The document discusses lessons learned from 9 years of providing managed print services (MPS) to the public sector in Norway. It describes how MPS was implemented for the City of Bergen, including designing an optimized print environment across 557 locations, installing 3600 devices over 6 months, and achieving a 21% reduction in direct costs. Key lessons highlighted include taking a helicopter view to optimize spend, consolidate invoices, and control print usage through reporting and proactive management to save more with green printing.