This document discusses e-government performance indicators. It notes that many countries currently lack data on the effects and outcomes of their IT projects, and measures often focus on what's easy rather than relevant. The OECD is taking an incremental approach to developing better indicators of e-government performance. It has begun collecting initial data from countries on topics like ICT strategy, project management, and financial benefits. The OECD aims to eventually collect additional data on areas such as shared services, human resources management, and security. It also wants indicators that assess online services in terms of interoperability, user satisfaction, and the financial impacts of specific ICT projects.
Presentation by the OECD - Session 1: Towards a new generation of indicators ...Marie-Claude Gohier
Presentation by the OECD on "Towards a new generation of indicators measuring digital government" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
The “Study on economic assessment for improving eAccessibility services and products” general objective is twofold: to produce specific micro-level evidence and practical tools that support decision makers of firms and public sector organisations in their assessment of their investments in eAccessibility, and to generate aggregate figures and recommendations that provide policy makers with a view on the order of magnitude of potential benefits and costs for the economy and society as a whole, as well as the mechanisms to boost them.
This study aims to contribute to the improvement of the accessibility of mainstream ICT by providing useful information on costs and benefits of eAccessibility to the different stakeholders, including empirical evidence, analytically/theoretically elaborated instruments and data, and recommendations for improvement.
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Presentation by the OECD - Session 1: Towards a new generation of indicators ...Marie-Claude Gohier
Presentation by the OECD on "Towards a new generation of indicators measuring digital government" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
The “Study on economic assessment for improving eAccessibility services and products” general objective is twofold: to produce specific micro-level evidence and practical tools that support decision makers of firms and public sector organisations in their assessment of their investments in eAccessibility, and to generate aggregate figures and recommendations that provide policy makers with a view on the order of magnitude of potential benefits and costs for the economy and society as a whole, as well as the mechanisms to boost them.
This study aims to contribute to the improvement of the accessibility of mainstream ICT by providing useful information on costs and benefits of eAccessibility to the different stakeholders, including empirical evidence, analytically/theoretically elaborated instruments and data, and recommendations for improvement.
How Digital Transformations Impact Regional Ecosystem: The Case of SofiaBagryan Malamin
Dr. Vassil Kirov’ BEYOND4.0 presentation at the “Regional Development and the Factors of Success: Education, Economy and Social Policy in the Regions” conference organized by the ISSK-BAS and Konrad Adenauer Stiftung.
The GCRO BAROMETER 2014 , presentation given by Darlington Mushongera Researcher, GCRO at the 'Beyond-GDP in Africa: Innovative Ideas for a Regional Dashboard' workshop, Centre for the study of Governance innovation, University of Pretoria
Administrative burdens created by the national transposition of EU legislationOECD Governance
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Presentation by the OECD - Session 2: Assessing the landscape - Workshop on D...Marie-Claude Gohier
Presentation by the OECD on "Assessing the landscape" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
Presentation by the OECD - Session 3: Towards a new generation of indicators ...Marie-Claude Gohier
Presentation by the OECD on "Towards a new generation of indicators next steps" for the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
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Presentation by OECD - Session 1 towards a new generation of indicators measu...OECD Governance
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Evaluation of regulations and beyond -- Christiane Arndt, OECD SecretariatOECD Governance
Presentation by Christiane Arndt, OECD Secretariat, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
Processes and Institutions for Effective ex post EvaluationOECD Governance
Presentation by Nick Malyshev, Regulatory Policy Division, OECD, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
Evaluating OECD performance on performance & evaluation: successes, challenge...OECD Governance
Presentation by Ronnie Downes, OECD Secretariat, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
Evaluation and the budget - the role of SAIs -- Leonardo Albernaz, BrazilOECD Governance
Presentation by Leonardo Albernaz, Brazil, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015
Evaluation methods for improved policy outcomeOECD Governance
Presentation by Manuel Cabugueira, Legal Centre of the Presidency of the Council of Ministers (CEJUR), Portugal, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
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Presentation by the OECD on "Assessing the landscape" at the Workshop on Digital Government Indicators 6 September 2016. More information can be found at: www.oecd.org/gov/digital-government/
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Performance budgeting in the OECD: Highlights from the OECD 2011/2012 PB surv...OECD Governance
This presentation was made by Lisa Von Trapp, OECD, at the 10th OECD-Asian Senior Budget Officials Annual Meeting held in Bangkok, Thailand, on 18-19 December 2014.
Policy evaluation in the Netherlands -- Birgit ten Cate - NetherlandsOECD Governance
Presentation by Birgit ten Cate, Netherlands, at the 11th annual meeting of the OECD Senior Budget Officials Performance and Results network, OECD, 26-27 November 2015.
Presentation by Maria Manuel Leitão Marques, Minister of the Presidency and Administrative Modernization, Portugal, at the 9th Conference on Measuring Regulatory Performance - Closing the Regulatory Cycle: Effective ex post Evaluation for Improved Policy Outcomes which took place in Lisbon on 20-21 June 2017. Further information is available at www.oecd.org/gov/regulatory-policy/measuring-regulatory-performance.htm.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
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2. The challenge? Better indicators on
e-government performance
Can your country answer:
• What are we doing?
• Is it working?
• How are we doing?
- compared to others?
• How can we ensure impact of our policies?
3. OECD’s approach to e-government
performance
Digital Government Performance:
Nationally and across OECD countries
OECD countries
Policy progress
monitoring
Secretariat
Indicators
ICT Performance
Indicators
• A phased approach,
parallel work streams
Policy evaluations
ICT Project
Learning
OECD Case
Studies
Management
instruments
Managing the
ICT Value
Proposition
OECD Business
Case Models
• Focus of this seminar:
E-Government and ICT
performance indicators
4. The purpose of e-government
performance indicators
• Many countries have no or limited data on the
effects of their IT projects
• Measures are often on what’s easy to measure – not
what’s the most relevant
• International e-government indicators have
difficulties combining information society
conditions with e-government policy
Thus:
• Focus on performance and results rather than input
and processes alone
• An exploratory and incremental approach, based on
country demand and relevance
5. A conceptual view of public sector
performance – towards output/outcomes
• Efficiency: Input-output measures
• Effectiveness: Input-outcome, objectiveoutcome or output-outcome
6. E-Government performance:
First tentative explorations of measures…
80
70
60
50
40
30
20
10
0
E-Justice – value for money?
Source: CEPEJ (2012), Efficiency and quality of Justice, Council of Europe Publishing, Strasbourg.
0.12
0.1
0.08
0.06
0.04
0.02
0
Communication between
courts and the parties
Administration and
management
Direct assistance to
judges and court clerks
IT expenditures on
courts as share of total
court expenditures
Digital tax collection – reducing costs?
Source: OECD (2011), Tax Administration in OECD and Selected
Non-OECD Countries: Comparative Information Series (2010)
E-Gov – worth the investments?
Sources: OECD (2011), Government at a Glance 2011;
OECD (2012), ICT Expenditures
7. E-Government Performance Indicators:
Based on what data? The process
• Best data are source data from the
administrations – require very high levels
of standardisation and coordination
• Use of ICT: The performance-challenge:
Focusing on the ends vs. the means
• Where to start when data are sparse?
8. The OECD E-Government Performance
Indicator data collection – first phase
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
ICT strategy
Governance
ICT Project management
ICT Business cases
Financial benefits in the central government
Financial benefits outside the public sector
Central government ICT expenditures
Sub-national level government ICT expenditures
ICT procurement strategy and ICT suppliers
Management of government ICT portfolio and capacities
Digital rights and obligations
Online service delivery and transaction costs
9. The OECD E-Government Performance
Indicator data collection – next phase?
•
•
•
•
•
•
•
•
Shared services across government in delivering ICT services
The use of ICT for human resource management
The use of ICT for budgeting and financial management
ICT security and risk management
ICT life cycle management, including handling of waste
ICT project portfolio characteristics
ICT procurement data
Data on financial benefits
– Specific benefits on selected ICT projects (NPV, IRR, other )
– Inside and outside the public sector in general
• Online services
– On interoperability and APIs
– On user satisfaction
10. Measuring e-government performance
in the Western Balkans?
• Which measures exist already in your countries?
• Which measures have the highest political
interest and attention?
• How could you best support addressing your
main challenges with better data and indicators?
?
Thank you for your attention!
