Ann Galland, a consultant in strategic marketing management, shares 46 of her favorite quotes relating to strategy, creativity, and customer intimacy. The quotes are from various sources and cover topics like the importance of having a vision and goals, seeing opportunities in difficulties, designing unique customer experiences, and the role of imagination and creativity in leadership and success.
Awesome Quotes from Creativity Inc—Inspirational Quotes from Ed CatmullRob Marsh
21 Inspirational quotes from Creativity, Inc. by Ed Catmull, founder of Pixar Studios. These quotes come from what is perhaps the best book about managing creative people and companies.
A misconception about creativity, is that only a few people are really creative. But the truth is taht everybody has tremendous creative capacities. A policy for creativity in education needs to be about everybody, not just a few.
Creativity is a disciplined process that requires skill, knowledge, and control. Obviously, it also requires imagination and inspiration. But it's not simply a question of venting: It's a disciplined path of daily education.
It's interesting that people see creativity and critical thinking as being opposed. It's partly because people associate creativity with being totally free and unstructured. But what we really have to get hold of is the idea that you can't be creative if you don't do something.
A big part of being creative is looking for new ways of doing things within whatever activity you're involved in. A creative process may begin with a flash of a new idea or with a hunch. It may just start as noodling around with a problem, getting some fresh ideas along the way. It's a process, not a single event, and genuine creative processes involve critical thinking as well as imaginative insights and fresh ideas.
But creativity isn't just about coming up with new ideas; some ideas might be completely crazy and impractical. So an essential bit of every creative process is evaluation.
The challenges we currently face are without precedent. More people live on this planet now than at any other time in history. The world's population has doubled in the past 30 years. We're facing an increasing strain on the world's natural resources. Technology is advancing at a headlong rate of speed. It's transforming how people work, think, and connect. It's transforming our cultural values.
Presentation from Innovation Boost, a seminar for business owners, professionals and entrepreneurs held at the University of Hertfordshire on the 7th of December 2013.
The presentation is (c) 2013 Nick Whiteley, Innogise
Awesome Quotes from Creativity Inc—Inspirational Quotes from Ed CatmullRob Marsh
21 Inspirational quotes from Creativity, Inc. by Ed Catmull, founder of Pixar Studios. These quotes come from what is perhaps the best book about managing creative people and companies.
A misconception about creativity, is that only a few people are really creative. But the truth is taht everybody has tremendous creative capacities. A policy for creativity in education needs to be about everybody, not just a few.
Creativity is a disciplined process that requires skill, knowledge, and control. Obviously, it also requires imagination and inspiration. But it's not simply a question of venting: It's a disciplined path of daily education.
It's interesting that people see creativity and critical thinking as being opposed. It's partly because people associate creativity with being totally free and unstructured. But what we really have to get hold of is the idea that you can't be creative if you don't do something.
A big part of being creative is looking for new ways of doing things within whatever activity you're involved in. A creative process may begin with a flash of a new idea or with a hunch. It may just start as noodling around with a problem, getting some fresh ideas along the way. It's a process, not a single event, and genuine creative processes involve critical thinking as well as imaginative insights and fresh ideas.
But creativity isn't just about coming up with new ideas; some ideas might be completely crazy and impractical. So an essential bit of every creative process is evaluation.
The challenges we currently face are without precedent. More people live on this planet now than at any other time in history. The world's population has doubled in the past 30 years. We're facing an increasing strain on the world's natural resources. Technology is advancing at a headlong rate of speed. It's transforming how people work, think, and connect. It's transforming our cultural values.
Presentation from Innovation Boost, a seminar for business owners, professionals and entrepreneurs held at the University of Hertfordshire on the 7th of December 2013.
The presentation is (c) 2013 Nick Whiteley, Innogise
This is a presentation we did in Shoreditch house on 5th November based around Creative Social's new book: Hacker, Maker, Teacher, Thief: Advertising's Next Generation, now available on Amazon
Hacker, Maker, Teacher, Thief: Which one are you?Daniele Fiandaca
Presentation given at Silicon Beach (http://siliconbeach.eu) exploring the importance of now having a combination of core skills.
Based on Creative Social's new book - Hacker, Maker, Teacher, Thief: Advertising's Next Generation which can be bought here - http://ht.ly/BBOVP. Use DISCOUNT10 at checkout to get 10% discount
12 Things I've Learnt Reading “CHOOSE YOURSELF” by James AltucherSiddiq Abu Bakkar
12 Things I've learntReading “CHOOSE YOURSELF” by James Altucher
#1 Inner Beauty
#2 No vs. Yes
#3 Everyone is An Entrepreneur
#4 Be A Beacon of Enhancement
#5 Grateful for in your life
#6 Be a Linker
#7 Being Trusted
#8 Zero Tasking
#9 Beauty of Silence
#10 Secret Identity
#11 Everyone Loves to Teach
#12 Save A Life
A selection of motivating, inspiring and insightful quotes on the customer, customer experience, customer loyalty and service.
View part one at: http://www.slideshare.net/thecustomersshoes/inspirational-customerexperiencequotespartone
Visit our website at www.thecustomersshoes.com for more customer experience related content and insight.
The Customer's Shoes Ltd
Paving the way to great customer experiences...
39 Motivational Quotes for Customer Service BlissPlacester
Customer Service, Customer Support, Customer Success - no matter what it’s called, every company has a team or department that is dedicated to helping its most critical asset: the customer. After all, it’s the happy, successful customers who will spread the word about your great service and will lead to more customers in the long run, right?
Here is a compilation of some motivational customer service quotes from a variety of businesspeople and famous figures that anyone in the field is sure to understand, and anyone looking for some inspiration is sure to appreciate.
To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year.
50 Customer Service Quotes You Need to Hang In Your OfficeDesk
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
This is a presentation we did in Shoreditch house on 5th November based around Creative Social's new book: Hacker, Maker, Teacher, Thief: Advertising's Next Generation, now available on Amazon
Hacker, Maker, Teacher, Thief: Which one are you?Daniele Fiandaca
Presentation given at Silicon Beach (http://siliconbeach.eu) exploring the importance of now having a combination of core skills.
Based on Creative Social's new book - Hacker, Maker, Teacher, Thief: Advertising's Next Generation which can be bought here - http://ht.ly/BBOVP. Use DISCOUNT10 at checkout to get 10% discount
12 Things I've Learnt Reading “CHOOSE YOURSELF” by James AltucherSiddiq Abu Bakkar
12 Things I've learntReading “CHOOSE YOURSELF” by James Altucher
#1 Inner Beauty
#2 No vs. Yes
#3 Everyone is An Entrepreneur
#4 Be A Beacon of Enhancement
#5 Grateful for in your life
#6 Be a Linker
#7 Being Trusted
#8 Zero Tasking
#9 Beauty of Silence
#10 Secret Identity
#11 Everyone Loves to Teach
#12 Save A Life
A selection of motivating, inspiring and insightful quotes on the customer, customer experience, customer loyalty and service.
View part one at: http://www.slideshare.net/thecustomersshoes/inspirational-customerexperiencequotespartone
Visit our website at www.thecustomersshoes.com for more customer experience related content and insight.
The Customer's Shoes Ltd
Paving the way to great customer experiences...
39 Motivational Quotes for Customer Service BlissPlacester
Customer Service, Customer Support, Customer Success - no matter what it’s called, every company has a team or department that is dedicated to helping its most critical asset: the customer. After all, it’s the happy, successful customers who will spread the word about your great service and will lead to more customers in the long run, right?
Here is a compilation of some motivational customer service quotes from a variety of businesspeople and famous figures that anyone in the field is sure to understand, and anyone looking for some inspiration is sure to appreciate.
To spell the year right means starting it with the right mindset. So we have collected these customer service quotes to motivate you and your team this year.
50 Customer Service Quotes You Need to Hang In Your OfficeDesk
Customer service is tough in any industry. However, companies and organizations that produce incredible service to every customer have a clear competitive advantage. To remind you of the amazing opportunities that powerful customer service holds, here is a compilation of insightful words of wisdom from the best in the business.
Curious about Desk.com? Download this free kit to get started: http://bit.ly/FreeCustomerServiceKit
10 Insightful Quotes On Designing A Better Customer ExperienceYuan Wang
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods.
Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design.
For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
My 106 Key learnings in 2017 (quotes, concepts, ideas)Yoann Lopez
During 2017 I read many books, articles, listened to some podcasts and audiobooks. Each time I ran into some great quotes, ideas, concepts, I wrote them down in a Note folder on my iPhone. Now it's time for me to share them with the world as some of them might be useful for you.
This is a presentation on leadership traits that doesn't take itself too seriously - i.e. each trait illustrated through a meme. It is my view on the top 20 leadership traits of great leaders I've worked for. I kept the slides simple but have many stories and talking points behind them so feel free to ping me for the deeper explanation. And/or let me know your thoughts from your own experiences.
An awesome, inspiring quote, related to the subject of your presentation, might do the job as a "brand" for you and as an "attention grabber" for the audience. So let's see some quotes I hand picked for you.
Motivational Quote – A motivating quote is a short sentence or phrase that is designed to motivate people. We read them because they make us feel good and want to achieve something.
Motivational quotes often remind us of what we should do and why we should achieve our goals. They can also inspire us to take action and move forward towards our dreams and aspirations. If you’re struggling to motivate yourself or feeling unmotivated, try reading through a list of motivational quotes and finding one that resonates with you. You may just find your motivation renewed!
We all know that people do not read; they scan. That’s why we’ve included the “View Source” function on every page. It lets you see exactly what the website is made out of: HTML, headings, paragraphs, lists, images, videos, and links. It helps you understand how pages work and make better decisions about how to improve them.
When you’re feeling down and out, reach out to people who care about you. A trusted friend or relative can help you pick yourself up by listening to your problems and offering advice, guidance or encouragement. That person might not be able to fix everything right away, but they’ll certainly offer a shoulder to cry on and an ear to listen.
Need some inspiration?
How about a little motivation to get you through your day?
Need to know you're not crazy and that creativity is indeed difficult?
Check out 25 of our favorite marketing quotes that help provide insight on the industry and a little assurance that you're not alone in this crazy, hectic, and exciting industry.
Just some quotes and sayings I have running on my picture frame every day...they all mean something to me and I am sure will others...gives my inspiration and hope...enjoy :)
How to thrive and survive in the age of digital disruptionGalland.be bvba
How to thrive and survive in the age of digital disruption.
Discover how the digital era changed our way of thinking and acting. Here is what you need to do as a company to stay ahead of competition and create happy customers.
Digital disruption - doing business in digital timesGalland.be bvba
Digital newcomers have changed business drastically. Think of the newspaper and magazine business, the music or travel industry, where small new players succeed in turning established markets upside down. This will not stop. New digital players keep on coming on a daily basis to change uncountable businesses and their rules of the game forever.
So, the question is not whether digital disruption can hit your business. The question is when digital disruption will hit your business. It may be sooner than you think.
If you still want to be in business by 2020, you need to come up with a smart online strategy. A strategy that is all about the customer, and not about you.
eLander.be is a webtool that allows you to know exactly which companies are spending time on your website. It is a practical means to give you valuable insights in the online behaviour of companies you already know or are eager to get to know.
With eLander.be, you will know when customers, prospects and competing companies are visiting your site.
This workshop will show you how you can develop your own strategy in order to stand out of the crowd when considering your next career move or challenge. You will discover how to link your personal set of brand attributes (business expertise, competences and personality) to your own vision, mission and values, in such a way that you can differentiate yourself from others in a way you never have thought of before. So, it is not about writing the ideal CV or how to search for work. It is a branding approach that will show you how to position yourself in the market place in a way that is unique for each individual.
Measuring is knowing, and knowing often doesn’t change a thing. We’re all convinced, measuring is knowing. But far too often, we fail to implement.
So it's high time to close the "knowing-doing" gap !
2. Galland.beGalland.beNovember 14, 20102
With the years passing by, I have seen and
experienced many things to remember and cherish.
This has resulted in a collection of personal
favourite pictures and quotes gathered while
working on different issues great and small.
All of them reflect some of my thoughts on
strategy, creativity and customer intimacy.
Ann Galland
3. Galland.be3
“Like all great travellers, I have seen more than I remember,
and remember more than I have seen”
Benjamin Disraeli
4. Galland.be
“A brand is more than a promise, it’s a commitment to create
a unique experience for your customers, the commitment is
yours to keep”
Ann Galland
5. Galland.be
“if you don’t care where you are going, it doesn’t make a
difference which path you take”
The Cheshire Cat (Alice in Wonderland)
6. Galland.be
“Doing the same thing over and over again, in the hope of a
different result, is insanity”
Albert Einstein
8. Galland.be
“Your vision of where you want to be is the greatest asset
you have. Without having a goal, it is difficult to score”
Paul Arden
9. Galland.be
“Only the business you believe you are in, determines the
customers you aspire to have, as well as your competitive
advantage”
Ann Galland
13. Galland.be14 November 2010
“Perception is strong and sight weak. In strategy it is important to
see distant things as if they were close and to take a distanced
view of close things”
Miyamoto Musashi
15. Galland.be
“It always pays off to walk the extra mile for your customers.
The reason why: there are no traffic jams along the extra mile”
Ann Galland
21. Galland.be
“Experiences that engage your customers in a personal and
unique way, are the foundation for future sustainable
growth”
Ann Galland
22. Galland.be22
“Management is efficiency in climbing the ladder of success;
leadership determines whether the ladder is leaning against
the right wall”
Stephen Covey
27. Galland.be27
“A customer is the most important visitor on our premises. He is
not dependent on us. We are dependent on him. He is not an
interruption in our work. He is the purpose of it. He is not an
outsider in our business. He is part of it. We are not doing him a
favor by serving him.
He is doing us a favor by giving us an opportunity to do so”
Mahatma Gandhi
29. Galland.be29
“A rock pile ceases to be a rock pile the moment a single man
contemplates it, bearing within him the image of a cathedral”
Antoine de Saint-Exupery
40. Galland.be40
“I’ve learned that people will forget what you said, people will
forget what you did, but people will never forget how you made
them feel”
Maya Angelou
44. Galland.be44
“In the long history of humankind (and animal kind too) those who
learned to collaborate and improvise most effectively have
prevailed”
Charles Darwin
45. Galland.be45
“Caterpillars tend to become butterflies, they don’t set up
impressive presentation to explain how, they just impress us
by making it happen without warning”
Ann Galland