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learn what matters
How would you rate our following services and amenities?
1. Easy Reservation.
2. Check In/Out.
3. Room Cleaning.
4. Room Service.
5. Concierge.
6. . . .
Business Center
Check In/Out
Concierge Social Spaces
Room Service
Room Cleaning Pool/Spa
Satisfied
Easy Reservation Meeting Rooms
Very Dissatisfied Dissatisfied Neither
Fitness Center
Very Satisfied
In your most recent stay with the Urban Grand Hotel, how
satisfied were you with the following services and amenities?
Business Center
Check In/Out
Concierge Social Spaces
Room Service
Room Cleaning
Pool/Spa
Satisfied
Easy Reservation
Meeting Rooms
Very Dissatisfied Dissatisfied Neither
Fitness Center
Very Satisfied
In your most recent stay with the Urban Grand Hotel, how
satisfied were you with the following services and amenities?
Areas of ConcernAreas of Strength
Secondary Strengths
Secondary Weaknesses
Business Center
Check In/Out
Concierge
Social Spaces
Room Service
Room Cleaning
Pool/Spa
Easy Reservation
Meeting Rooms
Fitness Center
High Importance
Low Importance
High
Satisfaction
Low
Satisfaction
Business
Center
Check In/Out
Concierge
Social
Spaces
Room Service
Room Cleaning
Pool/Spa
Fair
Easy
Reservation
Meeting
Rooms
Excellent Good Average
Fitness
Center
Poor
High
Priority
Low
Priority
Why were you very dissatisfied with the Check In/Out Services?
My wait to be seen was too long.
I was overcharged on my bill.
The receptionist was unfriendly.
The front desk was unattended.
Other:
Learn What Matters: What, How, and Why
Learn What Matters: What, How, and Why
Learn What Matters: What, How, and Why

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Learn What Matters: What, How, and Why

  • 2.
  • 3.
  • 4. How would you rate our following services and amenities? 1. Easy Reservation. 2. Check In/Out. 3. Room Cleaning. 4. Room Service. 5. Concierge. 6. . . .
  • 5.
  • 6.
  • 7. Business Center Check In/Out Concierge Social Spaces Room Service Room Cleaning Pool/Spa Satisfied Easy Reservation Meeting Rooms Very Dissatisfied Dissatisfied Neither Fitness Center Very Satisfied In your most recent stay with the Urban Grand Hotel, how satisfied were you with the following services and amenities?
  • 8. Business Center Check In/Out Concierge Social Spaces Room Service Room Cleaning Pool/Spa Satisfied Easy Reservation Meeting Rooms Very Dissatisfied Dissatisfied Neither Fitness Center Very Satisfied In your most recent stay with the Urban Grand Hotel, how satisfied were you with the following services and amenities?
  • 9.
  • 10.
  • 11. Areas of ConcernAreas of Strength Secondary Strengths Secondary Weaknesses Business Center Check In/Out Concierge Social Spaces Room Service Room Cleaning Pool/Spa Easy Reservation Meeting Rooms Fitness Center High Importance Low Importance High Satisfaction Low Satisfaction
  • 12. Business Center Check In/Out Concierge Social Spaces Room Service Room Cleaning Pool/Spa Fair Easy Reservation Meeting Rooms Excellent Good Average Fitness Center Poor High Priority Low Priority
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Why were you very dissatisfied with the Check In/Out Services? My wait to be seen was too long. I was overcharged on my bill. The receptionist was unfriendly. The front desk was unattended. Other: