Here is the PowerPoint that Randy Johnson, President of Car People Marketing, used during his key-note presentation for the 2010 Hendrick Automotive Fixed Operations Summit.
This document provides an analysis and recommendations for improving operations at Auto Credit Sales used car dealership. It identifies issues with the showroom appearance, vehicle condition, employee conduct, website functionality, and customer service. The author proposes implementing changes like improving cleanliness, professionalism, setting sales incentives, streamlining documents, and focusing on qualified buyers to make the dealership more profitable and drive increased sales. The recommendations are intended to help the dealership transition from an average used car lot to an outstanding dealership with high customer satisfaction.
Why you should consider Kaeser & Blair Inc.Rob Glessner
The document discusses why experienced promotional products sales professionals should consider becoming a dealer for Kaeser & Blair Inc. It notes that as a Kaeser & Blair dealer, one owns their clientele and can operate independently under their own business name without territory restrictions. The dealer receives support from Kaeser & Blair in areas like back-office work so they can focus on sales, and they are compensated well with commissions up to 65% and bonuses. Kaeser & Blair also provides resources like catalogs and samples to help dealers make sales. The document argues that overall, Kaeser & Blair provides dealers with flexibility, freedom and opportunities to make and keep more money.
The book Turning Rants Into Raves provides strategies to help businesses improve customer service and deliver experiences that inspire customers to rave about the company through implementing five key principles: thinking like an owner, building relationships, removing roadblocks, walking in the customer's shoes, and capturing the customer's heart. The book uses fictional characters Rant and Rave to illustrate good and bad customer service behaviors and includes interviews with business leaders and employees to demonstrate how to apply the five principles to create loyal customers.
Implementing performance standards and teaching communication and psychology skills to customer service representatives, salespeople, supervisors and management can help companies increase profits and productivity. These "soft skills" are important for increasing sales and customer satisfaction but are often difficult to learn. Providing training is an investment for companies rather than an expense, as it can increase employee productivity by 600% and return $100 for every $1 spent on increased productivity and sales.
The document discusses the need to optimize DTI's marketing initiatives and digital presence to differentiate itself from competitors in the saturated New York market. It provides an analysis of DTI's competition and target audience. Suggestions are made to improve DTI's website through search engine optimization, develop a targeted marketing campaign with relevant keywords and content, and modify packaging and branding materials to position DTI as a full-service consultative partner rather than just a "copy shop." The goal is to make DTI more visible and establish relationships with target decision makers.
Fundera exists to help you make better business decisions. That’s why we make sure our editorial integrity isn’t influenced by our own business. The opinions, analyses, reviews, or recommendations in this article are those of our editorial team alone.
This document discusses helping small businesses in Ontario build a solid future by focusing on customer satisfaction and needs. It suggests businesses evaluate their target markets, customers, costs, logistics and competitive positioning to ensure they understand customer wants and can meet their needs now and in the future. The company Setforth HRIS Ontario works with small businesses to identify weaknesses and make changes to strengthen organizations so they can attract their target markets and increase customer satisfaction through effective hiring and sales staff.
5 Reasons Your Brand is a Candidate for Change KCookeDesigns
To succeed, brands, like politicians, need name recognition, and they must inspire confidence, passion, loyalty. Companies have customers, not constituents, but consumers vote for Brand A over Brand B, or vice versa, every day when shopping for products or services, so your brand needs to register with new and repeat buyers alike.
This document provides an analysis and recommendations for improving operations at Auto Credit Sales used car dealership. It identifies issues with the showroom appearance, vehicle condition, employee conduct, website functionality, and customer service. The author proposes implementing changes like improving cleanliness, professionalism, setting sales incentives, streamlining documents, and focusing on qualified buyers to make the dealership more profitable and drive increased sales. The recommendations are intended to help the dealership transition from an average used car lot to an outstanding dealership with high customer satisfaction.
Why you should consider Kaeser & Blair Inc.Rob Glessner
The document discusses why experienced promotional products sales professionals should consider becoming a dealer for Kaeser & Blair Inc. It notes that as a Kaeser & Blair dealer, one owns their clientele and can operate independently under their own business name without territory restrictions. The dealer receives support from Kaeser & Blair in areas like back-office work so they can focus on sales, and they are compensated well with commissions up to 65% and bonuses. Kaeser & Blair also provides resources like catalogs and samples to help dealers make sales. The document argues that overall, Kaeser & Blair provides dealers with flexibility, freedom and opportunities to make and keep more money.
The book Turning Rants Into Raves provides strategies to help businesses improve customer service and deliver experiences that inspire customers to rave about the company through implementing five key principles: thinking like an owner, building relationships, removing roadblocks, walking in the customer's shoes, and capturing the customer's heart. The book uses fictional characters Rant and Rave to illustrate good and bad customer service behaviors and includes interviews with business leaders and employees to demonstrate how to apply the five principles to create loyal customers.
Implementing performance standards and teaching communication and psychology skills to customer service representatives, salespeople, supervisors and management can help companies increase profits and productivity. These "soft skills" are important for increasing sales and customer satisfaction but are often difficult to learn. Providing training is an investment for companies rather than an expense, as it can increase employee productivity by 600% and return $100 for every $1 spent on increased productivity and sales.
The document discusses the need to optimize DTI's marketing initiatives and digital presence to differentiate itself from competitors in the saturated New York market. It provides an analysis of DTI's competition and target audience. Suggestions are made to improve DTI's website through search engine optimization, develop a targeted marketing campaign with relevant keywords and content, and modify packaging and branding materials to position DTI as a full-service consultative partner rather than just a "copy shop." The goal is to make DTI more visible and establish relationships with target decision makers.
Fundera exists to help you make better business decisions. That’s why we make sure our editorial integrity isn’t influenced by our own business. The opinions, analyses, reviews, or recommendations in this article are those of our editorial team alone.
This document discusses helping small businesses in Ontario build a solid future by focusing on customer satisfaction and needs. It suggests businesses evaluate their target markets, customers, costs, logistics and competitive positioning to ensure they understand customer wants and can meet their needs now and in the future. The company Setforth HRIS Ontario works with small businesses to identify weaknesses and make changes to strengthen organizations so they can attract their target markets and increase customer satisfaction through effective hiring and sales staff.
5 Reasons Your Brand is a Candidate for Change KCookeDesigns
To succeed, brands, like politicians, need name recognition, and they must inspire confidence, passion, loyalty. Companies have customers, not constituents, but consumers vote for Brand A over Brand B, or vice versa, every day when shopping for products or services, so your brand needs to register with new and repeat buyers alike.
This document summarizes a presentation on employer branding and recruiting in a networked world. The presentation outlines how to improve job descriptions, develop an inspiring career page that shows a company's human side, and gives examples of career pages that go the extra mile. It also discusses building an employer brand and the resources that were provided at the end to learn more.
Shopify Meetup Manila - How the Big Players Do It - Aug 2019 - Speaker Slides Filta.
Ben Robinson, Merchant Success Manager, Shopify Plus - the future of commerce and the tools on offer to level up the overall customer experience, and how you can leverage these tools as merchants or with your clients.
Jason Anderson, General Manager, Andzen, who creates smart customer journey solutions that turn browsers into buyers and increases the revenue from your ecommerce store will be focusing on the model Andzen uses to help their clients be market leaders. From starting a project with quick wins to laying foundations for long term success, he'll help you understand key pain points for clients and how you can overcome them to get the most growth in the shortest amount of time.
Ben, Nerissa and Jason are based in Brisbane, Australia and we are honoured they are flying to Manila for this event to share their knowledge.
This will be followed with a 30 minute Q&A panel discussion, giving you an opportunity to ask questions.
This unmissable meetup is FREE to attend with Jollibee's and drinks provided.
What are you waiting for? Sign up now and bring your friends with you!
We can't wait to see you!
Shopify Meetup Manila - March 2019 - What Shopify Is & Why It Matters - Speak...Filta.
From the very first Shopify Meetup Manila: Learn from Richard Dean Espelarga from Devote Digital, Erica Magbanua from Reload Media and Mike Wagan on "What Shopify Is & Why It Matters"
Hawken School, Cleveland, Ohio. High School seniors utilize Steve Blank's Lean Launch Pad and Alex Osterwalder's Business Model Generation to turn their ideas into ventures, which they pitch Shark Tank-style to local accelerators and serial investors. 131126
Creating value by design thinking or create businesses that customers lovePatrick Stähler
We need new boxes to think in. We have to learn to unlearn and learn new boxes to think in. Not products should be in your focus but the job-to-be-done you solve for your customers. Besides new boxes we need a design like process where we plan our learning and experimentation process and not the result. Learn and execute faster with new boxes to think in and a business design process to fill the boxes. Presentation at the Leadership Revolution Conference by AI Group, 1. Sept. 2015, Melbourne
Graphics and printing services are the indispensable part of any business. Those who value marketing would be peculiar about hiring print traders. Print media is a powerful marketing strategy. No matter what sort of marketing collateral needs to get printed, print traders are always in demand. There are certain elements that make one - The best print trader. They portray specific qualities to survive in the sector.
Jean-Paul d'Abbadie's father started a point-of-sale (POS) software business called Gaap in the 1980s in South Africa to help restaurants manage orders and inventory. Although Jean-Paul was reluctant to help at first, he became invested in the growing business. Over 25 years, Gaap has installed POS systems in nearly 3,000 restaurants across South Africa, including major chains like KFC and Wimpy. The business now employs 165 people with branches nationwide and 30% of the POS market share in South Africa. It has expanded to other countries in Africa, the Middle East, and Asia. Gaap's success is partly due to offering affordable POS solutions to franchise restaurants and providing ongoing business support
Controlling your company reputation – you are whatLeo Vidal
This document discusses strategies for managing and maintaining a positive company reputation. It recommends being transparent in business practices, acting as a good corporate citizen through community involvement, and offering guarantees to build customer trust and satisfaction. Maintaining a strong reputation takes work but is important for business success.
This document promotes a merchant cash advance program for Canadian small businesses. It provides quick funding through daily repayment withdrawals from future credit card and debit card sales. Businesses can use the funds for inventory, renovations, advertising, working capital, or emergencies. The program offers flexibility and simplicity compared to traditional bank loans. It highlights a story of a boutique owner who was able to significantly grow her business by using funds from the program to purchase discounted inventory.
Brian Kalma fue ponente en la pasada edición del European Ecommerce Conference (celebrada el 29 de Octubre de 2009 en el Circo Price de Madrid). Director de User Experience de zappos.com, tienda online recientemente adquirida por Amazon por su 'extraordinaria orientación al cliente', la ponencia de Kalma se tituló 'Extending the customer Experience'
Inbound Marketing Expert is all in one inbound marketing company based in UK Project Development team in India helps startups and small businesses around 56 Countries to find prospects online, nurture leads & drive conversion, measure & improve your inbound marketing strategy since 2011. Our aim is delivering consulting, tips and tactics to startups and small business, who do not have larger capital to market & grow their business. As we are startup Inbound Marketing Company, we can understand & identify the difficulties that startup companies may be facing to market their business online in this competitive space.
How to... improve average order value and conversion rate simultaneouslyLee Hackett
"One way we can help our clients is by sharing our own experiences the good, the bad and the ugly.
Every business that expands will normally experience an increase in pipeline, but a decrease in conversion rates. And we’re no different. But we’ve been on a pretty steep learning curve over the past six months that’s paid off.
Check out this slide deck which covers all the key things you need to know about growing pipeline AND conversion. "
This document provides a worksheet to help businesses develop their referral process. It outlines the key steps in the referral process: getting potential customers to know, like, trust, try, buy from, and repeat buy from a business. For each step, the document lists common tactics businesses can use and prompts the user to describe what they are currently doing and could improve. The overall goal is to turn repeat customers into enthusiastic referral sources who will refer the business to others.
5 Keys to an Amazing Value PropositionCarl Hartman
Every have someone tell you that you need a value proposition or unique selling proposition, but no definition as to how to do that. This slideshare does, with good detail.
This slideshare and the free workbook that is available will help you create the basis for your marketing strategy.
Nike started in 1962 and has grown into a global brand worth $11 billion annually. NikeTown London opened in 1999 and gets around 3 million visitors per year, with one in five people making a purchase. The store aims to create a destination that tells the Nike brand story and encourages loyalty through interactive and engaging experiences that bring the brand to life for customers.
The document discusses a branding and promotional products company. In 3 sentences:
The company helps clients build their brand through innovative branded products and ideas. They offer a wide range of branding and printing services as well as warehousing and fulfillment. The company promises honest advice, high quality products, fast service, and to exceed clients' expectations on time and on budget.
The document discusses strategies for selling more of Wynn's automotive services. It recommends prospecting for new customers by raising awareness of services and building word-of-mouth advertising. It also suggests thanking past customers for purchases to encourage repeat business and reminding customers who purchased services 1-2 years ago that their warranty will expire to incentivize returning. Email campaigns are outlined for potential, current, and past customers using informative videos and coupons. Performance is tracked at the dealer, associate, regional and national levels.
The document discusses how car dealerships can recover from the economic downturn of the last two years. It provides five ways for dealerships to "defunk" or improve their business: 1) meet with employees to boost morale and commitment, 2) focus on selling more service to increase revenue, 3) prioritize customer retention to maintain revenue from repeat customers, 4) increase advertising to become less of a "secret" in the community, and 5) project a strong business image through facility improvements. The document advocates aggressive actions to attract new customers and get former customers back in order to thrive as car sales remain lower.
The document discusses the company's plans to launch a new product line. It will initially include 3 models targeted at different price points to appeal to a wide range of customers. Market research was conducted to help define the product features and design. The launch is scheduled for Q3 of next year, which will allow time for production and marketing activities.
This document summarizes a presentation on employer branding and recruiting in a networked world. The presentation outlines how to improve job descriptions, develop an inspiring career page that shows a company's human side, and gives examples of career pages that go the extra mile. It also discusses building an employer brand and the resources that were provided at the end to learn more.
Shopify Meetup Manila - How the Big Players Do It - Aug 2019 - Speaker Slides Filta.
Ben Robinson, Merchant Success Manager, Shopify Plus - the future of commerce and the tools on offer to level up the overall customer experience, and how you can leverage these tools as merchants or with your clients.
Jason Anderson, General Manager, Andzen, who creates smart customer journey solutions that turn browsers into buyers and increases the revenue from your ecommerce store will be focusing on the model Andzen uses to help their clients be market leaders. From starting a project with quick wins to laying foundations for long term success, he'll help you understand key pain points for clients and how you can overcome them to get the most growth in the shortest amount of time.
Ben, Nerissa and Jason are based in Brisbane, Australia and we are honoured they are flying to Manila for this event to share their knowledge.
This will be followed with a 30 minute Q&A panel discussion, giving you an opportunity to ask questions.
This unmissable meetup is FREE to attend with Jollibee's and drinks provided.
What are you waiting for? Sign up now and bring your friends with you!
We can't wait to see you!
Shopify Meetup Manila - March 2019 - What Shopify Is & Why It Matters - Speak...Filta.
From the very first Shopify Meetup Manila: Learn from Richard Dean Espelarga from Devote Digital, Erica Magbanua from Reload Media and Mike Wagan on "What Shopify Is & Why It Matters"
Hawken School, Cleveland, Ohio. High School seniors utilize Steve Blank's Lean Launch Pad and Alex Osterwalder's Business Model Generation to turn their ideas into ventures, which they pitch Shark Tank-style to local accelerators and serial investors. 131126
Creating value by design thinking or create businesses that customers lovePatrick Stähler
We need new boxes to think in. We have to learn to unlearn and learn new boxes to think in. Not products should be in your focus but the job-to-be-done you solve for your customers. Besides new boxes we need a design like process where we plan our learning and experimentation process and not the result. Learn and execute faster with new boxes to think in and a business design process to fill the boxes. Presentation at the Leadership Revolution Conference by AI Group, 1. Sept. 2015, Melbourne
Graphics and printing services are the indispensable part of any business. Those who value marketing would be peculiar about hiring print traders. Print media is a powerful marketing strategy. No matter what sort of marketing collateral needs to get printed, print traders are always in demand. There are certain elements that make one - The best print trader. They portray specific qualities to survive in the sector.
Jean-Paul d'Abbadie's father started a point-of-sale (POS) software business called Gaap in the 1980s in South Africa to help restaurants manage orders and inventory. Although Jean-Paul was reluctant to help at first, he became invested in the growing business. Over 25 years, Gaap has installed POS systems in nearly 3,000 restaurants across South Africa, including major chains like KFC and Wimpy. The business now employs 165 people with branches nationwide and 30% of the POS market share in South Africa. It has expanded to other countries in Africa, the Middle East, and Asia. Gaap's success is partly due to offering affordable POS solutions to franchise restaurants and providing ongoing business support
Controlling your company reputation – you are whatLeo Vidal
This document discusses strategies for managing and maintaining a positive company reputation. It recommends being transparent in business practices, acting as a good corporate citizen through community involvement, and offering guarantees to build customer trust and satisfaction. Maintaining a strong reputation takes work but is important for business success.
This document promotes a merchant cash advance program for Canadian small businesses. It provides quick funding through daily repayment withdrawals from future credit card and debit card sales. Businesses can use the funds for inventory, renovations, advertising, working capital, or emergencies. The program offers flexibility and simplicity compared to traditional bank loans. It highlights a story of a boutique owner who was able to significantly grow her business by using funds from the program to purchase discounted inventory.
Brian Kalma fue ponente en la pasada edición del European Ecommerce Conference (celebrada el 29 de Octubre de 2009 en el Circo Price de Madrid). Director de User Experience de zappos.com, tienda online recientemente adquirida por Amazon por su 'extraordinaria orientación al cliente', la ponencia de Kalma se tituló 'Extending the customer Experience'
Inbound Marketing Expert is all in one inbound marketing company based in UK Project Development team in India helps startups and small businesses around 56 Countries to find prospects online, nurture leads & drive conversion, measure & improve your inbound marketing strategy since 2011. Our aim is delivering consulting, tips and tactics to startups and small business, who do not have larger capital to market & grow their business. As we are startup Inbound Marketing Company, we can understand & identify the difficulties that startup companies may be facing to market their business online in this competitive space.
How to... improve average order value and conversion rate simultaneouslyLee Hackett
"One way we can help our clients is by sharing our own experiences the good, the bad and the ugly.
Every business that expands will normally experience an increase in pipeline, but a decrease in conversion rates. And we’re no different. But we’ve been on a pretty steep learning curve over the past six months that’s paid off.
Check out this slide deck which covers all the key things you need to know about growing pipeline AND conversion. "
This document provides a worksheet to help businesses develop their referral process. It outlines the key steps in the referral process: getting potential customers to know, like, trust, try, buy from, and repeat buy from a business. For each step, the document lists common tactics businesses can use and prompts the user to describe what they are currently doing and could improve. The overall goal is to turn repeat customers into enthusiastic referral sources who will refer the business to others.
5 Keys to an Amazing Value PropositionCarl Hartman
Every have someone tell you that you need a value proposition or unique selling proposition, but no definition as to how to do that. This slideshare does, with good detail.
This slideshare and the free workbook that is available will help you create the basis for your marketing strategy.
Nike started in 1962 and has grown into a global brand worth $11 billion annually. NikeTown London opened in 1999 and gets around 3 million visitors per year, with one in five people making a purchase. The store aims to create a destination that tells the Nike brand story and encourages loyalty through interactive and engaging experiences that bring the brand to life for customers.
The document discusses a branding and promotional products company. In 3 sentences:
The company helps clients build their brand through innovative branded products and ideas. They offer a wide range of branding and printing services as well as warehousing and fulfillment. The company promises honest advice, high quality products, fast service, and to exceed clients' expectations on time and on budget.
The document discusses strategies for selling more of Wynn's automotive services. It recommends prospecting for new customers by raising awareness of services and building word-of-mouth advertising. It also suggests thanking past customers for purchases to encourage repeat business and reminding customers who purchased services 1-2 years ago that their warranty will expire to incentivize returning. Email campaigns are outlined for potential, current, and past customers using informative videos and coupons. Performance is tracked at the dealer, associate, regional and national levels.
The document discusses how car dealerships can recover from the economic downturn of the last two years. It provides five ways for dealerships to "defunk" or improve their business: 1) meet with employees to boost morale and commitment, 2) focus on selling more service to increase revenue, 3) prioritize customer retention to maintain revenue from repeat customers, 4) increase advertising to become less of a "secret" in the community, and 5) project a strong business image through facility improvements. The document advocates aggressive actions to attract new customers and get former customers back in order to thrive as car sales remain lower.
The document discusses the company's plans to launch a new product line. It will initially include 3 models targeted at different price points to appeal to a wide range of customers. Market research was conducted to help define the product features and design. The launch is scheduled for Q3 of next year, which will allow time for production and marketing activities.
The document discusses reasons why customers leave auto dealership service departments and never return. It notes that 15-25% of a dealership's service customers each day will not come back, which creates "churn" that prevents growth. However, the author believes dealerships can address this issue by being more open with hours, answering phone calls promptly, and making certain common services like oil changes and tire rotations more competitively priced. The goal is to attract new customers and get lost ones back through better customer service and perception of value.
The document provides advice to managers on how to improve their auto service business. It recommends answering phones promptly, providing good customer service, hiring more technicians and advisors to reduce wait times, introducing car buyers to the service department, offering competitive prices on common services like oil changes and tire rotations to drive more business, and prioritizing customer convenience by being open more hours and completing repairs quickly. The overall message is that managers need to make changes to provide a better customer experience, increase traffic in the service department, and grow their business.
The document provides 10 best practices for car dealerships to improve their business based on a speech given to dealership employees. The key recommendations are to (1) take control of the dealership and run it like you own it, (2) be more convenient for customers by having better hours and staffing, and (3) make customer retention and satisfaction a top priority through good service, communication, and rewards. Implementing these practices can help increase sales, profits, and loyalty.
To address declining sales and service traffic, and retain more customers who are keeping their cars longer, implementing a rewards club can help dealers grow their business. A good rewards club should be simple, effective, affordable, and regularly engage customers through communications to give them incentives to return. The proposed rewards club is designed specifically for auto dealers, with an online system that allows cashiers to easily enroll customers by swiping their rewards card and automatically loading credits onto the card to use on future purchases only at that dealer.
The document provides 10 ways to "super charge" a service department. It recommends taking control and running the service department like a sales department. It suggests being more convenient by opening more hours including Saturdays. It advises staffing up by having enough technicians and advisors. It stresses the importance of answering the phone promptly and providing competitive prices for common services like oil changes and tire rotations. It encourages consistent advertising and making customer retention a priority through loyalty programs and good customer service. It also recommends improving the facility and treating every customer well, as if they were family.
This document provides 10 ways to supercharge a service department. It emphasizes taking control of the department and running it like you own it. It stresses the importance of being more convenient for customers by being open more hours and not making them wait. It also recommends staffing up with more technicians and advisors to handle more business without customers having to wait. The document promotes answering the phone, being more competitive on services like oil changes and tires, advertising more consistently, prioritizing customer retention, making the facility more inviting, and treating every customer like their own mother.
The document describes a rewards club program for car dealerships. It notes that rewards clubs are popular, with 92% of Americans belonging to one. The program discussed provides basic 2% rewards cards that can be handed out to all service customers. It also offers silver 5% membership upgrades that are sold for profit and include additional perks. Gold 5% memberships are automatically sent to all car buyers after 4 months. The program is presented as an affordable way to increase loyalty and encourage returning customers through rewards earned on service and redeemable discounts. Startup costs $3799 with ongoing monthly fees of $299 plus $5 per vehicle sold.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
The document discusses the benefits of exercise for both physical and mental health. Regular exercise can improve cardiovascular health, reduce stress and anxiety, boost mood, and reduce the risk of diseases. It recommends that adults get at least 150 minutes of moderate exercise or 75 minutes of vigorous exercise per week to gain these benefits.
The document discusses the benefits of exercise for both physical and mental health. Regular exercise can help reduce the risk of diseases like heart disease and diabetes, and it may also help relieve symptoms of depression and anxiety. Exercising for at least 30 minutes per day several times a week is recommended to gain these health benefits.
The document discusses the benefits of exercise for mental health. It states that regular exercise can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help alleviate symptoms of mental illnesses.
The document provides 10 best practices for automobile service departments to increase customer traffic, customer retention, and profitability in response to declining car sales and the related "tsunami" effect on fixed operations. The practices are: 1) Take control of operations and hold staff accountable; 2) Increase convenience through better hours and quicker service; 3) Ensure adequate staffing of technicians and advisors; 4) Answer incoming phone calls to generate more business; 5) Prioritize quality over speed of service; 6) Offer competitive prices and services; 7) Provide free check engine light diagnostics; 8) Increase advertising more than competitors; 9) Make customer retention and satisfaction top priorities; and 10) Treat all customers with exceptional care and respect.
This document outlines a 7 step process for small business marketing success presented by Matthew Scott. The steps are: [1] Identify the ideal customer, [2] Communicate your difference through benefits, [3] Create marketing materials that educate, [4] Generate leads through advertising, referrals, and public relations, [5] Automate processes, and [6] Dominate through a marketing calendar. The presentation provides examples and exercises for each step to help small businesses overcome challenges and effectively market themselves.
PPAI Atlantic City: 7 Steps Marketing to Small Business Marketing Successguest92a167
This document outlines a 7 step process for small business marketing success presented by Matthew Scott. The steps are: [1] Identify the ideal customer, [2] Communicate your difference through benefits, [3] Create marketing materials that educate, [4] Generate leads through advertising, referrals, and public relations, [5] Automate processes, and [6] Dominate through a marketing calendar. The presentation provides examples and exercises for small business owners to focus their marketing efforts.
How to start and succeed in your own businessAndy Ng
Everyone wants to be an entrepreneur, but few know how to make it profitable. Business Coach and Trainer Andy Ng from www.asiatrainers.com equip you with the 5-ways profit leverage
DF15 Startup Summit: Building a Killer Sales TeamMike Kreaden
At the inaugural Startup Summit at Dreamforce 2015, Jason Lemkin and Aaron Ross talked about key plays and strategies to consider when building and scaling a sales team. Here is the entire presentation behind the talk. Recording of the talk can be found at https://goo.gl/zB9LH9
A Geek's Perspective on Starting & Running A BusinessThoseGeeks
The document discusses starting and running a business from a "geek's perspective". It describes how the author and his friend started their web design business ThoseGeeks in 2003 by combining their skills as a side project. Over time they saw potential and formed a real business, with the author now working full-time. Key advice includes ensuring you love what you do, figuring out how you'll be different, committing time and money, and being prepared to work hard. It also discusses choosing a business entity, equipping yourself with necessary skills, focusing on learning and growth, and providing excellent customer service.
How to win on the customer experience battleground; where businesses are won ...Noojee Contact Solutions
Everyone's talking about customer experience. But what is it? And how can you really influence it, to give your business a winning advantage? Here's your action plan!
We take you step by step through how to define customer experience (hint: it's not the same as customer service!).
Then, through a series of checkpoints you'll begin to identify the touchpoints and interactions that you can influence, particularly in your contact centre.
Finally we'll take a look at how Zappos managed to transform their customer experience - and what the learnings are for you.
This is a great presentation to go through with your management team or a customer service team looking to find way to improve.
This document provides an overview of a training program focused on improving customer experience and sales processes at car dealerships. The summary includes:
1. The training program promises immediate improvements to key customer touchpoints like the meet and greet process as well as insights into reading customers to get them interested in a vehicle.
2. It emphasizes making learning fun and interactive for participants while ensuring they leave with concepts they can easily implement when helping the next customer.
3. The document highlights positive reviews and results from dealerships that have worked with the training program, including increased customer satisfaction scores and sales.
CEO Core Formulas: The 5x2 Process The Most Profitable (Small/Medium/Large-B2...Jayson Peppar
What you will learn here is the exact model we use to add substantial revenue and increase ROI for all of our clients, ensuring they won’t be forced into bankruptcy in five years like nearly 100,000 businesses are burdened with each year, simply because they never had these formulas.
Nothing here is theory. You’ll soon discover that everything we do for all our clients are the exact strategies processes and systems leveraged by all of the most profitable companies in the world.
There’s a reason why Amazon is taking over the retail world… And it’s because they do exactly what you’re about to learn, which is applicable to any and every business there is. Big or small. B2B or B2C.
If you feel inclined to learn more about anything in this whitepaper please feel free to call us and we’ll answer any questions you have.
This document provides tips and strategies for increasing sales, profits, and productivity through small adjustments or "hinges." It discusses measuring key metrics and reporting results to increase performance exponentially. It recommends creating a higher-priced "deluxe" version of products and services, following up with clients, rewarding desired behaviors, and using impactful language. The document advocates setting big goals and making multiple simultaneous changes based on the Hawthorne Effect to significantly improve outcomes. Overall, it presents numerous low-effort strategies centered around measurement, accountability, and goal-setting to swing big increases in business performance.
How to start a garments buying house business in Bangladesh Palash Ahmed
This is a PowerPoint Presentation which will be very much helpful to those who want to start a business with a Buying House in Apparel/ Garment Industry.
18 Secrets of super successful business ownersAndrew Lee
What is it that makes a difference in your level of success? In this presentation for the Entrepreneurs Circle Andy Lee BGA for Halifax and Huddersfield shares 18 key attitudes, beliefs and behaviours that make that difference.
Sales Hacker Conference San Francisco - Jason Lemkin - The 10 Key Revenue Mis...Sales Hacker
The 10 Key Revenue Mistakes I Made Getting to $100 Million Arr by Jason Lemkin
Sales Hacker Conference San Francisco - November 6, 2014
Visit SalesHacker.com for more sales hacks, tips, and tactics.
1) The document discusses different ways for a business owner to exit their company, such as selling to family/employees, another company, or going public.
2) It also talks about improving the value and predictability of growth in profits, revenue, and overall company value to attract investors and make the business more appealing to buyers.
3) The author provides a hypothetical example of how improving various financial factors like costs, revenue, and operational drivers can significantly increase a company's value and potential sale price.
- The document discusses a new real estate business model called Nextage that allows agents to earn commission bonuses on sales by other agents they recruit in addition to their own personal sales commissions.
- It provides an example of an agent named Carol who evaluates how much income she could earn through personal sales versus recruiting other agents under the Nextage model.
- Nextage aims to provide agents with greater income stability compared to relying solely on personal sales, as well as opportunities to build a larger business and passive income stream.
The document discusses the benefits of RE/MAX of Reading's 24/7 Info Line. It generates buyer and listing leads, tracks buyer activity, allows for pre-listing presentations, and shows clients that agents care about generating business. It has resulted in over 6,000 calls and 1,100 transfers. The document encourages registering buyers and listings with the info line, using tracking codes in advertising, and training agents to take advantage of its lead generation capabilities.
- Alfred Lin provides a brief background on his career prior to joining Zappos, including founding Venture Frogs and investing in Tellme Networks and Zappos.com.
- Zappos was founded in 1999 and has grown to 1400 employees across its Las Vegas and Kentucky locations. It focuses on providing the best online shopping experience through fast shipping, free returns, and excellent customer service.
- Zappos prides itself on delivering happiness to both customers and employees. It emphasizes building a positive culture through its 10 core values like delivering wow through service, embracing change, and being passionate.
This document provides an overview of how bringing together sales and finance can help a business succeed. It discusses how finance can provide the return on investment for sales tools and teams. Key financial metrics like profit margins, fixed vs variable expenses, and how costs are allocated are examined. The importance of understanding which customers and accounts are most profitable is emphasized. Real-world examples of business metrics and profit margins by industry and company size are presented. The overall message is that an integrated approach to sales and finance can help businesses make better investment decisions and ensure sustainability.
How to Maximise the Value of Your Businessdavidguest11
Running a business has so much potential. Potential to give you the lifestyle you always dreamed of, a great income, and the freedom to choose what you do and when you do it.
Join Industry Renowned Experts, David Guest, Rob Jagger, Misko Vujnovic & John Riley for Breakfast, as they reveal the Secrets to Maximising the Value of Your Business.
So why do so many business owners get stuck in a rut?
Because they are usually just too busy. Busy doing busy-ness rather than building a business and preparing to exit.
You wouldn't build a house without a plan, but most business owners are just running hard on the treadmill, flying by the seat of their pants, with no real plan to make sure they are on track and in control for the future.
In this workshop, learn from Internationally Acclaimed Business Coach, David Guest; Director of Exit To Success Consulting, Rob Jagger, Principle barrister and solicitor at Kelly & Chapman Lawyers, Misko Vujnovic & John Riley, a Certified Practicing Accountant with almost 20 years experience in matters relating to business valuations and how to structure the sale of a business.
The Keynotes Being Discussed Include:
~Putting Your Business on Autopilot~
There are 6 steps to creating a business that works without you. In this keynote, David will be showing you the 6 steps and how to implement them.
~Maximising Value Through Business Exit Planning~
Currently in Australia 80% of businesses fail to sell, leaving the owners with little choice but to close the doors. In this keynote, we will discuss the eight key drivers of business value from a buyer's perspective, when the best time to sell is, and what a good Business Exit Planning process looks like.
~How To Avoid Common Legal Traps in Building Your Business~
Often businesses fail to prepare themselves in terms of the necessary legal documents they should have when it comes to enhancing the overall business value. Documents like business agreements, partnership deeds, lease documents or shareholders agreements are commonly either outdated or not in place at all. In this keynote we will show you the reasons why you should have these arrangements in place from the beginning and certainly well before you sell your business.
~Selling Your Business with Zero Tax~
Many small business owners are relying on the sale of their business to provide for their retirement. Learn how your business can be sold without losing thousands of dollars in tax. In fact, with proper planning and advice you can pay no tax at all!
During this event, you will learn how to:
-Ensure you protect your business and personal succession position if unexpected events impacted the business owner or it's key people
-Prepare your business for selling
-Maximise your selling price
-Make sure you take advantage of the current tax laws to optimise your business sale
-Develop a financial plan that will secure your retirement and give you the flexibility and freedom to live your
Implementing ELDs or Electronic Logging Devices is slowly but surely becoming the norm in fleet management. Why? Well, integrating ELDs and associated connected vehicle solutions like fleet tracking devices lets businesses and their in-house fleet managers reap several benefits. Check out the post below to learn more.
Welcome to ASP Cranes, your trusted partner for crane solutions in Raipur, Chhattisgarh! With years of experience and a commitment to excellence, we offer a comprehensive range of crane services tailored to meet your lifting and material handling needs.
At ASP Cranes, we understand the importance of reliable and efficient crane operations in various industries, from construction and manufacturing to logistics and infrastructure development. That's why we strive to deliver top-notch solutions that enhance productivity, safety, and cost-effectiveness for our clients.
Our services include:
Crane Rental: Whether you need a crawler crane for heavy lifting or a hydraulic crane for versatile operations, we have a diverse fleet of well-maintained cranes available for rent. Our rental options are flexible and can be customized to suit your project requirements.
Crane Sales: Looking to invest in a crane for your business? We offer a wide selection of new and used cranes from leading manufacturers, ensuring you find the perfect equipment to match your needs and budget.
Crane Maintenance and Repair: To ensure optimal performance and safety, regular maintenance and timely repairs are essential for cranes. Our team of skilled technicians provides comprehensive maintenance and repair services to keep your equipment running smoothly and minimize downtime.
Crane Operator Training: Proper training is crucial for safe and efficient crane operation. We offer specialized training programs conducted by certified instructors to equip operators with the skills and knowledge they need to handle cranes effectively.
Custom Solutions: We understand that every project is unique, which is why we offer custom crane solutions tailored to your specific requirements. Whether you need modifications, attachments, or specialized equipment, we can design and implement solutions that meet your needs.
At ASP Cranes, customer satisfaction is our top priority. We are dedicated to delivering reliable, cost-effective, and innovative crane solutions that exceed expectations. Contact us today to learn more about our services and how we can support your project in Raipur, Chhattisgarh, and beyond. Let ASP Cranes be your trusted partner for all your crane needs!
Ever been troubled by the blinking sign and didn’t know what to do?
Here’s a handy guide to dashboard symbols so that you’ll never be confused again!
Save them for later and save the trouble!
The Octavia range embodies the design trend of the Škoda brand: a fusion of
aesthetics, safety and practicality. Whether you see the car as a whole or step
closer and explore its unique features, the Octavia range radiates with the
harmony of functionality and emotion
Fleet management these days is next to impossible without connected vehicle solutions. Why? Well, fleet trackers and accompanying connected vehicle management solutions tend to offer quite a few hard-to-ignore benefits to fleet managers and businesses alike. Let’s check them out!
What Could Be Behind Your Mercedes Sprinter's Power Loss on Uphill RoadsSprinter Gurus
Unlock the secrets behind your Mercedes Sprinter's uphill power loss with our comprehensive presentation. From fuel filter blockages to turbocharger troubles, we uncover the culprits and empower you to reclaim your vehicle's peak performance. Conquer every ascent with confidence and ensure a thrilling journey every time.
1. And Get More Business!
And Get More Business!
And Get More Business!
And Get More Business!
2. And Get More Business!
And Get More Business!
I love the carI love the car
business.business.
3. And Get More Business!
And Get More Business!
- enthusiasm, creativity- enthusiasm, creativity
- opportunities to sell- opportunities to sell
- sports-like competition- sports-like competition
- I love the game- I love the game
4. And Get More Business!
And Get More Business!
I grew up in it.
5. And Get More Business!
And Get More Business!
- independent shop WVindependent shop WV
- I knew in 2I knew in 2ndnd
gradegrade
- I love it even when it’s badI love it even when it’s bad
- last 2 years were badlast 2 years were bad
6. And Get More Business!
And Get More Business!
Everything
happens for
a good reason.
7. And Get More Business!
And Get More Business!
- wake up callwake up call
- good medicinegood medicine
- we are smarter nowwe are smarter now
- better biz men & womenbetter biz men & women
- we weathered the stormwe weathered the storm
8. And Get More Business!
And Get More Business!
There isThere is
another stormanother storm
on the horizon.on the horizon.
9. And Get More Business!
And Get More Business!
TSUNAMITSUNAMI
10. And Get More Business!
And Get More Business!
The TsunamiThe Tsunami
was caused bywas caused by
lower car sales.lower car sales.
11. And Get More Business!
And Get More Business!
car salescar sales
fixed opsfixed ops
Fixed FollowsFixed Follows
Car Sales.Car Sales.
07 08 09 10 11 12 1307 08 09 10 11 12 13
If we change…If we change…
12. And Get More Business!
And Get More Business!
The pipeline ofThe pipeline of
customers fromcustomers from
sales to servicesales to service
is down.is down.
13. And Get More Business!
And Get More Business!
The pipeline made up for…The pipeline made up for…
- trades to other brand
- customers that moved
- for customers that
we pissed off.
14. And Get More Business!
And Get More Business!
The market
changed…
it slowed down.
15. And Get More Business!
And Get More Business!
When the marketWhen the market
slows down,slows down,
we have towe have to
get more ofget more of
it.it.
16. And Get More Business!
And Get More Business!
We have to doWe have to do
somethingsomething
different.different.
17. And Get More Business!
And Get More Business!
We have to…We have to…
- keep existing customers- keep existing customers
- attract more new- attract more new
- get lost customers back- get lost customers back
- entice car buyers in- entice car buyers in
for service…for service…
18. And Get More Business!
And Get More Business!
If we don’t…If we don’t…
our fixed businessour fixed business
will catch upwill catch up
car sales…car sales…
it has to.it has to.
19. And Get More Business!
And Get More Business!
The marketThe market
changed.changed.
We have toWe have to
change.change.
20. And Get More Business!
And Get More Business!
And Get More Business!
And Get More Business!
21. And Get More Business!
And Get More Business!
1010
Best PracticesBest Practices
22. And Get More Business!
And Get More Business!
avoid tsunami
increase traffic
build retention
improve CSI
more net profit
23. And Get More Business!
And Get More Business!
1.1.
Take Control:Take Control:
Run It LikeRun It Like
You Own ItYou Own It
24. And Get More Business!
And Get More Business!
I can’t get…I can’t get…
they won’t listen to methey won’t listen to me
one of these days…one of these days…
25. And Get More Business!
And Get More Business!
Who is runningWho is running
your store?your store?
26. And Get More Business!
And Get More Business!
you are the coach
it’s your team
each month big game
your future; win vs loss
27. And Get More Business!
And Get More Business!
get out of office, drive
money is on drive
teach them how to sell
how you want things
28. And Get More Business!
And Get More Business!
set clear expectations
hold accountable
sales meetings daily
praise; get involved
motivate & cheer lead
29. And Get More Business!
And Get More Business!
everything you do has
to circle customer
customer retention &
CSI keys to success
they are the future
30. And Get More Business!
And Get More Business!
let them know yourlet them know your
job is on the linejob is on the line
before you lose yourbefore you lose your
job…they lose theirsjob…they lose theirs
31. And Get More Business!
And Get More Business!
Run yourRun your
fixed departmentfixed department
like alike a
sales department.sales department.
Run it like youRun it like you
own it!own it!
32. And Get More Business!
And Get More Business!
And Get More Business!
And Get More Business!
33. And Get More Business!
And Get More Business!
2.2.
Be MoreBe More
ConvenientConvenient
34. And Get More Business!
And Get More Business!
think like a customer
open more; Saturday
open early, late, easy
not just hours open
35. And Get More Business!
And Get More Business!
wait 2 hrs for oil chg?
return if not right 1st
come back if no parts
understaffed, too busy
low csi scores
Would you…Would you…
36. And Get More Business!
And Get More Business!
Would youWould you
do businessdo business
with you?with you?
37. And Get More Business!
And Get More Business!
3.3.
Step Up &Step Up &
Staff UpStaff Up
38. And Get More Business!
And Get More Business!
techs to get job in…
adv’s greet & cashier
cashiers out / hoola
people hate lines
Have enough…Have enough…
39. And Get More Business!
And Get More Business!
Too muchToo much
business…business…
can be bad forcan be bad for
business!business!
40. And Get More Business!
And Get More Business!
always have more advalways have more adv
more techsmore techs
sell up; have coveragesell up; have coverage
somebody is alwayssomebody is always
“not there”“not there”
41. And Get More Business!
And Get More Business!
you can’t have great
CSI if you don’t have
happy customers
you have to make
them say WOW!
42. And Get More Business!
And Get More Business!
to sell 100 carsto sell 100 cars
10 salespeople10 salespeople
same rule appliessame rule applies
advisors handle 15-20advisors handle 15-20
techs work on 5-6 carstechs work on 5-6 cars
43. And Get More Business!
And Get More Business!
Fix 90% of problemsFix 90% of problems
with 2 more techs &with 2 more techs &
1 more advisor…1 more advisor…
We have to sayWe have to say
“Yes We Can”“Yes We Can”
44. And Get More Business!
And Get More Business!
4.
Answer
the Phone
45. And Get More Business!
And Get More Business!
85% call first
giving you opportunity
asleep at the wheel
we called 150 stores
73% didn’t ask appt
46. And Get More Business!
And Get More Business!
? avg $ per RO? avg $ per RO
every ring = $every ring = $
BDC is only partBDC is only part
trained advisor is besttrained advisor is best
person to answerperson to answer
47. And Get More Business!
And Get More Business!
Instantly increaseInstantly increase
traffic if you justtraffic if you just
answer the phoneanswer the phone
and inviteand invite
customers in.customers in.
48. And Get More Business!
And Get More Business!
5.5.
Quicker Isn’tQuicker Isn’t
Always BetterAlways Better
49. And Get More Business!
And Get More Business!
not a pit stopnot a pit stop
not a racenot a race
timely & convenienttimely & convenient
also has to be goodalso has to be good
50. And Get More Business!
And Get More Business!
want to know condition
believe you are better
the right mix of value,
speed and price
51. And Get More Business!
And Get More Business!
Quick Lane needs toQuick Lane needs to
be a Good Lane.be a Good Lane.
Needs to beNeeds to be
Profitable.Profitable.
52. And Get More Business!
And Get More Business!
6.6.
Be MoreBe More
CompetitiveCompetitive
53. And Get More Business!
And Get More Business!
huge opportunityhuge opportunity
keep cars longerkeep cars longer
Jiffy Lube surveyJiffy Lube survey
774 / 76% 100-250K774 / 76% 100-250K
54. And Get More Business!
And Get More Business!
oil changes
tire rotations
tire replacements
55. And Get More Business!
And Get More Business!
oil chg – #1 requestoil chg – #1 request
know need it; just OCknow need it; just OC
know what it’s worthknow what it’s worth
we need to enticewe need to entice
56. And Get More Business!
And Get More Business!
tire rotate – a dealtire rotate – a deal
competition is freecompetition is free
it’s just a tire rotationit’s just a tire rotation
has to be cheap or freehas to be cheap or free
57. And Get More Business!
And Get More Business!
tires – 75% buy svc
1/7 needs; 4/5 buy
mark-up; pigs / hogs
20% diff low price guar
lose tire sale; lose cust
58. And Get More Business!
And Get More Business!
How much do youHow much do you
make when they gomake when they go
somewhere else?somewhere else?
59. And Get More Business!
And Get More Business!
7.7.
Free CheckFree Check
Engine LightEngine Light
DiagnosticsDiagnostics
60. And Get More Business!
And Get More Business!
competition does it
comp gets it: avg bill?
cant sell repair / car in
what have you
got to lose?
61. And Get More Business!
And Get More Business!
Go back to your
store and see what
your average RO is
for check engine
light & diagnostic
complaints.
62. And Get More Business!
And Get More Business!
And Get More Business!
And Get More Business!
63. And Get More Business!
And Get More Business!
8.8.
Advertise More,Advertise More,
Not LessNot Less
64. And Get More Business!
And Get More Business!
Look at theLook at the
competition’s ads.competition’s ads.
65. And Get More Business!
And Get More Business!
Certified Factory Trained
Technicians
90 Days
Same-As-Cash
We Honor All Extended
Warranties
Dealer Quality without
Dealer Prices
Free
Towing
Your Dealership
Alternative
Lifetime Warranty on
Parts & Labor
Open Late, Saturdays &
Sundays
66. And Get More Business!
And Get More Business!
be smart, fixed diff
sales can do weekend
be persistent, months
courtship, not 1 night
67. And Get More Business!
And Get More Business!
Sales Department isSales Department is
like a Lear Jet…like a Lear Jet…
Fixed DepartmentsFixed Departments
are like a Battleship.are like a Battleship.
68. And Get More Business!
And Get More Business!
Want to throw your
money away?
Keep changing your
fixed operations
advertising plan.
69. And Get More Business!
And Get More Business!
think like customer
well known services
competitive, under $99
keep simple, no pkgs
consistent brand equity
70. And Get More Business!
And Get More Business!
direct mail is best
4 email, 3 phone #s
1 mailbox, check it
competition is there
email is a supplement
71. And Get More Business!
And Get More Business!
target lost cust first
who they are
where they live
what they drive, need
low hanging fruit – 1st
72. And Get More Business!
And Get More Business!
reach out to new
orphan owners
cust keep car longer
they need to meet you
get the word out
73. And Get More Business!
And Get More Business!
Don’t be the bestDon’t be the best
kept secret in town…kept secret in town…
Advertise!Advertise!
74. And Get More Business!
And Get More Business!
9.
Make Customer
Retention &
Customer
Satisfaction
A Priority
75. And Get More Business!
And Get More Business!
start with sales
give buyers a reason
1000 mile break-in
pit stop, 5 min, in car
lugnuts, fluids, set 1st
76. And Get More Business!
And Get More Business!
do what you say
stay in touch – updates
fix it right 1st
time
have right parts stock
things go wrong - Wow
77. And Get More Business!
And Get More Business!
sell wiper blades
ask every customer
can’t remember, need
parts – on sale, 1 price
$300 service – it rains
78. And Get More Business!
And Get More Business!
reward loyalty w/ club
every biz has one
simple & effective
constantly remind
say thank you, entice
79. And Get More Business!
And Get More Business!
customer satisfaction
not above, well above
need to get involved
not retaining, growing
not getting job done
80. And Get More Business!
And Get More Business!
stay focused
have to know serious
measure & report
know you believe
81. And Get More Business!
And Get More Business!
Make sure yourMake sure your
people know this ispeople know this is
not a fad.not a fad.
82. And Get More Business!
And Get More Business!
10.10.
Treat everyTreat every
customer likecustomer like
they were yourthey were your
Mother.Mother.
83. And Get More Business!
And Get More Business!
don’t over selldon’t over sell
don’t under selldon’t under sell
sell what they needsell what they need
be aggressivebe aggressive
don’t prequalifydon’t prequalify
84. And Get More Business!
And Get More Business!
You wouldn’t letYou wouldn’t let
your mom leave in ayour mom leave in a
car that was unsafecar that was unsafe
or needed service.or needed service.
85. And Get More Business!
And Get More Business!
Avoid the Tsunami.Avoid the Tsunami.
86. And Get More Business!
And Get More Business!1. Take Control
2. Be More Convenient
3. Step Up, Staff Up
4. Answer the Phone
5. Quicker Isn’t Always Better
6. Be More Competitive
7. Free Diagnostics
8. Advertise More, Not Less
9. Make CR / CSI a Priority
10. Treat Like Your Mom
87. And Get More Business!
And Get More Business!
And Get More Business!
And Get More Business!
88. And Get More Business!
And Get More Business!
We are inWe are in
this together.this together.
89. And Get More Business!
And Get More Business!
Together, We Drive…Together, We Drive…
Together, We Win…Together, We Win…
In 2010In 2010