistent user interface and offline capabilities. This has advantages over competitors in terms of security, user experience and device coverage.
- ROAMpay can enable various types of mobile commerce like mobile payments for small businesses, mobile banking/wallets, online ordering for extended workforces,
iLumio - next generation hotel technologyAilleron SA
What is iLumio?
Digital transformation of hospitality
Our goal is to transform a standard hospitality and guest experience into a unique, modern and digital level.
We believe that this transformation has started and is impossible to be stopped. Guest are seeking for new technologies in hotels. More and more often their choices are triggered not by the nice interiors for room sizes only by technological amenities.
The document discusses the importance and application of information technology in hotel management. It outlines some of the key problems hotels face without IT, such as difficulty maintaining guest details and inventory records. It then describes how technologies like property management systems, central reservation systems, and global distribution systems help hotels operate more efficiently. Additional technologies discussed include WiFi infrastructure, digital conferencing facilities, smart room keys, and smart mirrors/thermostats. The main impact of IT has been to quicken service, reduce costs, and improve accuracy at the front desk.
This document discusses video management solutions for retail security. It identifies common retail security issues like employee theft, shoplifting, and inventory shrinkage. The video management system is an open platform that can integrate with POS systems and existing analog cameras. It allows for remote live viewing, customer behavior analysis, people counting, heat mapping, and face recognition. Case studies show example designs for single stores with 4-16 cameras and a 300 store chain with a total of 750 cameras across locations. The system provides centralized live monitoring and management of alarms for increased security and profit optimization.
role of information technology and use of PMS in hospitality industryVinay Kumar
This document discusses the role of information technology (IT) in the hotel industry. It outlines what IT is and some of its key applications like computer programming, network administration, and web development. It then describes how IT systems like Property Management Systems (PMS) automate hotel operations and interfaces. PMS software manages reservations, registrations, room status, billing and more. The document lists advantages of IT like global distribution systems, cost reductions, and providing information in real time. It also discusses factors to consider when purchasing a PMS like needs, budget, vendor selection, and integration capabilities.
Twilio is a cloud communications platform that allows developers to add voice, video, and messaging functionality to their applications without having to build the underlying infrastructure. Developers can focus on customizing experiences rather than building systems from scratch. Twilio provides APIs for voice calls, SMS, MMS, and video across many devices. Well-known companies like Coca-Cola and DriveNow use Twilio to automate communications and deliver better customer experiences.
"For checking information, press or say 1. For other services, press or say 2."
II. Directed Call Flow model
In this type, the IVR guides the caller through a predefined sequence of prompts to
collect specific information in a structured way.
III. Natural Language model
This type allows customers to speak naturally without following a rigid sequence of
prompts. It understands questions, statements, confirmations, etc. and responds
appropriately through dialog.
So in summary , the IVRS types depends on the level of speech recognition and
natural language processing capabilities.
31
IVR Techniques
Advantage of IVR
I. 24/7 availability .
II
The document discusses how to voice-enable apps using Nexmo's Voice API. It provides an overview of Nexmo's cloud communications platform and voice features such as call control, conferencing, call recording, text-to-speech, and inbound call processing. Example use cases for voice APIs include building contact centers, call tracking systems, and voice proxies. The basics of how voice APIs work for inbound and outbound calls is also explained.
This document provides an overview of application specific products from Preh including for healthcare, grocery, telephony, banking, property management, utilities, and air transportation. Each section highlights key features such as encryption, programmability, and ease of use to simplify transactions and promote compliance. The document also discusses Preh's customers, products, options, and contact information for additional support.
TringMe offers a unified communication platform called TringSwitch that integrates existing voice and messaging services with internet-based services like instant messengers. Key offerings include TringPhone for making web-based calls, push-to-talk widgets, mobile VoIP apps, and SMS-driven telephony. TringSwitch provides the backend infrastructure and APIs to enable these services across various devices and networks.
Voxeo Summit Day 2 - Securing customer interactionsVoxeo Corp
This document discusses various technologies for securing customer interactions, including voice biometrics, location-based services, payment processing, and operator lookup. It notes that fraud costs over $200 billion annually and contact centers spend over $12 billion on security. Voice biometrics can identify customers by their voiceprint and location-based services provide additional authentication through mobile device location. Payment processing allows secure credit card transactions via IVR or with agents. Operator lookup verifies phone numbers to reduce spoofing. When combined with Aspect and Qivox technologies, these solutions provide comprehensive security across the contact center.
A slideshow of our Integrating Communications into CRM Webinar. In this presentation, you'll read: CRM and "spectrum of communication" overview, an overview of Twilio, architecture for CRM + communications, hear some of our customer use cases and learn about a solution that our partner RingDNA implemented.
PS ONE -COMPLETE PAY-TO-PARK SYSTEM
The state-of-the-art; the now future of Came parking systems presents PS ONE, the ultimate web-based solution for pay-parking systems; even with multilevel and reserved parking facilities. Modular, versatile, simple and intuitive, its made for maximum connectivity and system integration.
Easy, simple and safe parking management.
This document summarizes the ticketing and event management services provided by BookMyShow, India's largest entertainment ticketing portal. It offers online and mobile ticketing for movies, sports, concerts, comedy, and other events. Services include dedicated event microsites, a mobile app, a 24/7 call center, ticket printing with security features, turnstiles, wristbands, LED displays, and camping/food and beverage solutions using RFID technology. Marketing initiatives include email campaigns, push notifications, radio promotions, and offline promotions through retail outlets.
This document discusses Epsilon Net, a Greek software company. It summarizes Epsilon Net's growth and success over the past 15+ years, including its 400+ employees, presence on the Athens stock exchange, and 27,000 clients. It also outlines Epsilon Net's product line called PYLON, which is a unified software platform for various business applications. The PYLON platform allows for integrated modules, mobile and cloud capabilities, and continuous innovation. Epsilon Net invites other software firms to partner with them to develop customized applications using the PYLON platform.
Matrix Telecom Solutions: Hotel IP-PBX SystemMatrix Comsec
Matrix Present a range of Hospitality IP-PBX that not just plays a role of a communication system, but also actively contributes in the routine functioning of the Hotel thereby increase the productivity of its staff. With features that facilitate to serve guests more efficiently without any human error, Matrix Hospitality Solution truly is a boon to hoteliers.
Transform SIM-card sales into digital retail with SIMKOMAT. Expand brand awareness with minimal expenses. Subscribe clients via the Internet: anywhere at anytime. Use SIMKOMAT as a POS. Feel advance of branchless retail.
AsiaPay provides secure payment solutions and services to banks, merchants, and individuals across Asia. They are a leading electronic payment service provider and gateway solutions provider in Asia, currently serving 11 leading banks and over 2,000 merchants in Hong Kong and Asia. PesoPay, their Philippine affiliate, is the premier eCommerce and payment solutions provider in the Philippines, being the first to enable affordable payments and donations for merchants and non-profits.
TBOHolidays.com Indonesia - Panduan Manual Ke-2 untuk Travel AgentGlobalTix Pte Ltd
Panduan Manual Ke-2 TBOHolidays.com Indonesia untuk Travel Agent
1. Cara Reservasi Hotel
2. Cara Reservasi Transfer In-Out
3. Cara Reservasi Paket Tour
Informasi & Training Center
TBOHolidays.com Indonesia
Whatsapp / Line /IMO: + 62 821 3681 9898
Skype : yohanesbw
Email : yohanes[at]tboholidays[dot]com
The document defines an electronic book as a book-length digital publication that can be read on computers or electronic devices. It notes that e-books can be used by people of all ages and backgrounds, and that electronic copies of educational and fiction books are popular. Some advantages of e-books are that they save trees, can hold multiple books, are portable, and don't take up physical space. However, e-books also have disadvantages like technological issues, eye strain, limited selection, and fragility.
The document is a Visual Basic program for a hotel reservation system. It allows users to enter a guest name, select a room type and number, and pick check-in and check-out dates. It then calculates the room rate, number of nights stayed, and any applicable discounts (0-75% off for long stays). The total payment due is displayed along with a record of the reservation added to several list boxes.
We can be your communication partner, helping you develop your placement brochure step-by-step. We begin by asking you a few questions about your positioning, perspective and the message you want to convey. Accordingly, we develop a unique theme for you. Our team works with the theme to create designs that work for you. Finally we print the brochures and deliver them at your doorstep.
How Mobile Technology Is Shaping HospitalityDes O'Mahony
Hotels need to react much more quickly to the guest wifi connectivity requirements for mobile devices in-house and not just focus their mobile strategy on mobile web presence and booking. There are two sides to mobile in hospitality and hotels must deliver on both.
How today’s hotel operations must change to cater to tomorrow’s travellers: H...Iconsulthotels
We were very pleased to be part of the 10th Annual Hotel Technology Forum, which was held in Las Vegas in April 2014. The conference's theme was "The Hyper-Connection: Powering Hotels & Engaging Guests in an "Always-on" Culture".
Our CEO, Martin Kubler, gave a day-opening keynote speech on day 2 of the conference, which dealt with hospitality innovation and tomorrow's guests and travelers. Martin spoke about how today’s hotel operations must change to cater to tomorrow’s travelers, the move from last-minute to very-last-minute bookings, the continuing rise of mobile bookings, and the emergence of new social currencies.
Looking for an MC, moderator, or keynote speaker? See what Iconsulthotels can do for you here: http://qoo.ly/ebtb
Introduction to Information and Education Technology 1Mohamed EL Zayat
This document provides an introduction to information and educational technology. It discusses the scope of information technology including its components like computers, communication technologies, and how they are used to store, process, distribute, and access data. It also covers basic computer hardware and software concepts such as computer architecture, computer organization, system software, and different types of application software including examples. Finally, it discusses computer peripherals and aspects of human-computer interaction.
FreeG WiFi provides complete WiFi hardware and software solutions for businesses like hotels, cafes, and malls. Their solution includes [1] a safe and secure guest WiFi hotspot, [2] innovative marketing and analytics tools to monetize WiFi investments, and [3] 24/7 online customer support. Founded by IIT Bombay alumni with over 12 years of WiFi experience, FreeG WiFi aims to build a sustainable free WiFi network worldwide.
ICT- INFORMATION & COMMUNICATION TECHNLOGYvsunil273
This document discusses the role and potential of information and communication technologies (ICTs) in education. It outlines several ways ICTs can enhance learning, teaching, and skills formation, as well as improve educational access, efficiency, quality, and management. However, it notes realizing this potential requires prerequisites like appropriate educational policies, infrastructure, content, and trained personnel. The document advocates for analyzing educational objectives and determining how best to integrate suitable technologies to make education more effective and responsive.
This document discusses the components of hospitality technology systems. It covers input components like keyboards, touchscreens, and scanners. It describes output components like monitors, printers, and handheld devices. It explains the central processing unit and differences between read-only memory and random access memory. External storage devices like magnetic tapes and disks are also outlined. The document provides details on various hardware and software components that make up hospitality technology systems.
cara menyambut dan mendaftarkan tamu (front office )yulia safitry
Dokumen tersebut membahas prosedur umum dalam menyambut tamu di hotel, meliputi 3 langkah utama: (1) menyapa dan menawarkan bantuan, (2) mendaftarkan tamu baik dengan atau tanpa reservasi, (3) menyerahkan kunci kamar dan kartu tamu.
Expedia Hotel View: www.expediahotelview.co.uk combines Google Street View technology with Expedia's extensive hotel inventory to enable travellers to check out the surrounding area around their hotel as well as viewing hotel rates, reviews and photos. The service aims to help travellers to book with the confidence of knowing exactly what to expect on arrival
This document discusses outsourcing, globalization, and information and communication technologies (ICT). It provides definitions of outsourcing and how companies can use ICT to outsource work. The advantages and disadvantages of outsourcing are listed. Benefits of globalizing ICT are discussed along with some social impacts. Mobile computing, telecommuting, and their potential impacts on work roles are examined. Hardware needed for a mobile office is listed. Examples of jobs that could utilize mobile technologies are given.
The Handlink WG-500P is a Wi-Fi hotspot gateway in a printer. The WG-500P which is the world first and patented wi-fi hotspot gateway built into a printer. This small but powerful device is designed for small venues such as Cafe, bistro, bar, restaurant, hotel, airport lounge, gas station, beauty salon and clinic, store or shop etc.
With the population of mobile devices like smart phones and pads, more and more mini-sized venues need to provide Internet access for their customers.
Traditionally, the venues who provide a public internet access with the same username and password to guests which are insecure and easy to get identity
hijacked. Or they have to take lots of effort to provide secure Internet access for guests such as pre-built user’s accounts with passwords and print them out.
1) Hotels are installing digital door viewers to provide security and comfort by allowing guests to see who is outside their door on a wireless monitor.
2) Self-service kiosks are being used in hotels and restaurants to provide convenient options for guests while improving efficiency and customer satisfaction.
3) While kiosks offer benefits, they also present weaknesses like insufficient skills for some users and fewer job opportunities.
The document discusses predictions about the future of information and communication technologies (ICT). It describes how ICT will become more integrated into daily life and education. Students and teachers will carry personal communication devices to access the internet, complete schoolwork, and communicate. Classrooms may have small groups and flexible learning spaces. Assessment may move to multimedia and group formats. Everyday devices like badges and jewelry may serve as phones, computers, and means of interacting wirelessly.
Rringg offers VoIP services that are simple for non-technical users. Their services allow users to plug a telephone into a computer or DSL line to make low-cost calls, without needing any software installation. Rringg handles the technical complexities in their data centers, providing a simple experience for users who just dial phone numbers. They offer a variety of products tailored for different types of users, from individuals to businesses, all designed to be plug-and-play easy to use.
What is Internet of things? What is smart home automation? How does a state-of-the-art home automation system work? What is the scope of IoT based home automation? How can Vinsol help you with IoT app development for home automation.
OTRUM ENTERPRISE 5 THE MOST FLEXIBLE ORDERING PLATFORM Our ordering tool works across TVs, tablets, and phones, and improves both revenue and service. We have designed it to offer just about anything, from room service to elephant rides, A FOCUS ON GUEST EXPERIENCE Our main goal is helping create more happy customers. More important then ever in the age of Tripadvisor and social media, one great guest experience can have lasting effects. ENTERPRISE TOUCH WORKS ON BOTH SMARTPHONES AND TABLETS, IOS AND ANDROID. IN FACT ALL YOU NEED IS A WEBKIT ENABLED BROWSER AND YOU ARE GOOD TO GO.
The document discusses various technologies used in hotel office desks and guest rooms including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Examples are given of hotels that have implemented some of these technologies.
CIE AS Level Applied ICT Unit 2 - How Organisations Use ICTMr G
This document discusses how organizations use information and communication technology (ICT) for control systems. It provides examples of control systems used in air conditioning, central heating, refrigeration, car manufacturing, and medical applications. These control systems use sensors as inputs to monitor conditions, microprocessors to compare to preset values, and actuators as outputs to adjust systems like fan speeds or valve positions. The document also discusses programmable logic controllers and how they are used to control industrial processes and manufacturing.
The document discusses various technologies used in hotel office desks and guest rooms, including IP telephone systems, CAT-5 cables, DSL-style systems, VOIP, COVOICE, virtual concierge technologies, and self-service kiosks. It provides details on what each technology is, how it works, and the potential benefits and revenue opportunities they provide for both guests and hotels. Two examples of hotels using some of these technologies are also mentioned.
This document discusses some of the key differences organizations may experience if they choose to use PCs instead of phones for voice communications. It raises concerns about user ergonomics like PC availability and audio quality. It also highlights issues with PC and server reliability compared to traditional phone systems, noting higher failure rates that could impact productivity and customer satisfaction. Overall, the document argues that relying solely on PCs for phone calls may not provide the same reliability as traditional phone systems and could introduce frustrations for users.
This document provides an overview of different working practices that have been impacted by information and communication technologies (ICT). It discusses several topics including home/teleworking, remote working, office-based working, videoconferencing, instant messaging, and faxing. For each topic, the document describes the technology used, how it has changed work patterns, examples of use cases, and key requirements. While teleworking and remote working have increased with new ICT devices, many companies still prefer office-based working for reasons like data security and employee isolation. Videoconferencing is now commonly used for meetings instead of travel, while instant messaging and phone conferencing allow real-time communication. Fax technology remains relevant for transmitting copies of
Why VoIP is better. Save $1,000's over traditional phone services.pstadmin
Why VoIP is better. Save $1,000's over traditional phone services.
Increases your productivity
Cuts monthly telecom costs
Scales with your needs
Simple to control, configure, and customize
Allows you to focus on your business instead of your communications systems
This document describes xplace GmbH, a company that provides multichannel communication and digital signage solutions for retail point-of-sale environments. It discusses xplace's history and operations, including that it has approximately 250 employees, offices in multiple countries, and has installed solutions in over 40 countries. The document also summarizes xplace's portfolio of digital signage and communication products for retail environments, including electronic shelf labels, digital displays, queueing systems, and more.
This document provides guidance on technology tools and best practices for real estate professionals. It covers topics like connectivity options, hardware devices, software, computer security, communication methods, and email effectiveness. The document recommends researching different internet service providers and connectivity options to choose what best suits your needs. It also provides tips for selecting appropriate hardware, understanding basic computer networks, utilizing software tools efficiently, protecting against security threats, leveraging various communication channels, and writing professional emails.
The document discusses TCS's Home Infotainment Platform (HIP). It provides an overview of HIP, including its conceptualization based on leveraging existing TV infrastructure for internet access. It describes HIP's features and deployment in India and the Philippines. It discusses the technology challenges in developing HIP and challenges in commercializing the product. It concludes by discussing innovation at TCS through its various innovation labs and approaches like its co-innovation network and technology-market map.
For more information and for to know all the innovations and news of the mobiles or which mobiles, what mobiles consulted mobile9
http://phone-mobile9.info
9 Reasons Why Now is the Time to Replace Your Aging Phone SystemInteractiveNEC
The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than these systems can support. Today’s workers, who now need to be flexible to work from wherever they happen to be, require more agility and capabilities than these systems can support. Aging phone systems typically do not support remote workforces, who can be productive from any location.
This document explains the 9 key benefits that is driving so many companies to move their phone system to the cloud.
If you haven’t considered a move to the cloud before, now’s a great time to start! Contact us today at https://www.univergeblue.com/get-in-touch to find out how reliable, affordable, and easy to use UNIVERGE BLUE® CONNECT can be.
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Introduction to objective, scope and outcome the subject
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Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
1. TECHNOLOGYSPECIAL
EDITION ON
S
FORESIGHT AND INNOVATION IN THE GLOBAL HOTEL INDUSTRY
2015HOTELYearbook
www.hotel-yearbook.com
This e-publication may be ordered online | € 14.50 ISBN 978-2-9700896-3-6
THE FUTURE CIO
FUTUREOFTV
CHANNELMANAGEMENT
CLOUD3.0
HOWTOPITCH
CMS
ROBOTICS
TCO
PTT
DO HIGH-SPEEDINTERNET
SOCIALCAPABILITIES
BUSINESSINTELLIGENCE
KEYPERFORMANCEINDICATORS
SERVICE MANAGEMENT
SERVICEMANAGEMENT
TRENDSININTEGRATION
GUESTEXPERIENCE
UPSELLING
TECHROI
BYOD
GHACP
DON’T
WEARABLETECH
DISTRIBUTION
WIFI
2. DO DON’T
2015 “Do’s” and “Don’ts”
of hotel technology
by Terence Ronson i
Terence Ronson of Pertlink shares with The Hotel Yearbook a wide-ranging list of tech-related ideas to
implement… and mistakes to avoid! Common-sense stuff, and yet pure genius!
1 Use digital signage instead of printed posters
2 Put some free bottles of water in the mini bar so they
are nice and cool
3 Check all the peep holes on guest room doors to make
sure they are secure and the right way round
4 Mount irons on wall brackets in closets instead of
placing them on the floor or shelves
5 Clearly display broadband charges – if your hotel has
any –and have a sign-on page if your government
requires it
6 Make it easy to switch off all lights in the guestroom
from the bed – especially the bathroom and vestibule
lights
7 Simplify the process of plugging in a hairdryer, shaver,
or electric toothbrush in the bathroom
8 Make the lighting in the bathroom bright enough for
doing makeup – ask a woman to check it
9 Have an illuminated make-up mirror in the bathroom
10 Have universal power sockets with USB power sockets
easily available for guest-use in public areas, especially
lobby lounges, dining areas, club lounges and poolside
– and have international adaptors handy
11 Have an emergency torch/flashlight in the guest room
12 Offer free boarding pass printing in business centers
13 Provide Apple computers in the business center, and
not just Windows PC’s
14 Have an Apple Notebook power adaptor available for a
guest to borrow in case they accidentally forget theirs at
home – same applies to iPhone/iPod, Blackberries and
other popular devices
15 Use wireless mice at the front desk
16 Have a smartphone-compliant version of your hotel
data file available for download on your website at the
same time you are making sure your website is mobile-
compliant
1 Use walkie-talkies in public areas without providing staff
with discreet ear pieces
2 Consider PTT (Push To Talk) alternate services/apps
that can run on Smartphones
3 Deploy connectivity aux or connectivity panels without
having in-room cable kits to include up-to-date
connectors such as used on iPhone 5
4 Put a bedside clock that makes a ticking sound
5 Charge for local phone calls unless you really have to
6 Make it difficult to use a mouse on the guest room desk
by using one with a glass surface – put a mousepad in
the drawer
7 Automatically do dynamic currency conversion on
credit card transactions – be sure to have the customer
approve this in advance
8 Charge exorbitant rates for printing a couple of A4
sheets in the business center
9 Issue replacement room keys without first seeing a valid
photo ID
10 Open a guest room door without first seeing a valid
photo ID or some other form of guest ID validation
11 Allow staff to use thumb drives in work computers – this
is often how data is lost and viruses introduced
12 Print reports – circulate PDF versions only
13 Send faxes when you can send PDFs with e-mails
14 Use worn out ribbons on printers – especially point of
sale printers in F&B outlets
15 Assume your backup power generator will auto-start if
there is a mains power failure: test it regularly
16 Print folios – only e-mail them
17 Use paper registration cards – use electronic ones
18 Install both wired and wireless Internet in your guest
rooms when doing a new installation: having Wi-Fi
alone is acceptable to most people and will save you a
lot of money
74 HOTEL Yearbook 2015 special edition on TECHNOLOGY
AND FINALLY…
3. 17 Work with your system providers so that they produce
e-forms and not printed reports – especially registration
cards and folios
18 Make sure excess power and data and power cables
are neatly tied, or cut to the right length. If that is not
possible, cover them somehow
19 Have a simple but easy-to-read digital clock in the
bathroom
20 Encourage staff to bring laptops or tablets to meetings
and use them for note taking rather than paper pads
21 Have easily accessible universal power sockets with USB
power sockets in meeting rooms, as more and more
people bring tech with them and need power
22 Have plenty of universal power sockets with USB
power sockets by the bedside and guestroom desk,
or if not possible, place a small power bar in the desk
drawer, complete with adaptor
23 Have a CD/DVD/Blu-Ray lending library if you have such
a player in the guestroom
24 Have your concierge know where the nearest Apple
Service Center is, likewise for other popular brands like
IBM, DELL, Lenovo, Asus, Samsung, HTC and Blackberry
25 Have a person or system to constantly monitor social
networking sites for mentions about your hotel and
respond appropriately and in a timely manner
26 Have competent front line staff on-property who can
deal with guests’ tech queries – make sure they have
the requisite troubleshooting, social and interpersonal
skills as well
27 Monitor what is written about your hotel on social
networking sites like Trip Advisor
28 Have easily accessible empty power sockets at the left
and right side of the bed – for guest use only – with USB
power sockets not needing adaptors
29 Realize that when you buy technology, you need a
support agreement as well – and this often doubles the
tech cost over 4-5 years, so work out a 5-year TCO
30 Put a notice on your HSIA sign-up screen that your
government may block access to certain websites and
Internet services if this applies to you. Have your IT
people know how to workaround this if the guest asks –
such as a VPN
31 Check your TV channel reception from time to time and
make sure it’s nice and clear
32 Make sure the electronic door lock on the guest room
door closes quickly when the door shuts
33 Check the speed, noise and effectiveness of the air-con
fan coil in the guest room
34 Print your IM address on your business card, e.g. a
Skype ID, WhatsApp or WeChat – maybe even use a QR
code
35 Put an Internet browsing station in the staff canteen
for staff to check e-mail, and fill out forms or requests
during breaks
19 Assume all guests use an iPod, iPhone or iPad – believe
it or not, there are many other successful products and
operating systems in the marketplace and these mostly
use micro USB connectors
20 Put “last updated...” on your website if you don’t do it
frequently
21 Put the number of visitors to your website – no one
really cares
22 Put a chair at the desk which is difficult to pull out or is
uncomfortable to sit in – even if it looks nice
23 Just limit guests to connect two or three items to the
Wi-Fi in the guestroom – guests often carry many more
devices, especially if a couple with kids. Usual quantity
is 3 devices per person.
24 Clutter the desk with collaterals and printed materials
– make them digital and multi-lingual e.g. in Chinese,
Japanese, Arabic and Russian
25 Just believe that by putting loads of technology into
your hotel that the guest experience will be enhanced
or that the guest will appreciate it
26 Place a loudspeaker in the bathroom unless it has a
volume control and the sound quality is good
27 Just rely on the technology to operate your business – it
will fail and at the worst possible time. Make sure you
have a contingency plan in place for all systems and test
it periodically
28 Change any configuration on a guest’s computer unless
they absolutely agree and you have a written record of
the changes made
29 Have multiple phones in the guest room unless you
really need to: one is usually enough
30 Allow iPods, MP3 players or similar devices in the
workplace to be connected to your computers
31 Print anything – only have electronic versions of all your
collaterals
32 Make it complicated for guests to use your technology –
they may only stay one night and have no time to learn
how to use all the gadgets, and may not be as tech-
savvy as you think they are
33 Overcharge for IDD calls – see if you can connect your
PBX to a VOIN (Voice over Internet) service to reduce the
calling costs
34 Lend guests headsets in the gym unless they have been
pre-sterilized and you can prove it
35 Allow social networking connections on workplace
computers unless it’s for work
36 Have water pipes inside your computer room or data
center
37 Just have a single cooling source for your data center –
have a backup
38 Have so many TV channels that it’s difficult for the guest to
quickly access what they really want to watch, and make
sure that when it’s re-switched on, it goes back to the last
channel watched and only re-sets upon check-out
DO DON’T
75www.hotel-yearbook.com
4. 36 Encourage your guests to also perform a virtual check-in
to such sites as Facebook and Foursquare when they
physically check-in to your establishment
37 Encourage your guests to post photos of their food on
Facebook, Foursquare and Instagram – and consider
printing your name on the chinaware so it’s captured in
the photo – free advertising
38 Get your technology vendors to update you twice a year
on their roadmap – maybe under NDA
39 Add CCTV cameras inside your data center – one that
is directed to the server racks, and the other to the
entrance door
40 Use electronic locks on your server racks, not just metal
keys
41 Remember that guests trust their mobile phones to
wake them up, more than they do your wake-up call
service or alarm clock next to the bed
42 Perform regular complete system and data backups and
store them off-site
43 Consider placing a “dock extender” cable into the cable
pack that you may be placing in your rooms so that a
guest can connect an iPad to the iPod/iPhone dock you
are providing
44 Have iPhone 5 adaptors on hand
45 Have staff who do in-room check-in, offer to help guests
connect their computer to the HSIA/Wi-Fi as well as
make them an espresso if such a machine is in the room
46 Allow guests to tailor their fruit basket if you plan to give
them one – not everyone likes green apples and pears.
Same goes for turndown amenity – not everyone wants
or can eat chocolates or sweet items
47 Offer e-postcards from your website
48 Have a shelf in the toilet cubicle where guests can place
their mobile phone/tablet and maybe a book
49 Work in your own guestroom from time to time and
see how comfortable and practical it is – especially the
height of the chair in relation to the desk, or location of
the TV
50 Use a biometric reader or PIN pad for staff entrance/
egress that is linked to the time and attendance/payroll
system
51 Make sure the light inside the wardrobe does switch off
when the door is closed
52 Consider (carefully) moving some of your IT services
to the Cloud. Make sure you fully understand the small
print on the SLA (Service Level Agreement) about
“uptime”, “data ownership” and “migration” from
property based systems – also data privacy and security
issues
53 Make sure the room safe is bolted down to a floor or
wall and cannot be easily removed
54 Monitor the TV volume in the guest room so that it can go
down very low and not too high. Some guests like to leave
the TV on all night but at a very low background volume
39 Put a CD/DVD/Blu-Ray player in the guest room unless
there is already a disc inside for the guest to quickly
listen to or watch
40 Operate a 1-button call center unless the staff who take
the calls are fully trained to handle all queries and in
various languages
41 Put a 4-in-1 copier/scanner/printer/fax machine in the
guestroom with just 2 or 3 sheets of paper inside for the
guest to print on – include at least 20 sheets
42 Use a cloud printing service to the in-room printer you
are providing – some guests are bound by company
confidentiality policies not to send data outside of their
network and so cannot use such services, even if they
are hosted by a reputable company – so just add a USB
cable
43 Have electronic curtains/drapes unless they can be
opened/closed from the bed as well as via a simple wall
switch that the guest is aware of
44 Put a hairdryer in the bathroom that is underpowered
– and don’t hide it – ask a woman to check it before
selecting
45 Put a reading lamp at the bed which is so powerful and
direct that it can burn your guest’s forehead
46 Adjust the temperature in the guestroom if the guest
sets it at a certain level; only reset it on check-out
47 Use Flash on your website unless you really have to
– not all popular Smartphones or tablets can handle
Flash
48 Only put a keycard reader on one side of the elevator
car if you have floor call buttons on both sides. And
from time to time, check that they both work
49 Install an LCD TV in such a away that the guest cannot
access the connectivity ports and by doing so, they can
directly connect their own devices for playback
50 Create an app for your hotel just for the sake of it – and
all it does is make reservations. Make it informative
about your property and a guide to all the various
services and amenities you provide. It will after all be
your shop window in the palm of someone’s hand and
directly reflect your brand values.
51 Write “Data Center” or “Computer Room” on the door
of such a place – you are inviting trouble. Better to write
“Authorized Access Only”
52 Use illegal software – do a license audit from time to
time
DO DON’T
76 HOTEL Yearbook 2015 special edition on TECHNOLOGY
5. 55 Have a very low nightlight in the bathroom/toilet
56 Deploy the very best cabling backbone you can – even
fiber to the room
57 Allow guests of residential conferences to use the same
login ID and password that they use in the guestroom
for access to the Wi-Fi in the meeting room - don’t make
them pay or login twice
58 Encourage guests to communicate with your hotel
through popular social networking sites such as
Facebook and Twitter
59 Have air-conditioning auto cut-off in the guest room if
balcony doors are left open
60 Consider using motion/presence [PIR] detectors rather
than key cards to control energy in-room
61 Check from time to time in-the-floor power sockets –
the metal type which are supposed to lift up when the
clip if flicked. Most often they stick after a while, having
been covered with floor polish and dust
62 Talk to your HSIA/Wi-Fi provider about “roaming
agreements” and having pass-thru services to such
membership services as Boingo and iPass
63 Consider having a secure place where guests can
deposit their valuables and gadgets at the poolside or
beach if they want to take a dip in the pool or use the
sauna
64 Have Wi-Fi at the poolside and beach
65 Test your (magnetic) key cards to see if they de-
magnetize when placed next to a mobile phone – often
they do, which is a great inconvenience to the guest as
well as an operational chore
66 Encourage guest contact staff to attach VCF files in
emails
67 Consider using QR codes on your printed materials and
special e-coupon offers
68 Put your hotel onto Skype and encourage that as a
method of communication with guests
69 Recycle used laser toner cartridges
70 Think about installing a 4/3G mobile hotspot in the
airport limo so the guest can use the service to/from the
airport
71 Have your IT team join such organizations as HFTP
and HTNG so that they keep up to date with hotel
technology – sponsor them as well as have them attend
conferences and exhibitions
72 Consider carefully all the implications of Cloud
computing to include: loss of connection, data security
and data privacy
73 Looking into MDM – Mobile Device Management if such
devices are connected to your network and/or supplied
by you
74 Regularly check and install service packs and software
upgrades
Over the last four decades, Terence Ronson has morphed
himself from being a chef, to hotelier, to hospitality IT consultant,
and most recently to inventor. His diversified career has taken
him to work in both the UK and Asia, where he has been residing
for the last seventeen years. In his spare time, he also organizes
and participates in hotel tech conferences, teaches, and authors
a blog, as well as writing articles like this one.
DO
77www.hotel-yearbook.com
6. THE NEXT GENERATION OF SECURITY AND SOPHISTICATION
Introducing Allure by VingCard, a “no lock on the door” solution. With its unique design and exceptional
features, hotel locking solutions are brought to a new level. By moving hardware from the guestroom doors to the
walls, you are left with a sleek and minimalistic environment where the Allure by VingCard is part of the interior
design.
Allure is more than you would imagine it to be. It can act like a lock, but surely does not look like one. With its sophis-
ticated glass looking fronts and elegant touch, Allure is a jewel in disguise. More flexible than ever before, you can now
choose the appearance and functionality based on your desires.
Allure by VingCard RFID lock is compatible with VISIONLINE by VingCard, hence providing the same features and
functionalities as any other online electronic lock by VingCard.
Introducing Allure by VingCard, a "no lock on the door"
solution. With its unique design and exceptional features,
hotel locking solutions are brought to a new level. By
moving hardware from the guestroom doors to the walls,
you are left with a sleek and minimalistic environment
where the Allure by VingCard is part of the interior design.
Allure is more than you would imagine it to be. It
can act like a lock, but surely does not look like one.
With its sophisticated glass looking fronts and elegant
touch, Allure is a jewel in disguise. More flexible than
ever before, you can now choose the appearance and
functionality based on your desires.
Allure by VingCard RFID lock is compatible with
VISIONLINE by VingCard, hence providing the same
features and functionalities as any other electronic lock
by VingCard
VingCard Elsafe
Phone: +47 69 24 50 00 | info@vcegroup.com | www.vingcardelsafe.com
Provider of: VingCard Locks and Systems | Elsafe Safes | Orion EMS | PolarBar Minibars
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7. WWW.HOTEL-YEARBOOK.COM
TECHNOLOGYSPECIAL
EDITION ON
SAAS
FORESIGHT AND INNOVATION IN THE GLOBAL HOTEL INDUSTRY
2015HOTELYearbook
www.hotel-yearbook.com
This e-publication may be ordered online | € 14.50 ISBN 978-2-9700896-3-6
THE FUTURE CIO
FUTUREOFTV
CHANNELMANAGEMENT
CLOUD3.0
HOWTOPITCH
CMS
ROBOTICS
TCO
PTT
DO HIGH-SPEEDINTERNET
SOCIALCAPABILITIES
BUSINESSINTELLIGENCE
KEYPERFORMANCEINDICATORS
SERVICE MANAGEMENT
SERVICEMANAGEMENT
TRENDSININTEGRATION
GUESTEXPERIENCE
UPSELLING
TECHROI
BYOD
GHACP
DON’T
WEARABLETECH
DISTRIBUTION
WIFI
Interested in reading the entire edition
of Hotel Yearbook 2015 - Technology?
€ 14,50 - Buy now
Upcoming editions in the Hotel Yearbook family
Hotel Yearbook 2015
In 2015, the Hotel Yearbook will feature a comprehensive outlook for major geo markets as well
as indepth interviews with hotel group executives focusing on key segments including luxury and
lifestyle brands. As always, our flagship annual focuses in particular on issues related to finance
and hotel development, featuring contributions from experts around the world.
• This edition will be available from January 2015
HYB Special Edition - Digital Marketing 2015
In the last decade, perhaps no other facet of hospitality management has changed as much
as marketing, thanks to the entirely new – and continuously changing – channels through
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Yearbook’s second Special Edition on digital marketing will explore the state of this dynamic
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edition will be made available very soon.
• This edition will be available from March 2015
HYB Special Edition – Talent Development 2015
The Hotel Yearbook branches out again with a new Special Edition on talent within the global
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include some of the industry’s best known thinkers and doers in human resources, hospitality
management education and senior management. More information on this special edition will be
made available very soon.
• This edition will be available from April 2015
The CEOs of Six Senses and The Bürgenstock Collection discuss
the luxury resort of the future
Wimberly Interiors present a stunning 7-page portfolio of hotel design trends
The 2014 hotel outlook around the world:
45 country reports from Horwath HTL
Our trend spotters on asset management, sustainability,
digital marketing, tourism and revenue management in 2014
Industry observations from our academic partners Cornell, Lausanne,
Hong Kong Polytechnic and ESSEC
2015HOTELYearbook
FORESIGHT AND INNOVATION IN THE GLOBAL HOTEL INDUSTRY
www.hotel-yearbook.com
This e-publication may be ordered online | € 19.50
SAAS
2015HOTELYearbook
www.hotel-yearbook.com
SPECIAL
EDITION ON DIGITAL MARKETING
FORESIGHT AND INNOVATION IN THE GLOBAL HOTEL INDUSTRY
TALENTMANAGEMENTSPECIAL
EDITION ON
SAAS
FORESIGHT AND INNOVATION IN THE GLOBAL HOTEL INDUSTRY
2015HOTELYearbook
www.hotel-yearbook.com
MANAGEMENTTRAINING
CLOUD3.0
HOWTOPITCH
COMPETENCY
RECRUITMENT
PTT
DO
THEWARFORTALENT
SUSTAINABLETALENTPOOL
EMPLOYEESELECTION
HUMANRESOURCES
HUMANCAPITAL
MOTIVATION
TALENTNURTURING
CORPORATEASSET
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