Don't make tool selection a game of chance. Version of this presentation for NZ conference.

1. IT SERVICE MANAGEMENT

3. SUPER
TAX
INCOME
TAX
COLLECT
$200AS
YOU
PASSGO
IT SERVICE M
ANAGEM
ENTCOM
M
UNITYCHEST
CHANCE

9. SUPER
TAX
INCOME
TAX
COLLECT
$200AS
YOU
PASSGO
IT SERVICE M
ANAGEM
ENTCOM
M
UNITYCHEST
CHANCE

11. What can you afford?
What features do you need?

12. Criteria Mandatory Optional Weighting Score
Self-populating knowledge
management
Y 1
Live Chat Facility Y 1 1
Self help portal Y 5 5
Discovery tools N 3 0
TOTAL 7

13. Location, location, location!
Room for growth
Vendor credentials

14. Costs
Timeframes

19. THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND
PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT

20. SUPER
TAX
INCOME
TAX
COLLECT
$200AS
YOU
PASSGO
IT SERVICE M
ANAGEM
ENTCOM
M
UNITYCHEST
CHANCE

21. Email: Karen.Ferris@macanta.com.au
Website: www.macanta.com.au
www.karenferris.com
Twitter: @karen_ferris
Facebook: http://www.facebook.com/MacantaConsulting
Mobile: +61 (0)425 728 498